I have been with Vivint since 2017. I was done paying for my devices, and because of financial hardships, I cancelled my plan in 2022. I was not able to use the service anymore (call police when alarm went off), but my devices all were working as they should. Then, I call them 2 weeks ago (November 2024), because I was ready to do business with them again. I explained that I already have the devices and that I was looking for a quote. They put me on hold, and after about 5 minutes, he comes back to tell me they don't do business with Canada anymore. And that same night, my doorbell camera stopped working forever. Am I imagining the wrong thing here or are they known for doing this things remotely???

I had a tech come out to my house today to install more cameras.

He said he had to delete my current cameras & re add them in order for his tests to run correctly and then he can leave.

Now previous camera footage is gone. This is why I would have preferred Ubiquity camera security.

Previous camera setup for cameras is also deleted and had to be re configured.

Maybe it is best I just get rid of Vivant and stick to what I originally wanted: ubiquity home security cameras

Here are the shenanigans vivint forced upon me when they decided to begin charging me for service WITHOUT my consent. Remember folks, consent is sexy.

I got vivint for free with the installation of Freedom Solar Panels in 2021. I was told it would be free for a year or 2, they were uncertain at the time (now I have found out it is 35 months) but I would not have to worry about being charged as vivint would reach out when the time came for me to decide if I wanted to continue the service and choose a plan. (This was a HUGE lie) The guy told me I could rest assured as they do not have my credit card on file. (This much he was right about.) I moved out of the house and began renting it out in the beginning of 2024. We turned the vivint into an account that could accommodate tenants.

I start getting regular missed calls and then an email saying I owe $45 dollars to the account. I responded to the email saying, "I have never authorized the activation of a Vivint account. Please close the account and remove the fee from my account, thank you. I only received this as a free gift from the company that set up my solar panels and have no interest in paying for the service. " I am met with an auto generated email stating that this inbox is not actively monitored. Finally they leave a voicemail. I return their call; I am asked for the money I owe. When I tell the lady I won't pay it, she forwards me to someone else on the cancellation team. I was on hold so long, I had to go into work and dropped the call. I get a second email saying my account is now $90 overdue. I sent the same response. This time I followed the link in the auto generated email only to discover that I can't do anything, even pay it bc I am not the admin in the physical system, the tenants are. I forward this to the property manager. The tenants changed nothing and are unable to resolve this by calling vivint since my name is on the account.

When I finally have the time, I call them. I let them know I want to cancel the account as I have never authorized this service to be charged. Hence, them not having my credit card on file, nor shall they ever. The guy tells me yeah no problem, can I put you on hold?... He comes back to tell me we can either cancel the account or transfer it to the tenants. Next time he comes back he mentions that the account cannot be cancelled until it is paid off. This goes on and on.. Every question I ask, he puts me on hold.

Bottom line, they want me to pay before the account can be cancelled. I won’t do it, I’m not going to pay for something I never wanted. First he tells me they can take of $25. Then he bring it down to $50 off. That was their best deal.

And apparently I can’t transfer it to my tenants either bc they have to get their contact info directly from me and their policy does not allow them to get the information from the property manager if I give their information. I am not allowed to have direct contact to include the contact information of my tenants.

I ask if the thermostat will work if the system is off, and they don’t know that either.

This leaves me with one situation as I am not going to pay someone for something that I did not agree to nor did I want. So they are going to continue to charge me for something they inflicted on me and I am going to continue with my stance. As they do not have my credit card information, I hope this cannot affect my credit but unfortunately maybe in this day and age it can. If this ever does go to collections as they are going to continue to charge me every month for the rest of my life, I have every intention of making the biggest stink possible bc what they're doing isn't right. Maybe, just maybe, if I am loud enough, they will change their ways and stop trying to trick people into their service. Even worse for them, I will share my experience far and wide. I will never willingly be a customer of theirs again even though I might always be one since I can't cancel.

So take this as my warning to stay away.

So I installed a Vivint thermostat back during the summer. No issues whatsoever running the AC. First time I turned my heat on I noticed it would turn the fan on and not the furnace. Called Vivint and they sent a tech to look at it. I wired it wrong so he rewired it. Ok thought all was well except now my thermostat turns my furnace on and not the fan. In order to get heat moving I have to manually turn the fan on via the panel or the Vivint app. Has anyone else had this issue? Is it still wired wrong? I call Vivint and they insist the thermostat itself is malfunctioning so they send me a new one. Thermostat #3 showed up but I haven’t installed it yet, I don’t think the thermostat is the problem I think it’s the wiring. Can anyone help?

My ex-wife and I bought Vivint in early 2021. We never had any issues with it though we both felt like we didn't need it, but peace of mind is worth a lot(which is how they get you). Fast forward to early 2022 and we divorce, I keep the system and I pay off all equipment at that time. At this time, my ex and I called and moved it into my name. In summer 2024, I sell my house and move in with my GF and I also move my system to her house. I have no issues until September when CO sensors start having issues with low batteries. I would replace them and it would work for 2 days and then the issue would happen again. I got Vivint support involved and they would update the panel and sensor, this worked for about a week but low battery came back, this happened iver 10 times in a month. They sent me a new sensor but this one disconnects from wifi daily, which makes the panel beep constantly. I asked them to send a new panel and they refuse and say they are sending a new sensor. I've tried to chat support about 25 times in the last 2 months but nothing works. So I'm done and want to cancel. I call Vivint to cancel and get told they can't cancel cause the account is in my exwives name. Are you fucking kidding me. I have 0 balance on equipment and they won't cancel cause they didn't do their job 18 months earlier. I am beyond frustrated as I've been paying for the last few months but not using it due to non stop beeping.

Fuck Vivint. Do not buy into their service or equipment.

Can my account/policy be canceled? I have order to report to Germany for a Permanent position in Germany. Can my orders be used to cancel our service without termination or cancellation fees? I work for the department of Army as a doctor.

Hi everyone! Having issues linking Vivint to my Google Home. Anyone else having problems? I just signed up for Vivint - used to have it at my last home and I used to be able to tell Google to arm/disarm the house. Now it doesn’t work?

Has anyone found an actual solution to the doorbell camera constantly going offline? I’m so tired of the reboot the panel, uninstall, etc. over and over only for them to tell me it must be my internet (spoiler alert, it isn’t). As an aside, the doorbell camera sound isn’t working either, so bonus points if you have any ideas for that (beyond all the above troubleshooting attempts). Man this system was a waste of money.

Hi there. I'm considering Vivint. I LOVE their panel and the technology but am terrified of some of the horror stories I've heard. Price increases, getting out of contracts etc. What would you do?

I called, got a nice rep, and got a (seemly) good deal. I'm going to buy the equipment outright and just pay for monitoring annually. What would you do? Pull the trigger or just get a SimpliSafe setup?

Monitoring jumps to $46.47 a month after three months (which is very similar to what I'm paying for SimpliSafe)

https://preview.redd.it/pkvrspw7kr4e1.png?width=706&format=png&auto=webp&s=43e8f8a81deada5d682a1afb045d9709a31468c4

Guide to Exiting a Vivint Contract with Minimal Fallout

I work at Vivint, but let me be clear: this company is notorious for exploiting both its customers and employees. I’m stuck here because I need a job, not because I believe in what they do. If you’re fed up and ready to break free from Vivint’s predatory contracts, here’s a step-by-step guide to help you fight back with minimal hassle and fallout.

Please Upvote So Others can see this Post too! I will be Deleting my account shortly after this post.

1. Set Your Expectations

Understand that Vivint will do everything possible to retain you. Be prepared for pushback, multiple offers, and a time-consuming process. Additionally depending on if you are tied to your contract or are going to be put through a buyout process expect large sums to be paid the day you are calling in order to go through cancellation. An agent cannot cancel your account if you owe the company money. If you feel as though you have a legal right to a sum of money or have been scammed and you have documentation of it DO NOT CONTACT THE CUSTOMER LOYALTY. They will not be able to help you until you have proper legal representation on the phone. 

2. Ensure the Contract Signer or Co-Signer is Present

The cancellation request must come from the person who signed or co-signed the contract. If this isn’t you, make sure they’re on the call.

3. Get Connected to an American Call Center

This isn’t about nationality—it’s about call protocol. Indian call centers typically follow rigid scripts, while American reps have more flexibility.

4. Ask for the Customer Loyalty Department

This is also referred to as the Cancellation Department, CX Care, or Retention. This department handles cancellation requests directly. They cannot just cancel your account but they are the only ones who can put your account into cancellation (meaning your account is processing cancellation)

5. Customer Loyalty Agents Are Your Allies

These agents can help if you remain calm and respectful. Belligerence will only make the call more difficult for them and yourself.

6. Understand the Agents’ Limitations

Agents can cancel your account but must gain their supervisor approval. You have two options for handling this:

• Option 1: Patience and Listening
  • Allow the agent to make the three required retention offers. Each one will improve. If you remain polite and persistent about cancellation, they are more likely to escalate your cancellation.
• Option 2: Request a Supervisor Immediately
  • Politely ask to be transferred to a supervisor by saying, “I’ve been transferred multiple times and would like to speak with a supervisor.” The agent is required to own the call as much as possible but if you continue asking for a supervisor they will have to transfer it to one.

7. Confirm Cancellation and Obtain Documentation

Once they confirm your cancellation is being processed:

• Request an email confirmation of the cancellation.
• Follow any specific instructions they provide.
• Save all documentation, including emails and call details.

8. Follow Up the Next Day

Call Vivint again the next day to verify the cancellation. The agent will likely try to retain you again, but once you confirm the cancellation, you can end the call immediately. 

9. Final Check After 30 Days

After 30 days, call Vivint one last time to ensure the cancellation is fully processed. Keep documentation from this call as well.

By following these steps, you can navigate Vivint’s cancellation process with more confidence and reduce the risk of any lingering issues. I’m so sorry that the company I work for regularly scams individuals and would recommend knowing that once your account is cancelled its only uphill from here. 

I have a Vivint vs-hdw400-110 outdoor camera and the last week I cannot get the camera to connect to my hub. I have restarted the hub and updated the hub and it still is showing not connected. Any help appreciated

Tried calling multiple numbers multiple times. I do not owe anything on equipment and do not believe I have an active contract. What are the consequences if I just change my credit card so they cannot keep billing me? Thinking like turn me into collections etc…I am not able to get into my account through my laptop but can through the app and do not see anything with a contract.

Please forgive me for my limited networking knowledge. We have had Vivint for about 6 months now and ever since then I have noticed our WIFI will go in and out. Our 5GHz and 2.4GHz band get painfully slow to where it's unusable. We had an old router at first so I got a new one. We continued to have issues so I went overboard and bought the best router I could find. We still have issues so assumed it might just be the Auto channel select isn't choosing a good channel. I played around with a bunch of different channels with no luck. Finally I had a thought that maybe the Vivint Hub was causing some interferences, so I rebooted it and ran some speed tests while it was rebooting. As soon as it started to reboot, the speeds return to normal. Has anyone else run into this? Is there any way to correct it?

so, i hate vivint. i already removed my system and replaced it with a much better setup. now that its up and running, i called to cancel my vivint. they say i owe them 1/2 of what i would have paid over the rest of the contract, which is almost $1k.

i remember that being explained to me when i signed the contract, but im quite sure they had said i'd have to pay what i would owe TO GET TO THE HALFWAY POINT of the contract, which i am almost at. i feel like i've been lied to, and i'm definitely being taken advantage of, since they expect me to pay them a thousand dolllars to get out of the contract for their very sub par service.

does anyone have any tips about getting out of this without paying them so much money?

Best friend's ex blasts heat/air conditioning to raise utility costs paid for by my best friend. They still live together until their home is sold. Is there anything they can do to either bypass the app or trick the thermostat into reading the room at a temp closer to the set temp? The utility bill has more than doubled since the ex started doing this.

Hey guys, long time Vivint customer, I think I have been with the company since 2005 or so. Finally giving up as they stopped honoring warranties on the installed items. They want a new panel, 1200 bucks to upgrade and labor to install the new cameras. We have been upgraded a couple times thru the years and it was reasonable but spending like 2k to get our system working again is just unreasonable with how much we have invested. What will work with google or simple safe? Alexa systems? We have cameras, thermostats, all the alarm stuff, the relay switches . Panel needs replacing and it’s the 3rd one in the past few years, battery goes dead instantly and a ton of features are not dependable anymore. I’m looking at a refurb of the system, adding range for my shop and a driveway alert as well.

Advice?

Is anyone else noticing everything is starting to fail with Vivint. Worked fine for two years but now I can't adjust the Deter Schedule on my cameras, I can't adjust the Detection Zone, my garage will say open when its closed, the doorbell camera only works half the time.

What is going on with product? Very close to cancelling.

Does anyone know how to fix the following issue.

I’m traveling and have set me home to away. However, each morning the home is disarmed by a custom rule at 6:30am. I previously had a custom rule to disarm my home set up, but since custom rules have been updated to smart actions, I have no way of turning this off now rule. So my home is now just disarming itself every morning.

Separately, my cameras haven’t recorded anything for the past few days.

I upgraded to some pro cameras and new panel and now the smart drive no longer let's me rewind in the app to see prior recordings. I can only see events now. before I used to be able to rewind to see anything. didn't catch this when the cameras were installed. is there anything I can do on my end to fix this or do I need to contact vivint?

I have the Vivint Smoke/CO2 detector. Is there anyway to turn of the flashing green light? System was just installed and it’s making my wife go insane. Thanks!

I bought a “used for a week” indoor camera pro on eBay. It appears to be in good shape but I can’t get the top button to do anything so I can’t reset or connect it to my system.

It powers on, says ready to connect with a breathing green light but when I hold the top button down like the panel says it doesn’t do anything. Can’t get it to factory reset or say release for wps. The button itself feels like it’s not doing anything, no click or feedback to the button itself. Tried using a toothpick to press it down and to try to move it around with no luck. I’m guessing that’s not how it should feel.

Has anybody had this issue with the indoor camera pro?

I’ve asked for a refund from the seller but would like to see if I can get it to work if I can while I wait on their response.

BLUF: The Vivint app has started requiring login each time I reopen it. I want it to remain logged in.

Details: This is new behavior. I have used the Android app for around nine months. I commonly close my apps when I am done with them. Historically I could always reopen the app and I would already be signed in. Recently, that changed. Anytime I fully close the app I see the sign-in screen.

I am the only admin of my Vivint account and the only person with access to my phone, and I do not recall deliverately making any changes to my settings.

I have searched the settings available in my Android's app permissions for Vivint and I have also sesrched the settings available within the Vivint app, but I have not found relevant settings. I will log into my Vivint account online using a web browser tonight to search for some account setting there, but I don't recall changing anything.

I am using password to log in, and prefer to eschew fingerprint for an app related to physical security because a physical attacker could force my finger against the sensor. If I choose to log out I want to not be logged in again so easily. I know my password but do not want to re-login to my app every time I open the app, especially because I might be opening it during an emergency.

last night there was an altercation outside my front yard. when i’m watching playback i can see the wholeeee day second by second but for some reason right before the altercation, the playback says video unavailable skip to next. skipping to next just shows us walking back inside my house. how can i access this footage?? why does it pick and choose what to show? it might be needed for legal purposes so is there anything i can do to access it? like i said, everything worked fine before and after altercation, it’s just that in between part. TIA

Hey everyone. I’ve had a Vivint system for the last almost two years now. I recently moved and have a tech coming out in a week to install at my new address.

However, it’s occurred to me I don’t actively have the wiring for a doorbell…let alone a doorbell camera…I called the move team and they where no help in clarifying if I need to have the wires ran or if the tech would be able to do it.

Does anyone have any experience with this?

TIA!