Welp, another one of those dudes complaining about not reading their contract. 5 years, wish someone would have told me about that. I completely thought this was for the equipment payment plan. Not once did my rep even mention such a thing. I was under the assumption that I could cancel at literally anytime. Yeah my bad for not reading a contract no one reads.

Scammers man. Literally complete scam.

Now with that beings said, how can I get out of this... lol?

I have 3 outdoor camera pros (gen 1). For a long while all 3 cameras had 3 notification options:

1. If a person is detected
2. If deter is triggered
3. If a vehicle is detected

One of my cameras lost option 2, for deter. I called Vivint, they did something, and now that Camera still doesn't have option 2 and all of my cameras lost option 3. I use vehicle detection heavily.

Does anyone have an idea how to fix this?

EDIT: All my recording options seem to have disppeared too, now I can't do person detection but only "motion". Why have all my cameras gotten dumber?

I’ve applied for a sales position at a company called Vivint in the U.S. They’re hiring people from the UK (including me) to work for the summer and are sponsoring my visa and travel. I was wondering if anyone has worked for this company before or gone through the process of providing sensitive passport information for their visa. Can this company be trusted? Any insights would be greatly appreciated!

Sharing some (hopefully) good news for those with camera issues.

For almost 3 years, my cameras have CONSISTENTLY gone offline. My doorbell camera was the worst offender.

So bad that I was considering paying off the equipment early and getting out of my contract just to save myself the high blood pressure from calling Vivint every few days.

Today, after years of being given the run-around, we had a good technician that mentioned a new update that allows cameras to connect directly to WiFi, instead of going through the panel.

The connection to the panel has been the bane of my existence and a design flaw, in my opinion so I am glad to see this change. If you’re having similar issues, I encourage you to call Vivint and have them talk you through it over the phone or have a technician come out.

I hope this helps at least one of you sorry suckers that are locked into Vivint alongside me!

Looking for troubleshooting advice with the thermostat. SmartHub has the temps set for the different “states.” However, the thermostat isn’t changing temp when a state changes.

For instance, we woke up this morning and disarmed the house. But the temp didn’t change to the “home” state and retained the “stay” temp. We end up having to manually adjust the temp on the hub/app or directly on the thermostat to get the temp to change.

EDIT: I can no longer turn that light on or off. The option is just gone. I cannot reset the system from the panel, because I do not have the 4 digit code, as we are renting the house.

I just moved into a rental that has a control panel where you can view the cameras, turn on a light on a camera, arm the house call EMS and adjust the doorbell ringer.

Well. Last night a neighbor came over and the doorbell was fine. I heard it in the house.

Today, we had someone else come over and the guy sat outside for 4 minutes before I saw him on the camera.

I've checked to make sure the doorbell isn't turned down or muted. There isn't much else I can do on the panel without a passcode.

I tried to reset the doorbell? I held it for 15 second to see if that helped and it didn't. Any other suggestions?

I have had Vivint for some time now. 10 years ago they were a good company. The past 5 years till now, they're horrible! I had a situation two days ago when they called and said my alarm was active, but it wasn't. I was home and no alarm was triggered. I told the rep that I would call back to cancel the police dispatch. I spoke to the second rep and told him I had not triggered the alarm and it never went off. He said that his system showed it was set off and he canceled the dispatch. I asked to be transferred to technical support and she looked through the details and she told me that my system never showed it was in alarm. I was already pissed because that's what I told the other two reps before her. I have no idea why they called me or the police in the 1st place. I asked Trish, in technical support, to send someone out to test my system out since they had a report my system went into alarm, yet wasn't. She said that I would have to run test with her before they could send a technician out for free, since I pay the $9.99 a month for a technician if needed. I asked her about 6 times during on conversation what do I need to test with her, because I am in front of my panel. She then responded that she would send a technician out for free and I wouldn't have to test anything with her. She promised they would be out the next day from 4pm to 8pm. Well, no call or technician showed up and when I called at 10pm that night Mae looked in the system and my account showed no technician was scheduled to come out. She even asked me what was a technician supposed to look at. I was so frustrated and pissed.

If I had it to do all over again, I would stay away from Vivint! They have horrible customer service and they flat out lie to their customers! I am fed up with their crap. I think I will buy equipment from another alarm company and maybe try Cove or see what else is out there.

Do yourself a favor and stay away from Vivint.

I don't care if my house burns down, I do NOT want this piece of shit smart hub giving me notification chimes in the middle of the night, and I can't even use my phone to turn them off. I have to get up, walk to the other side of this cold ass house, and acknowledge the notifications only for them to come back a few hours later. I just got home from work and there's no telling how long they've been going off, but my dog gets stressed as hell every time he hears them. And it's because of COURSE one of these garbage ass sensors is offline.

Besides yanking this piece of shit off the wall and throwing it out in the street, how can I completely silence it?

As the title says, I have a current Vivint system with subscription. I want to add a few cameras and found some on Ebay about 1/3rd the price of the new offerings. Can I buy these and add connect them to my current setup?

Thanks

From what I've seen the equipment itself Is pretty top tier, and up to this point I like the customer service and the service fee isn't bad. Its the same as ADT and from the sounds of it offers more features from their product line. The person I spoke to on the phone said that if I wanted to add parts to my system later and got them from a neighbor or online the installer would install and setup the system with no extra fees or charges. The home I'm buying already has a panel and might have some odds and ends missing and its way cheaper to just buy the stuff on ebay, but don't know what experience anyone has with adding equipment sourced outside of vivint directly. On top of that I've seen some people not liking vivint, saying they were cheated, ETC. Eager to see what experiences people have had and if the 3rd party vivint equipment is worth it.
Thanks

When we moved over a year ago, our home security system stayed with the home. We paid off the equipment and cancelled our services. Well come to find out, they never cancelled our services and instead deferred our payments for 12 months. When we called customer services they said they had no record of us canceling our services so we have to pay the bill before they can cancel it. So even though we don't have any vivant equipment anymore, we have to pay a massive bill just to cancel the service.

Has anyone had a similar situation, and what were your solutions to the situation?

Hi! I have been a Vivint user since 2019. My husband and I moved to a new home where we cannot bring our system as there is already one installed. We have called Vivant about this, but they have basically told us we are SOL. I am not sure what to do next. Below I have listed out some other details I think are important.

1. When we signed up we were not told we were taking a loan out for the equipment. Lo and behold, we had a loan through Fortiva. We found this out months after only paying Vivint, quickly caught up on Fortiva payments, and have been in the clear with them ever since.

2. At some point, Fortiva converted our loan into a credit card without our approval. Now they say that they don’t have any record of our personal loan. This is causing a run around with Vivint as they claim they need a confirmation of loan completion to cancel service. We can’t obtain that without fortiva’s records, which they say they don’t have.

We have moved and left our system up at the old house for the time being. My parents live there, so it’s at least in the hands of someone we know. I don’t want to transfer the service to them because I strongly dislike how we have been treated by Vivint. From not being told about the loan, to the dispatch center not calling 911 after our alarm went off for more than 10 min when someone broke in while we were sleeping, and finally this debacle.

I could use some advice. I feel mislead and scammed by Fortiva and Vivint, and I am at a loss of what to do next.

Thanks!

I called last week to confirm that the equipment was paid off and to close the account. We just moved and our new landlord is not okay with drilling through brick exterior of the house (fair!) and I am unimpressed with the high price and low quality of Vivint.

The girl let me go with it for an hour, we third party called the bank that financed the equipment to get the confirmation number that I had paid everything. She has continuously prodded me about why I took down the equipment when we moved out of our last house because she wanted me to have left it there for the next owner to “take over” our account. We rented. I told her I have no contact with them and that is not happening, please just close the account, we just confirmed I have paid my bill. She then proceeded to say “okay, if you insist, how would you like to pay the $1400 cancellation fee?” I said what?! She said, oh, you still have 44 months of your contract left, valued at $2500, and we only ask customers to pay half when they cancel, so you now owe us $1400. I do not remember signing anything of the sort and do not have a physical copy of the contract (the kid had everything on his phone when he installed the system). I asked her to send the contract and I will look it over and she said okay sure it is right here, she confirmed my email, and we hung up. It’s been a week and no email to me with the contract. What do I do???

Company has been screwing my mother in law over for months now. This business is 100% a scam. Their equipment is terrible and never works. 1 out of 4 cameras work, The one being the doorbell camera

Their support line is basically harassment. She went 4 months before a scheduled technician could come out to resolve issues one time. He arrived, Cameras work for a few days then go offline again. Low and behold after 2 hours on support. 2 and half weeks away, another appointment is scheduled. Same issue...

This fight with them is increasingly becoming more difficult the longer she's with them😂. She doesn't want to invest into a better company's system because she's under contract to pay off vivint. So she's essentially stuck in this never ending loop of waiting weeks for the problem never to be fixed and meanwhile still paying for a security system that doesn't work and will never work.

This is a message for anybody that is thinking about signing up with them. Avoid them, it was like making a deal with devil. Unless you like throwing money away😂.

P.S. I hope everybody else manages to get out of the shackles that is vivint security.

Rant over

I’ll try and keep this as short as I can.

Signed a contract in 2022 that I didn’t read properly and realized later that it would expire in 2027. Financed $4000 worth of equipment.

Was never impressed with the service, app, or equipment. Found out later that all the equipment was proprietary, I had originally thought that I could use it with Apple HomeKit. That’s on me, obviously. Quality of video was never great, it would never record when I needed it to, regularly alarms would go off with no prompting, cameras going down constantly, hub not responding, etc etc. I had a great rep for my area, he came out all the time and didn’t charge me for his visits to help me fix issues.

Fast forward to the last few months: We had to sell our house because of a rise in property taxes and some Health problems with my dad. I paid off the equipment on Dec 17 (left it at the house after close) and sent a cancellation request written exactly as many posts here show, with all my information, on Dec 19. No response. I provided a receipt and screenshot of the paid off equipment to them as well. My contract shows that if I pay off the equipment, I can cancel at any time.

I swapped my credit card to a virtual card on my subscription and then locked that virtual card so they couldn’t charge me anymore.

I called the week after Christmas to support to find out what was going on. Dealt with 3 different reps who were trying to gouge me for $1200 of service left on my account. I kept repeating verbatim that my contract states I can cancel if I pay my financed equipment off. The first two reps kept saying I owed more money, and I asked them both to provide proof of a contract I signed where I agreed to that.

Of course they couldn’t provide that. One rep said “well we don’t have that we can send you but I see it here”. Finally the third rep was a supervisor and was fake friendly and basically said, “since what you have says otherwise, we’ll go ahead and honor that part of your contract”. Like it was a favor of them to honor the contract I signed despite this new contract they couldn’t provide.

This rep promised me that on Jan 19 I would receive a confirmation of my cancellation, and he also said he would put a promo on my account so I wouldn’t be charged anymore. He also gave me his direct line, and I asked him what would happen if I don’t hear back on Jan 19? He said I would, guaranteed.

Well guess what. No response from them at all. And my account currently shows 2 months of unpaid subscription. No promo, and no cancellation. I’m sure when I call in to complain, they’ll say I have to pay up to cancel my account, but I told the rep I don’t have the equipment, I have no need for the service, and I haven’t been even at the house since. So I won’t be paying for two months of unpaid monitoring.

This company is 100% a scam. Please don’t use them.

Started early November 2024. Gen 1 Doorbell camera had no night vision and a second camera of 7 wouldn’t stay online. Spent 2 hours on with tech support troubleshooting to no success.

Started online chat for 2 hours and no success.

Signed up for protection plan.

Sent tech out in mid November. Tech worked for 3 hours and replaced front of doorbell camera and told me my transformer and doorbell wiring is bad. He installed Zinwells at 8 of the 9 Vivint devices in the house.

Contacted tech support online again.

Early December 2024 I had transformer replaced. Doorbell Camera didn’t work better. And second camera still doesn’t stay online.

Contacted online support again. Scheduled tech for mid December.

Tech came out and added zinwells to the other devices, tested keypad. Nothing improved.

Called tech support and they had me troubleshoot again. They sent me a new space monkey.

I install the space monkey and it doesn’t work. Contact customer support again. They scheduled another tech.

Tech shows up late and I’m not happy. I tell him to fix it as I don’t care why it doesn’t work. He explained he must tell me because it’s my network that is the issue. He unplugged the Ethernet cable from my modem that goes to the router and plugged it into the router (same cable went into the router twice now). I refuse to listen and start video recording on my phone. He doesn’t like that. (Odd that a video surveillance company is afraid of cameras). He left because of this and did not service the system.

I contacted customer support again. They send out the 2nd tech again. He cannot determine the issue and leaves instructing me to contact customer support.

I call again and Customer support sends me a second space monkey and told me a supervisor would come out. The supervisor is a no call no show.

I call again and they cannot tell me why the supervisor was a no show.

They rescheduled again for 3 weeks (Feb 7). Telling me they may be able to reschedule sooner and someone will call. No one calls.

I call to try to reschedule a week later. They magically find an appointment any day and any time over the next three days.

The day after someone rings the doorbell. The keypad goes haywire, grey screen and starts static scream. Pull off wall and pull battery.

Next morning (today) I get an email the protection plan is cancelled.

I call to find they won’t tell me why other than the last tech notes have now put my account on hold. They will now no longer service my system.

I then pay off the equipment and spent 2 hours on the phone cancelling service.

Fuck Vivint.

So I bought a house with Vivint Security System. I wanted to activate the service, however Vivint Canada was sold to Telus. I reached out to Telus, however I was told that they don’t support Vivint anymore and that I should change my system (upselling me!). Any other options?

About a year ago we purchased a home a D2D Vivint showed up(very pushy by the way). We did needed a security service and saw some value on what they were offering.

Since, about a year later, I evaluated the service and performance of this system and I'm not all convinced that it is any better than my little EUFY camera system. We paid couple grand for the cameras, thermostat and sensors.

For starters, they are super slow, even with my HS internet they are slow and glitchy.

They disconnect frequently

They miss event frequently

They DO NOT work with cellular only if you lose WiFi (falls advertising) - I experience this often.

They can't be monitor via the APP if you cancel the service (defeats all purpose I would need this), sales person verbally told me this would not be an issue, but it is.

I did sign a contract, but I feel that these issues and miss representation are a bridged of contract.

Has anyone just cancel the autopay and terminated their relationship with Vivint early in the contract?

Hey! I’m closing on a house soon and have heard great things about Vivint but they’re quoting me over $70/month. Is everyone else paying around that price through them? All we have in our equipment package is a doorbell camera, outdoor camera and 3 door sensors. We got a referral # but it didn’t affect the monthly cost much. Open to suggestions!

So this morning around 8:15, I’m sitting watching cartoons with my toddler and suddenly my dog starts growling- look out the window to see an ambulance with lights on in my driveway and EMT’s quickly walking up to my door. They knock and tell me an emergency alarm was triggered to my address, I tell them so sorry but I have no idea what they’re talking about, everything’s fine but I’ll check my security system to see what happened. Checked my panel, no alarms being shown. Called Vivint, they tell me they see nothing on their end, transfer me to a tech who walks me through every bit of activity on my system from letting my dog out at 5am- to the EMT on camera hours later. They also explained to me how in order for emergency services to get a call through Vivint- the Vivint team has to send it in, local emergency doesn’t just get a call from a trigger itself. There was absolutely nothing triggered on the systems end regardless of that. My husband doesn’t even have the app on his phone and no one else has access to my system. Has this ever happened to anyone else?? Very weird way to start my morning.. I’m also 8 1/2 months pregnant so the whole chain of events gave me the heebie jeebies 😅

Does Vivint have someone that goes around neighborhoods to do a routine or scheduled "check-ups"?

We had someone come over? With no phone call or email saying they would show up… is this legit?

We have the security ring camera

We’ve had our system about a year now, and for the last 5 months or so, our doorbell camera goes offline every single night, and sometimes during the daytime multiple times. We’ve had technicians out here 4 times already. This last time, the tech ran a new power wire, installed a new plug and doorbell camera. As soon as the tech left, the camera went offline again. Called and complained and they said we can cancel your service at this point because the equipment isn’t working and we’ve already had a certain number of tech visits, however, to cancel they want us to pay $1552 for the remaining monitoring service, and $2600 for the equipment. I obviously refused, because why would I pay for the faulty equipment? This however is a problem because if I fail to make my monthly payment to them, it’ll ruin my credit. What options do I have? Do I just keep calling techs out here and wasting their time? They are supposed to come out next week and look at it again.

Hi guys. My panel is currently going crazy with false tampering alerts, and won’t stop beeping. Nothing we’ve tried works. I’d like to just unplug the panel and let it die, but if I do, will it crash my thermostat?

The thermostat console is separate from the panel, but they’re connected so that you can control the thermostat from the app/panel as well.

I have my home scheduled to arm at 11:00pm each night, and disarm at 6:00am every morning.

This worked fine for years. Suddenly, it has began failing to follow this schedule. The strange thing is, it’s random. Sometimes it will arm. Sometimes it will not. Sometimes it will disarm. Sometimes it will not.

I have turned the schedule slider off then back on. I have deleted the schedule, then created a new one. I have rebooted the panel. I have checked for updates.

Has anyone else ever had this problem? And have you found a solution? I’ m frustrated, and at a loss.

I've had Vivint home and doorbell security installed on my house for at least 6 years now. The problem I keep having is the door alarm keeps going into security mode and I can't figure out if it's someone keeps forgetting their passcode while they're using the app to look at the doorbell camera or if something weird is just happening with the door itself. Anyone have problems with the door locks going into security mode constantly?