Hello everyone,

I represent a group of university students studying in Spain and we are working on a project where we are consulting the management of Five Guys in Spain and Portugal. Have been tasked with helping improve Five Guys and the customer experience. In a few months we will be presenting out findings and giving our suggestions to the Five Guys management team.

So if you have two minutes we would appreciate it so much if you could just quickly fill out this survey, so we can gather as much information so we can consult the Five Guys Management on out findings and hopefully improve Five Guys in the way the Spanish people wish for.

At the moment we are in the information collection stage and we need your help with gathering as much information as possible in order to find out what the Spanish people truly want to improve in Five Guys.

Thank you so much in advance for your participation before hand.

https://forms.office.com/e/vrUxPzV8R9

Any by "proper", I mean I'm broke.

Does anybody have the email for corporate? I just want to write them an email.

Like $12 for a cheeseburger is fucking stupid.

https://preview.redd.it/9nc549unb2ge1.png?width=1429&format=png&auto=webp&s=214c368b01188521668a4d0a1963aa5fff805352

5 guys is a franchise where you can get a fresh and juicy burger packed in between two baked buns. Not only that but it's served with any toppings of your choosing! The fries are served in large quantities and their fountain drink selection is extremely well-versed. This allows costumers to make their meal into anything, with anything! This delicious meal has a lot to offer so to 5 guys today and see for yourself!

I applied and instantly got an interview for wednesday (tomorrow). Ive never had a job before or even been able to get an interview so I dont know what to expect. Im 16 btw. Do I need to bring anything and what should I expect to be asked? Thanks

Can anyone recommend a five guys near Philly, US that has a nice atmosphere?

Being creative for a date, asking for a friend ofc!

I've been on a quest to replicate Five Guys at home. I live in Germany and I've been to Five Guys once (also in Germany) and I loved it. It's a bit to drive and pretty expensive so I'm trying to replicate them as closely as possible. The first mission were the buns. A few months ago I wrote a copycat recipe for some hamburger buns that came pretty close to the originals, or at least how I remember them. They have the same ingredients and same nutritional values as the Five Guys buns, so I'm pretty sure I nailed it.

Next are the mushrooms. I know that they're not using oil, but I don't know anything else. How are they cut? Do they use a mandoline? How thick are they? Are they even using fresh mushrooms or do they come sliced and "marinated?" According to the official Five Guys (Austria) website they contain Mushrooms, Water, Sugar, Citric Acid and Ascorbic Acid. So I'm thinking they're possibly even using canned mushrooms?

Any help is kindly appreciated! Thanks!

I ordered a burger and fries over 40 minutes ago and there are no delivery drivers available. The live map says that the driver is another 20 minutes away and then the food has to be brought to me (about 10 minutes) unless they decide to do drop offs on the way.. which drives me nuts as the food ends up cold.

Anyway, after an hour of my food just sitting waiting to be picked up, I called the restaurant and asked them if they could remake my meal so it arrives hot.

The guy on the phone, told me "We remake every meal every 15 minutes if it's not picked up"

That seems unlikely, but excellent if true

I googled this anyway and the result was:

-- No, Five Guys does not remake a customer's order every 15 minutes; this is not a standard practice at their restaurants. Instead, they cook each order fresh upon request, ensuring that burgers and fries are served hot and made to order with the customer's specific customizations.

So, have I just been lied to?

If it arrives cold, I want a full refund. You can't reheat a burger and fries. I've ordered quite a few times and usually it arrives within 25 minutes, it's quite impressive actually

It's only 3pm on a Sunday, so I have no idea why there are no drivers. But as we all know, it's not the cheapest of places so when I treat myself, I want a hot, edible meal.

So.. do they remake food, or have I been blatantly lied to over the phone?

Edit

It's been picked up and there is one stop along the way.

You have to be kidding me.. it's ready cold and they're going somewhere else first

Also, has anyone else watched on the map when they go somewhere else and the stop seems to take 10 minutes? I'm outside, waiting for my order and other people seem to be dicking about waiting for the driver to come to their door or whatever.

I'm hangry as hell right now!

got a double bacon cheeseburger LTOP and little fries, peanuts, total was $18.58. patties were big and sticking out of the bun, they gave lot of toppings too, surprinslgy wasn't even that full after I ate it maybe cause the buns weren't that puffy? but no complaints really. I don't even go much anymore (no more than 4 times per year) but they are almost done building a new in my neighborhood so i might go more often

My last post got a bit of traction so I wanted to update that I tried again and ordered a regular (LORGE) fry to see what happened and they did not disappoint!

Hopefully this means fewer fries is a fluke and not a design! 🤞

And yes five guys again this quickly put me straight into a food coma and I took the devil’s nap at 3:00 👀

Apparently I uninstalled the app from my phone at some point, so I hopped on my computer to place an online order. After entering my credit card info and clicking place order, I got an error saying "invalid billing address/postal code". So I tried a different zip code and same thing. Then I tried my other credit card and same thing. At this point I gave up and was about to leave and place my order in-person, when I noticed...

So for context I have it set up so that whenever I use my credit cards, for anything, I get an email. I just delete the emails after, and this is simply a precaution I take to ensure I'm the only person using my cards. I noticed that I received 3 emails, 2 from my primary card which I attempted to use twice, and 1 from my other card that I tried to use once. I was charged the price of my order 3 times!

I called the restaurant and explained to the manager what just happened. He said that's super weird and the restaurant didn't receive any order under my name. I went to the restaurant in -person to place my order and also showed the same manager who I talked to the emails on my phone, just to hopefully prove I wasn't lying. Unfortunately he was just a shift lead and there was nothing he could do, but he took my name and number so that someone could contact me tomorrow. He also mentioned that since they were credit cards that I used, the charges may simply be temporary holds that won't actually go through. Hopefully that is the case and I won't have to call my banks for chargebacks, ugh.

I can follow up with screenshots for proof if somebody thinks I'm lying, but I'm not sure what I would stand to gain from lying to Reddit about this. Anyway, I don't remember having this problem with online ordering in the past, is it just me?

I have been 3 times to the same location, and it seems like they have been putting less seasoning or something on the burgers and fries. Like they don't taste as like salty and flavorful

Do yall eat around your buyer or do you eat it left to right like a normal person

Ive tried five guys several times in the past couple months since I have a 10$ amex gold credit every month. Every time I try it, i get a cheese burger with lettuce, onions, pickles, ketchup and mustard. Pretty standard burger and it’s always disappointing. It’s always messy and bland. Nothing special for a burger that costs 15$. Even though I am only paying 5$ after the 10$ credit, it still doesn’t seem worth it. I much rather have in n out any day.

What’s your go to burger order? Maybe you guys are customizing it in a way that tastes much better.

My logic is, the customer who placed the order isn't here to eat any peanuts, so why can't I in their place? I'm pretty sure most employees wouldn't give a care anyway.. but just curious what's the official policy on it?

any preclosing trips/tricks that WONT fail a phantom shop? Plz lmk guys thank you, i’d be more than happy to share some of my tricks too via PM :) i’m trying to cut down on labor and any tips/tricks to save time to show my crew would be awesome thanks

Up side is it takes me less time to cut only 30 potatoes compared to 80. Downside is it takes every ounce of muscle lol

I went to 5 guys recently and I ordered 2 burgers and a large fry. Almost $40. When I placed my order I asked for 4 sides of BBQ sauce.

When I got my food the bbq sauce containers were half full so I asked for 2 more. When I did that the guy asked me if I tipped. I was pretty shocked he straight up asked me. Then he goes, you're asking for sides of bbq sauce and not tipping. That's when I said is it really appropriate for you to be asking me about tips? He replies is it appropriate? I dunno, I think it is. Then another employee filled 2 new cups of BBQ sauce and says sorry we don't have anymore lids. The original guy who asked me if I tipped went to the lobby and got 2 sauce lids before giving them to me.

At this point I was honestly shocked. They were talking out loud in front of other customers and employees about me not tipping. I don't tip if I'm not sitting at a table or at a place I go to frequently and know the employees. If I get to know you then maybe I'll throw a few bucks your way. He hands me the 2 sides of the BBQ sauce and says that's $5 at which point I took my food and just walked away.

I felt like George costanza in the car thinking of all of the things I should have said in rebuttal and was extremely annoyed about my experience. In retrospect I wish I had gone off on the guy for even asking me. Tips are earned for service, I don't count handing me my bag of food or filling some sauce cups as tip worthy and to call me out about it is really ridiculous. I have not complained to five guys yet but am thinking about doing it. I didn't get his name so they wouldn't be able to identify the guy that did it.

Thoughts?

*EDIT - I decided to fill out the form to complain on the 5 guys site. This is the response I received from a no reply email:

"Dear Kane1124;

Thank you for contacting us at Five Guys. We apologize for the behavior that you experienced from our team and thank you for taking the time to alert us of your concerns. We take feedback of this nature very seriously and will be addressing this with the location that you visited.

It is our hope that you will give us another opportunity to provide you with both fantastic service and great food in the future.

Kind Regards, Five Guys"

No offer for a refund, no offer for anything free in the future. Just a "sorry that happened to you." As much as I love their food, I was already on the edge of not going there anymore because of the prices. I think I will be done going there permanently now. Doesn't really seem like they care.

Was just checking the sub and pretty sure I haven’t seen anyone mention it yet, ummmmm it’s literally $12 or $12.99 I don’t remember but a little cheeseburger, little fries, and a drink for $12. When just like 2 - 3 months ago I would just get a burger and fries for like $20 something. Is no one else surprised? I thought more people would talk about it since five guys is judged for being so expensive 🤔🤔 or maybe this is only happening in California but either way I’m bringing my big back over there this Friday to get it again.

I'm the sixth guy

I interviewed on Tuesday of this week and the interview went really well. The person who interviewed me said I was yea in their book but the decision was ultimately up to the general manager. She also said that I’d get a call around Friday. Which it is today and I haven’t yet. I called earlier in the day for a follow up but they said the general manager wasn’t in and to call back the same time tomorrow at the same time. Any thoughts would be appreciated.