Hi - I'm having slower than expected download speeds as well as significant buffering when watching TV/streaming/video conferencing via wifi and wanted to see if you all had any thoughts. ISP is Xfinity with a "superfast plan" with download speeds up to 800 mbps. I have a Motorola MB7621 router with 4 Deco M5s set up as noted below. This is a 2 story home, each story about 1300 sqft. Internet/Modem is located on the 2nd floor where the Green dot is with one M5 wired to the modem. The 2 red dots are on the second floor. First floor is same set up with a Deco at the purple dot. The middle Deco is ~21 feet from the Main, the farthest is about 40 ft.

https://preview.redd.it/p7uwntn2f7he1.png?width=496&format=png&auto=webp&s=757d418a56dae32732fff923b3169dacabef182e

I used the Ookla speed test on my laptop sitting 8 ft from the farthest Deco and got the following results:

https://preview.redd.it/z0z2oi8gf7he1.png?width=624&format=png&auto=webp&s=0fc4109485f79a8f82639ab02a998ac22a102788

From the middle room Deco about 6 ft away got the following:

https://preview.redd.it/ktnci525g7he1.png?width=683&format=png&auto=webp&s=aebe9af5f5560a5897c48e1c48dee2b342b85f21

From 8 ft away from the M5 wired into the modem:

https://preview.redd.it/xnfthj30h7he1.png?width=599&format=png&auto=webp&s=0888df69ca5da4065990fd71b29345f6706770de

Interestingly, when I check speed using the Deco App on my iphone, I got the following (same location order as above, download/upload):

730Mbps/24Mbps

644Mbps/24.1Mbps
760Mbps/24.3Mbps

Any thoughts on how to improve performance/speeds? Happy to provide more information as needed.

Thanks!

Hello! I have a set of 3 X60 and I cannot figure out a way of getting our iOS devices to connect properly and continuously. Some days all is good, some we get forever spinning wheels while trying to connect to the Wi-Fi. Does anyone have the same experience?

Setup: 3x Deco X60 Fw 1.3.0 Rel. 500008 2.5 & 5ghz Mode: access point Beamforming OFF Fast Roaming OFF Smart DHCP ON

Thank you!

Hi I'm in Europe, planning to upgrade my great M4 from 2019. I look for some advices.

Current situation:

- Connection: fiber 2.5Gbps, I am directly connected to ONT via WAN port so the Deco is in Router mode.

- Appartament size: 100sqm "long" placement where main deco is at one extremity and the other in the midle. Current coverage is good with 2xM4 so I would keep the same. many brick walls in between but not very thick.

- Devices: majority Wifi 6, 2x computers Wifi 6E + LOOOT of IoTs (stable 2.4GHz is a must)

- Ethernet backhaul: very difficult tried in the past to pass the cable but i have limited space in the pipes. Tried with very old N300 powerline with lousy results (dont know if PX50 could be better)

- Wireless backhaul: currently I get 100Mbps from the satellite Deco, not bad I'd like to squeeze a bit more, but I don't need 2Gbps.

- Wired devices: all 1Gbps

- Speed demand: not really an issue min 100Mbps - for many years I was limited by my ISP, now I have 2.5Gbps as standard package, but I don't need it all. Saturating already 1Gbps is enough.

My prios are:

- Stability+reliability

- Future proof for at least 5 years (so sooner or later I would have Wifi7)

- Security updates (I can imagine M4 will soon end support)

- IoT protection+

- Spend the right (<250/300€)

What do you reccomand?

- Stay with M4 and save money

- or upgrade to...? X50, px50, x60, xe75pro, be25?

Thanks.

I'd like ti have two networks, one upstairs and one down. My devices upstairs have intermittent connection as they try to connect to downstairs deco units, quite annoying.

I currently have a a TP LInk Modem (TC-W7960) and Deco XE75. Everything worked fine until recently. I cant keep the deco connected to the TPLink. I am assuming, I need a new modem because mine is pretty old, but I am having a hard time figuring out what to replace it with. Xfinity cable is my only choice for ISP.

Will this work? Thank you. I appreciate any advice offered.

Hi!

I have a house with in total 5 deco m9 plus units. Right now only main one has a wired connection, which works ok. I know an alternative is to wire all APs from the main, but unfortunately doesn't work here.

So: Wondering if I can wire 2 to the main one (from main to switch, to 2 other rooms, and a few wired devices like TV)?

Unfortunately can't wire the APs / units in the garage or basement given no outlets / decent ways to run the cables.

It would then look like:

Fiber -> isp router as bridge -> main deco -> switch -> 2 wired APs + a few wired devices + 2 wireless APs

Hope explanation makes sense

Pretty simple problem description really

1. If I keep my 6Ghz band to “802.11ax/be mixed”, my WiFi 7 devices can detect and connect to the SSID but my WiFi 6E devices cannot see it.
2. If I keep my 6Ghz band to “802.11ax only”, neither my WiFi 7 devices nor my WiFi 6E devices can see the SSID

It’s as if WiFi 6E (802.11ax) does not exist. I tried factory reset and setting up from scratch.

Is it likely a hardware issue? I mean the same 6Ghz radio is able to do WiFi 7 without issues. If it is, I am likely screwed because the TP-Link service center in my city is crowded as hell and no one speaks English there.

Every time a new update comes out, or just at random times, my deco drops to speeds about 100 times lower than usual. Only way to fix it is restarting the entire system. Why is this happening?

I changed routers (same ssid & pw), but lost connection to the TD25 (smart doorbell). I removed the device and then tried to add it again. Right off, it says to power up the doorbell and check the LED. I do that and the red light flashes continuously, while the app thinks it should flash red & green. The app says if not flashing red & green, to press the reset for at least five seconds until the LED blinks red. I do that -- but there's no change and it continues flashing red just like before the reset.

So I'm at a loss as to what to do and suggestions would be much appreciated.

I have a 2 new TL-SG2428P manage switch and a 5 new EAP225-Outdoor (TP-Link AC1200). However the PoE is not working.

I understand that the EAP225-Outdoor supports Passive PoE (24V, 0.25A) or 802.3af PoE (48V) while the TL-SG2428P provides 802.3af/802.3at PoE (48V).

1. PoE Settings is enabled on the port where the EAP225-Outdoor is connected. The EAP225-Outdoor only requires ~4W but I also tried different types of combination but it does not give any power to the access point

https://preview.redd.it/89r7o1ulh1he1.png?width=844&format=png&auto=webp&s=a9d65c2f8db9e34bc8dc1a69c11ca02e97b1c276

1. I'm using the correct Cat6 cable and it is just 1 to 2 meter away and also change different Cat6 cable.
2. I also test all the combination of the new device and none of it seems to work. I also have several old TP link access point and it also not giving any power
3. The PoE Injector that comes with the EAP225-Outdoor work with ease.

Am I missing anything on how to enable the PoE setting of the switch? Please help me how to make this work. Thanks!

Hi good am. im using ax23, LS 1005G switch and AP deco m4 my desktop runs 1gbps. but in my wifi its only 300mbps like my plan before my phone is realme 8 pro.i tried speedtest with 1 device connected, i tried router only but still the same. anyone have idea about this? thanks

I just installed the Deco EX75 Pro mesh system but I’m having issues with slow speed results using a cat6 cable from one of the gig ports on the unit to other devices (Xbox series X and Mac laptop. The Deco unit is connected to my Netgear Nighthawk cable modem model CM2000 via the 2.5gig ports using the provided Ethernet cable that came with the deco.

Ive tried running tests on my Xbox and laptop and the download is consistently around 93mb and upload 23mb on both systems. This makes me think the gig port is throttling the output?

I have 1000mb service with Xfinity. Ive tried using QoS but it did not help as well as other suggested network configurations like using a static IP for the Xbox and faster DNS servers.

My previous router (Nighthawk x4 AC2350) did not have this issue and when I was connected using the same Ethernet cable to the same modem I would get around 1000mb down running speed tests.

I would appreciate any help I can get trouble shooting this issue, I would expect it to work the same as my last router especially with the Deco EX75 Pro being a multi gig router and I’m connecting a cat6 cable to a gig port on it. Thank you in advance!

How to connect to my home router from outside ?

I'm having an annoying problem with 2 of my wifi reolink cameras after I switched to Deco XE75.

I have turned off mesh technology for both cameras, I have set both for wifi band preference to 5 GHz only, on both the deco app and the reolink app and about 4-5 times an hour I get a notification that they get video loss.

I thought it was because it might be switching from each Deco unit so I set it to only one, nothing. Thought maybe because it was switching between 2.4 GHz and 5 GHz and nothing seems to help it's extremely annoying getting the video loss notification ALL DAY LONG.

Even when I get the video loss notification I go into the reolink app and the camera is working fine.

Any solutions are greatly appreciated. Thank you.

Deco is just perfect, i have tried Asus xt8, Netgears orbi, Cudy, but Tp Link Deco x95 and xe200 are just perfect and provide stable wifi and iot network for the whole 2500 square feet house, even with thick walls and concreate, there is no issues. I ordered 2 x50 outdoor nodes more to also to cover the yard area, now there is no issue when kids are playing and we have 60 devices in our network.

I got the hub, because I wanted to use the button, which in retrospect, didnt really need, but here we are.

Everything functioned perfectly, until I connected the hub to my network, now NOTHING works while Im on my own wifi and have to switch to 4G on my phone to operate everything.

Everything is updated (auto update turned on), restarted the hub, router, internet, with/without switch... I just dont get it!

Its even connected via wire, sitting next to the router and still, I get the bad network signal.

Surprising enough, the only thing that I can operate even with a "bad signal" is the camera, which works flawlessly.

If anybody has any info, words of wisdom or help on what I could tackle to get this working, I would gladly accept it!

I am trying to add a vpn on my m7000 modem but there is no such options when I go to advanced, can I be helped?

Hi, I'm using a BE-25 (pack of 3)with er-605, but the deco keeps disconnecting when using these government website to upload some file. It disconnects & connects in 10 sec interval.happens only when we start uploading. Kindly advise me on where I've missed the configuration.

Hi

I bought 2 TP Link M4 to create a mesh in my home.

My question is, do they have to be both connected by cable? I thought they would connect to the main WIFI and create a mesh with that one, and not connect by cable and create a new WIFI mesh.

Haven’t bought the WiFi extender yet, just wondering if it will work together. Appreciate any advice and help!

The customer service provided by their representative thru email was incredibly disappointing and unhelpful.
I requested an engineer to troubleshoot the UPNP issue I was experiencing with the router.
I sent an email with all the details.
Then, they completely ignored my requests for assistance from an engineer and tried to make me go in circles... Literally told to contact local support instead, even though I specifically reached out to them from Global/English website for support,not Local!!. Is this how you provide assistance or resolve customer issues?
What a bunch of pathetic, incompetent POS at the customer service. It’s no surprise that people complain about your neglectful services. 1🌟 review from me in Trustpilot for the third grade service.

I've been getting inconsistent internet when using my deco units. But when I'm connected via lan cable my internet speeds are fine. Just trying to troubleshoot if there's maybe a configuration that I just need to do in the deco app. So far I can't find the 160mhz option in the app.

My ISP has been upgrading its services to provide 5 Gbps and 10Gbps connection speeds.

My current setup is based on Deco M5 units of which I have 7 units. The coverage around the house and the speeds have generally been good. Before I get any comments, I really need 7 as we have RC concrete walls which act like faraday cages and kill signals.

The current setup is based on the following:-

Optical Network Router > Main deco M5 > gigabit switch > 6 x deco M5

This seems to work fine with my current 1Gbps ISP connection. But when it moves to 5Gbps or 10Gbps, there seems to be a choke point at the Main Deco M5 which only has 1Gbps ports. The second choke point would be the switch which would also need to be able to handle the higher speeds.

I was considering upgrading all the M5s to x60s but I noticed that while it supports 2402 Mbps on 5Ghz it also only comes with a 1Gbps port. If this is the case is seems the extra wifi speed is really to support wireless backhaul since wired backhaul would be limted by the 1Gbps connection.

I may still upgrade from the M5 to the x60s at the edges of my network since individually I doubt any single one would ever need to support more than 1Gbps and my M5s are getting pretty long in the tooth.

But this does not solve the choke point of the Main Deco where the wired connection will be used to connect the Network Router to my switch and to manage the network.

The only Deco products which seem to have 2 ethernet ports over 1Gbps are the BE range (BE95, BE85, BE65, BE25). My switch is in the basement so I am loathed to buy the most powerful Deco and stick it in the basement where it has the lowest use.

It seems this is the only logical method to distribute the greatest bandwidth across the house is as follows.

Optical Network Router > Main deco BE95/85 > 5G/10G Switch > 6 x deco M5/X60s

I was wondering if the above makes sense of if I am missing something. (eg. Some cheap option for a Main Deco which in my case does not even have to have wifi built in, just needs to support 5Gbps/10Gbps ethernet connections).

Thanks in advance for any advice.

Bob

I have setup a MySQL replication so that a MySQL server on my local network will automatically pull data from my VPS hosted externally as a way of back-up.

Since then, I noticed that my AX5400 will automatically blacklist my VPS' IP address after a while. Factory resetting AX5400 will solve this issue. But after a while, my VPS is blocked again.

Is there a way to turn off this feature?

Thanks.

Looking at upgrading from my M4 decos, I have 4 X M4 in my house. If I bought say an X55 as my main, can I then keep using my M4’s to create the mesh?

Not tech savvy and learning as I go. Also any recommendations of what’s better than M4’s is appreciated.

Speed is 300 down 100 up. Two M4 connected by Ethernet cable to TV and PS5 in separate rooms.

Thanks

I am currently trying to add myself as managers to my company's deco system. We have 3 network for 3 separate office location.

I manage to get the network owner to add myself as manager to 2 of them but one of the network keeps giving me a message "Unable to add manager".

he is the owner of the network. It says so under his email

Anyone face the same issue?

I just bought an Archer BE800. I love the features and speed when it works, but I've been fighting issues every day trying to get basic things to work. It is connected to a Motorola MB8611 cable modem on Xfinity.

I have the latest released firmware:

Firmware Version:1.1.6 Build 20240808 rel.26673(5553)

Hardware Version:Archer BE800 v1.0

My first problem which now seems to be resolved was my wired internet speeds were very low, like 20-40 mpbs (my service is 1Gbps speed), but I got almost 1GBs on wifi. This seems to have been resolved by in the Network->Internet tab of the web interface, by changing the "Internet Port Negotiation Speed Setting" from Auto Negotiation to 1000Mbps Full Duplex temporarily but then changing it back to Auto Negotiation.

However, my current problem is that I seem to lose all internet connectivity several times a day and the router shows the ! on the LEDs. Both wired and wireless lose internet access. My wifi networks are still there, but just have no internet access. After a few minutes it comes back up on its own.

So it seems like there is a problem between the WAN port (I'm on port 1 of the combo port) and my cable modem. I've used the same modem for years with zero problems until I replaced my really old Asus wifi router with the BE800.

I tried changing the Internet Port Negotiation Speed Setting" from Auto Negotiation and left it at 1000Mbps Full Duplex since my last router was only 1Gbps. Since I made that change it seems to be better, but did still happen once today. I'll keep it like this for a while to see if it helps.

I've done all the standard troubleshooting such as power cycling everything many times. I've tried multiple ethernet cables including the cat5e that I used for years with my old router and the cat6a that came with the BE800.

I think the problem is probably the BE800 since it started when I got it, but acknowledge that it could be the cable modem as well but have had no problem with the modem for years.

How can I diagnose if the BE800 or the cable modem is the problem?

Do you have any suggestions on how to get this most basic of functionality to work?

Thanks.