I only have 2 pre wired POE cameras on an NVR right now. Vivint rep says they can add more cameras wirelessly that can always be up on my monitor like my POE cameras 24 hours a day without drilling holes in the house and that they will work without WiFi. Assuming they can get power, is this true?

This thing triggered a fire alarm at 2:30 am and after waking everyone up and beeping loudly for 10 seconds it stopped. There’s nothing in the app, nothing in the panel indicating which sensor false triggered and it has no knowledge of it happening. I think my dog has PTSD. Help. When this stuff happens I want to just have them take the system away.

A rep came to my house yesterday and quoted us at $4,000. We got approved and payments are around $105/month. They wanted to come back at 8pm to install everything. I declined and said Thursday would work best. Very pushy, ran a credit check without informing us before. It was when we gave the last four of our social that I mentioned they should let us know ahead of time because we freeze our reports. Anyways, what do all of you pay monthly for the system? Not sure if I’m going to go through with it. Is it worth it? Give me any and all opinions!

Our recent interaction with Vivint was nothing short of disappointing and frustrating. From the outset, we encountered a salesperson who seemed more interested in pushing their products than addressing our concerns. Despite clearly expressing our reservations and hesitations, they disregarded our input and continued with their scripted sales pitch.

The ordeal didn't end there. Upon deciding to cancel our service, we faced a series of hurdles with their customer service team. Despite multiple requests to cancel, we were repeatedly offered deals and promotions instead of the cancellation we sought. This lack of respect for our decision was incredibly frustrating and left us feeling unheard and undervalued as customers.

Adding insult to injury, Vivint's policy mandates that we wait until the trial period ends before they will remove their equipment. As a result, we are now left without a security system that meets our needs, which is not only inconvenient but also concerning for our home's safety.

Throughout this experience, there was a distinct lack of empathy and understanding from Vivint. Instead of acknowledging our dissatisfaction and addressing our concerns promptly, they persisted in their sales-driven approach, which only exacerbated our frustration.

Overall, our experience with Vivint was deeply unsatisfactory. We expected better customer service and respect for our decisions as consumers. Unfortunately, due to this experience, we cannot recommend Vivint to others who prioritize respectful and customer-focused service.

*** EDIT *** Vivint allowed us to cancel during the trial period, but will not remove the equipment.

Does Vivint offer a package without the need to have a subscription?

I haven't had the best relationship with Vivint, unfortunately. My cameras frequently miss a car parking in the driveway, person getting out and walking up our driveway and in our house... and only catches them when they leave the house.. anyway. We have moved to a house about a mile away from where we left. I had taken the 2 cameras down it wasnt hard and re connected them at the new house and placed them where they needed to go. (Was trying to save $150 removal fee and $150 installation fee. I have 2 outdoor gen 2 pro cameras that apparrently you cant setup once you move. I reset the cameras and was going to just add them new to the panel but speciifally the outdoor cameras have no icon in the add a device menu on the panel.

We called vivint and apparently if you want to be a DIYer you have to sign up for it at the begining of the contract (When we had them installed a couple years ago) No one made us aware or even asked us about that to my knowledge because I would have signed up for it. So now they are requiring $150 charge to come to the house and change the address in the panel- and to activate the 2 cameras that we already pay a monthly fee for there services (2 cameras, thermostat, fire alarm, water sensor, ect). So the longer we wait the cameras wont be on but Im still paying for the service. Another irritating interaction like im being taken advantage of - being charged quite a chunk of money for something that I am capable of doing myself- however I obviously cant because I dont have acess to installer menu ect. I just feel like this is something they should be able to do remotely. Pretty inconvenient since me and my wife work M-F 9-5. Also nothing was solved with our call but yet they still told us to refer people and sent us texts with referall codes. Always feels like a money grab. Refer refer refer, and when they come to my house itll be add this add that. I just want my cameras to work.

I bit the bullet on a $4,000 Vivint Home Security System. I was excited because we are going to have four outdoor cameras and we have 2 areas hardwired to the outside from previous half ass install attempts...

I think I understand why the phone rep didn't really pay attention to that information and why the installer here seemed confused. When I had talked to ADT they let me know it would be $250 for each outdoor camera to be hardwired. These Vivint outdoor cameras simply just plug into an outlet! When I expressed my concern that any one of my kids or a pet might knock into it, a piece of furniture might knock into it and it can simply have it fall out of the outlet... I asked if their plugs screwed in and were made in such a way that they couldn't be accidentally or purposely unplugged??

And I was told no this is how they are, which seems crazy. Are there any ideas how to keep these four outdoor cameras firmly affixed and plugged in without the ease of being able to just unplug them? Even an outside company adapter thing? 🤷‍♂️ I very much am disappointed with that aspect, because it sounds like we could have self-installed all of this... and I am comparing things with ADT and I had heard such horror stories and such about the customer service (admittedly delving through here on Reddit and seeing there are Vivint issues too. 😔)

But we are always those people that have a hodgepodge of security items and never really finished setting them up! We've had SimpliSafe and Ring and Google Nest, I have such a compilation of security items, but I really wanted to go a professional install/monitored route... but I am NOT happy about the outdoor cameras not being hardwired!! Advice please? At this point I'm not ready to pull the plug, so I understand there are a variety of opinions of whether Vivint is good or bad, but at this point in the game I'm looking to see if there's ANY way just to have those plugs protected while I think about the rest of the stuff. Thanks ALL 😊😊

please forgive me for any format errors; i am on the mobile website right now!

the other day, i realized that whenever the system is unplugged, theres no noises when doors open because it completely shuts off!

i was wondering if that means the app doesnt recieve updates anymore if the plug gets knocked out of its socket? my cat was the one that knocked it out lmao and it took me a while before i even noticed it

So earlier today a salesman came and explained everything we agreed and he said he was gonna send someone to install then after we thought it over and decided to call support and tell them to we no longer wanted to install they said ok and canceled it since nothing was installed yet and we hadn't even paid the deposit.But then the salesman came back and said he was gonna schedule an install anyways I told him no we weren't interested no more but he still sent out the technician(poor guy) and he said thanks for telling him that we didn't want the service no more what should I do now??

Anyone ever had experience with this? I guess my numerous complaints and issues with our thermostats warranted getting me sent to this department. An HVAC technician said the system has a leak due to running non stop. Will Vivint actually pay for the repair?

As title states, just upgraded to the newest panel, for some reason the techs who did the install did not add my switches and plugs, switches are either enbrighten or GE. When I enter the tool box and attempt to add a node, none are appearing after turning them off or on? Are my switches too old?

hi! i need to kick my ex off our vivint but don’t feel like hearing him accusing me of seeing someone else or whatever if it notifies him that i removed him. i know he won’t be able to access the app anymore but does anyone know if it notifies the removed user?

As the title states, I'm trying to share a video from my doorbell camera but everything I've tried has no sound. In whatsapp, the closest I got, it played the sound up until I hit send and then the sound was gone again.

Any idea how I can fix this?

Has anyone who has fulfilled their contract had issues with cancelling? We’ve had it for 6 years, all of our equipment was paid off, and we were on a monthly plan. We have literally called 15+ times trying to cancel and they just say “oh we sent an email with what you need to do,” but no email ever comes.

I finally lost it and made them stay on the phone with me to prove that no email came through - spam or otherwise. I asked them to check their marketing system to ensure it didn’t bounce and they just kept running me in circles being like “oh surely it’s fine”. Finally (were military) I talked to an exceptions team and the cancellation email finally came through because I made a huge fuss, but irs been like 8 months of this.

Did anyone else have this issue? I’m wondering if the “never delivered” emails is just an excuse to keep people paying.

Bought a home with Vivint already installed. The cameras are connected to Zinwell adapters as well as the Panel. I bought a router and a TP Link adapter in hopes I can connect everything together. The Router is in the office, the panel from the utility closet, and the cameras plugged into the garage.

Any tips on how to get these cameras to work? I’ve tried pairing the adapters, but nothing is pairing. Help!

So on my current quote I have a beefed up system, 4 outdoor cameras, 1 doorbell camera, bunch of sensors etc and price of equipment is ~3700 and was given a price of $66 for monthly fee. Financing was an option but it did not drop my monthly fee to 39.99 like I've seen a lot on this sub.

Is any of this negotiable? If so, how did you negotiate it?

I also have a referral code I haven't given them yet. I plan to give that to them at the end of negotiating lol

Was wondering if i could still cancel after they have installed it, i know some people have said u have 3 days. If i cancel within these 3 days, what happens to the install fee? Thanks! Any info would be appreciated

I am about to start hardwiring my outdoor cameras and my smart hub to my router. I have been getting inconsistent usability from the cameras. I am planning on using a TL-SF1005P switch, and want to ensure I'm connecting things correctly. I've attached pictures with my plan.

My router goes in to port 5.

I'll be connect the single ethernet plug on the back of the hub to port 1 since on my switch, 1 and 2 get priority.

I will then connect the cameras to ports 3 and 4.

I've already read that I'll need to remove the cameras from their Wi-Fi connect and reconnect through ethernet, but I am just trying to confirm that this would work before I get into the attic to run wires. So would this plan work?

So, I have had Vivint for years now, and about a year into it, I found out my Glass Break and Motion Sensors were never set up, so I followed the instructions, and it will not pair. I called Customer Service, and they scheduled a Tech to come out. He did not, and I called and rescheduled again. They missed it, and I was all "to hell with this." Earlier this year, I knocked the glass door sensor off, and my dog gave it a little chew.

So last week, I got a call from Vivint, and I am sure it was a sales call, they started by asking how the system is working out for me. So I told him about the sensors and the missed appointments and told him I needed to order a new door sensor. The guy said I will schedule a Tech for Saturday. We will waive the service call fee and get your two motion and two glass breaks installed, and they will install the new sensor on my back door. Well, the techs came out, and they were nice guys and customer-oriented, but he ran into an issue with 3 of the four sensors, and the system kept saying they were encrypted. He asked if I had to have my panel replaced, nope, same one from when I signed up.

He can only offer me 20% off the sensors, but he reached out to the SOS team and was waiting to hear back. I told him, to hold off on the replacement of the 3 replacements, install a new sensor on the door, and I will reach out to Vivint. Well, Monday afternoon comes, and I get a call. The Gentleman on the phone says he is from Vivint and this was a non-emergency call. He explained he looked at the service call and all the notes and then told me he would be shipping the replacement sensors out and that I would only need to pay 4.95 for the shipping.

I am pleasantly surprised that after all this time they just took care of the replacement and then gave me a credit for 3 month of monitoring for the inconvenience. I could go someplace else but I will stick with them for a while longer.

I got my system about 6 months ago and it’s pretty great. However, the glass break alert seems pretty useless. It goes off occasionally when my dog barks or I drop something heavy on the floor which is a little annoying, but that’s not my main complaint. The system will say out loud “glass break”, but it doesn’t alert my phone and doesn’t attempt to trigger the system like if you open the door when it’s armed. What’s the point of even having it if I would never be alerted that someone smashed in my window?

What spotlight cameras are compatable with Vivint?

I need to rant.

I’ve had a vivint system installed on my home for about a year now. We have two exterior cameras, a smart thermostat, a doorbell camera, auto door lock w/ keypad, glass break alarm, interior motion sensor, and the smart panel.

In the year that I’ve had these components, I’ve had an amazing experience. Everything works flawlessly. We’ve had two occasions where a power outage caused some components to lose their wireless connection, but the customer support team had them back working through just a phone call.

I’m incredibly satisfied with my Vivint system and the customer support they provide. I’m totally fine paying for the service and have no issues with that.

What I do have issues with is the constant complaining and whining from people on this sub. It seems like every single day, I see posts about people complaining about how they’ve been conned and that the agreement completely blindsided them. I cannot fathom the stupidity and lack of observation skills it takes to sign a contract for one of these security systems and not know what you’re signing.

I asked in this sub about a year ago about people’s opinions on the company and get replies to that post to this day telling me how awful vivint is and how it’s ruining people’s lives, driving them to bankruptcy, etc. READ THE FINE PRINT!!

TLDR: Vivint security system works great; I’m satisfied. If you’re not satisfied, I can pretty well assume you failed to read your contract.

Just closed on a house that has vivint installed. How do I go about getting it put into my name from the previous owner? And roughly how much would it cost per month? I got the smartlock, doorbell, and a camera overlooking my garage.

I’m just wondering if there is a way I can link my Vivint to my fire stick so when some one rings the door bell I can see it in my tv with out having to get up to look at my panel to see who it is ( I have the door bell and outdoor camera pro gen 2 )

I am writing to express my frustration regarding the ongoing issues with my glass break sensor and the replacement process, as well as the entire customer-facing Vivint support system. This is just the most recent fiasco among many I’ve experienced since becoming a client back in 2021. It seems that every time there is a seemingly minor issue, it turns into a giant ongoing ordeal that seems impossible for them to resolve in an efficient, timely, and satisfactory manner.

Two months ago, I attempted to change the battery on a glass break sensor. Despite following the instructional video, the sensor cover tab broke off, preventing the cover from snapping back into place and causing the alarm to not fully arm correctly.

Initially, I was informed that a replacement sensor cover was shipped, but it never arrived. After contacting Vivint again one month ago, I was assured that a second replacement would be sent promptly.

Today, when I called customer service, I spent twenty minutes on the phone with them unable to email me the tracking number. Eventually, I demanded they provide it verbally. To my surprise, the tracking number showed it was delivered weeks ago to an address I have not lived at for two years.

Each time I contact Vivint, I take the time to verify my current address. It baffles me how shipments have been repeatedly sent to my old address.

This situation is unacceptable. The malfunction of the entire alarm system due to a broken plastic tab on a sensor cover is ridiculous, especially considering the high cost of the equipment and service. Moreover, customer service has proven ineffective, and their tracking emails lack actual tracking numbers, which would have alerted me to the incorrect shipping address earlier.

This ongoing issue has consumed a significant amount of my time and caused considerable frustration. Despite being a loyal customer for years, this experience, coupled with several similar incidents in the past, has severely damaged my trust in Vivint.