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Posting Rules

  • Rule 1 - This sub is not a dedicated support channel and it is not designed to be such. All Support related threads must have a customer support ticket either currently open or recently resolved. Threads relating to support will be closed with discussion continuing in your ticket at the SteelSeries Support Center. If your help ticket was recently resolved and you feel it is not resolved, please create a "follow-up" ticket where we can further discuss your case. All support matters will be handled directly through your ticket and our ticket system. All RMA related tickets will be auto removed by AutoModerator.

  • Rule 2 - Some of the mods of this sub are SteelSeries representatives. They are marked by an orange SteelSeries flair. They do not work in this subreddit full time. All time is donated by the team after regular work hours. Please respect that. Our inboxes are always full and we most definitely will not be able to get in touch with you right away. If you have an urgent matter, please open a help desk ticket!

  • Rule 3 - Absolutely zero tolerance for foul or aggressive language. Your post will be removed immediately. A ban may follow depending on the severity.

  • Rule 4 - Harassment, posts that are not constructive, and/or thread spamming will be removed and a ban may be issued.

  • Rule 5 - Automoderator is currently reporting in and standing by. If your post manages to slip by the auto flair feature, please take a second and do so on your own. This helps our sub stay streamlined and quickly searchable for other on target threads. You are doing a major service to yourself and our community. 99% of all threads should get auto tagged automagically. Posts that do not fit into flair categories will promptly be removed at moderator discretion.

Test link

/r/steelseries

111,980 Subscribers

1

Arctis Nova 5 mic question

It is better to keep the mic retracted every use or should I just keep it pulled out as I mostly use it nightly?

0 Comments
2025/02/03
08:05 UTC

1

Arctis Nova 7 Wireless vs Arctis Nova Pro Wireless

Hey all, I'm looking for new headphones and have been eyeing these 2, the Arctis Nova 7 Wireless and the Arctis Nova Pro Wireless. Are either of them good? Which one is better than the other?

1 Comment
2025/02/03
05:31 UTC

1

Arctis Nova Pro Problems (Stuttering)

My headsets audio keeps stuttering and crackling, sometimes it just cuts out for a second. It only happens when I'm on pc, i have tried reinstalling windows, not using sonar, different usb ports and just using Bluetooth but nothing seems to work. I even returned my headset and got a new one, and that worked for a little while but then the issue came back. Can anyone help with this?

0 Comments
2025/02/03
03:56 UTC

1

Aerox 5 Diablo 4 edition issues

It's a longshot since the mouse is nearly two years old, but I'm not ready to give it up just yet!

I've been having some issues with this mouse recently and wanted to see if any one in this community had some fixes, or knew if driver rollbacks might help (or where to get the driver rollbacks)

Issues in question:

Scroll wheel doesn't work as intended from time to time. Sometimes I'll try to scroll down, and nothing will happen, or it will scroll up. I've resorted to clicking the scroll wheel in, then mousing down in order to scroll.

It won't connect wireless anymore. At least not consistently.
I'll be mid ritual in poe2 while trying to be wireless with this thing and it'll disconnect randomly, even on a full charge.
Or when I first boot my computer, it won't connect right away and I'll have to turn it off and then back on once or twice before it connects.

It's plugged in permanently now, and that makes me a little sad for what I paid for it

0 Comments
2025/02/03
02:44 UTC

1

No audio when fallback device switches to my headphones for a few seconds.

When I first bought my arctis nova pro wireless along with my arena 9 speakers the fallback device feature worked flawlessly, once the software switches from my arena 9 to my arctis nova pro wireless the audio starts outputting immediately. Now when the software switches from my arena 9 to my arctis it will take around 30 seconds to a minute for the audio to start outputting through my headphones. So that is 30sec-1min where there is no audio at all from either devices. I'm pretty sure this is a GG issue because I cannot find anything else relating to this issue through windows.

0 Comments
2025/02/03
02:02 UTC

1

Arctis Nova 7 mic suddenly broken?

Hi, I've used the Arctis Nova headset for a while and it's worked great on my PC. However, now out of the blue, the mic just suddenly, doesn't work??? No, it's not on mute. It's not a problem with my PC, everything is set up right. My headphones are at 100 percent but my PC and all applications just don't detect anything! Please help, I'm a streamer and I really need this working.

2 Comments
2025/02/03
01:09 UTC

1

Nova Pro X Base station not turning on - HELP

I’ve tried everything that I can think of but my base station just randomly turned off and I can’t get it back on. It’s plugged into both my Xbox and my PC. I’ve tried new cords, turning everything off for a bit, leaving everything unplugged, plugging the base station directly into an outlet instead of the PC/Xbox, and still nothing. Does anyone have any ideas? Am I going to need to just replace the base station? Hoping I’m not the only person to even have this issue.

0 Comments
2025/02/03
01:02 UTC

1

Apex Pro Mini Repeating Key Presses

My "w" key is having issues. When I click only once here's wwwhat happens w w w wwwww w w ww w www wwwwwwwwwwww. Random amount of inputs. I'm clicking once and pushing space. Not any issue wwwith any other key. Noticed while playing Valorant, I couldn't move forward at times and I would stop running.

I've turned actuation up to max (4). Tried protection mode on it. Haven't spilled anything on the keyboard. I have latest firmware.

1 Comment
2025/02/03
00:53 UTC

4

GG moments software problem

https://preview.redd.it/lkscn4t7jtge1.png?width=1492&format=png&auto=webp&s=7fe0f878c939ce250afa36dd9894c8e6fdb31086

I've been getting this error from the software for the past couple months now. I've uninstalled and reinstalled the software multiple times now and its the same thing over and over again.

2 Comments
2025/02/03
00:28 UTC

1

Is anybody able to get the APEX15 coupon code to work?

There's a big banner on steelseries.com that says you can use the code APEX15 to get 15% off of Apex keyboards. However, when I apply the code in cart, it accepts the code, but nothing is discounted.

1 Comment
2025/02/02
23:01 UTC

2

Arctis Gamebuds Bluetooth issue

Its been a Couple of days since I've got these and I'm having random interference/glitchy-static sounds and at the same time my right earbud stops playing music. It comes back after 15ish seconds but it's so underwhelming considering they're brand new..any solutions? I've got the latest firmware, and a custom EQ, ANC on(max) while on Bluetooth on Iphone 16 pro.

1 Comment
2025/02/02
22:59 UTC

1

Setup Question

I've recently picked up a Arctis Pro headset due to the control box having line in/out. Coming from a Arctis 7 which had line in/out on the USB dongle.

I've a Fifine mixer/XLR microphone that I use instead of the headset mic. On my old 7, I was able to take Line out from the mixer, to the line out on my Arctis 7 USB dongle and I was able to control anything I set to that device on my PC via mixer.

Now that I have the Arctis Pro, I tried going from Line out on mixer to Line in on the control box and unable to control the volumes assigned on my mixer as before. I've played with Sonar but cannot configure it to do what I want. Does anyone have any ideas or have a similar setup. Maybe I'm missing something simple.

0 Comments
2025/02/02
22:50 UTC

0

DISGRACE

I’m using the Aerox 3 Wireless, and it’s the worst wireless mouse I’ve ever used. The software is beyond terrible. When I connect it via the USB-C adapter, it sometimes randomly disconnects, and the only way to fix it is by turning it off and on again. When the wireless connection drops and I plug in the cable, sometimes it won’t work unless I completely close and restart the software. YOUR COMPANY IS AN ABSOLUTE DISGRACE!

1 Comment
2025/02/02
22:33 UTC

1

Arctis 9 wireless sonar

Recently bought an Arctis 9 wireless, just wondering what’s the best sonar settings for rainbow six siege (need to hear footsteps in certain directions) any tips?

1 Comment
2025/02/02
22:03 UTC

1

Prime Wireless USB-C dongle out of stock - is it ever coming back?

https://steelseries.com/gaming-accessories/prime-wireless-usb-c-dongle?srsltid=AfmBOooBnKr2IX8zameDiq3SoKUIkPEqF33sf-6Y4U7JVOlrxEMhZaXT

Unsure as to how long it has been out of stock for. At least a couple of weeks since last I checked. Anyone know if it's discontinued without notice?

1 Comment
2025/02/02
20:54 UTC

1

Best nova pro sonar settings for Assassins Creed type games?

I have the arctis nova pro wired and i don’t know which adjustments to sonar would give me the best experience. Please help

0 Comments
2025/02/02
20:07 UTC

1

APEX Pro TKL 2023 unable to use 2.4Ghz

Hey, was wondering if anyone has had this issue and has a solution.
The keyboard turns on when wired and with bluetooth but when the switch is set to 2.4Ghz only the function button next to the OLED lights up and it doesn't do anything else. Sometimes the charging status lights will come up (1-9) but that's it.

0 Comments
2025/02/02
19:56 UTC

1

Audio source switch when turning on the headphones

Hello redditors,

I have Arctis Pro Wireless headphones and I wonder if there is a piece of software that will automatically switch the audio source on my laptop when I am tuning on the headset. My transmitter is always connected so every time I want to put on the headphones I have to go to options and change the source manually which takes me 2 (!) seconds.

Help is appreciated.

0 Comments
2025/02/02
19:21 UTC

1

help with updating my keyboard on apex mini pro

Why doesnt it let me click start when i update my keyboard. And what do they mean by turn off 2ghz and all that im really confused i need help???

0 Comments
2025/02/02
18:51 UTC

1

Aerox 3 Wireless rgb stopped working

Had this mouse for 3 years. Never had an issue until just now where I was playing with my rgb settings then all of a sudden, my rgb stops working. Any recommended solutions to this issue?

0 Comments
2025/02/02
18:28 UTC

1

My friends are saying they can hear everything on my pc through my headphones.

I recently bought arctics nova 4x and installed the steel series thing to make the headset work and my friends are saying they can hear everything. Spotify,game sound, opera gx typing sounds (I have custom sounds) everything. How do I fix this problem

P.s I’m new to this brand of headphones and also new to pc

Thanks

3 Comments
2025/02/02
17:58 UTC

1

Steelseries Nova 1 inputting PC audio into mic.

As the title says, this has been a pretty ongoing issue for me. Especially when I use discord, my friends tell me they can hear their own voices and some of my computer audio coming from my mic. It also seems to be happening in zoom calls when I am watching youtube, a very small amount of voice activity is heard, even when my physical mic on my headset is muted. Ive tried a bunch of solutions on the internet, but nothing really seems to be that helpful. Anyone got any tips?

0 Comments
2025/02/02
17:39 UTC

1

arctis nova 5 wireless help

i recently got these headphones after the wire on my old arctis headphones fell apart. the sound quality is so much worse, music sounds horrendous and when playing games i cant tell where footsteps/sounds are coming from. my friends on discord are having trouble hearing me properly too, saying it sounds distorted or im cutting out. i've tried googling how to sort it but i dont really understand what people mean or where to find the settings people are talking about. is there a guide for dummies that can help me fix it?? or are they just bad headphones

0 Comments
2025/02/02
17:21 UTC

1

mouse rival 600 randomly stop working

My mouse rival 600 randomly stopped working and i checked the stellseries gg app and it says it is not connected and i can't find any answer on google.

0 Comments
2025/02/02
16:45 UTC

1

High network usage

https://preview.redd.it/b5bozqk59rge1.png?width=428&format=png&auto=webp&s=62c86e68cd544e145d4bd35c18bf771c19425311

Any one knows how to stop the Steelseries engine from using too much bandwidth? Its already impacting my games and i have already turned of moments which records highlights and clips.

0 Comments
2025/02/02
16:42 UTC

1

Earbuds won’t stay connected PC

They start off by connecting to 2.4 mode and playing audio for a few seconds then the audio distorts and they disconnect and in the app it says reconnect headset on both ears, I’ve tried just about everything to get them to work, cleaning, repairing them, restarting computer and factory reset just about anything I could find online which isn’t much, I’ve run out of ideas.

0 Comments
2025/02/02
16:33 UTC

2

Considering upgrade to a Arctis Nova Pro

I've had a HyperX Cloud for 10 years now, and it has served me well. But I want a wireless headset. I'm wondering if the Arctis Nova Pro Wireless will be a good upgrade in terms of audio quality and utility. It generally seems like a well received headset, but I've been seeing a lot of negative comments about it here on the subreddit. I've had a Arctis Nova 7 on my work travel setup for a few years, and have been extremely happy with it. But on my home setup I still use the HyperX.

Mic quality is not important, as I eventually bought a table mic (I got a lot of comments on the mic being very bad when I was gaming at home), but the Nova 7 was always solid. Build quality is important. I buy my stuff to last. The HyperX has a lot of metal, and it still looks new after 10 years. Comfort is also important. If it's anything like the Nova 7, then I know it will be good. ANC is not important to me.

6 Comments
2025/02/02
16:03 UTC

0

I Have a problem with my headset.

Basically, they pick up no audio, the wheel for the self hearing doesn't work, the lights don't work, I can't turn them on and off and the Bluetooth button also doesn't work. The only thing that does work is the wheel for the volume to make the self hearing louder and quieter and the mute button. I have tried everything. I am currently charging the headphones but the light isn't there and it also didn't make the beeping sound for the battery being low. I don't wanna buy a new pair, I had these only for around almost 2 and a half years or something and they have been my ride or die for gaming and they have never had this problem, what do I do? Any help would really be appreciated 🫶

1 Comment
2025/02/02
15:23 UTC

1

Nova 5x vs nova 7x vs nova pro wireless

Looking for a wireless headset to use on xbox and PC but I'm not sure which one I should go for.

My console is in my living room far away from the sofa so the base for the pro would be collecting dust besides swapping batteries.

My concern about the headsets: -are the firmware updates across these 3 headsets stable -battery life -sound quality

I found a nova pro wireless (used) and 7x for just a little more money than the 5x

10 Comments
2025/02/02
14:33 UTC

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