/r/Staples

Photograph via snooOG

/r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. Anyone is welcome to post here including former employees and customers.

                #Staples

/r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. Anyone is welcome to post here including former employees and customers.

This subreddit is not endorsed by or affiliated with Staples, Inc., USR Parent Inc dba "Staples US Retail", Staples Canada ULC, or any other Staples business entity. Staples customers are more than welcome to post questions or concerns here if they wish and will likely find someone willing to help them out, but if you have questions, complaints, or comments the best venue is to call the Staples Customer Service Hotline at 1-800-333-3330 or email Customer Service

We have added flairs for most Staples departments/divisions, just press the "edit" link next to your name above this post on the sidebar. You may also edit the flair once selected to include your job title or a phrase of your choice.

A great place to link up other retail related stories: http://www.reddit.com/r/TalesFromRetail

Remember this is a public forum, please read:

Please keep in mind that Staples is aware of the existence of this subreddit and that it is public. Members of Corporate often browse and comment on the subreddit and react to its content.

What you post is purely up to you but we recommend you try to retain anonymity in your posts to prevent possible professional consequences, especially if you have negative things to say. Again, this is an open forum and you are welcome to post what you wish, just be smart and remember that anyone can read what you post here and it can lead to negative consequences.

Join our Discord Community, as well!:

                #Rules

The subreddit has a short set of rules in addition to the official rules of reddit. Failure to comply with the subreddit rules can result in a temporary ban or permanent ban depending on the situation.

Rule 1: Confidential Information Do not publicly post internal documents or knowledge including ACE, Hub Posts and Emails or Passwords. Additionally do not post internal coupon codes or information which can be considered sensitive. You are always welcome and encouraged to exchange this information with other redditors by private messaging.

Rule 2: Doxxing Employees and Customers alike are NOT to post information about other associates or themselves to initiate retaliation or unneeded attention. This will result in a permanent ban on the first offense.

Rule 3: Sarcasm Sarcasm is mostly OK, however if questions are asked please be respectful and abstain or comment under the correct answer to not clutter the topic. You will be warned by the moderation staff on the first two offenses and or temporary banned depending on severity.

Rule 4: Bullying As any good person we expect our visitors and members to follow the golden rule and treat others how you want to be treated. Don't be abusive or it may lead to a temporary mute, up to a ban if repeat offense or if first offense warrants it.

Rule 5: Unionization Union discussions should be anonymous & general in nature, and details involving specific locations or individuals are not permitted. Union-related threads/comments may be removed at mods discretion with explanation provided to the user. Reposting a previously removed thread/comment may result in a ban.

/r/Staples

22,717 Subscribers

5

Return at Staples

How are the return at Staples in Canada? I want to buy a bluetooth speaker, but I’m scared that if I don’t like it after testing it they will not take it back like Best Buy (Best Buy don’t take back the speaker if you open it, even if it was just for a test). So, can I open a speaker, test it and if I don’t like it bring it back with all the accessories in a « like new » condition or it need to be sealed? Thank you!

2 Comments
2024/11/01
14:43 UTC

22

PowerPoint is not for print design

I read a few comments about recommending PowerPoint for print design. I'm going to very clear here...

PowerPoint is NOT for print design! It's great for onscreen presentations though.

If you're most familiar with the M$ office suite or it's the only thing you have to work with at your job, use Publisher instead for print and layout design.

12 Comments
2024/11/01
11:42 UTC

1

Boxing Day shift for full-timers?

So for clarification, I work at one of the Canadian Staples stores—figured I’d mention it since policy might be different from American ones.

In the two years I’ve worked here, I’ve always gotten Boxing Day off. Previous management has told me that Staples considers it a “stat holiday” for full-time employees, which I am.

I was asking about holiday hours to my new manager, and she thought I would have to do use my own vacation time to take Boxing Day off, when I have proof from last year on my paystub that I was paid stat holiday wages on Boxing Day. She’s insisting that it’s up to management (as in, her) to decide on if I get the day off or not.

Who can I go to with this issue to get hard confirmation that I’m entitled to the day off outside of my vacation hours?

5 Comments
2024/10/31
21:54 UTC

6

RTV then destroy

What is the process for this? We have a case of water that is in RTV damages. The disposition says RTV then destroy. How do I do this?

7 Comments
2024/10/31
17:59 UTC

50

I quit!

I’ve never posted anything on here before, but I found a new (significantly better) job and got hired immediately so I finally had an excuse to leave this terrible company! I just wanted to share that cuz I’m happy about it ^ ^

11 Comments
2024/10/31
17:55 UTC

15

Least favorite part about working at Staples?

What is your least favorite part and why?

39 Comments
2024/10/31
17:51 UTC

3

Calling virus shield and total support customers for renewal

So I'm curious do other stores still call customers to remind them to renew their Virus Shield/Total Support? My store hasn't done it in some time after by my understanding TSOC or some other party had been tasked with calling and either renewing over the phone or creating drafts in the system for us to then work from. I don't mind doing it, but just curious if other stores still do it or even if my understanding of it already being done is incorrect.

6 Comments
2024/10/31
15:55 UTC

4

What is the website where we can get discounts on trips and rentals through Staples

im looking for the link to the place where employee benefits are available, like discounts on appliances, trips, rentals, etc. I thought i had it bookmarked at home but i cant find it. anyone have it available?

2 Comments
2024/10/31
02:11 UTC

7

Inventory Week Preparations

The store has just over a month remaining for inventory.

I feel that there is a good amount of preparation involved for inventory. As an MIS, I feel that I share a huge amount of responsibility when it comes to inventory.

If anyone has been in the company for a good amount of time, I would like some advice on how to guarantee a successful inventory week.

Thanks

6 Comments
2024/10/31
02:02 UTC

0

Print into greeting cards

I have 110 unique notes I’d like to print into greeting cards so that way I don’t have to hand write them all…. Is this something I can order from staples printing?

7 Comments
2024/10/31
00:51 UTC

15

Am I doomed ?

Recently been hired as an AM and I heard that if the store doesn't make 2.2million by the end of the year then my position is eliminated???! Is that even possible or true? And if so, then when does that happen? I am so scared that I will need to find another job 😫

28 Comments
2024/10/30
23:40 UTC

69

Amazon Returns is the worst business decision Staples ever made.

And they have made some real bad ones.

28 Comments
2024/10/30
22:22 UTC

8

Does anyone think someone going to write a tell-all book one day

Just a random thought: Does anyone think that might become a possibility one day?

10 Comments
2024/10/30
22:11 UTC

14

I start next week in print and copy. Y’all got any tips?

24 Comments
2024/10/30
12:16 UTC

3

Does Staples offer personal check printing in stores?

I’m currently living a few states away from my local credit union and need some extra personal checks printed so I can pay rent and a few other bills. I was curious if Staples offers this service in store so I don’t have to make the hour and a half trip back home just for personal checks. I ordered some through my bank but they won’t be here in time so that’s why I’m asking.

4 Comments
2024/10/30
07:28 UTC

5

holiday card season

coming up on my first holiday season as print supe in a low volume store. i know we get supplies in to help us get a head start for the season, but im just curious to know how much stock of things i should be keeping for the card season? how much of each item do yall usually keep (i know this would typically differ from volume).

5 Comments
2024/10/30
04:26 UTC

16

Horrible Scheduling

I’m the MIS, I have the worse schedule and it makes it hard to do my job. I work Saturday and Sundays, and almost always I’m closing for all my shifts.

During my shifts I typically have one print associate, one associate, and me. They thankfully have enough coverage from the morning to cover all our lunches but once lunches are covered it’s down to the closers. When they’re is overlaps in coverage from openers to closers it’s super busy and I’m constantly being called up to back up. Honestly this should be the RSS schedule.

At night I struggle to get away from the front, I’m typically stuck on register or doing Amazon returns after my lunch till close. Some of my closers also have trouble/issues with working on register. In told it’s better to utilize them as stockers.. when it’s just three of us.

TL/DR: I’m scheduled to close and work weekends as MIS, not giving me time to take care of my responsibilities.

14 Comments
2024/10/30
03:51 UTC

38

My Coworker Got the Fired (and Called to Quit) on the Worst Possible Day

Last Sunday, things got pretty wild at work. My associate got fired. But he called at the same time to say he quit.

So, I came in Sunday. Regular day, work flow going fine, but I didn't see one guy on schedule. So I asked my print supervisor, who was also the mod for today, because our old sales manager used to be mod for Saturday and Sunday while weekdays, doing sales manager futures. Now he's a GM at another store 30 minutes from us. I asked, "Where's—let's call him—Bob?" And he replied, "Bob quit. Didn't show up. My GM was going to fire him, but he called and said he quits." The GM called my supervisor and said, "They will be three people running the store for Sunday." And I said, "You're serious?" He said, "Yes." So for the whole Sunday, one person on the register, one mod, and me, the print associate, in the entire store. Unless we hire another person, that's going to be just three people every Sunday.

34 Comments
2024/10/29
23:36 UTC

3

Disabling apple alarms

How do yall reset the apple alarms, mine keeps going off and I can't call anyone who knows 😭

3 Comments
2024/10/29
23:19 UTC

8

How long before a job is considered "abandoned"?

As the title says, how long do y'all in P&MS give before you mark a job as abandoned? Process I was told was anything over 30 days with 3 attempts at contact. I was just wondering if there was an actual policy on this that we're supposed to follow. TIA!

17 Comments
2024/10/29
21:41 UTC

5

ARP deductions?

Hi all,

We continue to receive material ARP deductions with no backup documentation. I've created tickets, but usually the response is vague if I get a response at all. Does anyone know what deductions beginning with ARP are for specifically?

2 Comments
2024/10/29
18:44 UTC

0

Horrible customer service

I wanted to use this service for mail, but don't like that I'm being forced to pay $25 for a notary. You can go to a UPS store and pay $15. I should be able to get my documents notarized other ways. Then when I asked for a refund they ignored me and didn't send a refund until I chatted back in weeks later. They said they don't automatically send refunds, but I never used the service so why wouldn't you give me my money back???

16 Comments
2024/10/29
12:31 UTC

6

Can you price match an online staples item in store?

Hi, Staples sells Samsung microsdxc cards, but only online. Can I go in store and order one for in store pick up, and price match Amazon?

5 Comments
2024/10/29
02:04 UTC

8

Hello my fellow associates and part-timers

What you guys' favorite snack to get when you're on break also I need tips on how to deal with printers specifically self service

20 Comments
2024/10/28
23:03 UTC

4

TSA agent

Anyone know how long it takes for tsa to complete their background check once you get finger printed.

6 Comments
2024/10/28
16:39 UTC

0

Just cancelled my Plus membership. A little regret but moving on

Just cancelled my plus membership (annual fee =$49), and then a little regretted. Chatted with representative and told the membership not only can't be reinstated but also cannot re-enrolled, "Staples Plus Membership No Longer Accepting New Enrollments Effective 1/6/2023." No wonder why I can't see sign up button after cancellation.

Well, whatever it is, it is. Didn't expect that, but time to move on. Let me summarize my era of the staple cartridge recycling.

  1. Plus only useful benefit is Ink/Tone cartridge recycle, 20/month, double a general customer.

  2. with new easy rewards, the pt value per cartridge also varies between plus and general. See the screenshot contrast at the end. That would result in about $33/month different between plus and general members. Consider the "$33" can only be spent within Staple, the fair value is more like $15-$20-ish.

  3. As a Mr. nobody, my staple purchases are just house cleaning and paper stuffs. To be honest, Staples price is not competitive at all say compared to Amazon/Walmart/Maybe Costco, but I can accept that because of the points (probably no longer).

  4. It does become a hassle to visit the store once a month for the pure sake of "manufactured recycling".

What about now? I have enough items I typically buy from Staples so for 1 year or so, I am good. Then I will just go to the alternative vendors I listed above or just wait for the deals. There should be plenty. Regretfully, I still have some ebay-bought cartridge left, so will wait for the promotion periods (say 500pt/cartridget up to 10 this month). No rush. Meanwhile, considering the miserable recycle value for a general customer, I probably will stop visiting staples stores from now on. (I probably haven't created enough value to them, so they shouldn't regret either). That's the end.

https://preview.redd.it/stcy1rd6ybxd1.jpg?width=489&format=pjpg&auto=webp&s=ad85789e56857354bdbb578d0af6977d6477bd74

11 Comments
2024/10/27
17:00 UTC

32

my staples is making is check i.d. when people put their rewards number

anyone else’s staples making them do this also? i think it’s pointless and more work than it’s worth. they want us to get sign ups but when this is the way they’re doing it, we’re not gonna get sign ups. then it’s somehow our fault for mot meeting quota lol

98 Comments
2024/10/27
08:04 UTC

0

Staples hyken mesh chair price increase from $99 to $299 in a day?

Just wondering - within a day price increase from $99 to $299 - I added in my car yesterday at 99 and today I saw 299 - why?

7 Comments
2024/10/27
05:37 UTC

25

Class Action anyone?

(Edit: my partner just reminded me of the sexually explicit magnet he had in his office that we saw the day we got hired!)

TLDR AT THE END

I don't know if any of this is enough for a lawsuit or even worth going through with it, but at least 25 current and ex employees of our store have experienced this, so we might be able to do something!

I've been working for Staples for over a year now, and my GM has got to be one of the worst I know!

These are offenses i and at least a dozen or so other employees have witnessed or experienced, in no particular order of grossness, that I can remember off the top of my head:

  • only helping attractive female customers
  • dead-naming transgender employees (me!) in front of other coworkers
  • regularly has weed edibles in his bag during work
  • making customers vacuum and clean the store
  • having a baby with the supervisor (allegedly)
  • left a handle of gin in P&M
  • constantly down talking P&M employees to their face and each other while not knowing how to do anything in P&M
  • scheduling us so poorly that there are only 3 people closing a decently large store with 16 employees (1 in P&M, 1 front end, 1 blocking)
  • locking himself in the office and hiding from employees who need to talk to them
  • refused to formally change female employees to P&M to avoid giving them the associated raise (iirc $16.80 → $18.25 before min wage changed to 17.25)
  • tells us to always say we got the break even though we typically don't even get our 15 and P&M regularly pulls 12-hour shifts without lunch
  • hoarding! We have a rat problem, and he refuses to follow the exterminator's advice for getting rid of them, so we continue to receive food that we can't sell because there's rat shit all over the aisles and items. He refuses to let us throw away old displays and inactive items (fr why do we have happy planners on display from 2021??) and insists that we 'might need them' as if we don't get fresh displays sent all the time!
    • it has to be some sort of OSHA violation — a coworker has had totes and old merchandise hit him in the head at least 3 times since I've been working here
  • not submitting sick hours when requested and pretending that I didn't have any

He and my fiancée have a contentious relationship -- my fiancée had to fight to get the P&M raise despite working in P&M and as a cashier, and they're very vocal with telling our GM that he's a piece of shit. And since I also work there, he likes to take his frustration out on me and whine about my partner (24) not liking him (mid 30s).
(ages felt relevant there because it's a little pathetic how desperate he is for approval)

When I was hired, I was open about my disabilities (sciatica) and got accommodations for limited lifting/bending and sitting at register within a few months, however, I'm the only person who sorts and unwraps totes. He's stopped people from working on them even when I was on a medical leave from slipping a disc at work, leaving 2 weeks of totes for me to work on in one 5-hour shift. He was then upset that I didn't finish sorting or blocking, and has cut my hours from 20/week to 9/week.

TLDR; GM is sleeping with another employee, committing several OSHA violations, is sexist, drinks and does drugs on the clock all while not knowing how to do any of the actual functions of the job and retaliating against people who bring up problems. Any advice?

47 Comments
2024/10/26
21:16 UTC

63

new pricing chart for interacting with customers

4 Comments
2024/10/26
21:00 UTC

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