/r/alarmdotcom

Photograph via snooOG

Ask questions, get answers, and help each other with Alarm.com, Qolsys, 2GIG, DSC, PowerG, Z-Wave, and anything related. Alarm.com powers the majority of smart home security systems. It's provided through a network of security companies such as SuretyHome, AlarmGrid, GeoArm, Brinks, Frontpoint, ADT, Guardian, Vector, CPI, Select, AMP, Link Interactive, and more. You might have Alarm.com already and not even realize it. Moderated by providers and enthusiasts, not directly by Alarm.com.

Alarm.com smart home security and automation, and compatible equipment.

/r/alarmdotcom

1,814 Subscribers

1

Remove alarm com devices

I’m thinking about replacing my current alarm.com setup with a standard router and regular Internet connections. Right now, the system is set up with a dedicated connection that feels restrictive, and I believe I could get a lot more control and flexibility if I transitioned to a standard setup.

With a regular router, I could manage my own network security, and probably even expand my smart home capabilities by integrating different devices more easily. Plus, I think it would streamline things, making it simpler to troubleshoot and manage my Internet in general.

Anyone else made this switch? Curious about the pros and cons of doing this—especially from a security and smart device compatibility standpoint!

3 Comments
2024/11/08
15:52 UTC

2

Newbie

I’m new to this and a bit lost. Last year I moved into a house that had a Qolsys IQ4 in the kitchen and UX-Touch01 in our bedroom. The house has door, window, and motion sensors, as well as smoke/CO detectors. The panel always worked since we’ve moved in, and I just recently started service through Surety. One of the smoke detectors, wireless Interlogix SDX-135Z (discontinued), just died. These detectors are hooked up to the main IQ panel, and I’m looking for advice on purchasing a new one/ones since the aforementioned ones are discontinued. I was hoping to find wireless ones which will integrate with the panel, but just get confused when looking through Google, any help is appreciated.

And a side note, despite the IQ4 panel working great, I can’t get the secondary bedroom panel to link with the master panel. Some of the updates won’t perform and it doesn’t show an alarm to “enroll” it with.

8 Comments
2024/11/08
14:38 UTC

0

How to bypass an open zone on 2GIG Go Control alarm system.

How to bypass an open zone on 2GIG Go Control alarm system.

0 Comments
2024/11/08
04:20 UTC

3

Schedule Not Turning Off My Lights

Here's the rule I created to turn my porch lights on at sunset, then to turn off at 9pm. The Alarm.com app says my account is set to (UTC-05:00) Eastern Standard Time, which I believe it correct (I live in SC).

The lights turn on at sunset, but will not turn off at 9pm.

I tried deleting and recreating the rule, but no luck. Does anyone know what's going on, and how I may fix it? less Ω

4 Comments
2024/11/08
02:18 UTC

1

How to change the hostage code on 2GIG Go Control alarm system.

How to change the hostage code on 2GIG Go Control alarm system.

0 Comments
2024/11/07
04:51 UTC

1

How to add a user code on 2GIG Go Control alarm system.

How to add a user code on 2GIG Go Control alarm system.

0 Comments
2024/11/06
05:20 UTC

0

How to change the master code on 2GIG Go Control alarm system.

How to change the master code on 2GIG Go Control alarm system.

1 Comment
2024/11/06
05:18 UTC

8

Surety Job Opening: Customer Support Engineer

Surety is looking to add a Customer Support Engineer to the team.

See Job Posting

If you like what we do and think you might be a good fit then please check out the posting and send us a message. If you know anyone who would be a good fit, please pass this along. Thanks!

3 Comments
2024/11/05
17:03 UTC

3

App won’t load on iPhone

My app won’t load I have restarted the app and my phone numerous times is anyone else having this issue? Is there a way to fix this? I am on a IPhone.

8 Comments
2024/11/05
14:58 UTC

3

New home build and going with wired sensors and DIY monitored Alarm.com platform. Need advice on which panel to use - Vista20P or DSC/Qolsys?

I want:

  • Central monitoring, so have picked the Alarm.com platform
  • To use hardwired sensors as much as possible, since I’m doing a new home build where it’s relatively easy to run wire, and I want additional peace of mind that the sensors can’t be jammed. I’m going to use about 30 individual contact sensors for the doors/individual windows on the 1st floor and basement
  • To be able to setup and configure the system on my own, since I don’t want to bring in a local security company who’s going to charge me $40-60/month instead of the ~$20/month I could get through something like Surety or one of the other ADC partners.
  • To integrate with Home Assistant (so likely can't use the DSC since the Neo is the only one that works with ADC but it doesn't integrate with HA because of a proprietary system they use).

The Qolsys systems seem great because they have native ADC integration, are likely going to be easier to setup, and have stronger wireless encryption if I’d need to add wireless sensors down the road, BUT I would need an adapter that converts the wired signals to the wireless ones that Qolsys consumes.. and that seems to defeat the purpose for me because of the concern around jamming. FWIW the security panel will be in the basement utility room, about 35 feet from the nearest basement wired sensors.

Should I stick with the Vista20P? Or is there another option or consideration I’m overlooking? Any advice is appreciated.

25 Comments
2024/11/03
18:58 UTC

3

Connecting ADC cameras to an old NVR

I have a new ADC installation with cameras which replaced similar Hikvision cameras and a local ADC NVR. The NVR appears to create a new subnet for the cameras. I can reach that subnet from my home subnet with a route added. I can ping the cameras from that subnet. My question is whether there is a way to add these cameras as a backup to my old Exacqvision NVR so that I don’t have total dependence on ADC. If I try to add a camera using its IP address it does not work. Is there a way to do this or are the NVR and cameras somehow inextricably tied to ADC?

7 Comments
2024/11/01
16:26 UTC

3

Qolsys IQ2 double vision issue

Wanted to share in case anybody else is experience an issue where their IQ2 touchscreen is showing double vision like mine is in the picture. It’s a known mfgr defect and my service provider is sending a replacement at no cost. I couldn’t find much about this issue on Reddit/Google, or anywhere else. Not sure how it’ll work for those who aren’t using a service provider, but hopefully it’s a simple email or support ticket to Qolsys for replacement.

12 Comments
2024/11/01
14:41 UTC

1

Should I go with this vendor and their contract?

I called around to 3 different companies that on alarm.com dealer site.

2 wanted around $3000 for equipmen and install plus another 65 monthly

Alert360 would charge me about $700 for IQ4 panel, 2 smoke detectors, 1 door bell camera, 4 724 cameras however I do have to go into a 3 year contract at $50 a month. The house did come with a ADT system so I would be using all of those sensors with my panel.

is there a better company or solution, I cannot DIY myself as I don't know how to hook everything up from pre existing sensors.

14 Comments
2024/10/31
06:17 UTC

1

How do I turn off the voice announcement when the door opens/closes?

Please I’m losing my mind trying to figure out how to turn off the voice announcement when the door opens/closes.

4 Comments
2024/10/31
03:44 UTC

8

I just want the doorbell

Hi folks. I just had a house built a few years back. My alarm.com doorbell went out and i had to replace it. My doorbell does not chime inside after installation. I called the company but they said i needed wifi and an app. I never had it setup to my wifi...it came installed.

How can i get this working?

19 Comments
2024/10/30
18:02 UTC

2

Sensors going offline 1 yesterday and 3 just now.

I had my CO2 sensor go offline yesterday with no battery warning or anything. So I replaced the battery for good measure, rebooted the panel and went on my merry way.

Well just now 10 minutes ago I got 3 devices going offline at the same time.

What's going on?

EDIT: Just had a 4th sensor.

EDIT 2: I changed the batteries and updated the panel. So far so good. I will edit this post again if it has problems again.

10 Comments
2024/10/29
17:02 UTC

3

Choosing a provider & equipment and monthly plan

I'm doing some research and have at least found out what I'd like to get started with. IQ4 and I'll need around 15 door/window sensors as well. I may add on other z wave devices later which I assume I can do it Indo a diy install. I checked out the recommended diy companies on alarm.com but wanted to see if there's any other ones. I'm pretty handy so I'm pretty sure I can handle the install of the monitor, window sensors, etc. I'll be running real link cameras separate from the system at a later date

5 Comments
2024/10/25
22:17 UTC

2

Gaps in 24/7 recording footage

I recently had 3 security cameras installed at my townhouse in June and August. About 40-30 days ago, I began to notice black outs and missing footage on my timelines. This was on randomly one of them and has happened to each already MULTIPLE times. Even if there were issues with the internet connection, it should still be recording locally to the SD card, no? Well it’s either transmitting the video to the alarm.com cloud server then back down to the SD card or something else is wrong with the cameras.

Recently I began to notice a coincidence with the footage when I would check the live feed on my iPhone. Every time I checked it, it would be fine then randomly one will go down. It’ll try to refresh and then stop working. When I finally get it back up by refreshing over and over, the footage is completely gone from that time only. Its usually lasts between 1 to 5 minutes.

Has anyone experienced these types of issues? If so what was your solution or outcome?

The security company is currently going to swap out all the cameras for new ones and if it doesn’t work they are willing to let me out of my contract.

11 Comments
2024/10/25
02:37 UTC

3

Which model of the Alarm.com Floodlight Camera do you prefer?

The Alarm.com Floodlight Camera has been out for a few months now. It comes in 3 variants, each with a different power supply.

  • ADC-V729 connects via Wi-Fi and comes with a typical plug-in DC power supply
  • ADC-V729AC connects via Wi-Fi and gets wired directly into AC power
  • ADC-V729P connects via wired ethernet and is power by PoE++ or 24VDC

If you were going to install one yourself, which model would you pick?

If you're an alarm company, which model are you installing most often?

Please no "it depends on the situation" replies. I know that. I'm curious about what you would use in the situation you're actually in.

14 Comments
2024/10/23
21:40 UTC

3

Honeywell T6 Pro (zwave) thermostat integration

I'm in the process of selecting components for a new alarm.com system install. The control panel will be Qolsys IQ Panel 4 (and a couple of remotes). The new home I'm in has a very basic Honeywell T4 Pro thermostat and I'm going to swap that out for something better (context: my last home started with a Nest and I swapped that for an excellent Honeywell T10 with multiple Redlink room sensors).

Not sure if I want to commit to the Alarm.com smart thermostat (ADC-T40K-HD-W) quite yet. I don't see ANY reviews of this unit despite it having been out for so long already. I also read somewhere that if the ADC thermostats go offline for any reason they can't be controlled locally. Don't know if that's true.

It's not clear to me if the Honeywell T6 Pro Zwave thermostats integrate with alarm.com. Does anyone here have experience with that? I understand these devices will integrate with the Qolsys IQ Panel 4 as a controller but is that the extent of it or will they integrate with alarm.com for control from within there as well? The alarm.com compatibility list (on the website) doesn't list ANY Honeywell devices for some reason so I'm a bit confused since I have stumbled across web pages from alarm companies that state it's a good choice for use with alarm.com.

6 Comments
2024/10/22
13:32 UTC

8

Alexa Stopped working because Skill disappeared

Word to the wise: Suddenly last week ago we couldn't command things on Alexa like we used to. Previously we could say, "Alexa...bed light on" or "Alexa...den light to 60" (because dimmer). It said that skill is not enabled. I looked and the "Alarm.com" skill was still installed, but that's the old one where you have to say, "Alexa...tell alarm dot com to turn the kitchen light on"

It turns out the good skill had just disappeared from our Alexas. I went in and added it back in and got it working. Note: there are two Alarm.com skills and the one that works the way you expect is called "Alarm.com Smart Home". Beats me why there are two of these Skills, but there are and it doesn't hurt to have both installed.

3 Comments
2024/10/20
15:56 UTC

6

In notifications, what's the meaning of 'Include notifications based on monitoring station activity'?

I've tried searching and have not found any references to this particular setting/checkbox. Can someone describe what it does when this is checked vs not-checked?

5 Comments
2024/10/18
06:34 UTC

5

Is this supposed to be blinking?

dcs 9911 siren

My siren is blinking very faintly every 5 seconds. Is this normal? The panel says the battery is normal.

EDIT to answer my own post:

On a Qolsys panel, the anwer is:

  1. Select Setting, 2. Select Advanced Settings, 3. Edit Sensor, 4. Find the siren at the bottom of the listing, 5. Edit Siren, 6. Finally, change Activation LED to Disabled.

Hope this helps someone else out there.

7 Comments
2024/10/10
23:01 UTC

4

Alarm.com AI Deterrence demo

Customer posted this video trying out the new Alarm.com AI Deterrence (AID) feature.

https://www.youtube.com/shorts/dVPLR58XD3c

I think AID and RVM are game changers for Alarm.com video. They proactively do something about an intruder instead of just recording what happened. I don't see much else in the market like AID, it seems unique. Have you all seen anything else like this?

8 Comments
2024/10/07
20:48 UTC

5

Alarm System Upgrade Advice

Hi there - we recently purchased a 15 year old house that has an alarm system that was installed upon construction.

We have 3 6271c keypads, and hard wired (low voltage) sensors on all the doors and windows in a 5 bedroom 4500 square foot home.

We require a hard line to use the system and we live in a town where one alarm.com monitoring company has a monopoly on service.

I’d like a system that:

  1. Keeps the low voltage wired sensors
  2. Doesn’t need a hard line
  3. Can be activated from my smart phone.

Any advice alongside cost estimates would be appreciated!

3 Comments
2024/10/07
15:25 UTC

2

Arm away after door is locked from the outside only?

I recently bought a house armed with Alarm.com. At my previous residence, I had Vivint, which allowed me to make it so if you locked the exterior doors with the keypad from the outside, it would arm away your system automatically. I see on the Alarm.com app, you can automate it so that it arms away your system whenever you lock an exterior door, but that also includes locking it from the inside, which I don’t want. Has anyone figured out how to make their Alarm.com system arm away when you lock an exterior door from the outside only?

2 Comments
2024/10/07
13:58 UTC

5

Concord 4 replacement

We have some wired sensors and multiple partitions attached to our Concord 4. Does the iq4 support multiple partitions with additional slave panels for arming and disarming individual partitions?

Tia

8 Comments
2024/10/04
01:21 UTC

17

Widgets are here

App update with widgets has just been released

10 Comments
2024/10/03
16:40 UTC

5

Which Z-Wave Bulbs for IQ4 & alarm.com - no additional hub?

I'm having an alarm.com system installed next week with a Qolsys IQ4 Panel. I'm struggling to Google/Amazon a good answer for which ZWave light bulbs I can order. I'm hoping not to have any extra hubs and don't want to install a Zigbee card in my panel. Could any knowledgeable people here point me to some basic Zwave light bulbs I can use with my IQ4 & alarm.com? Thanks

Edit: I am renting, so I can't change out switches.

15 Comments
2024/10/03
16:30 UTC

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