All I am going to say is that I should have looked on Reddit to see the true nature of this scam that I have fallen to. Install date 4/5/24, by 4/6, the system was non-functional and I have been given an absolute run around by the technicians, support via the app. I have reported my debit card as stolen and I will be calling the financing company later this morning to inform them that I will not be paying for this scam.

They give you three days to cancel your service otherwise they charge you for the stuff that was supposed to be free if you did get anything free plus whatever equipment you have plus a $900 cancellation fee, so guess whose not paying anything! Edit: I was pretty pissed when I wrote this, and to clarify I got a doorbell camera free and sensor and paid $650 for a security panel, why did I want to cancel? Because it doesn’t work with HomeKit and tbh the quality kinda sucks on the video unless you turn it up to which it then gets choppy, either way wanted to switch started doing my research and found other systems but I had some miss communication and thought I had 30 days and so with the rep not answering my emails I waited to call till I had some time on my hand and thats when they hit me with this, and the only reason I even got this system was because it was a promotional offer for getting at&t fiber, otherwise I wasn’t even thinking about security but the guy on phone said it was a deal only on the phone so I took it he even said it had smart home I said cool, apple? He said I’m pretty sure ill email you later about it, he never did I forgot so hopefully that explains my mad rant also 900 for the fee is CRAZY and then having to pay for the equipment AND the FREE equipment is even crazier, soooo I guess well just wait for the credit drop!

I talked to someone to see how much it would be to get 2 more outdoor cameras and they told me I could pay the cameras off with a 5 month payment plan. She told me it would be about 48 dollars a month for 5 months. A tech comes out installs the cameras and I end up with a 1200 dollar bill !!. I called and asked why and they told me I had a dvr in the cameras I had no idea what she was talking about then she gets one hell of an attitude and tells me that the payments will be 180 a month and if I didn't like it she will have a tech take all my equipment (even the paid off equipment) when he comes to remove this chip in the cameras that is for the dvr. I got highly mad and told her I was told several times by 2 different people and the tech that my bill was gonna be 48 dollars she laughed.

2 years with this company and all I have had is trouble and so many lies ! The tech has broke stuff in my house installed a dvr without telling me and the customer service is so shifty and can hardly understand what they are saying ! Won't be surprised when someone slaps them with a lawsuit one day!

The tech is coming out on the 22nd to remove the dvr chip and to remove the 2 cameras I recently had installed. I am so close to taking my service somewhere else because vivnt is nothing but a joke of a company!!!!!!!

Me and my family just moved into a new house over this last weekend and it has a vivint doorbell/doorbell camera and a deadbolt, would it be worth the money to reactivate the panel on the wall to use the doorbell and access all the features? And if we do reactivate it how simple is it?

Can an admin stop a user from accessing the indoor camera? My mother-in-law lives under the same roof, but has her own in-law suite. She only needs access to the perimeter cameras. Thanks.

Would it be possible to Arm Away and not have it go off if workers were working in the backyard? They'll probably trigger the different perimeter sensors going around the house. Or would it be better to Arm Stay?

So recently bought a house and it has the Vivint cameras outside. Is there any other websites or apps that I can connect those cameras to where I won’t have to pay a monthly bill?

I have vivint but we moved to a much bigger house. I have a good bit of hardware in my cart, but 2 things:

I want to wait for the best sale.

When is it?

I don't want gen 3 cameras & doorbell to come out a few months after I buy gen2.

Any idea when gen3 will be released?

Ive owned vivnt for years and ive never been impressed with them. I went all out got the security, doorbell camera, smart locks, cameras, motion, the whole thing. The smart door locks never worked...ive had the company out to "fix" them several times and it would never work. They did manage to break my door and it was ME paying to replace it. The cameras the and security system are ok, a little grainy but that could be dust on them from years being outside. The doorbell camera went out after about a year and the speaker on it failed before that. Again they would've been happy to sell me a new one, but not replace the old.

The process to get a technician to come out and look at your stuff is beyond difficult. The first step is a 45+ minute phone call with a person reading a manual and cannot or will not think for themselves. Also, I have yet to have somebody that speaks more than broken english with a VERY thick accent. There is absolutely zero way to get a tech to come out without this step, they simply will NOT allow it.

There are better companies out there. Keep doing your research and bypass these guys.

I guess I can't use "Armed Away" anymore. It causes a false alarm in the middle of the night every single time. How much of a poa is it gonna be to change to another Alarm system?

On average, over the last two and a half years, some piece of our Vivint system is failing every 6 months. First was a wifi transmitter, then the motion sensor, then the front door lock, now the doorbell camera.

Feeling pretty foolish for paying $3k for the equipment only to have to regularly work on replacing things or, as is the case with the doorbell, having to pay a tech $100 to come out and say, "yep it's dead" and then paying them to replace it, too.

I don't really want to continue down this route. Has anyone switched providers and been happy with the change?

Wish it was possible to see a camera in PIP mode on iPhones

After 3 years of service, we are moving to a location that won't allow the system. I am paying for the equipment to be un-installed, and I was told I could "sell the equipment." What does this mean? My understanding is that you would still need a Vivint Account to use it.

If you are curious about gen2 cameras and cloud dvr you should know that the gen2 cameras all come with 32g internal memory cards. There is no cloud dvr and the $300 for ‘dvr’ is simply for them to activate the feature in the cameras.

The risk factor for this is once criminals know this then it’s a matter of simply ripping off the camera and taking it with them. At that point you would not have any recordings of activity

For some reason if I enable my gen 2 pro doorbell to popup on the panel when it detects someone, the recording always has a stutter when it's putting the video feed on the panel. Often it's slight only a second or so stutter but annoying none the less.

If I disable the option for the doorbell to pop up video on the panel when it detects someone it goes away and playback is smooth.

I take it there's nothing I can do it's just a fault in the software? I like having it enabled so I can see whose at the door (panels by my door) but I had to turn it off due to the cost of the stutter in the feed when it pops up the video on the panel. The panel is very close to the doorbell and router as well, so not a smart hub connection issue imo, and when I turn it off, it's smooth again.

When we installed and signed up for Vivint security in January, the sales rep explained to us that it’s free for three months and then we would be charged 6.99 a month for it after the fact. I’ve been meaning to cancel it, but before I do, I want to see what exactly will change. I can’t seem to find an answer to this anywhere in any of the documents that we’ve signed. If I’m remembering correctly, he explained that with the playback DVR, we have the clips for 30 days, but without we would have them for 10 days. When I go to my app to cancel it though, it looks like it’s only storing it for 10 days, so I think I am potentially mixing up what the gentleman told us. Will we still have access to all of the motion, activated clips? If so, for how long?

I have a system that we put in 3.5 years ago.

Door bell cam

Indoor cam

Smart drive

Fire alarm

CO alarm

Glass break

A bunch of door/window sensors

Can I add 3x outdoor cameras to my system and do the gen 2 work with my smart drive?

When I arm stay the panel counts down, is there a way for the alarm to instantly activated?

Thanks!

Doorbell deter is not automatically turning on when packages are detected. Before the holiday chimes it was working and now its not. There is an option in the app under deter schedule. I called customer service and after an hour of troubleshooting, the rep stated it was an app issue not the camera and could not further assist. Customer service cannot assist with app issues. The rep had no knowledge of this feature. Wth??

I am moving into a rental home with Vivint and as a first time user, curious on what my landlords access would be. If they give me the credentials and I change the password, do they still have access themselves, or is it fully now under me? I am taking on the monthly payments and would not be comfortable with them being able to access the security equipment to monitor me (while I understand it could still be well within their right).

I have a Vivint system with two Outdoor Camera Pros and a doorbell camera, along with a smart hub. I'm doing a lot more Home Assistant integration in my house, and I'm looking to set up Frigate as an NVR. One thing I don't like about the Vivint cameras is that they only record when something is detected.

I'd like to be able to tap into their RTSP streams for the NVR. I can see them on my network and can see that RTSP is open on the cameras. All I should need is the RTSP parameters and potentially credentials. Does anyone know if this information is available anywhere?

Additionally, the smart hub has a web interface I can see open on 80 and 443. It asks for credentials, but I don't know what they would be either. My Vivint username and password don't work.

Who else’s mother got ripped by these artists?

For the love of Almighty God. How do I shut off this April fool sound that comes on whenever our doorbell sees motion? I can’t find it anywhere in the app and driving me crazy.

It was funny for about half the day on April 1. It is now April 3.

We have a Gen 1 doorbell camera, and a few days ago it went completely offline. We've tried holding the button for 15 seconds, rebooting the panel, and even flipping the main breaker on the house, and nothing's working. Has anyone else run into this issue? If so, was it a failure of the camera or did the transformer for the doorbell fail?

What kind of a crazy design decision is that? In the process of moving and they haven't scheduled the reconnect at the new location. Decided to login and see what's up. Can't login. Email doesn't have Admin access. "Uh. Yes it does. It's the only email address I have and it's the one I login with." Sorry, can't verify that with the panel. Oh well.

Who is the braniac who decided it would be a good idea to tie your website login to in-home panel? What if you have an account but the panel is connected?

Planning to install vivint system for my new home. I'm skeptical after reading the reviews. Is it still better than other systems like ADT or Ring?

I'm getting a fancy front door and don't want to to install a peep hole in it.

I would like to install a basic view-only monitor/screen on the wall next to my door that displays my doorbell camera so that, when I go to answer the door, I can see who's there before opening it.

I can hardwire it if this is an option.

The Vivint panel is somewhat far from the front door, so I would have to run in one direction, tap the screen, view the camera, then run toward the door to open it.

Phone apps take too long to load and launch the specific camera video, so I would be standing there on the other side of the door fiddling with the app before deciding to open it. Plus I don't run around my house with my phone constantly on me, so I would first have to find my phone.