/r/XboxSupport

Photograph via snooOG

Peer-to-peer based community dedicated to helping users troubleshoot their Xbox hardware and platform issues. This includes compatibility, setup, purchasing help (what to buy), and all related topics.

Welcome to r/XboxSupport, a peer-to-peer based community dedicated to helping users troubleshoot their hardware and software-related Xbox platform issues. This includes compatibility, setup, purchasing help (what to buy), and all related topics.

Please be kind!


Rules

#1 - ALL questions are welcome here

  • This subreddit welcomes both veteran and new users
  • If you're only reply is 'google it' or otherwise dismissive it will be removed

#2 - No personal attacks. Keep it civil

  • Report violations, don't engage
  • Discuss the subject, not other users

#3 - No discussion of hacks, pirating software, account sharing, region switching for price exploitation, or other non-supported features


#4 - No enforcement issues

  • This community is incapable of assisting you with an Xbox coms or account suspension.

  • Please instead use https://enforcement.xbox.com/

  • This is the only way to address account enforcement actions.


# 5 - Posting personal info of others, including gamertags, is prohibited


This community is maintained by an all-volunteer team. Share your suggestions and thoughts via modmail.

/r/XboxSupport

35,752 Subscribers

1

Xbox Series X Wont Eject Disc, Just Keeps Flashing

I recently got a brand new Xbox Series X and have been having a great time with it. Unfortunately, it seems like it's already having issues however, and its only about two months old. When I attempt to eject a disc, the xbox logo on the face of the console just flashes repeatedly and nothing happens. I can't get the disc to eject at all. I already tried power cycling the console, but am unsure what my options are or if there is another way of ejecting the disc.

1 Comment
2024/09/07
23:02 UTC

1

I have an old account logged into my xbox it was made by my dad before he passed i only know the email and a feint memory of the password is there any way i can recover the password so i can log add it to my new xbox

I have an old account logged into my xbox it was made by my dad before he passed i only know the email and a feint memory of the password is there any way i can recover the password so i can log add it to my new xbox

2 Comments
2024/09/07
22:52 UTC

2

Where do I find the enable button on my console?

I’ve been trying to get remote play set up so we can play on other devices (iPad, IPhone) I’ve done everything I’m supposed to do on the console but on my iPhone or iPad it says to push the enable button on my console, I’ve searched high and low on my series S and cannot for the life of me find it. Can someone please point me to the direction I should be looking to

2 Comments
2024/09/07
22:33 UTC

1

Would different monitors/TVs affect the performance of games on the Series X?

I'm playing RDR2 on a 50in Samsung Smart TV without Game Mode turned on, and it feels like it's running at 60fps. My brother is playing RDR2 on a 1600x900 Monitor and his looks like it runs about 30fps? We're both on a Series X. Is it from refresh rates being different?

2 Comments
2024/09/07
22:15 UTC

1

Is the Xbox series x supposed to be loud when installing a game from disc?

I just bought a series x today, and the first game I inserted was Fallout 76 but when I put the disc in and it started installing, it sounded like it was going into overdrive… is this normal?

1 Comment
2024/09/07
22:12 UTC

1

Xbox One won't let me sign in because it's "taking to long"

Been having this problem since yesterday. Fo some reason whenever I try to sign in to my Xbox One it's pops up with the message

"Please Try Again For some reason Microsoft account took too long to start."

Has anyone ever had this problem? If so what was it and how did you deal with it?

1 Comment
2024/09/07
22:06 UTC

1

I have a problem with my controller where it won't stay connected with the plate for the batteries on.

Today I tried to find a way to keep the headphone jack in place so that my mic would work, which I managed to do. But ever since then my controller won't work with the battery plate in/on. I don't know if it is hitting anything it's not supposed to, or if I broke something inside when I opened it.

1 Comment
2024/09/07
22:03 UTC

1

Help! Gigabyte m32uc with Xbox series X monitor calibration issue?

Hi all I am new here and am looking for some help. I have been researching for two hours on how to fix this and nothing has worked. I recently just got the gigabyte m32uc monitor. I am trying to do the calibration for all my settings. I have hdr 120hz 4k all on. I also have pc rbg switched on through my Xbox and srbg (I’m assuming it’s the same thing?) through my monitor on as well. When I try to calibrate the brightness I cannot see the closed black eye that it says I’m supposed to barely see. I turned my brightness all the way up and everything. It’s weird when I get close to the screen I can almost see the pixels of the outline of the eye. Any suggestions on how to get this fixed? Thanks!

1 Comment
2024/09/07
22:03 UTC

1

having some audio problems on Xbox One S

Was trying to stream on my Xbox one and the sound is glitching out all the time, when I try to speak into my mic it also glitches out. It had no problems yesterday but when I tried it today the sound started glitching out. I tried every possible audio setting option and nothing fixes it.

It also doesn't work whilst I don't try to stream. When I try to listen to music via the Xbox Spotify app it gets even worse somehow.

1 Comment
2024/09/07
21:45 UTC

1

Left 4 dead 1 and 2 on the Xbox one not working

I just bought left 4 dead and left 4 dead 2 physical copies as I saw I could play them on the Xbox one(regular not the one x) but whenever I put either game in all it says is “There’s a problem getting this content”. Does anyone know how to fix this?

5 Comments
2024/09/07
21:24 UTC

0

hello i just bought a nice newish one x for a score of a price

i just went to my local pawnshop and saw a nice all matte black xbox x with 2 controllers and saw they had it listed for 159 and i shot an offer for 135 and they took it it works great opened it up it’s super clean and it’s never been oleander before still had all the warranty stickers and it even came with the original box and it has no cosmetic damage anywhere so did i get a win or did i over pay ?

13 Comments
2024/09/07
21:17 UTC

1

Xbox no longer connects to wifi at all randomly.

Out of nowhere my xbox wouldn’t connect to wifi, fixed it once by leaving it unplugged for a few hours, now it won’t connect at all and has been like this for a week. Everytime i try it just says can’t connect to dhcp server. Hardwired via extender to the same wifi works fine but not wireless.

5 Comments
2024/09/07
21:11 UTC

0

How to remove certain icons from the quick launch bar ?

It's all in the title, I'd like to remove certain icons popping in the quick launch icône bar. Like the settings one or the Microsoft edge one ?

(Sorry for the picture, couldn't take a print screen of the home page)

3 Comments
2024/09/07
20:59 UTC

1

Ive Bin Having Xbox Network Issues And I Need Help.

For some reason My xbox Is telling me im offline but when i got to network settings it gives me the option to go offline and i dont know what to do about that cause im online but its telling me im offline. And my NAT type is unavailable. I dont know how to fix this. if someone could please help that would be great.

1 Comment
2024/09/07
20:47 UTC

1

Xbox Series Log-in Query - no internet.

Not sure this is the right place for this...

I moved home, WiFi is taking time to setup, thought I could play on Xbox offline, as games already downloaded, but it keeps saying I have to connect online before it will log into my account otherwise it won't let me play.

Is this correct or am I missing something?

I've already set the Xbox to go offline.

18 Comments
2024/09/07
20:16 UTC

1

Does my xbox have a hardware issue??????

6 Comments
2024/09/07
20:07 UTC

0

Does anyone know why my friends list looks like this?

5 Comments
2024/09/07
19:35 UTC

2

My Xbox turns randomly off why its happening?

4 Comments
2024/09/07
19:18 UTC

1

Photo Slideshow through Xbox One using OneDrive

I'm trying to find some help to display photos as a slidehsow through my Xbox on our TV. I did this previously by saving photos to my OneDrive and then accessing the folder from the Microsoft Photos app. However, my photos are now gone from there. I can create an album on OneDrive and add photos to it but on the App on the Xbox it only shows the album and then says no readable photos, videos or folders found. Any help would be appreciated to use our Xbox as a slideshow.

1 Comment
2024/09/07
19:18 UTC

0

I cannot reach xbox support and I need help!

Every time I click on xbox support both on my laptop and my phone it says bad request, anyone know of a fix or know why?

1 Comment
2024/09/07
19:14 UTC

6

Can I install this DLC on my Xbox 360 if I purchase it on the Xbox store website?

7 Comments
2024/09/07
19:10 UTC

3

Does anyone know a fix for this? My xbox clips have been doing this for about a month and halfish and it’s driving me nuts!

Any help would be LEGENDARY because this happens on all my games and I have no clue how to fix it!

3 Comments
2024/09/07
19:03 UTC

0

I need Help with USB Speakers on Xbox series X

I’m trying to figure out if there’s any way to get my USB-powered speakers to work with my Xbox that connected to my monitor. The speakers only have a USB connection for both power and audio, and I can’t seem to connect them properly since the Xbox doesn’t support USB audio.

2 Comments
2024/09/07
19:00 UTC

1

Why can’t I automatically upload game captures to the Xbox network?

I’ve checked all of my privacy settings. I’ve checked my capture settings, and all of it is set to allow automatic uploads to the Xbox network. So here’s the thing if I can’t get automatic uploads to work then I have to go and sit in and babysit 20 captures one at a time and can’t do anything else on the screen why you cannot batch upload to the Xbox network in 2024 is beyond me.

8 Comments
2024/09/07
18:47 UTC

1

is there ANY way to change the gamerpic to a custom one on pc????

1 Comment
2024/09/07
18:32 UTC

0

My Xbox turns randomly off why its happening?

1 Comment
2024/09/07
18:30 UTC

1

I got a (potential) problem with pre ordering space marine 2

First time in years pre ordering any game, but anyway I pre ordered Warhammer space marine 2 a few months ago but now that release day is nearly here it's telling me I don't own it and that I need to buy it again? Is this a common thing with pre orders?

4 Comments
2024/09/07
18:28 UTC

2

Can someone fill me in on the whole region thing?

So if I am in an unsupported country and my xbox location is set in the UK , on september 30 can i still buy and play games digitally or will i have to buy them physically ?

What about xbox live?

Is the whole thing even real? I can’t seem to find anything on the internet other than the posts from this sub?

4 Comments
2024/09/07
18:00 UTC

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