/r/XboxSupport

Photograph via snooOG

Peer-to-peer based community dedicated to helping users troubleshoot their Xbox hardware and platform issues. This includes compatibility, setup, purchasing help (what to buy), and all related topics.

Welcome to r/XboxSupport, a peer-to-peer based community dedicated to helping users troubleshoot their hardware and software-related Xbox platform issues. This includes compatibility, setup, purchasing help (what to buy), and all related topics.

Please be kind!


Rules

#1 - ALL questions are welcome here

  • This subreddit welcomes both veteran and new users
  • If you're only reply is 'google it' or otherwise dismissive it will be removed

#2 - No personal attacks. Keep it civil

  • Report violations, don't engage
  • Discuss the subject, not other users

#3 - No discussion of hacks, pirating software, account sharing, region switching for price exploitation, or other non-supported features


#4 - No enforcement issues

  • This community is incapable of assisting you with an Xbox coms or account suspension.

  • Please instead use https://enforcement.xbox.com/

  • This is the only way to address account enforcement actions.


# 5 - Posting personal info of others, including gamertags, is prohibited


# 6 - Use a descriptive title * You have a much higher chance of receiving help if you clearly describe your issue in your title.


# 7 - Megathread Policy * Large scale issues may be consolidated to a Megathread which will be highlighted atop the community. Please check before posting.


This community is maintained by an all-volunteer team. Share your suggestions and thoughts via modmail.

/r/XboxSupport

48,203 Subscribers

1

Home xbox games not sharing more in description

So I bought a game on my Xbox account and I have my friend set as a member of my family and an account on my home xbox but when he tries to open games from my account the game blips gray and then closes please help

1 Comment
2025/02/01
05:22 UTC

1

The console does not mark my hard drive storage correctly

I recently upgraded my Xbox One S with an SSD (for longer life) however that SSD is 950 GBs, and when I formatted it from the PC it showed everything correctly.

However, when I installed it on the console and made it work with the option (Update offline) it only registered 350 GBs.

What can I do?

1 Comment
2025/02/01
05:21 UTC

1

New xbox series x dont Start Propeller.. please help me

Hello dear community, yesterday I finally managed to buy a new xbox series x from my local electronics retailer after months of saving. But my joy was short-lived. When I connected the new xbox at home, it started to update. When I start it up again, the xbox logo only appears once and then I have a black screen. The xbox then switches off again after 5 minutes. I have repeated this 20 times and can't get any other results. Is my new xbox defective or am I just too stupid to set it up? Please help me, I'm really desperate.

3 Comments
2025/02/01
05:14 UTC

5

will my purchases transfer? i need to know

i recently got my own One X so that i no longer have to share and i was wondering if all the games i purchased with transfer over? like i know the games that are installed won’t transfer but will the ability to download them transfer?

5 Comments
2025/02/01
04:46 UTC

1

Game bar not recording my mic if I set it to "all" mode

I'm on pc and my game bar will only clip my voice if I have it on game mode but I also want it to pick up on my browser but when I set it to all mode it stops picking up my mic but picks up my browser fine. I mainly just want to record my mic, discord in chrome, and what ever game I'm playing. I've looked everywhere but can't find why. I've given it permission to record my mic. How do I fix it because its kinda weird that it sounds like I'm talking to myself when I clip something.

1 Comment
2025/02/01
03:53 UTC

1

Controllers flashing, will not connect at ALL

I am at my absolute wits end, and am ready to just toss my Xbox One. I still currently use my first Xbox one from years ago, and it’s been great! Except for this issue that started a few months ago. All of a sudden my controller would randomly disconnect, then reconnect mid-game. And now it won’t even connect at all. I’ve done hard resets for both, put multiple sets of brand new batteries, tried different controllers, and the issue is just not fixing itself. I haven’t been able to use my Xbox in months, and I don’t want to lose the 1000s I’ve spend in games, but I also just want to watch Tv. I can’t even connect my phone, as I need the controller to do so. What should I do at this point? It’s not worth enough at this point to try and send it to someone to fix.

3 Comments
2025/02/01
03:50 UTC

1

Does anyone know I fix for game clips stuttering?

I’m trying to record things to show to friends or post online, and though the games run fine and smoothly I’ll go look at the recorded clip and as you can see it stutters every few seconds completely ruining the clip. I’m simply just playing on my tv, I heard some people say it’s a problem on monitors. I don’t know what could cause this or how to fix it. If anyone knows a fix I would be very grateful.

1 Comment
2025/02/01
03:43 UTC

1

I got a Xbox series x for Christmas from my mom, she got an additional option for 2 years but it just ran out

As title says I got the Xbox series x for Christmas, she said it came with 2 years of ultimate game pass and when I turned it on it said that I had 2 years of ultimate and that I could claim it for the current account I was logged into, I claimed it(and I know I did because I was refunded for my core on 12/25/24, but now as of today, my ultimate ran out, the weird thing is that it was a few days more than a month, but the main problem is I was supposed to have two years. Can anyone help?

3 Comments
2025/02/01
03:09 UTC

3

I think I might’ve softlocked my console

So, my controller got disconnected from my Xbox Series S randomly, and I couldn’t get my Xbox into connection/pairing mode to reconnect it, no matter what I tried. Some how, while trying to reconnect it, I ended up resetting it, and now I’m stuck on the screen you see above.

Obviously I can’t hold the Xbox button down if the controller isn’t connected to the Xbox in the first place, so what do I do?

38 Comments
2025/02/01
03:08 UTC

1

My Left Trigger activates my Right Trigger but i just press the Left Trigger

-----FIRST OF ALL-----
It´s a PowerA controller, but first if someone starts talking 'meh its third party' or 'its a crime use this', remember that these controllers are not produced by xbox but they are licensed from xbox so its not a crime or something like that and another fact that i saw the microsoft´s news and are people saying this controller would not work correctly or not work anymore but this only will happen to that non-licensed controllers like this one.

https://www.mercadolivre.com.br/controle-p-xbox-one-com-fio-joystick-video-game-pc-gamer-cor-preto/p/MLB19716925?pdp_filters=item_id%3AMLB3202206261&from=gshop&matt_tool=14213447&matt_word=&matt_source=bing&matt_campaign=MLB_ML_BING_AO_CE-ALL-ALL_X_PLA_ALLB_TXS_ALL&matt_campaign_id=382858295&matt_ad_group=CE&matt_match_type=e&matt_network=o&matt_device=c&matt_keyword=default&msclkid=1c50e0924b1c1380aa5d870fce9e9aaf&utm_source=bing&utm_medium=cpc&utm_campaign=MLB_ML_BING_AO_CE-ALL-ALL_X_PLA_ALLB_TXS_ALL&utm_term=4581596253419768&utm_content=CE

I´m from Brazil, so i dont know if its gonna enter in any other region but these one in example is a non-licensed one.

----HOW IT HAPPENED-----

I was playing Red Dead Redemption and i was noting that when i pushed LT, John was aiming and shooting at same time, and i knew that was something wrong because when i played it back in the Xbox 360 it wasnt that way, so i thinked that it was some kind of option that was activated and was doing this, so i checked everything and didnt found nothing, then i thinked it was a bug because i was playing in Series S and it was just a little bug, then i played till some missions of mexico, specifically in that mission that you plant dinamites in the way to attack a convoy of wagons, and at the middle of that mission i was just going like a way up the hill to hide and wait till the convoy pass through and i pushed the right analog up and John aimed and there i started to think it wasnt just a little bug or something normal about the 'port' to Series S.
After that i came to reddit to ask it was normal or no. Here is the post.
https://www.reddit.com/r/reddeadredemption/comments/1gck8ql/comment/ltuimha/?context=3

And then i noticed it started to do it in Fortnite Festival, i was playing One by Metallica and that part that comes a lot of notes in LT (green notes) when i pressed some of they activates the RT (blue notes), after that it was worst because every game i played it happens in it too.

----THINGS I ALREADY TRIED BUT FAILED----

  1. I first tried to update my controller in the PowerA Gamer HQ in PC, i updated and nothing, the trigger still activates the other and same about the right stick.

  2. After that i calibrated every single thing i could and nothing, and i tested to put dead zone in the two triggers and still nothing

  3. I opened it and noticed that a little black plastic have broken from the LT trigger so i thinked 'Well, there is the problem.' and i by myself bought and switched the whole LT button. (NOTE: i already have a lot of technical experience but never had this problem)

----FINISH----

So im almost getting crazy because i never had a so complicated problem like this one, so if someone knows how to fix it, i would be really grateful.

The my model is the normal Enhanced Wired Controller, specifically the Metallic Blue. Here is the link, remembering if dont enter its because im from Brazil or something about that.

https://www.mercadolivre.com.br/controle-joystick-acco-brands-powera-enhanced-wired-controller-for-xbox-series-xs-advantage-lumectra-metallic-blue/p/MLB16997367?pdp_filters=item_id%3AMLB3263594157&from=gshop&matt_tool=14213447&matt_word=&matt_source=bing&matt_campaign=MLB_ML_BING_AO_CE-ALL-ALL_X_PLA_ALLB_TXS_ALL&matt_campaign_id=382858295&matt_ad_group=CE&matt_match_type=e&matt_network=o&matt_device=c&matt_keyword=default&msclkid=1c022341bb2e1326944744dc31fc7511&utm_source=bing&utm_medium=cpc&utm_campaign=MLB_ML_BING_AO_CE-ALL-ALL_X_PLA_ALLB_TXS_ALL&utm_term=4581596253419767&utm_content=CE

3 Comments
2025/02/01
02:47 UTC

1

When I play rainbow six siege my Xbox series X

My Xbox randomly gets a wierd drop in fps or at least I think so, and it makes everything slow and buggy and laggy. It only lasts a few seconds

1 Comment
2025/02/01
02:41 UTC

13

Xbox one won’t turn on. Anyone knowledge appreciated.

Went to go turn on my Xbox One today and this keeps happening (see video). Any ideas or do I just need to finally make the jump to series X?

47 Comments
2025/02/01
02:28 UTC

1

Muffled/quiet voices in games for some reason

Hello, awhile back I started a new Elden Ring game and when the opening cutscene played the voice of the guy talking was very quiet for some reason, at the time I just thought I had turned the volume down for some reason but after playing through the entire game like that with very quiet voices and other games having very quiet voices I've come to realize that there is an issue. If anyone has any advice to fix this, it would be greatly appreciated. (I also use headphones and never use tv audio if that's important.)

1 Comment
2025/02/01
01:29 UTC

1

Question about Xbox Gift Cards? (Pounds/Euros)

I live in the EU and use Euros but I mistakenly redeemed a Pounds Gift Card. What do I do? :(

4 Comments
2025/02/01
01:15 UTC

1

Xbox app popular with friends displaying people I'm not friends with

I've come back to Xbox and my Xbox app is showing people I removed from friends still in the popular with friends bar, I've even tried blocking them just get clear the tracking but to no avail. I also tried setting all the privacy stuff to the strictest setting and it didnt change anything.

When I click into the game on the bar, it shows people I'm actually friends with to which is even more weird.

Is there a way to prevent it from tracking people not actively on my friends list?

1 Comment
2025/02/01
00:54 UTC

1

How do I get audio to play from 2 hdmi channels at the same time

I want to get audio from my laptop to Xbox. And whenever I switch hdmi channels the other hdmi audio cuts out. And whenever I connect my laptop to monitor the display is there but now audio?

4 Comments
2025/02/01
00:26 UTC

2

Really need help with my series x, controller won’t connect and Xbox support aren’t helping and it’s very frustrating…

I’ve had my Xbox less than a year(didn’t get a warranty it was bought for me) and from day one my controller didn’t properly connect, it would connect but keep disconnecting and it’s not every time so it’s been manageable… however recently it’s every time I use the xbox, I updated the controller, got new batteries, moved closer, tried it plugged into the Xbox, even bought a new controller but same thing with that one and idk what I’m supposed to do about it… tried to troubleshoot via Xbox support but the site kept crashing and it’s a pain in my ass… I’ve updated the console and both controllers and tried all different types of batteries and moved the console and controllers and nothing works idk what to do.. don’t have a warranty because my boyfriend bought it for me and didn’t get one so not sure if there’s even anything I can do in that department… helpppp😫😫😫

5 Comments
2025/02/01
00:04 UTC

2

Xbox Accessories no longer mapping paddles on Elite 2 (Series X)

Happened yesterday completely out of nowhere, I had remapped paddles about an hour earlier and it was fine, then I created a new profile and suddenly the paddles won't let me change them (trying to just does nothing).

They all register, and the assigned buttons on and profile still work as assigned, I just can't register any new ones nor change any on any existing profiles.

I plugged the controller into my PC and downloaded the app there, and it works completely fine. But obviously I don't want to have to go plug my controller into my computer every time I want to change a button. I can't reinstall it since it's a system app.

3 Comments
2025/01/31
23:56 UTC

0

Why do Xboxs start getting bad and not working?

After a certain point, it seems like they all start not working correctly. They won't restart and just keep blinking, they won't update games without power cycling first. Maybe I'm just unlucky, but once a year or 2 I dust them out.

17 Comments
2025/01/31
23:53 UTC

4

How do you share Xbox core subscription?

My brother has a Xbox core subscription and he wants to share with me, so I made his Xbox my home Xbox and my Xbox his home Xbox, games share but not the core membership.

5 Comments
2025/01/31
23:23 UTC

1

Buying a xbox key code from another region

So i live in the netherlands but i was thinking of buying a fortnite pack from eneba problem with that is the one i wanna buy is a key code from argentina so my question is would they code still work if i used a vpn or something i have nordvpn

3 Comments
2025/01/31
23:02 UTC

1

Alternative for Elite Series 2 controller

After owning two Elite Series 1 controllers and two Elite Series 2 controllers, I’m officially done with them. My last S2 is breaking down again after just two years—this time, the grips are peeling off rapidly, making it really frustrating to use while gaming.

I love the feel of the Elite, but the build quality just isn’t holding up for me. At this point, I’m looking for a comfortable, high-quality controller that doesn’t fall apart after a couple of years. I’m not necessarily after an "Esports" experience like the Razer Wolverine V3 Pro (which also seems a bit short for my liking).

What are your recommendations for a solid replacement? Preferably something with good durability and comfort.

4 Comments
2025/01/31
22:56 UTC

1

phat Xbox one software update roll back to a 2013 update

so I bought an xbox one and I want the original 2013 experience. How do I rollback all updates to it?

8 Comments
2025/01/31
22:34 UTC

1

Headset audio crackles/pops in and out. It happens on different headsets and different controllers.

My headset will crackle and come in and out. It was happening severely on my Nubwo. Just got a new wireless headset that I thought would solve the issue, but it's the exact same thing on these one as well. I tried another controller but it's a still a problem. It's driving me crazy, please help.

1 Comment
2025/01/31
22:30 UTC

2

Every month or so I keep getting logged out

Once a month my xbox series x (and my previous xbox one) log me out forcing me to log back in and go through the hassle of getting a new password. I play on it one day, turn it off and the next time I go to play it’s logged me out. Is there any explanation or solution because this becoming increasingly irritating.

7 Comments
2025/01/31
22:19 UTC

1

Can't play at the same time after upgrading to a new Xbox

Originally I had two Xbox One's that I could play purchased games on at the same time.

I upgraded my main Xbox to a series S. I can no longer use both Xboxes at the same time. It gives me an error that says the account is already in use.

I'm pretty sure I've got the "Home Xbox" setting correct. I've tried it both ways.

I've also tried using a separate account and the same account but cannot play simultaneously either way.

I'm on the same WiFi network as well.

Does anyone have any ideas or advice?

I can post screenshots or provide more info if needed. Any help would be appreciated, I've tried everything I know to try.

5 Comments
2025/01/31
22:16 UTC

1

Remote Play Unusable Recently (was fine for 2 years before now)

Does anyone know why Xbox remote play has been so bad recently? I've been using this for about two years and never had a problem. It's always been better than PlayStation remote play, but lately, it's been so laggy that I can't use it at all. network tests seem fine. It says the same thing it always has soooo i have no idea. also, PS remote play is fine. works great it's only Xbox right now.

7 Comments
2025/01/31
21:33 UTC

1

Xbox one having trouble installing a disc game

I’m not sure why this is happening. I’m trying to install Madden 17 and it keeps on stopping installation and when it says it is installing, it’s not. The disc is perfectly fine, and I was able to install other disc games to. I have plenty of storage available.

4 Comments
2025/01/31
21:32 UTC

1

Troca de HD por SSD e erro E101 ao fazer atualização offline

Meu xbox está na versão 26100.3281.amd 64fre.xb_flt_2502ge.241205-2200 (eu participava do Insider Program, não mais). Fiz a troca do meu antigo HD original por um SSD da crucial de 500 gigas, porém recebo o erro "E101 00000504 8B050041". Alguma ideia?

2 Comments
2025/01/31
20:37 UTC

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