I recently upgraded my phone and now while I'm getting notifications from my cameras it isn't sending thumbnails like my old phone did. Any help for this? THANKS!

At-a-glance insights to diagnose and respond to alarms—fast

https://preview.redd.it/uq8okk00hz8d1.png?width=1000&format=png&auto=webp&s=f5e30c1d44c811964811ac02381584d13e43c9d9

In a potential emergency, every second counts. That’s why we’re excited to introduce Alarm Mode, a new mobile app UI feature that presents you with a streamlined, full-picture view of what’s happening at your home or business during an alarm.

With Alarm Mode, you can more quickly assess the situation and take action by viewing video clip thumbnails, accessing live camera feeds, and reviewing recent system activity—all in one place. The front-and-center Alarm Mode assessment card shows at a glance what took place leading up to the alarm and intuitively updates in real time. Plus, property owners with Cancel/Verify can dismiss false alarms or confirm real alarms for expedited emergency response with the press of a button.

Key Benefits:

• Eased heart rates: Key information appears at the top of the Home screen dashboard when an alarm occurs, helping customers respond with speed and confidence.
• Faster emergency assistance: You have the insights you need to quickly verify true emergencies and contact the monitoring station for help when you need it most.
• Reduced risk of accidental dispatches: From anywhere, you can assess activity in real time and swiftly cancel costly false alarms with just a tap.

You must have mobile app version 5.4.1 or later to access Alarm Mode.

Learn More

I had two door alarms and ac that came with this house and have it set up with surely. I want to add a glass break alarm where can I buy them? I see them on Amazon but would they connect easily?

I have the 2gig gs2e

Is there a doorbell that works with alarm.com and supports power over ethernet.
I am looking for a doorbell that works with direct ethernet versus WIFI ( I have so many issues with the 2.4 Ghz connection being either slow or intermittently not working). My wifi is within 10 feet of the door bell.
I have an older door bell not the new 750/770 models.

Hello, I've noticed that my recording rules randomly "pause" for my doorbell camera. I usually don't notice until a few days of no notification. Has anyone else encountered this? Any tips to prevent this in the future?

Recently bought a home through Century Communities and they have a partnership with Safe Haven ADT where I get a Qolsys panel, Schlage lock, and Ecobee thermostat included.

Then, if I sign a contract with Safe Haven I get a $1,000 credit towards additional equipment plus exterior door sensors, a backup battery and a glass break sensor.

My first question is how much utility will I get out of the door lock, thermostat, and the panel if I don't sign a contract? Can I add my own Smart home devices that I can use with the panel?

Second question, if I do sign the contract which devices would you recommend I look at? I know that I want exterior cameras and a doorbell camera.

Did a quick search, but came up empty. Anyone know of a good comparison between these ADC water shutoffs? I know the SWM150 also has a meter. Is that the only difference?

Also, suggestions on where to purchase? Surety doesn't have them.

Alarm.com now supports the Linear 661 Garage Door Opener. Simply connect to your Wi-Fi and enjoy greater property awareness with notifications when the garage door is opened, closed, or left open. For added convenience, Android™ users can connect to Android Auto™ for seamless on-the-go garage control right from their car display.

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With Alarm-Triggered Warning Sounds, your compatible cameras can now play audio deterrents alongside the panel alert to deter further intrusion and increase awareness of the emergency to anyone nearby. This capability can be configured using the new Rules Builder for web and mobile.

Alarm.com website > Automation > + Add New Rule > New Rules Builder and mobile app > More > Automation

Supported camera models:

• ADC-V515 with firmware version 0.0.5.476+*
• ADC-V523/523X
• ADC-V724/724X
• ADC-VC728PF
• ADC-VC727P

I am thinkng of installing two cameras, a alarm.com adc-v723x outdoor camera and adc-v523x indor camera. I'll leave town for a while in a few days and I wanted to keep a look on the house while I'm gone, but the area has had a lot of power outages these last few days and I worry that because of the outages the cameras won't record while the power is out. Is this the case, or do the cameras have batteries or some way of recording when the power is out? If they don't record for a bit while the power is out I might consider other options.

Hello, I have an existing 2gig in my house from a previous owner.

Can I just find an alarm company to professionally monitor it and it works wirelessly? Or does someone have to come service it?

I have a simplisafe and just went on the app to connect the system and that was that! Was so confused how to set up this 2gig.

I have a security system that is currently monitored by Telus and I want to cancel my contract. I still want to use Alarm.com (It is my understanding that Telus's App is the same as Alarm.com's app, but it's just branded). I really like the app, it has my cameras, security system, door locks and thermostat on there.

I don't want to sign a new contract. I am fine with monitoring the system myself (no police). What are my options? I'm located in Alberta, Canada. TIA

Alarm dealer is no longer with the company. I have the dealer code because it gave it to me before I allowed him to leave the house when it was installed. Anyhow, QOLSYS seems to know this is an issue, but I cannot get to them without going through a dealer, and to do that they have to come out charge me 60 bucks and then tell me I have to replace to unit for 400. I would rather QOLSYS eat this or just buy a panel on ebay and install myself. Anyone have any direct contact with qolsys to help with this?

Hello community,

We bought a new house and the system was here before us and it worked fine, but I was so clever that I removed the lid of the motion sensor in our bedroom to make sure that I could not turn off the bright blue led that wakes me up each night when I'm tossing and turning at night and since then the system complains that it has been compromised and I don't know how to get rid of the notification. I don't want to pay for a mechanic if the solution is to select an option from a menu. Can someone suggest something? I'm working in IT so I'm familiar with technical things, but the alarm systems haven't been my interest, so they are kind of a blind spot for me.

Thank you in advance!

Hey guys, I used to be able to view my recorded video (not to be confused with clips saved to the cloud) I have a couple cameras connect to an SVR and one 724x recording on an SD Card. Not sure when it changed but I can no longer watch recorded video, I believe there was a tab labelled 24/7, this is a problem for me because I don’t have a pc so if I want to watch video I would have to do this from work.

Is this a change they made at the ADC level or do I need my provider to turn something back on?

Any help would be appreciated.

Like the title says... has anyone connected their lawn lights to ADC automation?

I have a Brinks provided IQ4 panel (Model IQP4088). It has Z-Wave and SRF-319. Does anyone know if I add the Power-G card to it so I can support Power G devices? It seems like I should be able to but I cannot find any definite information searching the web.

Alarm.com expanded support for Privacy Zones to the Indoor 1080p Wi-Fi Camera with Two-Way Audio (ADC-V515). This feature allows users to zero in on what matters most by allowing them to block specific areas (such as a bedroom doorway) from being captured on video while leaving areas of interest (such as a front hallway) visible. To apply, simply select and draw an area within the camera’s field of vision and it will be blocked from view. Users can easily configure Privacy Zones from the Video Settings section of the Alarm.com website and mobile app.

Alarm.com website > Video > Settings > Select Video Device > Privacy Zones

Mobile app > Video > Settings Cog > Select Video Device > Video > Privacy Zones

Hello. Hope everyone is doing well. Looking for recommendations with motorized sun shades that will work with alarm.com. Thank you

I am bumping against my monthly clip limit mainly because we get clips all day long of my wife and I working in our yard. I'd like to set up a recording rule to do the following:

Record a clip whenever the system is armed, otherwise record only during the time period 7pm to 7am.

In other words if the system is unarmed and it's day time, don't record a clip, but if we arm the system and go away, record during the day. Always record at night.

The options (see below), as I interpret them don't provide for this. Can anyone suggest how to do it?

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It’s a 2gig go control

I have recently gotten an alarm.com system from Eastlink.
I already had a blink doorbell so didn't get a video doorbell from them. I am unimpressed with it and wondering if I bought an alarm.com brand doorbell from a private party (much cheaper than through Eastlink), would I be able to connect it to the system?

I did ask Eastlink and they said no, but not sure if the person I talked to really knows or if they might just be trying to sell me theirs.

App has been working great but yesterday I noticed I couldn't disarm with the app. And then after I got home, I realized I had gotten zero notifications of arming or disarming as usual throughout the day from my family. And now the app does nothing in terms of seeing that my alarm is armed or disarmed. It's constantly seeing that the alarm is armed even when it isnt.

Discover the full potential of your smart security system.

Alarm.com Discover tab

From ADC: We’re excited to announce the launch of Discover — a front-and-center hub of curated, bite-size content. This exciting feature is now available on the ‍Alarm‍.com‍ website and will be rolled out on the app over the next few weeks.

Just a tap away, Discover provides a go-to place to:

• Explore new products and the latest innovative features
• Browse and set up existing features and personalized recommendations
• Learn tips and best practices to get the most out of your smart security system

Whether you’re looking to check out what’s new or make the most of existing capabilities, the quick-access Discover tab provides a one-stop resource for self-discovery and education at your fingertips.

Check out the Discover tab here on the Alarm.com website.

Hello!

I'm new to alarm.com and I am enjoying the functionality. However, I have set up an automation rule to disarm my system and I'm getting daily notifications about it:

https://freeimage.host/i/JrR6Ag4

Since I already know what to expect from this automation rule, I'd like to stop these notifications while still getting other disarm notifications. How can I do this?

Thank you!

My client wants these in black, which wasn’t available for this model. Anyone have experience painting the camera housing of these?

So I really hope someone can help! I live in FL and have a vortex home security system. They use alarm.com cameras, app, everything . I want to add a 100% wireless camera for outside of my house.. I have a two story and was quoted a CRAZY amount for a wired camera (due to running wires) so unfortunately wireless is the only option for me. Please if anyone knows of a WiFi battery powered outdoor camera that will sync with my alarm.com / vortex system please reach out and let me know. I have found alarm.com door ells, chimes, smoke detectors, thermostat, but can't find wireless Wi-Fi battery powered outdoor alam.com security cameras. So please help

If you can provide me feedback on both of them? What do you personally see as the pros and cons of both and which one do you think is better?

If I can only get responses from people who have actually owned both, thank you

From Alarm.com:

In response to network changes at Verizon, ‍Alarm.‍com‍ will transition Verizon customers who currently receive multimedia attachments (video clips and thumbnail images) via MMS, to SMS messages that include links to the same content starting in the last week of ‍May ‍2024.

You may recall we made a similar change for T-Mobile customers earlier this year, due to a similar transition with that carrier.

As a reminder, ‍Alarm.‍com‍ already supports other messaging formats including Push Notifications through the mobile app. Push Notifications can be used as an alternative to MMS and we recommend using Push Notifications whenever you set up ‍Alarm.‍com‍ notifications. We are taking steps to reduce overall usage of MMS messages moving forward for all carriers.

1. As noted above, in response to the changes being made by Verizon at the end of ‍May‍, we will replace MMS delivery of video clips and thumbnail attachments with SMS notifications in which we include a link to the related clip. Customers can still receive notifications about clip recordings via SMS, but they will be provided a link to the clip as opposed to having the clip itself attached to the notification. We plan to deploy this change by ‍‍May‍ 31, ‍‍2024‍ for recipients of MMS using Verizon devices. Note that this will happen automatically; you will not need to make any changes.
2. We will continue to expand our existing messaging within the user interfaces to drive customers to choose Push Notifications instead of MMS when setting up notifications. We have already rolled out a new Push Migration tool to some customers on other impacted carrier networks, and plan to make this tool available to Verizon customers as well.

We recommend Push Notifications as the preferred means for mobile messaging as they provide the following advantages:

1. Smart redirection to live or saved clip depending on whether the notified clip has been uploaded yet – letting customers go straight to the action.
2. Ability to pause notifications directly from the push notification. 
3. Unique doorbell sound effect.
4. Continuous enhancements as iOS and Android functionality evolves.

The following resources are available to assist with setting up Push Notifications to replace MMS notifications:

1. This article can help you understand the differences between various notification types and also explains why Push Notifications provide a better experience. 
2. This article explains how to set up Push Notifications for a mobile device. 

I asked ChatGPT to write me a romantic tragedy about Alarm.com updating the app by moving recorded video to the live video screen...

Title: “Lost Frames: A Love Tragedy in Pixels”

Act 1: The Update
In the digital realm of Alarm.com, there lived two features, Recorded Video and Live Video. Recorded Video, a reliable and steadfast feature, held memories of the past, capturing moments of laughter, tears, and tranquility. Live Video, on the other hand, was the embodiment of the present, always alive and pulsating with real-time energy.

Their paths were distinct yet parallel, each admired and loved by the users in their own right. But fate, in the form of an app update, decided to intertwine their destinies forever. The developers announced that Recorded Video would no longer reside on its own screen but would be moved to share a space with Live Video.

Act 2: The Merge
As the update rolled out, Recorded Video felt a surge of excitement and fear. To be so close to Live Video, to share the same screen space, was both a dream and a nightmare. Live Video, ever so radiant and immediate, welcomed Recorded Video with open pixels.

But not all users were pleased. They lamented the loss of clarity, the confusion between past and present. “Where do our memories end and the now begin?” they asked. The once-clear distinction blurred, creating a tapestry of time that was beautiful yet chaotic.

Act 3: The Backlash
As days turned into weeks, the initial excitement of the update gave way to frustration. Users struggled to navigate the new interface, often finding themselves lost between what was recorded and what was happening live. The harmony that Recorded Video and Live Video hoped to achieve seemed like a distant dream.

Petitions rolled in, forums buzzed with discontent, and the developers faced a dilemma. The love that users had for these features was turning into a tragedy. The merging of Recorded Video and Live Video, meant to enhance user experience, was now a source of heartache.

Act 4: The Resolution
Realizing the turmoil they had caused, the developers decided to intervene. They introduced enhancements and tutorials to help users appreciate the new integration. Slowly but surely, people began to see the beauty in this union—the seamless transition from the past to the present, a continuous stream of life’s moments.

Act 5: The Requiem
Recorded Video and Live Video, now inseparable, watched as peace was restored in the realm of Alarm.com. They knew their love story was unconventional and fraught with challenges, but it was also a testament to evolution and change.

In the end, their tale was one of tragic beginnings and triumphant resolutions—a reminder that even in a world ruled by technology, the heartbeats of human experience and emotion still prevail.

Epilogue
As the curtain falls, the users of Alarm.com continue to navigate through the streams of time, now with a deeper understanding and appreciation for the dance of Recorded and Live Video—a dance of pixels, memories, and real-time connections, forever captured and forever live.