Today reminded me why I stick with this job. I’m a Senior Banker, and I was having a rough day until the sweetest client came in. We laughed and had such a great tim, it completely turned my day around.

It’s moments like this that make the stress worth it. But then there are those clients, the ones who make you want to quit on the spot. I guess that’s the reality of customer service: you get the best and the worst of people.

Do you have any stories about clients who’ve made your day, or ruined it?

I have been working at a small credit union for almost 1 year now as a member representative or teller and my thoughts so far is that I dont see growth or advancement opportunities here. I make only 16$ an hour and do the same duties as a banker, these include wire transfers, fraud claims, transactions, new account audits, measures of success, atm maintenance, eom etc… This job is not necessarily hard, its just so boring and repetitive, its a dead end job. I am in college and working part time, I think I wanna do the finance route and work as an analyst maybe… Since im already in the financial industry, should I apply to a bigger bank like Chase or Wells Fargo? Anyone that works there id like to hear what is like

All five tellers called out today. Every single one. We can’t open today because other branches had people call out too. Looks like I get a day off but I know not everyone is sick today.

I’ve been at my job (bank teller) for almost one year. 6 months ago,3 people quit at once. So we were short handed. We have the main branch and the extension branch. I was working with one coworker and he seemed nice,quiet most of the time but nothing seemed off.

Anyways,that coworker and another coworker got sent to work the extended branch because both people quit at the same time. The coworker I was originally working with (Meaning,next to his station),reached out and told me he was going to turn in his two weeks notice the next morning. Being so short handed was already so hard. The next day,the coworker that was with him,called in sick so they asked me to go over there. I did. He told me he wasn’t going to quit because he liked working with me. So I was like ok,I’ll just ask to stay here.

6 months later,I am burnt out from him. He is never at his station. He’s always doing work for his university,and leaving me to take care of all customers. A couple weeks ago,he had an argument with the head teller,accusing her of lying and misleading him. I had to listen to a 26 year old man huff and puff and lean himself against the door out of anger as if he was trying to “hold himself back”.

Not long after that,I was going to send the head teller an email back in response to an email she sent back. He told me “Let me read it before you send that.” That afternoon,I called the head teller and told her. The following Monday,I asked to see the HT and branch manager. I was so drained and burned out. The head teller suggested moving me back to the main branch for a bit just to see what happens. Like,if he treats the other tellers that way or whatever. My branch manager told me that all he wants is for me to enjoy coming to work and to be comfortable.

I’ve been at the main branch for 3 days and I feel so much better. I don’t want to go back to the extended branch. I have at least 3 more weeks left of the “break”. I feel bad because I know someone else will have to move. I know one guy that most likely won’t mind. But I still feel bad for wanting to move back. I’ve been getting sick a lot since moving the first time and I’m almost positive it’s from the stress and wearing down of being there. I hate it. Should I just tell my branch manager and head teller that I’m too uncomfortable to work at the other branch?

just curious! so many people seem to think we are and i hope word doesn't get out that we're open!

edit: think we are closed

I just started as a teller 2 weeks ago. I did training for a week and today was my 5th day in the branch. The first 4 I shadowed somebody else and did transactions on their drawer, today was my first solo day where I got my own drawer and was on my own.

Today went decently for the most part however at the end of the day I was $250 short. My branch manager double checked all my cash and my transactions and said it all checked out and we couldn’t figure out where the shortage was coming from.

My bank has a $300 limit per calendar year you can be short, if you exceed that limit you’re written up. Getting $250/300 in my first day I can’t help but feel like an idiot for being unable to do a minimum wage job correctly. I’m already incredibly slow at counting and both hand counting and using machine for transactions. My manager is going to go through my transactions again tomorrow but I just feel so stupid screwing up already.

I’m writing this because I’ve seen a lot of posts lately from people who are new to banking, feeling stressed, overwhelmed, and even like failures. I just wanted to share some encouragement as someone who’s also new to the field.

It’s been a couple of months since I started, and I’ve had moments where I felt like quitting. Banking can feel intimidating at first, with so much to learn and so many expectations to meet. But here’s something I’ve realized: you’re not supposed to have it all figured out right away.

Give yourself some grace. You’re learning, and it’s okay to make mistakes along the way. The fact that you got hired means someone saw potential in you. Trust that judgment and trust yourself.

You’re not alone in this journey. It gets better as you grow more confident and experienced. Keep showing up, keep learning, and take things one step at a time.

You’ve got this.

Yesterday I just got a shortage of $200 in my cash box as well. I started thinking through my transactions throughout the rest of the night stressing where it went. I couldn’t sleep the whole night worried sick. I just remembered it was currency exchange that I over gave the person. He is a regular and owns a restaurant. But I feel like they are getting tired of me because I keep making mistakes over time. This is my first time being short, and this is my 2nd month in this job. Before this job I worked at a retail store merchandising. I would handle small transactions than big. So I’m not really used this type of environment.

I feel like they keep correcting my mistake but I never follow through because I will forget. They even used my word against me because in my interview I told them I would consider myself a fast learner and my manage just said that they don’t see it. That really stung because I thought I was doing so well but after I made one mistake with not matching the correct person with the ID. Then now I am short $200. We are also expecting auditors and I feel like I fucked up and made a mistake or will fuck up and make as mistake for them to count against us.

I hate to disappoint people especially my team and let them down. This job has been making me more stressed than usual but I still like it and the people I work with. I don’t want to lose this job and all I want to do is stop making mistakes. It’s so hard and frustrating.

Maybe I’m not cut out for banking. Had a day where I felt like I couldn’t do anything right. I’ve been a teller for five months and it’s still so scary and stressful. The constant “did I do that right/am I following the rules/could I be breaking the law?” questions never leave my mind. I’m worried about making a mistake that would affect my clients, myself, my coworkers. I’m a naturally anxious person already, but I’ve had jobs that needed strict adherence to state laws and regulations before and I never felt this way.

Please tell me if it gets better, or if maybe being a teller isn’t for me.

We tellers or relationship bankers know how this job is. I'm nearly 3 months in Im just not catching on and frankly want nothing to do with the finance field anymore. Its depressing in its entirely, your not only cashing checks and depositing your a sales person, a IT person, I'm doing the job of the banks customer service department. People come into the banks to check their balances im like dude use mobile banking ffs it'll tell you in a quick 5 seconds.

Im not good at this job and im stressed everyday from it how bad I am. I feel like i'm working with 1970s tech teller systems

I am interested in switching from personal loans to becoming a universal banker. I am a bit scared because I am not 100% sure how much I can typically make in that position. Also what would be the next steps after a universal banker. Is it possible to reach 100k+ pay. I know it can depend on where you live but I am interested in hearing y’all’s stories.

I placed 10 out of 300 employees at my current company on my 2nd month at this company so I know I can do really well in a bank.

What happens when a small community bank suddenly does not have the staff to operate a branch?

I’m in charge of scheduling, not HR though, and we currently have 8 employees spread over 2 offices. Last week we had the perfect storm where one person announced retirement after next month, another suddenly quit and another is scheduled to start her maternity leave at the end of next month. {2 of those 3 are manager-level positions.}

So if we cannot get anyone to hire {our pay scale is NOT competitive and it’s not in the budget} then what happens when there are 5 people spread over 2 branches? {3 FT snd 2 PT, one of which has limited availability}Hours of operation at each office equal well over 40, and we have a dual control policy. This clearly leaves no room for anyone to take their PTO.

Most of the higher-ups don’t really know how to operate a drawer, open accounts, etc. It’s like pulling teeth trying to get folks to cover evenings and Saturdays. I know the OOC requires 90 days’ notice to officially close a branch…but could a branch be temporarily closed for the reasons above? Or just restricted to outdoor ATM usage? Has anyone else been in this situation?

I made a HUGE mistake - it’s been a week since and i’ve spoken with my boss and HR, and so far have only had a verbal warning. Basically, I missed red flags and helped send wires for like $125k. I did my verification - DOB, SSN, account number, and the person had information on the account and the person he was impersonating. Even passed verification through Docusign 3 times. He called from a diff phone number which I questioned a bit but disregarded since he verified so much other info.

I feel horrible because I didn’t question further about the amount, or the reason for sending etc. I have no idea what to do - I felt sure I was talking to the guy.

Has anyone had a similar situation? How do you move on? Am I right to expect termination even though it hasn’t been mentioned yet?

EDIT: Thank you all for the replies on this post!! I really appreciate everyone taking the time to read this and comment.

Hey everyone, was hoping to get some advice… I started as a teller about 3 years ago and about a year and a half ago took on a role as a Financial Advisor. My goal is to make it to branch management. My question to you all is, since there is SOO much to learn and a lot of it seems to come with time and experience, how can I expedite my overall knowledge of the bank so I can be a competent BM sooner then later? I’m finding there’s lots of little things that I’m still learning, that are not necessarily bluntly written in our policies and procedures. It’s difficult to learn something when first of all there isn’t content to proactively learn it (to a certain degree), but also when you don’t know what answers you’re looking for (due to that particular situation not coming up in a live situation yet). Any other advice on how to grow to be the best BM possibly I’d love to hear! This felt hard to explain so I hope I was clear with my explanation

This message is for Chase lol but unfortunately not have enough details will be provided here to really do anything so it’s just pretty much a story time lol

I work in deposit operations for a different bank and I keep getting fraudulent check claims from your bank unfortunately for you you’re sending them to the wrong bank lol you have been sending the same claims every single day for about three months now we contacted your deposit operations department to let you guys know you’re sending your claims for fraud to the wrong bank, but nobody answers us Respectfully now when we receive your claims, I either delete the email or I put the fax in the shredder I really hope your customers are being made whole 💀💀💀💀💀💀💀💀💀

I recently started working in banking and encountered a client situation that has been challenging, to say the least. There’s one customer who is incredibly difficult to deal with and has a long history of complaints—three pages worth from previous employees from the bank. No one else wants to assist her, so I’ve ended up being the one who handles her needs.

This client often displays erratic behavior, is frequently stressed, and has even threatened me once. I filed a complaint noting that she may be experiencing possible dementia, but it seems the situation is just being tolerated. She drives 1.5 hours to our branch, which makes me wonder if she’s been blacklisted by other banks.

The account she holds has only $200, so it’s not a significant loss from a business perspective. However, her behavior is creating stress for our team—some employees literally hide to avoid interacting with her

Hello guys, I have a teller interview coming up and I am kinda unsure what to wear.

Do I wear plain white shirt with a tie and dress pants or wear a black suit. I was leaning on wearing a suit but I feel like that could seem overkill. Would appreciate some advice!

She left little bits of nail dust on the counter afterwards. I thought I'd seen it all. Just gross and tacky.

Hi everyone 👋🏻

Earlier this year I left my job at a CU after over 5 years, ending as an assistant manager of a call center where my pay was $3-5 less than the average for my area. It was toxic the higher I climbed and had to fight for two promotions that were deliberately held from me. I couldn’t fight it because of how slick they were but I digress.

I then went to insurance for a while and unrealistic expectations were put on me and while I was starting to close major sales I was let go due to budget reasons.

After two months of unemployment my dream came true! I now work at a bank and not only is my starting pay on average for the area, it’s actually more in my role and I will be working 4 days a week full time! It is considered back office but I will be still interacting with customers online but that is okay - don’t have to deal with money still and less obnoxious customers lol.

Glad to be back in banking again!

Either I’ll get fired or up and leave. But no matter what I do it’s wrong. No matter how word something to a customer it’s wrong. No matter how I follow procedure it’s wrong. The entire week has been nothing but copying my boss on errors that I don’t feel I did wrong by, since I went line for line in our procedures. Or I upset a customer by doing what I was told to do. Irregardless it’s wrong and it always will be wrong.

Those who have left banking, what industry did you go to? I don’t feel like I’m good at anything.

I found out one of our smaller branches has a customer with 17 safe deposit boxes. BSA is just now finding out (they’ve been open for decades) and is asking to see all the logs and investigating it…

What would someone need 17 sdb for?! I’m so curious but doubt I’ll ever find out lol

I had a sis possession charge 7-9 years ago, was not convicted, doesn’t not show as a conviction because I was not convicted, just charged but not convicted, I completed probation in half the time due to good behavior, not even a speeding ticket on my record since then. It doesn’t show as a conviction or anything, would they not hire me because of that eventhough that doesn’t fall under section 19 and I wasn’t convicted for it? It has never popped up on a background before but I want to disclose it just in case so I don’t seem to be hiding anything. But now I am worried that it will come back and they will say no and not hire me even if it’s not to do with section 19 and the lady at hr seemed like they won’t even hire anyone with a small weed charge but technically I wasn’t convicted of it? So can anyone at regions please ask your branch manager or someone if that would disqualify me or any bank or anyone that knows any instances where that hasn’t stopped people from working at a bank? I’ve worked so hard to get where I am and learned my lesson and don’t want to be stuck and not be able to follow my career goals because of that eventhough it’s not section 19… I’m so worried I can’t sleep. Ugh.

I’m a new teller, just curious if it’s like restaurants where when the weather is bad then business is typically slow too

I know you all have extensive experience in this subreddit, so I wanted to ask for your advice.

I'm in the process of opening a car wash business and want to ensure smooth operations from day one. Currently, I own an old money counter from a garage sale, but it requires me to manually separate bills into different denominations before each count, which is quite annoying and time-consuming.

I'm looking for a mixed denomination money counter that has reliable counterfeit detection to streamline the cash handling process. Ideally, something that can handle various bill types without the need for sorting, saving me time and reducing errors.

Does anyone have recommendations for reliable money counters that fit these criteria? Additionally, is there a way to purchase surplus money counter machines from local banks, credit unions, or government sources? I'm open to both new and gently used options.

Any pointers or personal experiences would be greatly appreciated!

Looking forward to hearing your suggestions!

Hey everyone, first time posting on Reddit. Looking for tips and advice being a teller at Scotiabank.

I’ve been working at the branch for a bit over 3 weeks now. I didn’t have any banking experience prior to my new role but I was in the automotive industry for over 6 years so I know I can handle most kinds of customers and adapt to new operating systems. I was kinda thrown into helping on cash on my second day with someone just walking me through all the customers I helped that day. While I do prefer learning hands on, I feel like I’m missing the theoretical aspect of the job, like understanding “why” I’m doing that transaction and knowing certain policies or information I should know. From what I hear, most tellers start by shadowing someone for 2 weeks before they start helping customers with someone watching over them. At this point they just let me go on my own and help customers and I will either ask my colleagues or my manager to help me with transactions I don’t know how to process or questions I don’t know how to answer.

So Reddit, what I’m really asking is there any resources that can help me learn more effectively, so I don’t have to constantly ask my colleagues or manager for help?

https://preview.redd.it/vvowpltiuz1e1.jpg?width=888&format=pjpg&auto=webp&s=3f4d96fd3730671b0048d08d6c24de7d694ff3cf

Hi. I am a new employee at a bank and still currently in probationary peroid. I understand that this means I do not have any sick time or PTO days, but I have a couple doctors appointments over the next two months the company is not willing to honor due to "staffing issues".

My main problem is that I have already accommodated to the company once by rescheduling an appointment during my main training peroid (which was two weeks). I gave them notice at the end of October of my rescheduled date. So they have had over 3 weeks to find someone for appointment date and waited 3 days before to do so.

I do have Iga vasculitis that also has damaged my kidneys, so I don't really feel comfy rescheduling again. Especially because it's a specialist and who knows what the availability may be like.

Sorry. I just needed to rant really quick. I have not had a very good experience at this bank so far and once I get comfortable in my role the higher ups just do something to make it even more difficult!