/r/taobao

Photograph via snooOG

A helpful community resource of expert Taobao'ers and newbies, including:

  • Direct Shipping
  • Consolidation Warehouse
  • Account Set Up
  • Refunds

For questions and discussion about using the popular Mainland China based e-commerce site Taobao.


Resources:

AMA on using Taobao

General Guide on how to buy

Guide for users in Taobao Direct Countries

Guide for users of the Consolidation Warehouse


Related subreddits:

For anything related to the search for counterfeit clothing, please visit:

/r/fashionreps


Please do not spam your store or anything else including agent services. If you're not sure if your post will be allowed, message the moderators first.

/r/taobao

22,727 Subscribers

1

How do i fix this?

When i press “see solutions” it just takes me back to the page where i have to pay for shipping and when i try paying this shows up.

0 Comments
2024/11/02
16:49 UTC

1

How do i tell if taobao shops are legit?

Im trying to buy hironos on taobao and im not sure if the shop is real😭😭

0 Comments
2024/11/02
09:25 UTC

1

Im trying to order from europe (czech republic) and it requires my phone number, but the czech dialing code isnt available, what do i do now?

Recently ive been trying to order off of taobao for some nice clothing and stuff but when i tried to order it wanted me to put my number, and my number has the czech dialing code which doesnt work for some reason because its not an available option

0 Comments
2024/11/02
11:32 UTC

1

what do i do if taobao doesn’t ship to my country?

i found out recently that they don’t ship to my country, is there something i can do? or i can use some kind of proxy to ship it to my address?

5 Comments
2024/11/02
13:17 UTC

0

Does this mean it's coming today?

21 Comments
2024/11/02
09:42 UTC

1

Are these products actual wool and leather?

Hi, I want to know if the following products are actually wool and cowhide leather. I’m new to taobao and dont know chinese so I do not really know how to verify much other than going by reviews. Reviews for both seem to be good and they have a lot of sales.

【淘宝】限时每300减50 http://e.tb.cn/h.gzpt9XviSv6Ltgm?tk=MSRt3LGpHVN HU9046 「高级感双面羊绒大衣女慵懒风冬新款韩系宽松高端美拉德羊毛呢外套」 点击链接直接打开 或者 淘宝搜索直接打开

【淘宝】限时每300减50 http://e.tb.cn/h.gBuJlVOgx5OT68l?tk=3eUF3LGKK1z HU7632 「酒红色包包新娘结婚包女2024新款高级质感法棍腋下包手提包单肩包」 点击链接直接打开 或者 淘宝搜索直接打开

Thank you!

0 Comments
2024/11/02
08:32 UTC

1

Payment verification

I’m trying to order some clothes and it’s asked me to submit a picture of my id and debit card. What do I submit for the “bank card bill”? There’s statements for my account but they’re multiple pages long for every single month

2 Comments
2024/11/02
05:09 UTC

1

help

does anyone knows how to get cheap delivery shipping?😭 these fees are outrageous

0 Comments
2024/11/02
04:41 UTC

1

HELP WITH TAOBOA PLS😭

So I’m trying to set an account up but it kept saying error(;_;).

0 Comments
2024/11/02
04:24 UTC

1

got restricted after buying forn the first time and sturggling with verification

So since I've learned Taobao was made more easily accessible to Australia. I had decided to buy some things I'd been wanting for a long time, everything so far was going pretty normally, with no issues. But just a couple of days after I first ordered, I opened my app to be greeted with an account restriction notice

Taobao's Notice that pops up when I try to log in

Of course, I panicked a little but I tried to listen to the instructions to verify -Passport Authentication for Foreigners- it then popped up with a screen that told me I needed to first verify my Alipay account, so I downloaded Alipay and created an account. On Alipay, it was a bit confusing how to real name verify it because there was no clear section even in the -Account and Security- settings section.

Eventually, after I read some other Reddit posts and searched the internet a little more I managed to add my passport and verify my identity information on Alipay. I thought all there was left to do was go back to Taobao and be able to finish removing the restriction on my account, but nope, it still said I needed to verify my Alipay account.

With that I figured I had to link my Taobao to my Alipay, I went on Alipay and searched for Taobao and it popped up with a screen to link my Taobao to Alipay, clicking on my account and clicked the -Bind- account button, it simply popped up with the message that told me -This Taobao account has transactions in progress- and that's where I'm stumped.

Alipay's Taobao Binding Page (I tried binding the first listed account, account under the top one is an old account I made purely for browsing a year ago)

Before I made the Alipay account, I did order my items using Apple Pay so possibly that had something to do with it. I'm not quite sure since I am a completely new user of Taobao, the last update I remember from constantly checking my item status' was that they arrived at the warehouse right before the international shipping, so what happens at this point? I've seen other users talk about more fees even after paying the first fees at checkout so I want to know if that'll be the case for me too (I decided to choose pick-up if that's important which I doubt but will still mention that).

Currently, Taobao's page keeps popping up with the -verify Alipay- page, Alipay won't bind my Taobao account, and I have no idea how to access or get my $200+ order at this stage. Some questions I have are:

- How long would the warehouse hold my orders?
- Will I be able to get a refund if I am not able to receive my orders?
- Has anyone else dealt with this situation before and how was it resolved(or not)?

The latest update as of today is that I went to the customer service help link on my Taobao ban notice and sent a message briefly detailing my problems.

In the meanwhile, as I wait for a call in the following days, does anyone have any possible solutions for me or things I could try out?

Update 1: Was able to access my orders' tacking info; just not from Taobao

I had gotten text messages from Cainiao that simply informed me that my packages had been shipped, and I decided to try downloading Cainiao and see if I can use the same login details to access my tracking there and yep it worked

https://preview.redd.it/f5wg6dtsfeyd1.png?width=1284&format=png&auto=webp&s=d82c583cc054e7cd41067dfe5336ff977615670f

I end up on this page here and finally, I'm a little relieved, though I still have a lingering question, it says that my packages are being prepared for export customs and it will be sent after it is completed.

https://preview.redd.it/eh5gri3dgeyd1.png?width=1284&format=png&auto=webp&s=5c9dd527c3d82e8b1486825a334e8d4b3eef0f78

So my new question is? Does it mean I don't have to pay a consolidation (or maybe I already have and I just didn't know it) or does it mean something else? Again, I am relatively unfamiliar with how most of these work or what they mean.

0 Comments
2024/11/02
01:33 UTC

1

First time buyer

So I recently purchased a parcel through superbuy, but when it arrived in the warehouse it showed several shipping methods which were like 20$+ for my 6 dollar item, making taobaos direct shipping way cheaper (I regret choosing superbuy, I’m 5 days past refunding/return and don’t think I can get my money back)

Now I’m placing an order on taobao of 4 makeup items, all small things but way cheaper than over here. Price came out to about 23$ on consolidated shipping which I believe is the base price before they add on shipping fees. Would it be cheaper to do consolidated, or pay the 10$ shipping for direct? Someone with more experience please help me out 🙏🙏

0 Comments
2024/11/02
00:07 UTC

1

Which one should I choose?

Also, why is one significantly cheaper than the others?

0 Comments
2024/11/02
01:39 UTC

2

Help getting back into my account! (My Christmas list is on it and I’m freaking out)

I

9 Comments
2024/11/02
02:20 UTC

1

How do you change the app language to english?

3 Comments
2024/11/02
01:20 UTC

1

Anyone know how to submit item for packaging on Taobao?

I have no idea where to buy the packaging and cannot find the option to submit it for the item.

Please help if you know 🙏🙏

0 Comments
2024/11/01
22:24 UTC

1

trying to understand consolidated (sea) shipping weight and prices

https://preview.redd.it/e2gjh329sayd1.png?width=1277&format=png&auto=webp&s=da0c1df3e5299e0fed0a920f3264662ec762a2be

So as you can see, my item was weighed at 1.33kg, but then shipping weight is 4.974kg, could someone explain this massive difference to me? Thanks.

4 Comments
2024/11/01
14:11 UTC

1

New Taobao user

Hi I’m a new Taobao English user who gets excited seeing all the products in Taobao for my new home . I’m ready to make my first purchase . Probably would start with a small item . Can anyone share what should I be looking ahead if I do a purchase ? Delivery time , possible roadblocks and payment issues for a newbie. I will be shipping to Singapore .

Also would appreciate if there are any recommendations for tried and tested products to buy for a new home owner . Thank you so much :)

0 Comments
2024/11/01
12:50 UTC

2

any agent/proxy that still accepts paypal?

I have read that since Paypal china have changed their conditions on brand or replics I think? not too sure but it's not avaiable for payment on superbuy anymore which is killing me fr

0 Comments
2024/11/01
12:31 UTC

1

Need help

1 Comment
2024/11/01
11:14 UTC

1

HELP! ABNORMAL DELIVERY ADDRESS

OKAY SO IM REALLY PANICKED RIGHT NOW AS MY PACKAGE IS IN SINGAPORE, BUT MY ADDRESS WAS NOT FULLY FILLED (I DIDNT FILL THE UNIT BY ACCIDENT.) I TRIED CALLING CAINIAO LOGISTICS FOR SINGAPORE AND THEY TOLD ME THAT THEY'LL TRY TO CONTACT ME BACK AFTER 48 HOURS IF SUCCESSFUL OR NOT. BUT NOW WHAT IM WONDERING IS WHERE THE FUCK IS MY PACKAGE?? sorry im a first time buyer please understand my shock.. BUT IS IT AT SINGPOST OR WHAT???

I DONT KNOW WHAT TO DO!! PLEASE HELP ME!!! 😭 😭

0 Comments
2024/11/01
06:03 UTC

1

Legit seller mmy

Hi, anyone know a legit seller for Maison Mihara Yushiro? I am trying to find one

0 Comments
2024/11/01
01:48 UTC

1

Nike shoes from TMall shop

I bought some Nike Dunks from a TMall shop for a price that was good but not out of this world. 483 RMB compared with the 639RMB on the official Nike store.

When they arrived something felt wrong about them. I know TMall products are all supposedly legit but I can’t help but feel like these shoes are fake. The smell of them really reminded me of fake shoes I’d encountered in the past.

They’re still eligible for return but I am not sure what to do. Do I try and complain? Anybody else had this issue?

1 Comment
2024/11/01
13:42 UTC

4

Does taobao ship directly to Canada? I spent like 100 dollars on it and already paid, but now it’s been at the warehouse not moving for like a week. If it won’t come, how do I refund it?

23 Comments
2024/11/01
13:14 UTC

2

How much total would i have to pay for 8kg including everything with this option (i dont really understand sorry)

including conso

7 Comments
2024/10/31
22:10 UTC

1

ORDER HELP *first timer*

https://preview.redd.it/knlmppzamzxd1.png?width=1168&format=png&auto=webp&s=93ff9f59a53403e3ad5741f38ddd432d0af2e9c5

Id like to know if anyone can help guide me on which shipping service is the best for me. Im in new york city and i want to ship out some stuff. I wanna know how many items I can ship at once? whats the fastest? what option is best for multiple items etc. Someone please help me

0 Comments
2024/10/31
00:53 UTC

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