Hey guys, long time Vivint customer, I think I have been with the company since 2005 or so. Finally giving up as they stopped honoring warranties on the installed items. They want a new panel, 1200 bucks to upgrade and labor to install the new cameras. We have been upgraded a couple times thru the years and it was reasonable but spending like 2k to get our system working again is just unreasonable with how much we have invested. What will work with google or simple safe? Alexa systems? We have cameras, thermostats, all the alarm stuff, the relay switches . Panel needs replacing and it’s the 3rd one in the past few years, battery goes dead instantly and a ton of features are not dependable anymore. I’m looking at a refurb of the system, adding range for my shop and a driveway alert as well.

Advice?

Is anyone else noticing everything is starting to fail with Vivint. Worked fine for two years but now I can't adjust the Deter Schedule on my cameras, I can't adjust the Detection Zone, my garage will say open when its closed, the doorbell camera only works half the time.

What is going on with product? Very close to cancelling.

Does anyone know how to fix the following issue.

I’m traveling and have set me home to away. However, each morning the home is disarmed by a custom rule at 6:30am. I previously had a custom rule to disarm my home set up, but since custom rules have been updated to smart actions, I have no way of turning this off now rule. So my home is now just disarming itself every morning.

Separately, my cameras haven’t recorded anything for the past few days.

I upgraded to some pro cameras and new panel and now the smart drive no longer let's me rewind in the app to see prior recordings. I can only see events now. before I used to be able to rewind to see anything. didn't catch this when the cameras were installed. is there anything I can do on my end to fix this or do I need to contact vivint?

I have the Vivint Smoke/CO2 detector. Is there anyway to turn of the flashing green light? System was just installed and it’s making my wife go insane. Thanks!

I bought a “used for a week” indoor camera pro on eBay. It appears to be in good shape but I can’t get the top button to do anything so I can’t reset or connect it to my system.

It powers on, says ready to connect with a breathing green light but when I hold the top button down like the panel says it doesn’t do anything. Can’t get it to factory reset or say release for wps. The button itself feels like it’s not doing anything, no click or feedback to the button itself. Tried using a toothpick to press it down and to try to move it around with no luck. I’m guessing that’s not how it should feel.

Has anybody had this issue with the indoor camera pro?

I’ve asked for a refund from the seller but would like to see if I can get it to work if I can while I wait on their response.

BLUF: The Vivint app has started requiring login each time I reopen it. I want it to remain logged in.

Details: This is new behavior. I have used the Android app for around nine months. I commonly close my apps when I am done with them. Historically I could always reopen the app and I would already be signed in. Recently, that changed. Anytime I fully close the app I see the sign-in screen.

I am the only admin of my Vivint account and the only person with access to my phone, and I do not recall deliverately making any changes to my settings.

I have searched the settings available in my Android's app permissions for Vivint and I have also sesrched the settings available within the Vivint app, but I have not found relevant settings. I will log into my Vivint account online using a web browser tonight to search for some account setting there, but I don't recall changing anything.

I am using password to log in, and prefer to eschew fingerprint for an app related to physical security because a physical attacker could force my finger against the sensor. If I choose to log out I want to not be logged in again so easily. I know my password but do not want to re-login to my app every time I open the app, especially because I might be opening it during an emergency.

last night there was an altercation outside my front yard. when i’m watching playback i can see the wholeeee day second by second but for some reason right before the altercation, the playback says video unavailable skip to next. skipping to next just shows us walking back inside my house. how can i access this footage?? why does it pick and choose what to show? it might be needed for legal purposes so is there anything i can do to access it? like i said, everything worked fine before and after altercation, it’s just that in between part. TIA

Hey everyone. I’ve had a Vivint system for the last almost two years now. I recently moved and have a tech coming out in a week to install at my new address.

However, it’s occurred to me I don’t actively have the wiring for a doorbell…let alone a doorbell camera…I called the move team and they where no help in clarifying if I need to have the wires ran or if the tech would be able to do it.

Does anyone have any experience with this?

TIA!

I need to replace the cable from the POE to the outdoor security camera floodlight but the connection seems unusual Any help would be appreciated

Several weeks ago, we were notified that our front door sensor batteries were dying / dead. I’d been busy and just never got around to changing the battery. Then around that time, maybe a week later at most, a representative from Vivint showed up at our house. I wasn’t home, and my wife was leaving to take the kids somewhere, but she told him I would be home shortly. I was about five minutes away. When I got home, he had left. We never found out why Vivint had sent someone out to our house. Then within a few days, our system completely shut off. I finally just got around to chatting with customer support to see what’s going on. I went through all the steps, tried rebooting it twice. Then, the customer rep asked me to check the connection to the wall. So I pulled the plug out and took a look at it. Someone had CUT the black wire. There’s a red wire and black wire back there. And the black one was cleanly cut.

I guess I’m just curious if anyone has had a similar experience? Really strange set of circumstances. But maybe I’m just crazy or overthinking things?

Hello I'm looking for some information here.

I've just purchased a home with Vivint hardward installed by the previous owners. Thermostat, doorbell, cameras, and sensors all in the home. My question is do I need to purchase a monthly plan from Vivant for me to use my thermostat and/or doorbell? I do not care about the security system. Will they be hardlocked or unusable if I do not purchase service or can I use them?

This is for my military folks. Vivint pulled a fast one on me today. So back in 2017, I purchased a house & vivint came around & locked me into a contract with them. I got orders and moved to Hawaii in 2020. My husband stayed behind to sell the house and once it sold he moved to Hawaii. He’s currently underway and is on a top secret mission so I can’t communicate with him. I don’t have proof of how he canceled the contract. I just know with the service members relief act, companies like vivint are not allowed to keep you under contract. Well vivint never closed the account and sent $1,100 to collections. So now that it’s in colllections, vivint wipes their hands of the service members relief act by NEVER INFORMING ME THE ACCOUNT WAS STILL OPEN. I never changed my phone number. So today Nov.19,2024, I settled that bill for $440 with the collection agency. I REACHED OUT TO VIVINT ABOUT THE SITUATION AND WHEN I ASKED TO SPEAK TO A SUPERVISOR THEY GAVE ME THE PHONE NUMBER TO THE COLLECTION AGENCY! F*** YOU VIVINT! Count your days, because I’m submitting a complaint to the better business bureau!!!

So, 4 years ago we got vivint. Long story short we live in Alaska and this is our first house, we have kods, wanted to protect things so we got this system. To keep things short I'll stick to the issue at hand and none of the other issues.

Every year our heating bill is insane . Like over the top 800 a month insane . We have baseboard heating so it already takes more energy to heat the house. However, our installer guy put the downstairs thermostat on a corner wall literally 5 inches away from a basement window. We live in a split level. The upstairs thermostat is in the hall and has an accurate temp reading. The downstairs currently says it's 54 degrees and is heating to 64. Has said this all day. However we have baby monitors in the kids rooms with temp sensing and those say the kids room is 68.

So obviously the head is doing what it needs to do but over time this weirdness causes it to get hotter downstairs and uses up way more energy than we'd like. We've tried tacking thick curtains down the last two years and this year got a plastic thermal barrier to try over the windows. But we'd really like to just move the thermostat.

Is moving it ourselves do-able? Or would we have to pay out the butt like you do with everything vivint and have a tech come out who probably also only half knows what they're doing.

I want to buy a outdoor camera pro gen 2 on eBay and I know I need an air bridge, will I be able to connect an air bridge to our smart hub lite or do I need to get a regular smart hub?

Ayuda por favor!!! Compramos una casa qué tiene todo el sistema vivint instalado cámara, timbre, sensores en ventanas y puertas. No tengo pin de acceso ni claves, le pedí al vendedor que no ayudara con el antiguo dueño para poder tener en pin y nos dijo que arreglaremos todo con vivint. Hoy por la mañana todo por andar de curiosa active la función, "Arm-Stay" dios mioooo fue un desastre, primero sonó la alarma, despues abri la puerta volvió a sonar llego la policía obvio comprobé que vivo aquí me dijeron que buscará la manera de desactivarlo, bueno hable al support y no me pudieron dar ningún pin por que no tengo la clave por voz, solución 1 pedir el código con el antiguo dueño (ya lo hice y la respuesta fue no) solución 2 desconectar la batería del panel (ya lo hice), si vuelvo a conectar el panel volverá a sonar la alarma???? Como le puedo sacar provecho a todo esto instalado sin necesidad de pagar 50usd mensules!!! Solo quiero visualizar... alguien que me ayude plis!!!!

After four years of being with Vivint, we are moving to Google Nest.

We have the smoke detectors, glass break, door & window sensors. Will I be able to keep using those with Google Home or any other app?

I also have the Kwikset door lock, Can I program that without Vivint?

I have a go control z wave garage door opener, it has worked well for years. I did also change the battery recently (I bought duracell, last time i purchased energizer so Im going to order an energizer again just to see), but when i reboot the panel it will report open immediately like it should. This works for 2-3 days then when its open it stops reporting.

I am thinking this is another bad panel update because recently vivint has been causing all sorts of z wave issues after the panel updates, this garage door one seems a bit new though. My panel did update two weeks ago.

The reason i think its a panel issue is though as soon as I reboot, its reporting fine instantly again for a few days, until I reboot it again.

It just does not seem to see its open randomly after a few days. Not sure what else it can be or I can try. The actual garage door will still respond though (it will still open it) but often after a few days the panel will report its closed even when its open until I reboot the panel...

I’m looking for the model for the smoke detector. Is it the QS5110 or something else?

I paid off the equipment two years ago. Three months ago I call to cancel the service. They send an email and said I have respone to the email, stating that I wish to cancel the service. At that time did so. I Still have the email requesting that they cancel the service. For the past three and after a number of phone calls and promises that they will return my money. 8 have received a dime. As well as they are continuing to deduct payment from my bank account monthly. Is there anyone else having this issue? Maybe it time I contact a Lawyer

Tl;dr: I’m in Central Florida. Purchased Vivint based on some tech reviews mentioning they were pricey, but high quality. I had a terrible year with them (both technically and support). Technicians (who are sales rep as well) tried selling me products under the false premise my camera was damaged. Finally cancelled today.

Long story: I’m the kind of person who, when purchasing something, either don’t buy it all or buy high quality products and services so I won’t regret later. That’s why I decided to go with Vivint in the first place. I was well aware that Vivint had a price tag when I decided to go with them. They had good reviews on tech websites and price was the only thing against them. Equipment, installation and services were supposed to be high quality.

My first red flag was during installation. It was a nice tech professional who installed, but he mentioned that if I had any problems, it would be better to call him directly than going through customer service. He explained they usually wouldn’t lead to resolution. But I thought it was weird that it would be better to call a single person directly rather than a full 24/7 customer service. I decided not to make much out of it, but in hindsight, definitely a red flag.

I’ve been a customer for a bit longer than a year. Had a few outdoor and indoor cameras, thermostat, sensors and door locks. The system has never been reliable. Cameras would go offline for no reason. Troubleshooting didn’t help. Technicians would come over to install extenders, but little it helped. DVR never worked reliably. It would either just not work or when it worked, most often than not, it would just have a horrible recording (jumping/skipping several frames). Thermostat would “de-sync” with the panel every 8-10 days, which required full reboot and wouldn’t follow automation commands (spending more energy than necessary).

The worst happened more recently. Other than the DVR still not working well, two cameras went offline. They sent a technician. The technician assessed that they were damaged with water (for an outdoor camera, really?) and if I wanted them fixed, I would need to buy new ones. Just a year since I purchased them, they were already gone. One of them full of water. They tried blaming the power washer company who performed a service over 6 months prior to the cameras going out.

I refused to pay and said I would call Vivint to cancel and just asked the technician to put the cameras back where they were. Guess what: one of the cameras just started working again. So this technician tried to sell me a camera when I actually didn’t need it. The other camera was full of water, so beyond repair. In hindsight another issue: I think it’s a huge conflict of interest when field technicians are also sales rep. What is their interest to fix when most likely they get commissions for selling products?

Anyways, later that day I called Vivint’s loyalty department to cancel my service. The rep asked me for a last chance to make things right. She told me not only that the camera would be replaced free of charge, but also they would send a technician from a different field manager since I had so many issues related to this specific manager.

When the technician showed up at my house, it was just the same technician who came over earlier in the week. They didn’t even know what they were supposed to do other than just “servicing a camera”. When I told him what I was promised, they just refused to do that saying the field manager wouldn’t approve it. He suggested me to call his manager, which I did, only to be rudely interrupted and aggressively addressed saying if I wanted to get a free camera (which I never asked for), I would need to have loyalty department to send it to me. I called customer service while the technician was here and the online rep asked the technician to wait a few minutes. They didn’t and just drove off.

I believe this is enough insults to me. No reason to be paying premium for a service and equipment which isn’t reliable. I called loyalty (again) and they wanted to try another technician from a different manager. When I asked what they were going to do if they would be replacing the camera guaranteed or not (again, was asking a question, not demanding a camera), they said it was the technician’s discretion. I then rejected the visit and proceeded with cancellation. I’m done having my time and money wasted.

Is the newest nest thermostat released a few weeks ago compatible with Vivint?

Trying to find the schedule for the 2024 chimes since Thanksgiving is 28 I don’t think the one I found was accurate for Nov 20-25 chime date?

We just got this house and had the system transferred to us. Holiday chimes have made me super happy and have been a surprise.