I’ve been on hold to get someone on the line for over 2hours. I’ve already been through this a few days ago. Updated my payment online before my bill was due. Still charged my old bank. Called in to make one-time payment. Saw the authorization on my bank’s website, but they never processed the payment & got an email stating my service would be terminated. Online it says I have no balance due, but they still haven’t processed my payment. W.T.F.

For those of you who have been receiving Boost Mobile emails - did they have anything to do with our Ting service? It looks like I may have marked an email from them as spam not knowing they had started sending Ting customers emails. I've moved the address to my safe senders list but if any emails were Ting related would you let me know. Seems like Ting would've sent an email to us ahead of time so we'd be aware..

Motorola's site lists the Moto G Play 2024 as not being compatible with Ting. Does that include unlocked phones? Has anyone tried using Ting on this phone? What was the result?

On hold for 40 minutes for two separate times today. No answer, no live chat option. Last time I requested a call back and after 24 hours, it never happened. Can support please pick up the phone?

I currently have ATT&T 1gbit fiber and I see that Ting is now available in my area but not my address. I have some questions.

1. How is Ting compared to ATT Fiber?

2. What equipment do I need to use fiber with my home router/wifi setup? Any models recommended?

3. How much is it to rent their Box if I got that route?

I was having trouble updating my payment info, & when I was finally able, they charged me for the past 3 months 295.44. EXCEPT they charged me TWICE for a total of 590.88. I finally got someone on the phone to refund one of the charges, but when I just checked my bank account they only refunded one month’s worth: $98. I need this money. Why is it so hard to contact customer service??? This kind of mistake shouldn’t be acceptable.

Hey guys, I'm in a fix and need some ideas and help. I traveled to Switzerland and completely missed that Ting does not support international roaming!!!

I'm here for work and need my phone to be active as I expect to get calls on my number. What can I do? There are a number of E-sim providers in Switzerland but does my phone need to be active for the E-sim to work?

Can I continue using my phone number with an E Sim?

Any other ideas? Please help!!

Is it more or has Ting gone down hill rapidly. When I joined in 2022 they answered phone calls very quickly and I even switched to their phone service. Around May 2024 I noticed their customer service rapidly decline.

I first left the county for a work trip and they would not provide roaming service and said it wasn’t their problem. Along with no eSIM card the writing was on the walls to get another phone carrier.

Second I moved out of my house and I am trying to cancel my service. I am moving to an area where they do not provide service so I need to cancel. I have tried to call and chat with them 4 times. Each time I have waited over an hour and a half and gave up.

Can someone help me out please. If I move back where they provide service I would rather go with a devil like Verizon or Xfinity before returning to them.

Hey everyone,

Someone dropped off an advertisement at my door and I'm kind of tired of xfinity, their support and their speeds. Constant throttle and more. I wanted to see if any of you customers have any issues and what you think about the service. Please let me know pro's and cons. It looks like it's avaliable here in my city.

I usually once a while go to https://construction.ting.com to see if my address will soon get Ting Fiber but going to the website now says it doesn’t exist?

I can't connect to tingmobile.com. Is it a global outage? (Or maybe it is just me.)

I just bought an iPhone 16 Pro and wanted to switch my plan to my new phone. Called Ting and asked if my current sim card was compatible Oh yes sir. Well not so much as the 16 Pro only uses an eSIM. Called back,. They were able to move the phone number from the old SIM and convert it to eSIM. Took a bit of doing on my part but it got done.

Point is that now my phone displays infimobile for a carrier when my phone first starts up. Well Infimobile is a MVNO (Mobile Virtual Network Operators). But so is Ting. And Ting is a two headed contraption in its own right. You're either on the Verizon network or the T-Mobile network and each seems to work quite differently.

On the Verizon side my activation included interactions with legacy.ting.com; help.tingmobile.com; Ting Mobile Help Desk and Ting/Verizon Help Desk.

So somehow I now interact with Verizon and Infimobile and Ting Mobile. Since both Ting and Infimobile are MVNOs, aren't they competitors? This situation can't be good for the long term. As others have said, might be time to look elsewhere. At least I don't have a contract.

Does anyone know what numbers I should push to change it back to English?

I needed to transfer my phone numbers out of ting to a provider that supports ESIM but there is some type of error on the backend that they can't seem to figure out and are now telling me it will be '2-3 business days' before they can figure anything out. In the meantime, Ting has deprovisioned my SIM card and I have no service. I need phone service at all times for my job. Does anyone know how to get this resolved? No one at Ting seems to have any idea at all on what to do and the provider that I'm switching to says it's all on Tings end. What, if any, are my options? All they can tell me is it will be '2-3 business days' which is absolutely unacceptable.

I had referred a friend and just now read about recent eSIM and customer service issues. I also see their blog sire is down as well as the community forums. I’ve been with them 8 years. Guess it’s time to look for another MVNO on Verizon.

I switched to to Ting after Sprint stopped giving discounts for new iPhones when renewing your contract.

Over time I added my kids so I had 4 lines with Ting.

My wife stayed on Sprint which became T-mobile with 3 lines and had converted it to a business account. She decided to sell her business recently and was wondering if she should switch to Ting, I suggested we shop around because I didn't feel confident in Ting.

So we switched 6 lines to Mint Mobile $15 a month unlimited (40gb), so it was very easy to activate the eSims (all iPhones 11-13). This is way cheaper than what she was paying T-Mobile and it is cheaper than my Ting lines on average, as we were paying as we go per gb.

If you do the math I actually still have 1 line on Ting. It will eventually move, but my personal phone is now on Mint. I feel excited I can finally upgrade my phone past iPhone 13, no longer shackled by not having a physical sim slot.

I saw people digging in my yard and checked what was being worked on come to find out Ting internet was coming soon. I reached out to the chat but cannot get an estimate of when it will complete. I don’t want to start a contract with Comcast again if the internet will be available soon. Is there anyway to get an estimate?

I am getting Ting this month and switching away from Xfinity. With Xfinity, I have the coax coming into a modem that runs into a network switch to distribute through every room in the house. With Ting and it's ONT drop, will I be able to run that directly to that switch, or does it need to have an intermediary router?

I'm going to Canada soon and my luck has been mixed on an X3 SIM. When I went in 2023, data only seemed to work under bridges and basement where there was still HSPA coverage. The time before that was late 2019 and everything worked as expected. I'm wondering if other users have had better luck on X3 or V1.

I know the data prices are super expensive, but I just need a tiny bit of data for MMS and I have a different SIM for the rest of my data needs. I have a Pixel 9 Pro and the APN settings are all set to the Ring recommended values.

I’m a 10-year plus Ting user. We pay $50/month for two lines on the Set 5 plan and have generally been happy with the service.

A month ago, my husband ordered a new iPhone 15 to replace his iPhone SE (2nd Gen). At that time I called ting and asked for a new SIM card and they said they were back-ordered but I should get it by 12/15.

On 12/18 I called for an update on the SIM card and they said it should ship in the next few days.

Again on 12/23, I called for an update on the SIM card. This time the rep told me that my husband could put his old sim in the new phone. No card was on order on my account so I did not receive a clear answer on why they didn’t tell me that to begin with. The new phone had been waiting in a box for weeks at this point.

So today now that the holidays have wrapped up, my husband finally has time to set up the new phone. The phone has an e-SIM and he can’t put the old card in the new phone. The old phone also doesn’t support e-SIM transfer so the set up instructions told him to call Ting. We called Ting, and the rep says they don’t support e-SIM. Essentially she said we are SOL.

We checked the website for bringing your own phone to Ting, and the emei number said that the phone is compatible and that they’ll email us an e-SIM. Still waiting for that email.

Is there another provider that we should consider switching to? This process has been infuriating and it’s so disappointing after years of fantastic service from Ting.

I find myself drawn to cheap Chinese phones from companies like DooGee. Blackview, Ulefone, and Fossibot. I know many of these can be brought to companies like Mint, does anybody have any experience trying to bring them to ting?

I have a Ting SIM card I purchased at Best Buy a few months ago. Today, I tried activating it via ting.com/go and when I enter the SIM card number I get the error message: Not a V1 SIM Card.

The SIM card does say X3 SIM on it. I did activate another line a year ago and I didn't come across this issue.

Why is my SIM card no longer valid for activation?

I keep getting the above error when going through the process to switch my Verizon IPhone 16 over to Ting. Phone is paid for, I have all relevant Verizon account info and port out pin. Ting chat support is zero help. Have also checked carrier lock and there are no sim restrictions. Anybody else encounter this?

I see this on the Ting Mobile website:

• https://help.ting.com/mobile-articles/esim-with-ting

Here is the short text header on that page:

• eSIM is a game-changer. It’s a digital SIM that makes activating your Ting cellular plan quick and easy—no physical SIM card required. With eSIM, you could use two lines, one for work and one for home, on the same phone. Best of all, there’s no extra cost for using an eSIM with Ting.

I'm not sure if this is for folks that have Verizon or T-Mobile service with them.

Anybody have any experience with this? Has a miracle happened and Ting has finally gotten their act together in regards to eSIMs?

Hi all,

I’m having trouble getting Wi-Fi Calling to work with Ting on a family member's iPhone 8 after the recent network changes. Ting sent us a new SIM card, my understanding is all "older" devices got this. but since installing it, we’ve run into two issues:

1. No Wi-Fi Calling Option in the settings.
2. Carrier Settings Update Loop: The phone keeps prompting to update the carrier settings. I click “Update,” but nothing changes, and it keeps asking me to update again.

What I’ve Tried and Observed

• I’m assuming the carrier settings are the underlying culprit. I called Ting and they "turned on wifi calling" but presumably those changes aren't coming through to the device?
• There’s another device on the account, an iPhone 13, where Wi-Fi Calling works fine.
• When I swap SIMs between the iPhone 8 and iPhone 13:
  • Both phones have Wi-Fi Calling enabled!
  • But when I swap them back, the iPhone 8 loses Wi-Fi Calling again.
• Ting support says they’ll send another SIM, but they already sent a new one (this is the second new one, third overall), and it hasn’t resolved the issue.
• There’s also a third device, another iPhone 8, with the exact same issues (no Wi-Fi Calling, update loop).
• I've tried using iTunes to update the device, but it gets stuck in the same loop.
• I called Apple support and got escalated, they didn't have much to add, suspecting a carrier issue. They recommended a full wipe of the devices, but had little confidence that would work.
• I called Ting and asked for escalated support, was put on hold for an hour, and the regular support came back on the line and said "tech care says there's nothing we can do."

What’s Going On?

It seems like the new SIM is provisioned correctly for Wi-Fi Calling (since it works in the iPhone 13 when i swap the SIMs), but something about the iPhone 8 with this sim card isn't working.

Has Anyone Seen This?

• Is this an iPhone-specific issue or a Ting provisioning problem?
• How can I get this resolved?

Any tips would be greatly appreciated—thanks!

ETA:

After more tech support chat, it seems like the iphone 13 has the "first version of the X3 sim" and the iphone 8 has the "latest version of the X3". So my guess is...the latest version of the X3 sim just doesn't work with the iphone 8 devices...(Update: now tech support is saying that there are no differences between the sim cards?)

The APN settings are also completely blank on the iphone 8.

I was one of the X1 customers that received the new SIM (X3) that got branded "Boost" instead of Ting (physical card says TING but) when signal is displayed on the smartphone screen. Should I request for another SIM to get the Ting branding?

Well it was a good 8 years or so, but finally cancelled my last line and switched to Fi. I didn't have much reason to complain, I don't use much data and my company pays for it. I used to love calling customer support and a person would answer right away and help me, then after the Dish merger I was just glad I didn't have to call much.

That was until I went across the border to Canada and for some reason my phone just stopped working. I was not able to get international roaming working at all despite having a Galaxy S23 and latest SIM. It was extremely frustrating and very easy to port to Fi which offers great international coverage.

Ugh. Adding fast data top ups NEVER works for me. I don't have to do it often, mostly just when roadtripping. I always have to find a gas station with wifi to contact support, and spend ages explaining that no, I cannot possibly have "already used" it. This is so frustrating, and customer service always acts like they've never heard of such a problem, even though I found other reddit posts about it.

I think I am going to switch to mint, which is a bummer.