Want recommend to anyone I know . Have people running your credit with worst credit than yours. Paid for to systems and monitoring sucks.. go to Lowe's.

This question is for the vivint installers. I tried using a Klein 110 punch down tool for installing the Cat5e wires but it didn't fit. What punch down tool are you guys using for camera wire installation?

Like my god I open the app and shortcuts pops up every time

Getting our panel and doorbell camera upgraded today. We were also supposed to get a smart thermostat but they’re saying it won’t work because we have a two wire system.

Does anyone know of a workaround that will save this install?

I can’t figure out how to shut off the spooky laugh chime that goes off when someone is in my detection zone (and I do not have deter on). I know how I turned it on but the setting is no longer available?

The home I'm living in right now has a event that was installed by the previous tenant. I have no way of a Accessing the previous pin and no way of accessing the account. Is there any way I can reset the PIN when I have physical custody over it? The hardware is still good the doorbell camera and the backyard camera still work really great so I hate to remove it and dump it just because I don't have the pin I tried calling customer service they said I have to remove it which seems such a waste

So my $2,000 equipment really cost me like $8000 because of all the interest and my credit was 800 dude never even offered to let me pay and I know that is my fault but like we have never even armed the system because our kids are well kids so I decided to cancel it because we never use it. But they didn’t tell me that I couldn’t use my cameras anymore even though they really ain’t monitoring them I am . I can only use the smart hub in the house! So I’m gonna just start to really use this shit till they let me go cause it ain’t always cheaper to keep her. They can monitor all day everyday and send fire and ambulance every day if they really want to monitor! Cause right now I’m monitoring my own house but paying them so they won’t let me monitor it for free so come on and monitor cause I’m gonna get my money worth.

Hi all,

I just moved into a home with a Vivint system installed consisting of a Smart Hub, door bell camera, and video camera. The Wi-Fi enabled garage door openers and door keypads are also tied into the Smart Hub. The sellers asked if we wanted to take over the service, which we declined. Since they owned the Vivint equipment, I assumed that we could just self-monitor the system moving forward for free. Is that correct?

Also, they gave us the PIN code for the system so we could get into the home and admin portion of the Smart Hub. We created a new admin user for ourselves in the Smart Hub, but are unable to remove the seller's user since it is considered the "primary admin." I called Vivint, and before they would help me, they asked me for the verbal passcode, which I do not have. What are my options?

Thanks!

My front hall does not have any power and we do not have an original chime doorbell. The installer said they could run a line from the outside down through the basement and plug into an outlet where the washer / dryer is located. Is that the only option? Seems unsafe to run an over 30 ft long extension cord to plug into an outlet even if the cord is hidden.

I see solar chargers for ring. Does something like that exist for the vivint doorbell?

Are there any companies that buy out your Vivint contracts to get you to switch?

As you all know, Vivint equipment and service is trash. I'm trying to find my easiest way out after countless hours with support & technicians. I'm exhausted.

I was wondering if any of the Vivint affiliated folks here had any public information they could share about the timing of the new panels.

I have the newer panel as my main panel, but also have a glance panel installed.

For some time now - i've been unable to perform upgrades on the panel - which I was told was related to the glance panel no longer being supported.

Would ideally like to get bug / security updates happening again sooner than later.

Thanks!

I had a tech come reposition my spotlight and camera; ever since, the tracking feature doesn't work. The light just swings all the way to one side and stays there. Phone support has been no help. I have un-installed and reinstalled the unit. When I go to the "calibrate spotlight" page, all I see are 3 solid black screens. The frustrating thing is, when you hit the "I don't see any beams" button, it just says "you gotta see beams, homie" and leaves you hanging.

Anyone else deal with this?

Has anyone experienced this? Our garage door is constantly going offline and online. It is very bothersome as knowing the garage door is shut brings me peace of mind if I am away from the house. We have had techs out 3+ times and they have given us practically no info, say they fixed it and then leave.

I’m looking at getting about 9 glass breaks, 2 motions, doorbell, 3 outdoor motion floodlight cameras, and smart hub.

I hear their prices are negotiable so looking for advice.

So this has started about two weeks ago. One of my cameras keeps going offline every night between 7 and 9pm.

I have done everything that the website suggested. Unplugged the camera, restarted the panel and restated my WiFi. The problem continues. Anyone have any ideas?

Also the flood light, keeps having an issue when it’s on. It works for 30 seconds and I get a message that there is an issue.

We have had Vivint since July and now I will I read more reviews before signing with them.

Finally was able to successfully cancel Vivint!

With that being said, I was told they would contact me to schedule a time for them to come get their equipment. It has been 9 days and I haven't heard a thing. Am I supposed to contact them? I don't want to get charged for it.

Has anyone got this error. Cell connection after the last update. I keep clearing it with a hard reset only to see it appears again within 30min to 1hr? I turn off my Wi-Fi for a few hours to keep kids straight. I don't want to rely on wifi. I paid monitoring through cell

UPDATE : The tech has to change cell towers from Verizon to ATT. Apparently the panel comes with built in VeriZon and has a ATT sim. The issue seems to be resolved at the moment..

while my family and I were out of town, our Vivint alarm system was set to "Away" mode. During this time, the indoor motion sensor detected movement, triggering the alarm. I promptly received a text message and a call from Vivint. I spoke with the agent on duty, who can be verified through your records.

During our conversation, I asked the agent to verify all entry points, none of which were compromised. I also reviewed footage from my personal security cameras, which cover all entry points, and confirmed that there was no break-in. Despite this, the agent advised that the best course of action was to report the incident to the authorities to check the perimeter.

I was surprised to receive a false alarm bill of $176.00 USD from the Los Angeles Police Department. This is the first time the motion detector has triggered the alarm in "Away" mode, and no pets or individuals were present in the home at the time.

I believe this incident was caused by a sensor error and the agent's advice. Still, Vivint denied any wrongdoing.

It almost makes me think that they want to force you to get their extremely expensive camera equipment; they don't care about faulty sensors or expertise around what could be causing this, I am truly disappointed that I will have to pay for something out of my control

costly

Vivent said they would give me a credit for it and they did not so I missed the payment and now my credit is in the dumps. I’m so glad I got duped into this BS!

Hello,

I recently closed a home that came with Vivint system. The seller did not have any active subscription, but it was still alerting for door opening and closing. I was just messing around the control panel and accidently enabled 'Arm-Stay' option, now I can't open the door without the alarms blaring and I have to cut the power supply to control turn off the alarm. Vivint support can't help me without my verbal passcode and now I can't turn on couple of lights because I cut the power to system.

Before I turned on the alarm, I was able to use code 2203 to go to the tool box, but that does not work now as well. Appreciate any help with it.

The Federal Trade Commission today announced a final “click-to-cancel” rule that will require sellers to make it as easy for consumers to cancel their enrollment as it was to sign up. Most of the final rule’s provisions will go into effect 180 days after it is published in the Federal Register.

Hello all! I purchased a home with a vivint system that I never got service for. We just used it for the doorbell and camara recording. We'll for some reason someone armed the system and we don't have the code. I took that one down and purchased a new wall unit. So far I have the doorbell working again but I don't see a way to add my outdoor camera. I did a quick search on the Googles and all I'm finding is add it through the app.

So it there a way to add an outdoor camera without the app? Any help will be greatly appreciated, thank you

Since I purchased my Vivint Smart Home system years ago, I've seen lots of traffic from the panel to various internet addresses. I've made calls about it and have been assured it was fine. Then yesterday, I noticed thousands of packets going to Google User Content ip addresses using http, the older unencrypted web protocol. This seems absurd. I made another call last night about it and found no one able to deal with anything but the simplest requests.

I called again today and got roughly the same. After going around and around with today's agent, I asked to be escalated. I was given to her supervisor, who assured me that my panel was not communicating using my network. I spelled out the ip addresses, their domain id's and the number of packets that were being transmitted on my network to the internet. [This was an absurd call].

This is alarming. Either the escalation team has no idea what a network device is, or these systems are a tremendous security risk. I suspect both are true.

My panel has been sending lots of data to Google User Content sites for years. Do note this is in direct contradiction to the supervisor's statement in the first paragraph above. Who is watching my cameras? Vivint is completely unqualified to even understand the question. It seems my "security" system is being used to undermine my security and has been doing so for years. Vivint neither monitors nor secures their "security devices". When I call to ask what is going on, I get stunningly clueless arguments as to why I'm wrong. Grrrrrrr... I did not point out that I have been a consulting network engineer since the 1990s and am more than qualified to ask these questions. Why isn't anyone qualified to answer them?

I suggested to today's supervisor that if no one at Vivint understands their security systems, there's nothing its customers can do but cancel their contracts and throw away the equipment. "I can arrange that for you", was her response. That's customer service!!!

In the end, the supervisor had me log out of my app and all other apps, change my password, and said someone would look into this. "Thank you for your time", was my response. <click>

So are they not enabling the seasonal doorbell chimes anymore?

Since the app went down the other day, my shortcuts/automations don’t see to work with Apple shortcuts. I can use them from the native vivint app but I cannot use them through Apple shortcuts or the vivint Home Screen widget. Is anyone else having this problem or have a solution? Thanks in advance!