I have an ADC-T2000 thermostat hooked up to zwave on my home assistant, I received this thermostat from a friend, so I didn't go through any provider, set up subscription etc.

My dilemma is that when I try to change some of the configuration, mainly "swing" it always reverts to the default of zero, which is frustrating, because my furnace is cycling multiple times every hour.

Is there a way to make sure the settings stick?

Is there somewhere I can download the latest firmware to update it?

Is there an explanation of all the different parameters so I know what each setting is?

screenshot of parameters

Thanks for your help!

I live in Ireland. I had heating controls installed a few years ago by a company which has since gone into liquidation and been taken over by a new company. The system is alarm.com however I have no security system, cameras, etc just 3 thermostats which run upstairs/downstairs/ and hot water.

My issue is that with recent storms I lost WiFi. My land-line went and I have a backup mobile in the router but the mobile coverage was knocked out too with the weather. Thankfully I had power but I wasn't able to turn on the heating as it's routed through the panel via WiFi.

Normally to turn it on I wud use the thermostat and increase the temperature til the boiler clicks on. Or use the app. Neither were working. When the smart controls were installed they removed the physical on/off switch on the wall. The new company which bought out the original installer is saying they have no manual for my system or every system is different or get in contact with plumber etc. But basically not helping.

How do i bypass the panel to get the boiler to switch on when I have no WiFi connection?

I originally set up my garage doors with using an old wifi name and have seen given control to Alarm.com to manage them. I've updated my panel to the new wifi but my garage doors still show connected to the old wifi. How do i migrate these?

We have a very difficult time with our system this weekend. One of the door sensors continuously over the last few weeks has been going on and off bypass and then our water leak sensors. So today, I changed all the batteries on the water leak and door sensors. The door kept going to bypass regardless, so I put some paper in between the battery and the back to keep it in contact with the metal. This fixed the door sensor. However, now, one by one, every zwave device in my home is failing being listed as malfunction on the alarm.com system and completely disappearing from the list of devices. We have 60 plugs, switches for lights, ceiling fans, and some door locks. Etc. Sometimes, the malfunction warning clears from our app. Ut the devices don't return to the list, and then the malfunction notice pops up again. We currently have 20 malfunctioned z wave devices, and every 10 minites or so, another goes off

Edit: I'm on Qualsys IQ panel. Last firmware was a month ago forced updates by support because it never auto updates.

So I have a home that had a alarm system setup over 10 years ago. All doors/windows have sensors and there is an alarm panel hub all connected/wired. I know they previously used alarm.com. The problem is I have no account or service provider. What would be the best way to go about setting this up to be functional?

I know nothing about how this all works so hopefully this makes sense. Ideally for me I would like to be able to use the system in a way that I can just monitor things myself and the panel will sound an alarm if triggered. I don't need police response or outside monitoring.

Thank you!

It was gone for a little while when I updated to iOS 18, then it came back, and since yesterday (Jan 16, 2025) it is gone again.

Anyone else?

Not the END of the world, but it was such a nice QOL to just swipe right and click arm.

I recently moved, and our new home has an alarm system already installed. There's a local provider that uses alarm.com for $40 a month. Nesrly $20 more from the city I moved from, but whatever.

However, I have all my own tech and am curious if it's possible to set up my own local host via Home Assistant? I want to use the door & window sensors, glass break, and smoke alarms that are currently in the home that works via the local provider via Alarm.com.

I know I won't get 24/7 monitoring and the other benefits from a provider. I'm not worried about that. I really just want notifications to my device(s) w/o a provider and automate other things in the home when these sensors are activated. Ex: certain door opens, notification plus automation to turn the light(s) on.

My main control panel is Interlogix Simon XTi-5. My door sensors are Interlogix TX-E201

Everything else is obviously compatible with that. I'm not exactly sure the glass break sensors and smoke detect brands as I've not checked them yet. I'll edit and update this once I do.

Thanks for the help!

Anybody else?

My thermostat just does what it wants. It doesn't follow the smart away settings and rarely follows the regular temp schedules. I first noticed this back in September of 2024

I have two thermostats, one on my first and another on my second floor. One is an older model and the other is a newer T2000 model. I have two times set when my schedule changes, 12am and 6:30am. For the winter schedule the temp should go down at 12am when we go to bed and increase at 6:30am before we wake up. One day both scheduled times worked the next day they didn't. Yesterday they didn't work but it randomly changed both thermostats at 10:39pm when that isn't even remotely a scheduled time change. I had my alarm company look into it with phone support and on site support but no luck. They called Alarm.com and they told us that the Smart Away feature is a known problem that they are working on but the Tstat schedule issue is not.

Trouble shooting measures we took included, updating the software, deleting the Tstat and relearning them into the system, checked the wiring by a HVAC pro, and several panel reboots, but nothing has worked.

I also have a lot of Zwave switches that are on schedules and they work just fine, this is only a thermostat issue. So I am waiting for my alarm company to swap out my Qolsys panel and rebuild my system. I hope that this works.

Anyone having similar issues?

We just got a Vector security system put in. Anyone know why every time I try to view the live feeds of my doorbell cameras this message comes up and I have to click retry? 90% of the time I click it and then it shows the live view fine. It’s just annoying having to do it all the time. Thanks for your help!

Hey yall

My thermostat is stating there’s an alert “No Z-Wave Signal” and my app is stating an alert “Radio not Responding”.

Has anyone experienced this and what was the remedy? The support team immediately jumped to want to send someone out for $50 but if it’s something I can fix on my own I’d love to know especially during a winter storm/after the holidays - any way to save money is best lol! 😆

Thanks in advance!

I have seven windows tied to one sensor group/name in the ADC app, we’ll call this group “Window Main”. I’m not sure if that is the norm, but it’s what our builder gave us. Anyways, the app is indicating that I have a window open in this group on the device management screen. Also, on the main page where you can arm the system, there is an open sensor indicator and when I click the drop down it says under Panel - “Window Main Open”.

On the panel itself there is no window showing open. I can arm in stay and away without any issues or bypasses.

Has anybody dealt with something like this before, or have any advice on how to determine which window is the issue?

TIA.

I'm trying to understand what features / functions are dependent on my local grid power vs local internet vs power at some remote ADC location or server.

We have been an alarm.com dealer for a few years now, and I have previously sold access control though i've never offered it through my own company. I have an existing client that wants access control so I figured I would sell them some ADC access control, but I don't see it on my service packages. I assume I have to get certified by ADC, but unsure where to start. Could someone point me in the right direction?

I'll email my rep on Monday but we're bored at home this weekend so I figured it would be a good time to take it up.

** UPDATE : I replaced the Z-Wave card today and this seems to have fixed the issues. I am willing to bet it was bad from the factory and finally just stopped working completely.

ORIGINAL POST: Wondering if anyone has run into this..

It seems like with my ADC setup through a Qolsys IQ panel 2, my z-wave devices randomly stop responding. I have two kwikset door locks and a T2000 thermostat connected through Z-wave.

Nothing specific triggers this issue, it happens completely at random and resolves after hours/days. Nothing changes on my network or my system setup.

The locks can be powered cycled by pulling the battery pack and usually corrected but the thermostat does not, even when the batteries are removed. The system never “loses” the thermostat or locks , they just won’t respond to commands unless I physically change temperatures or manually unlock the doors. The same goes for any scenes I have programmed. The scene will run but the devices will not follow the programmed logic because they do not respond.

The system works great other than this, but it’s quite annoying that these devices do not work reliably. Wondering if anyone else has this issue as well?

Things I’ve tried:

• resetting and re adding all devices
• a brand new kwikset lock (new one does it too)
• creating a different WiFi network, even using a different mesh system
• verified z-wave signal is great
• verified WiFi connection to the panel is great
• reinstalling the app
• rebooting my phone

I am planning on installing a Lutron RA3 system and was looking at the IQ4 panel. I would like to have a bunch of motion sensors around so that lights turn on automatically when you enter certain rooms. What degree of customization is there for this in alarmdotcom?

Specifically, I would like different conditions for different times.

Let's say you walk into the kitchen in the morning, the sensor senses you and turns on the lights automatically to 100%. Starting at sunset, it would only turn them on to 60%, and let's say when you arm the alarm for nighttime, it would only turn them on to 1% until the alarm is disarmed, or it is sunrise.

Is something like this possible, or would I need to use Home Assistant? Can the sensors from the IQ4 panel be used in Home Assistant as well?

I need to find the best doorbell camera that I can. A few months ago we agreed to install an alarm system for my mother-in-law’s piece of mind.

This resulted in replacing our Nest Hello doorbell with a VDB780 doorbell. The new doorbell is worse than the nest in every way. The pics are low quality, it’s slow to respond, and I have to take it down to charge it periodically.

Is there a wired doorbell cam that works with alarm.com and comes close to the Nest in camera quality?

I am looking at alarm and home automation. I have used various systems in the past, and have a new (20 year old) home, and need the basics, like security and fire alarm, but also want to venture out and include lighting, HVAC and maybe other home automation. Is alarm.com the place to be, or should I be looking elsewhere?

I had a home setup with Control4, and we never seemed to get to "done," and it was proprietary and expensive.

Does anyone know if it’s possible to get SVR activated through Safe Haven? I bought the ADC SVR-210 and to my dismay I learned that my account does not support SVR. It appears that the safe haven service plans cannot activate this option. Not only do I think that is ridiculous they won’t support SVR, but it’s even more ridiculous that SafeHaven is completely clueless and cannot give me a straight answer whether they can help me or not.

Is there a work around to get SVR? Can I switch dealers that would support this and still use all my same equipment?

Thanks for any info!

Ps. Safe haven is a horrible company

Hi,

I have an Alarm.com ADC-W115C Doorbell Smart Chime. It intermittently chimes even though I get a notification on my phone. My doorbell - ADC-VDB755P is hardwired.

Any thoughts on what could be going on - how to diagnose the issue ?

Does anyone have any ideas/contact to become an alarm.com dealer?

Hello! We had our system installed by Alarm.com with ADT when we built our new home, and we'd like to add a spotlight camera to our one side, but can't seem to figure out which ones are compatible other than the Google Nest one that will add another $50 to our monthly fee that is already $60+. How can I tell what cameras have z-wave compatibility? Is there a list anywhere?

I’ve been an Alarm.com customer for eight years, but my recent experience with their customer service has been incredibly disappointing. Two of my devices—a smoke detector and a carbon monoxide detector—stopped working, so I reached out to get them replaced. Instead of simply helping, I was told I’d need to subscribe to a warranty service for an additional $19.99/month to get the replacements.

I then spoke with the Loyalty Department, where an agent named Alex initially offered to replace the devices at no charge and lower my premium fee to $20/month. I asked for some time to think about it, and when I called back, no one could honor the offer. Worse, Alex was conveniently unavailable, which made me feel like they were dodging the situation.

This was the worst experience I’ve ever had with a loyalty department, especially after being a loyal customer for eight years. Their lack of consistency and poor service left me no choice but to switch to Vivint, which offers better service, lower fees, and no upfront charges. Alarm.com has lost a longtime customer because of their poor handling of this situation.

Supposedly this is a new feature, to add scene buttons to the Android Quick Access panel.

I can edit my panel, but can't seem to get the alarm.com buttons to appear as choices. Has anyone gotten this to work?

What an unbelievably lazy "bug" on these, with the master being able to add your own via BT and WiFi, but limited to 20. They should just let us specify a network location instead - very easy.

But the slave powerG unit doesn't even have that. They load their boring pictures and you can do is delete them. The "+" is missing.

Not sure how software with an adverised photo frame is released this long and doesn't have an ability that is clearly being marketed as having.

Convinced their development is awful and we have to pay the price of their poor skillset and release management capabilities.

Anyone else annoyed by this?

This is just an FYI/learn from my mistake, but I recently switched from an Orbi to a full Ubiquiti setup via UDMSE with a couple of U7 access points. Anyone making the transition will be amazed at the amount of network information and granular control available via UniFi.

One thing that stood out was the listing of connected devices. At first it was information overload and I wanted to identify every item connected to my network. Now Ubiquiti is fairly good at identifying everything but there are exceptions. Like the Qolsys panel is identified as a Minex Neo. When I first saw that device on UniFi I thought to myself, what the heck is that? After googling it, I ended up blocking it. After a few days, I didn’t notice any ill effects so I thought I was all good. Only a fee days later did I notice my Alarm.com wasn’t getting WiFi. I tried everything to connect but nothing worked. I eventually realized that maybe that random minix media player was in fact my Qolsys panel and sure enough, after unblocking it, it connected.