We recently moved our business to a new location and of course Google asked that we update everything, make a new video of our office space etc. we did all of that and they denied us over and over again until they suspended us and then deleted. Been in business over 10 years with 60 5 star reviews. Who can we call to get this fixed and try to save the profile so we don’t have to start over.

Need some help. We are two team members where one of our mail addresses (specific to a parking part of our real estate business) is a group where we are both members. This so we both receive emails sent to that address. So far so good.

However, when any one of us responds to an email (sent from that parking@xxxxxxx.com adress) to an external user (tenant). The other one of us does not see that response. Where do I set a rule or function where outgoing emails from that parking-address also is forwarded to both of us? Just as incoming are.

Thanks

Hi,
I want to create customized emails with WIX.

They recommend google workspace, why not. But when i start to fill the form I have the impression that the price is for just one email?
I need several emails, looks a bit pricy.
That's normal?
thanks

If anyone is good with all this stuff, I could really use some help and it would be much appreciated. Typically I am used to email working fine when setting it up after a new domain is created. This time around we aren't receiving some emails from people, and our emails are either not being delivered consistently, or landing in spam.

Original email header fails here when sending a test email to another account:

CheckMX says the following issues are affecting our email deliverability. I'm not sure why on the server issues because initially it had 5 different MX records which I have now replaced with just one since it says any google workspace created after 2023 uses a single mail server. However, it shows that it can't find the mail server?

Error 1: Domain must have at least one mail server. - My emails are going out and emails are coming in, but it is hit or miss. Not sure why it doesn't see the mail server in this tool.

Error 2: DKIM is not set up. - However, it is setup, but whenever I click to authenticate it, it says to wait 48 hours and check again.

Error 3: DMARC is not set up. - DMARC is set up, but I think the problem is an misalignment between the domains - any idea how I can fix that without screwing it up?

Error 4: No Google mail exchangers found. Relayhost configuration? - When I go to the help article it says to activate it, but it has already been activated.

Thank you for any help at all.

Hi everyone,

I have a good grasp of the fundamental differences between Chrome extensions and Google Workspace add-ons. I understand that Chrome extensions enhance browser functionality, while Google Workspace add-ons integrate with specific Google applications like Docs and Sheets. However, I'm curious about why there are significantly fewer Google Workspace add-ons (less than 4k) compared to the 100k+ of Chrome extensions available.

Are there additional factors beyond the technical limitations and market dynamics that contribute to this disparity? I'm particularly interested in insights regarding developer engagement, user demand, or any other underlying reasons that may not be immediately apparent.

Thanks for your help!

2FA is enforced. I don't know if there's a way to discover IP address of sender but the hacker put a block on the email addresses they were trying to bluff into sending remittances to a bank of their choosing. So I have an IP address in Kansas City they did that from via web access.

Hacker had access to mailbox for an indeterminate amount of time. My first suspicion was not a hacker but someone inside the company who use the desktop of the email account owner but video evidence and the KC IP suggests it's something else.

Any ideas and guidance on how to access sender ip address appreciated.

I don't really use all of Google Docs's fancy buttons and stuff, but this is for work and needs to be professional, so can someone please give me a step-by-step instruction? I want the page 1 marker to be on the 3rd page, but I can't seem to figure out how to do it. Thank you in advance!

So, I thought I had figured out a way to make this work, but email is being able to be sent again so I don't know what's wrong.

I'm the email admin for a Nonprofit workspace. We have a couple of secondary domains that we are slowly phasing out of use as the name of the project has changed, or it's no longer being used for other reasons. Some of the users have been horrible about updating old lists with their new email, so we don't want to flat out get rid of the domain quite yet. Instead, I'm trying to make it so the secondary domain can receive emails, but can't send any out. The idea is if a user get emailed at the old domain, they will get it, but I want to force them to use the new domain to email anything out.

I added a rule into the routing section in the admin console, which worked when I first implemented a couple of weeks ago, but it's now not working. Rather than blocking any outgoing emails, they go out like the rule just isn't there. Here is the selections in the rule.

1: Email messages to affect: Outbound, Internal - Sending
2: For the above types of messages, do they following: Reject message
B: Account types to affect: Users, Groups
C: Only affect specific envelope senders: Pattern Match - (?i)(.*)@domain\.com

I used the test expression box to test the RegEx out, and it looks like it works fine. Matched on anything coming from domain.com, but didn't match any of the other domains. And when I tested it a day after setting up the rule, it blocked a test email I sent from that domain. But now, it let's emails from that domain go with no problem. Did I change something and didn't catch it?

My manager has tasked us to research what is the best thing to do to keep user google data after the user is no longer with the company and account will be deleted. For now, we have just suspending those accounts. I know there is the option to transfer data to other users. What are yall doing for this?

Hi,

I am looking to resell google workspace accounts however, I can’t seem to find a good google partner. Vendasta only offers yearly pricing which my client won’t like for sure, Sherweb is kind of expensive as well I guess.

I see that there are resellers who sell for $3/account, is that true?

I can not receive or send email to a .gov agency. It works fine from my personal email account but I cannot connect through our google hosted email. MX is accurate, checked 'ALL' messages, when I look at the log it doesnt show any history with these email addresses at my work email. Any help?

Hello, I have a question.
The story: We are currently setting up an association to oversee a region full of scout-associations. Sadly the previous board have never setup anything and always worked from private email-addresses and was also never actually a registered association, not officially anyway. They have been on the background for some time now but our national scouts organisation has also changed some rules around some years ago. Now a board for a region-association also needs to be a registered association and that is fine. But that specific thing is not setup yet.

The problem: Currently We have no registration number because we are not registered yet. And pending is too big of a word, that's why it is in quotes. For sure we are and gonna stay a non-profit and like to make use of google workspace but I'm afraid it's gonna cost until registration is complete. Which at the current pace can take another year. Do people have ideas how to handle this?

I bought a domain through Wix approximately one month ago for a new small business. When I try to purchase a business email with the domain, I get the error above. Wix says it's a Google issue and I have not been able to get support from Google, usually because I need "Admin" information, but I am not an Admin for this new domain. I'm also not tech/website savvy, so maybe missing something obvious. Any ideas?? I'm lost!

I have my own domain that I bought years before joining Google Workspace but I started my email e.g. myname@mydomain.com through Workspace.

I thought it wouldn't be an issue to cancel Workspace since I own my domain but clearly I've managed to cancel the email too as there's an 'address not found' error if I send an email to it from another address.

Can someone advise me on how to fix this? I have my domain with Siteground and I can see my email address in Siteground, but seems that setting it up on Workspace has overridden it.

Hi! I see that others here have had this problem, and I haven't seen any solutions except cancelling my credit card, but I am posting with hope that there may be a different answer.

A couple of months ago I signed up for a google workspace account using my gmail address. When I go to try to cancel the account now, it says that I can't log in to the admin page because I had to have created the account with a non gmail account but that's just not true because I have no other email addresses. My gmail address IS the administrator. Or at least it was when I signed up.

There doesn't appear to be any customer service available in any way -- not by chat, email, or phone.

So I can't log in to cancel, I can't log in to use any features, I'm just getting charged 10.88 a month forever and there's nothing I can do about it? Anyone have any idea what I can do?

EDIT: For anyone else with this issue, I solved it. There’s something called google workspace individual and that’s what I was signed up for. I looked more closely at the charge in my bank account and saw that’s what it was. I could only find it by googling “Google workspace individual” and then it brought me to the right page and allowed me to easily cancel.

Can anyone tell me if there is a way to determine if an email was read with out a read receipt request?

Hello,

I’m the president of an NGO, and I’ve been accepted into the Google for Nonprofits program, which is amazing! However, I’m facing an issue with activating the account.

To activate it, I need to create a Google Workspace account and start the free trial. I followed Google’s instructions precisely. During the registration process, I reach the "Verify Your Identity" screen, where I’m required to enter a phone number and receive an SMS verification code.

Here’s the problem: no matter which phone number I use, I get an error message saying either “This phone number cannot be used for verification” or something similar, like “This phone number has been used too many times.” This happens even with numbers that haven’t been used to register a Google account before.

I’ve tried different phone numbers (some of them not associated with any google accounts), Wi-Fi networks, and browsers, but the issue persists. Interestingly, the registration seems to be completed because I can log in with the email and password I set up for Workspace. However, I’m still redirected to the "Verify Your Identity" page every time.

Any guidance on how to resolve this would be greatly appreciated.

The title basically sums it up. Our business website is hosted through Weebly/Square and our domain is via GoDaddy. We previously had a domain-based email via GoDaddy and in June 2023 some catastrophic security issue (not sure what it was exactly) occurred and we have not been able to use that email since. I think Microsoft 365 had something to do with it. We would like for the domain-based email address' emails to forward directly into my boss' personal email address rather than into a separate folder. The personal email is a Gmail account and my boss uses Apple products.  Is there an advantage to using one company over the other, besides cost and storage?

Hi,

I have a free Workspace Business Starter, which I got as a transfer from the G Suite Legacy, to which I had subscribed a looong time ago. I hardly use it (nobody from my family wants a beautiful firstname@familyname.tld e-mail address, go figure) and now I've discovered the plan has changed from when they transfered me from G Suite.

It looks like I have up to 300 free users and 30Gb of pooled storage per user. So it looks like if I create via a bulk upload 167 users with random IDs, then I do get 5TB of free storage that I can use to backup my NAS. I even have ~130 remaining users in case my family wakes up and wants a beautiful e-mail, or if I need more than 5TB (unlikely at this stage).

Am I overlooking something? Seems to good to be true, no? Especially after how Google harassed us to migrate from free GSuite to a paid plan.

Thanks for your help

How can I get Gmail to suggest my app to open the new unique file type I've created?

For e.g. when someone receives my file as an attachment via email today, it shows the "No Preview available" screen today when they click on it with no app suggestions from the google workspace marketplace.

If I build a viewer app for the marketplace, would the app be suggested to the user to open the file with OR would the user need to manually search for the app?

Any help would be greatly appreciated!

they claim I used the service, despite the fact that I have no domain name/email that can log in to their service. and everything for my domain points to my resistrar.

I've been told it's impossible to get a live person, but don't want to loose my gmail account for an error on their end.

I've seen that sometimes happens, too.

Hi team - I have an admin login for our Google Workspace for Nonprofits.
There are two issues though. I am unable to get into the admin dashboard because I keep getting the "choose an account" login loop. No luck changing browsers or devices or even using the admin app on my phone. Any ideas??

Also, our Nonprofits account is supposed to have 100TB of storage in Google Drive, however drive is only showing 15gb. I cannot find anywhere to verify/get this corrected?

I have taken over IT at the nonprofit I work at and noticed the Google Workspace user list is enormous since all ex-employees accounts are still there. They are mostly suspended but still there.

I assume this is because there are likely files and emails that will disappear once their accounts are deleted that we don’t want to lose…but I am wondering if anyone has a process to go through all this and copy/move things to archive so you can delete the unneeded users? Or is there a reason we should just keep them? They are really starting to pile up and clutter admin.

Hi! I have a certain problem and tried many options but it didnt work. So, on my private gmail account I added label for my professional work email with professional domaine. My problem is that messages are not syncing in real time for my professional email, they come late for 15+ minutes. Is there any way to fix this problem? I made professional mail via Hostinger.

I bought a domain with my last name, obviously for personal use. I was thinking about subscribing to Microsoft 365 business basic, but discovered that email is not compatible with Outlook desktop, only web, to be an app it needs to be the starter plan which is more expensive. Now I'm considering Google Workspace, and I have some questions.

1st the alias that I create for my account, is it used to log in to the Google account? If so, is it possible to block login with alias?

2nd My use is personal, and Google Workspace is aimed at companies. Are there many people who use the workspace for personal purposes like me?

I created a workspace account about 2 years ago and long story short, I don't own the domain anymore but have been getting billed this entire time and I just want to cancel the subscription. At this point, I don't even remember the exact email that was used for the workspace account and I'm about to just dispute the recurring charges I get every month since there seems to be no other option

Hi!

I have always had google mail, at least for a long time. This got changed to workspace some time ago.

I just use this private with my one domain. My friends and family allso uses this.

Now we are starting to get storage issues. Is there anything i can do to keep the mail accounts and get more storage? I don't want to pay monthly per user.

Anyone have a solution?

Hello.

I run a small non profit. I’ve set up email addresses for our staff but I have noticed that emails sent to non existent email addresses just disappear without any notification

For example, I’ve set up an email for andrew@mydomain.com. People who have sent emails Andy@mydomain.com do not get a notification that this is not valid email addresses. I’ve sent emails to Blahhhh@mydomain.com and I don’t get any notification that this is not a valid email address. I don’t want to set up a catch all email address. I want the person who sent the email to get an undeliverable mail message.

I have several domains (domain1.com, domain2.com, domain3.com) in my workspace that I am trying to route to one user /domain email but want to identify who the original recipient was intended for and can't figure out what the best approach is.

What I am trying to achieve is if and email is sent any email address at domain1 or domain 2 it routes to domain 3.

For example:

Email is sent to info@domain1.com or info@domain2.com it gets routed to info@domain3.com OR test@domain1.com or test@domain2.com it gets routed to test@domain3.com.

It's important I am able to see who the urinal recipient prefix to the @domain.com was intended for but also will catch and route any variation.

I assume it's a a change @domain1 to @domain3.con and catchall for any variation of the prefix?

Hey everyone,

I’ve run into a problem with Google Docs and could use some help.

At work, we write scripts for sponsored YouTube video segments in Google Docs. Each of us works on our own scripts, then shares them with our chief editors and the advertisers via shareable links (docs.google.com/document, etc.).

For months, this system worked perfectly for me—I'd write my script, grant access to my chief editors, share the link, and they’d review it and send it to the clients. But recently, something’s gone wrong.

Now, whenever I share a link to one of my docs, Google flags it as “spam” as soon as someone tries to open it. This has happened with two completely unrelated documents in the last few days.

I’m pretty sure the issue is with my account because no one else at work is having this problem, and we all use the same process. I haven’t changed anything about how I write or share the documents, so I’m at a loss.

Has anyone else experienced this? Any ideas on what might be causing it or how to fix it?

Thanks in advance!