My current SIM is for the T-Mobile network. Got an e-mail today saying that a new SIM card is on the way.

Does anyone know what network the new SIM card will be on?

What on earth???

Trying to help my daughter with an issue. The number I gave her from Ting's own website goes to T-mobile support.

I guess I've been out of the loop? What's going on?

Will be traveling to Japan in a couple of days, and wanted to find out folks' experiences with receiving SMS messages, especially confirmation codes from financial institutions, outside North America.

Here is my setup:

**Google Pixel 8a with Ting X3 physical SIM and Ubigi eSIM for Japanese mobile data after landing.

**WiFi Calling is enabled in the device settings of the Ting website, but indicated as off in the Pixel settings. When I try to flip it on, it whirs and spins, then gives me an error message and tells me to contact the vendor. Haven't done that yet.

**Allow International Roaming, Allow International Roaming Calls, and Allow International Roaming Data are all enabled on the Ting website.

Ting's website says you can receive text messages abroad if you have International Roaming enabled, but notes that "International Roaming" is restricted to Canada and Mexico.

So is there anyone out there with a similar setup, and if so, what was your experience outside North America?

FYI, I tried an experiment (here in the US) where I turned off my Ting SIM, sent a text from my wife's phone, and received it on mine, but was unable to reply. I am not sure if that was because WiFi calling was actually enabled (even though Settings says it's not) or somehow the Ubigi eSIM helped, even though it has a Japan only mobile data plan. Turning off my Ting physical SIM also caused it to completely vanish; I was not able to turn it back on because it was no longer visible. After hours of trial and error, found the solution: 1) power down phone; 2) remove SIM tray with Ting SIM in it; 3) power up phone; 4) insert SIM tray and SIM while phone is live; 5) wait for message pop-up that says something like "New SIM detected, what would you like to do with it?" This won't work if you merely restart the phone.

Hey Ting! I've been a loyal and satisfied customer for about 7 years. I want to upgrade my aging iPhone 12 to something a bit more current. But Ting doesn't support phones that require eSIM. I'm not saying anything that hasn't been said before, but I'd at least like some real update or assurance that Ting will eventually support phones that are less than 5 y.o. C'mon Ting, I don't really want to switch carriers, but I may have no choice.

Is it possible to add a line to an existing plan? We've done it in the past but I'm struggling to get support.

As title states, I've left ting, I did join only 2 years ago as I lived abroad for a number of years. However as they were acquired I feared they would be sunsetted and I would lose my number and access to banks etc. I have gone to ATT as others have, It was good run while it lasted, however I dont know how long Ting has left.

On V1 (Verizon) and I’ve had 1 bar of service for the past 2 weeks. Now my phone (as of an hour ago) is stuck in SOS mode? Anyone else on V1 having issues? (Yes, bills paid, phones restarted, and SIM was removed/reinserted)

I was using IPV6 and Prefix Delegation (60) for several months without problems. But on August 23rd, it started losing 80% of the packets. Now it's not getting IP nor PD. Anybody knows what happened?

Anyone know if Ting has any plans to offer 2GB service to their existing 1GB customer base? I love their service, but would absolutely upgrade to a faster tier.

i cant log in to my ting account because i forgot my password but i cant get a password reset email ive even checked my spam folder and nothing there

As title says, I can't sign in to my account on web on ting.com. Tried multiple browsers and incognito mode. Anyone else having issues?

For old time’s sake … just sayin’… it’s kind of a shame that Ting has changed so much…

phone is on a wifi probably 90% of the time for data needs, however i have had consistent issues with data when out an about recently to the point where the headache is more than its worth. on to xfinity

I ported over a number yesterday on a V1 Sim that I received over a year ago (only recently decided to make the switch).

I noticed my reception is very poor (1 bar most of the time, maybe 2 bars at best) on my Pixel 9 XL. Tried resetting network settings and restarting.

Pulled up Verizon's map and my area substantially covers 5G and 4G.

Seems like mobile internet connects only to LTE.

Have three questions:

• Is my reception likely to improve?
• Will I be limited to LTE only?
• Any settings that can help better my reception?

Thanks!

Working from home and internet goes completely out. Checked their site on cell and see this on their page.

Anyone have an update by chance? 😵

Hello -- Not totally sure this sub also covers Ting Mobile, but does anyone know if RCS is yet working on iPhones on Ting? If so, did it require a new SIM for anyone? One of the kids iPhone is saying that the SIM doesn't support RCS.

I am interested in Ting but live in a very old (1800s) brick house. Our current internet is brought in from the street aerially and connects to our modem via coax cable.

Will we have to use coax for Ting, too? How will they get through the walls of the house - it's so old and the walls are really dense.

have been trying since the end of june!

have used different cards, called them, etc.

the problem is with ting, not my cards.

now the card on file is about to expire.

what to do?

What is it going to take for Ting to add eSIM capabilities? It has been “coming soon™” for several years now. This seems intentional.

It’s sad that you would need to downgrade your iPhone to one from 2021 in order to use your network.

I have Ting mobile.

I turned off and restarted the phone multiple times. I removed and installed the sim card multiple times but it still doesn't work.

I tried to use Ting's online web portal but couldn't even access it. It has 2-factor auth. set up and sends a text code to my phone to login (which I can't receive) and there are recovery codes - which I don't have, so I can't login at all.

I also can't even use the phone to call Ting's hotline for help.

Please help.

Edit: I was able to get my sim to work on an older phone of mine. Does this mean i have to replace my phone or could the new sim fix the issue?

Thanks.

Does anyone with Ting Mobile use the WiFi calling feature on an Apple Watch with the paired phone off? According to Apple this should work as long as the carrier supports WiFi calling, which Ting Mobile does. However, I can only make/receive calls when the phone is nearby and connected to the same WiFi. Apple support says there is something wrong with the carrier settings, and Ting support has been entirely helpful. Does Ting Mobile really support this feature and should I keep trying with their support team, or should I try switching carriers?

I have someone at Ting working to diagnose an issue with how Ting's traffic is being routed across the fiber backbone outside their network, and I could use help in narrowing it down. If you're a Colorado Ting internet customer, especially in the Roaring Fork market, I'd appreciate hearing if you have any problems. I'd appreciate it even more if you could ping and/or run a traceroute to the following IP address and let me know your results: 64.224.31.50

Thank you very much!

I want to get away from iCult entirely, and I want a Google Pixel 9 Pro XL, but I would like to know if it's compatible.

If not, I may have to switch carriers.

Ting was great low cost I got my kids signed up. then ignored all of my data limit restrictions on my account. And international didn't work. Thousands of $ on data that I thought was limited . WTF Left TING will NEVER reccomend

I just got a new phone and my current sim card is not compatible. I see there are 2 different sim cards out, the X3 and the v1. I think I need a v1 but I am not 100% sure. I am current on the Verizon network. If I need the v1 can I buy it in a store or do I have to get it from the ting website? Thanks.

UPDATE!!!: It happened, my port is complete and I am with my other carrier!

Sometimes you have to come on strong and fast to get results. Thank you for all the suggestions and especially to u/lardieb who gave me the DISH executive emails. I do believe that all contributed to getting this done.

And thank you to u/Ting_Zillion who I believe is a great rep and really did their best to help mitigate the issue. This was a big issue.

Any suggestions?

To my understanding it's just supposed to be an electronic handshake. The company I want... TELLO... sends the port info (account info and port #) to TING and TING verifies it... done.

Our first 2 lines ported out INSTANTLY. They were on the same TING account. Instantly ported out, no problems. But our last line on TING is not porting out. Once this line ports out, we're cancelling our account. So it's kinda suspicious that this is the only line "magically" having technical problems porting out. As if TING does not want to have another account loss on record, because enough losses would be bad for their stats and stock price.

I have spoken to and chatted with several TING agents and all they do is look it ups, see the request in, confirm all the info is correct, and tell me to wait longer. One did put in a ticket. It's now over a week for that ticket and I get ZERO updates and NO PROGRESS. A couple of them said they'd take the problem directly to the engineers and they'd update me... NOPE, no updates, nothing. I have demanded escalation and each time am told 24 - 48 hours. It's been many 24 - 48 hour blocks.

I have reported them to the FCC. The last time I had to do this was for issues with Worldcom literally right before they went down in flames for mass fraud... again falsely trying to make the company stats look better than they were to pump up the stock price. I am getting Worldcom vibes from TING with this level of strategic incompetence.

Terrible company! I just want to get my number and get out.

https://preview.redd.it/c6mh0yj72bkd1.png?width=932&format=png&auto=webp&s=9705fd41306ef0d86f4e9bbaef1c81664718714d

We keep adding data top-ups, but I wonder if they are being accessed/used. I have bought one for each of the last 3 months for my son. shouldn't the ring show more room now. Do I need to do something to activate the top-up once purchased?

Hello! Anyone having issues with Ting Fiber Internet? We have had the service for a while now and have never had speeds even close to what they claim. Too, their customer service line is maddening. Internet speeds are closer to 100 mbps and they claim we should be at 1gig. If anyone has had an issue, how did you get it resolved? Thank you!

I live getting some free time credit every cake day but I'm not seeing a current thread ...