Update:

Ordered 10/4/24, received part of my ordered. Contacted them multiple times about missing order and they never got back to me. Wrote a negative review on reddit 11/5/24 and battlehawk messaged me on Reddit asking for my order number which I gave and never heard from them again. Finally did a chargeback on my credit card.

The items that were missing weren't even hard to get items. They were magpul grip, magpul stock, larue trigger, etc. It's wild, they just don't ship it and pretend everything's fine. Stay away!

Ordered scope rings and got sent an opened and mismatched set. I had to call and explain the situation over the phone before they sent a return label and required me to return the item. Other places would have just refunded and apologized.

Ordered 11/14 delivered 11/18, dealer was responsive when emailed

Over 2 months dealing with damaged shipment without product or a refund. If possible, don't order from them, but if you do and it gets damaged, force an RMA vs their damage claim. Communication has been terrible.

Bought my first AR15 from them (Andro Corp out of Florida). The dust cover popped off when I was messing with it and couldn't figure out how to get the spring back on (wanted to make sure I had it right) and emailed them about it. Within an hour (this was late in the day too) they emailed me back and helped, also offered to have one of the guys call me the next business day to guide me through it if I couldn't figure out out. Super helpful and awesome company.

Ordered an item that was well priced like many others on here. Got a shipment notification then a shipping exception notification. No other communication from the company. Had to come on here to find out that PSA cancelled some orders, delivered some and is now trying to claw back some. Not sure how they decide whom to deliver to vs. whom is a pricing error. Now it seems my hard-earned $$$ will sit in limbo in their account for a few weeks and no gear when I need it and that I will have to sort things out with my credit card company. Will not buy from again no matter the price due to unprofessional behavior. In all of my years of buying items online, this is a first.

Posted daily deal during black friday week for EOTech EXPS 3-0 for a really good price. Went out of stock in like 15 min.

Restocked the next day with higher price.

Confirmed the order I placed for the daily deal, charged me, shipped it the following day.

24 hours before delivery they requested a return to sender because it was a pricing error. Said I would not be credited for 5 days after they receive it, which will be at least 2-3 days from notification of the return to sender. Best they could offer was a 10% coupon.

Extremely poor customer experience and the amount of money they are saving after all the customer service, shipping and handling, and restocking must be pretty minimal. Don't do business with these guys, you are just a number to them.

I had a Mete MC9 purchased and shipped to a local FFL. They specifically state FedEx won't ship to them, so don't use FedEx. I confirmed with them, they won't ship FedEx. They then shipped FedEx.

The package was refused by FedEx and sent back to BattleHawk. Now BattleHawk is charging me $50 to ship it somewhere else, or pay 10% restocking fee to have it refunded.

They can't pay attention to FFL information or details, and yet they somehow sell guns?! Absolutely absurd and a complete scam.

Order placed 11/20

Order shipped 11/22

Order arrived 11/25

Bought a new Blue Force Gear dump pouch from them. Arrived absolutely reeking of tobacco/cigar smell. Had to leave in my garage to air out for several days. Didn't even attempt to return because whoever fucked up this badly likely wasn't going to admit fault and probably question my man card about why I don't like my shit smelling like dip/cigars. You can say I'm at fault for that but if you're that entitled to be smoking around your merchandise and getting non-stop endorsements from Hicock45 I just don't see it going well if I call up to ask what the fuck.

8/30/24 - Placed an order for just over $200 in various 12 gauge ammo. Their site claimed ship times of 7-10 days(at the time of ordering).

9/17/24 - No shipping notice and no contact, so I message them.

9/20/24 - Get the same reply that I have since learned others were getting as well: “Small family business, swamped with orders, we ask for your patience as your business means a lot to us.” Offer to cancel and refund, but I wait. Wasn’t in a huge rush for the ammo and it was quite a few different shells.

10/16/24 - No further contact since the prior month. I’m sketched out enough to just cancel it and order elsewhere.

10/20/24 - They apologize for the inconvenience and assure me the refund will be on my statement in 5-7 business days.

11/09/24 - No refund. No reply to me asking about it.

It’s a week shy of 3 months since they processed my payment, over a month since they last replied. No ammo, no refund. Garbage family running a garbage business.

During the "Spooky Sale" I purchased a belt for myself and a friend, as well as a padded sling and a pistol pouch for each of us. Unfortunately when I placed the account, I forgot to login to my account, so I emailed them. 48 hours later the order was added to my account. My order took about 3 weeks (I placed the order on Halloween and received it yesterday) to come. AWS was extremely communicative and helpful during this time, keeping me updated and answering any questions. Additionally, though I did not pay for it, they shipped my order via UPS next day air, with signature, which was a very nice touch. On top of that they threw in 2 sets of cool stickers AND two GP pouches for the delay, as well as a personal, handwritten note thanking me for my patience.

On top of all that, this is by far the best belt I have ever owned. The AWS SMU is an incredible belt. It is far stiffer than my previous Ferro Bison, while being indistinguishable in terms of weight and far more comfortable. I loaded it up with as much as I could, including some taco X2Rs (regrettable decision, but the belt held it well, quickly replaced with single stack) The GP pouches are awesome, perfect fit for a leatherman with great hold and their mounting system is very nice to molle. The sling is incredibly comfortable and helps my heavy ass rifle a lot.

I cannot recommend them enough and will be purchasing more from AWS for certain after this.

EDIT: SEE COMMENT BELOW REGARDING PERFORMANCE OF THESE PLATES These plates seem like they are not performing up to par. But Chase tactical has said that TacticalShit is an approved partner with them for these overrun plates specifically. I’d avoid ordering the contract overrun plates for now until more info becomes available.

Bought a pair of the $99 contract overrun Chase Tactical plates from tacticalshit. Took about 7 days to ship but they arrived and are as described. Saw a lot of people curious in the thread about these but seller should be good to go.

Had the pleasure of ordering an FN 509 and optic from Sportsman's Outdoor Superstore at prices well below what I could find at other vendors online, and that was before the current rebate on the FN. Thought it was just that line but my optic was also at a price I kept seeing popup on gundeals as a sale for other sites (after I bought it, and definitely helped not have buyer's remorse on a spontaneous purchase).

Bought on a weekend and took a couple of days to confirm and ship, but was in my hand 9 days later. Headsup: not sure if I missed it on the site, but the optic shipped with the gun so I had to pick it up from my FFL. I'm used to having non-FFL items shipped straight to me, but all still worked out. Shipping had tracking and they sent regular e-mail updates.

Definitely recommend this vendor for price and ease of purchase.

Ordered a Surefire X300U from Gunbrand.com. They shipped fast, and have good deals. Will buy from them again.

Great experience with ordering a super safety. Very high quality parts. Thank you u/deeznutztactical

Hi I got a Seekins PRC 6.5 which has some chamber issue. The chamber was reamed wrong. I was open with them that j also use had loads. They were not bothered by it.

The gun was received today. They found that it was a reamer issue and somehow it missed QC. Changed the barrel immediately and sending it back by early next week.

Great service.

Browsing and came across a S&W Model 28-2 for a reasonable price. Shipped next day and arrived 2 days later. Great experience. Would buy from again.

Ordered two charging handles and jokingly asked if they could add a magazine release button to my order FOR FREE, fully expecting them to just ignore the silly question I forgot I had even asked.

Got my order today and included in the package was a B.A.D modular/enhanced magazine release button.

Now that’s customer service!

Placed an order for LCT 26227 6x8 side plates on June 5, 2024 with a 6 week expected ship/lead time. It has been 169 days or 5 months, 16 days and still no plates. I finally received a refund this month but have since been ghosted by Midwest Armor on them sending out the plates at no charge due to the inconvenience, even after repeatedly stating they would. The chat history with speaks for itself (link below).

Chat History: https://imgur.com/a/5POkz5J
Here was the original gundeals post: https://www.reddit.com/r/gundeals/comments/1d96ofs/armor_28_off_ltc_plates_code_ltc28r/

Sportsmans Outdoor Superstore

Anyone make any purchase from them recently. Couldn't find anything searching.

This seems like a great deal

https://www.sportsmansoutdoorsuperstore.com/products2.cfm/ID/289976/12575/smith-and-wesson-mp-fpc-9mm-black-folding-carbine-with-threaded-barrel

Thanks

Six days ago, on r/GunDeals there was a posting for [OPTICS] Open box Vortex Razor AMG UH1 Gen II Holographic Sight - $374.95 shipped. I currently have one of these, and I think they work great, so I rolled the dice and purchased one of these "open box" optics. They notified me last week that they were shipping it, and send me a tracking number. Also during the checkout, the system charged me $5 for shipping, so Zot Arms also refunded me the $5, because they advertised it with free shipping. Optic arrived yesterday. Tested it out today and works great. It looks nearly brand new, and I am very happy with my purchase. Thank you Zot Arms!

Order placed on 10/30.

Order shipped on 11/15.

Order arrived on 11/18.

AEMS Red (non-core) at substantially lower price than any other retailer was able to match/beat. Well worth the wait.

Order placed 10/22. Emailed customer service after a week had passed with no update and received a shipping notification a few days after more emails back and forth. Tracking says it should finally be here today?

Just for a little comparison on how slow they are... I had a temu order placed 11/6 and received it yesterday.

So yeah, temu fulfills orders faster than Delta Team Tactical.

Excellent initial purchase experience. Only ordered 2 cans of Rapco paint and it shipped out the same day. Two thumbs up 👍👍.

Ordered an FDE Primary Arms 3x microprism for a solid deal Wed night. Shipped the next morning and received Monday. No complaints whatsoever. Would not hesitate to buy from again.

Ordered an anti reflection device for my HS403R gold dot & 30mm LPVO during a sale and couldn’t be happier. Fast shipping. Well made printed product. Not cheap looking with many visible seams and not brittle either. Great fit with a fine honeycomb pattern. Would recommend.

Purchased 5.56x45mm SS109 62 grain Full Metal Jacket 1000 rounds by MFS -

Good email comms (Although gmail flagged it as spam) - fast shipping was sent fedex across the country and got to me in 6 days.

Would buy again

Ordered a Primary Arms Slx 1x Green, shipped same day on Thursday, arrived Monday morning.

Simmons uses whatever payment processor can't seem to handle my address, really glad I could find another dealer with an equal deal.

On 11/6, I ordered an AGM thermal, which I later found out that I selected the wrong specs. Later on that day, I ordered a second AGM thermal. So I figured that I would simply return the first thermal.

The first thermal was delivered on 11/13 no problem.

The second thermal has not been delivered.

On 11/6, 11/12, and 11/13 I reached out via email- no response.

On 11/12, 11/14, 11/15, 11/16, and 11/18 I’ve reached out via phone call to the office- no response. The phone numbers posted online and Instagram:

1. 251-850-5826
2. 251-292-4088
3. 251-786-3260

I have also reached out on reddit, as that’s how I discovered HDTAC.

I would simply like to initiate a return and get a status update on the second order. I understand things get crazy in the world.

EDIT: after calling many times today, 11/18, I received a response via email from HDTAC stating that the issue is with their CREDIT CARD PROCESSOR. That issue is being resolved, and all refunds and all shipping will be online in 7-10 days. They want to make it right and rebuild trust.