/r/TeslaSupport
Tesla Support - A new sister community of r/TeslaMotors and r/TeslaLounge for users looking to have easy to hard questions answered, or those looking for unofficial Tesla support (for vehicles, energy, and more).
Tesla Support
/r/TeslaSupport
I have a 2018 model 3 autopilot 2.5, and I always wondered why I don’t the the “full self-driving visualization preview” option on my car, even tho my friends car does and he has basically the same one, and mine doesn’t show traffic lights or stop signs or any of that?
Hi Everyone. Need your help. TYIA. Me and my wife have been filing taxes jointly. Our MAGI was 170,000 last year. And this year our MAGI will cross 300,000. IRS website mentions
“Your modified adjusted gross income (AGI) may not exceed:
$300,000 for married couples filing jointly or a surviving spouse $225,000 for heads of households $150,000 for all other filers
You can use your modified AGI from the year you take delivery of the vehicle or the year before, whichever is less. If your modified AGI is below the threshold in 1 of the 2 years, you can claim the credit.”
Per website, it would work too if our AGI didnt exceed during last year’s tax filing. “The year before”
I wanted to confirm, if we qualify. Has anyone else been in similar situation?
I don't know what is going on but the whole music streaming system in my 2022 Model X is completely dysfunctional! I have Spotify, tidal and Amazon music setup as streaming providers. Regardless if I go to the Amazon music or tidal app, when I search a specific song it will always give me search results from Spotify. I'm paying a premium for tidal and Amazon music ultra HD and all I can get is crappy Spotify. If I wanted to search music in Spotify, I would have selected Spotify.
This evening the car went absolutely berserk. Yesterday I found a song on Amazon music by browsing (because the search didn't work) and today I wanted to play that song for my wife but it could no longer be found. Even browsing to the same location where I found it, it no longer appeared.
As a workaround, I found the song on my Amazon music app, added it to a playlist, open the playlist in the car, and although it popped up, when I clicked to play it, it wouldn't play. Even more bizarre, when I play any other track on the screen, it would show it is playing that track but the actual music on the speakers was always the same song - interstellar soundtrack by Hans Zimmer!! I even tried to browse random genres and pulled up some Armand Van buuren and even some Tupac and all it would play is interstellar by Hans Zimmer!
To make matters worse, self-driving completely stopped working correctly. The car was driving fine but it was just ignoring all navigation. It just kept going straight and missing all of the turns. The car freaked out with a lane departure warning even though the lane departure notification and correction feature is completely disabled on my profile.
And just before this drive, I tried to use the summon feature for the first time after the latest supposed great updates and not only did it not work, the car kept going backwards. No matter what I did, holding the button to come to the waypoint or just pushing the forward button, car just kept backing up.
Back to the music, I ended up disabling Spotify and tidal and left just Amazon music. I typed in the exact word for word character for character uppercase lowercase title of the track I was looking for exactly as shown on my Amazon music app and it wasn't coming up at all. I can go to the browser and search the internet so that was working. I have the premium connection service and I'm in the middle of Orange county with solid cellular service so it wasn't that.
I ended up pulling over on the side of the road, turning the car off, then doing a reboot by holding both scroll buttons on the steering wheel. After it came back up, it would finally play the correct music but the Amazon music search still wasn't working. I read somewhere that had something to do with Spotify even though Spotify itself was working fine. I signed out of Spotify, signed back in, then signed back out immediately again. Then I went back to Amazon music, searched for that song and it popped right up and played perfectly.
What on Earth is going on here?!?!!!
Android 15 in pixel 9 pro
The app wouldn't pull anything up so I uninstalled and reinstalled.
Now it won't sync to my account. I put in my info with the sso info login and it just goes back to log in
Everything is up to date I restarted my phone
Anyone ran into this before?
Hello All,
Did a 6 hour round trip yesterday, used FSD several times without issue. I have it set to double click to engage.
Without anything remarkable happening that would signal anything wrong. Nor any errors, whatsoever, I noticed, the Autopilot FSD was not engaging. The cluster shows readiness of Autopilot. The spoke dial also works, for setting the FSD settings like Assertive or Moderate, etc. However, no matter how many times I click, the Autopilot doesn't engage.
I've tried:
Rebooting the car with double wheels.
Switching to single click to double and back.
Switching to Autosteer. Which also did not work.
Turning off the car.
Driving for about 170 miles.
Has this happen to anybody? I've searched and haven't seen results.
Again, no errors, nothing remarkable happened in the journey, other than my 10 month old going crazy with the steering wheel, the screen and maybe he touched the spoke once or twice, but no errors... Nothing remarkable.
Any tips? Appreciate all the help! Thanks!
On a recent road trip we had to stop twice at a new station in Mobile, Alabama, located on Tillmans Corner. Homeless people were hanging around looking for handouts and the four trash cans look like they haven't been touched in weeks. Literally overflowing so much there's as much trash on the ground as in the bins.
The Covington LA station had 6 out of 12 out of order.
How do people report these poor locations?
My house is 2000 sqft and has 100 AMPs total. We don't have much high energy appliances other than the standard AC, fridge, and washing machine. With this in mind, can we support a NEMA 14-15?
Not sure if this is the right sub but hoping someone can let me know what FSD is doing when it highlights two cars in a neighboring lane and starts acting really weird. It begins tailgating and then slamming on the brakes and tries changing lanes. It feels like it’s going to crash or do something stupid whenever this happens.
Hey all. Just bought a 2020 Tesla model 3 Long range AB. I drove 113 miles throughout the day and went from 75% charge to 9%. Given, I was sitting with the car on for a couple of hours. It’s also freezing temps outside. Regardless, it seems like the battery drained very quickly. Is this something I should be worried about?
I’m having the hardest time finding “reasonable” insurance in this state. I know it’s generally high in Florida plus it’s an EV. I’m trying to stick around $200-300 a month max. A lot of what I’m seeing is around $350-400 a month.
Anyone have any leads? Or any ways to get it cheaper? I know that bundling it can make it cheaper or having insurance with someone else. Just looking for some advice. Thank you!
I am new to this Tesla thing and need some help. Can anyone tell me what the highlighted alerts mean and if I am in trouble?
Does anyone have experience in shipping a Tesla from Puerto Rico to Florida? Obviously I have to give them the card key but is it best to put the car in valet mode?
Any input would be appreciated.
So my 2021 M3P is stuck on a version from June I believe. My trial ends 12/3. I tried connecting via my phones hotspot to see if there’s any updates but it wasn’t working for some reason.
If I subscribe to FSD, will I get the updates then?
(Reposted from Model Y) After 20 months and 11,000 miles without a problem it ended this morning. Windshield wipers don’t work. A passenger seat restraint system fault. Steering assist reduced. There may be more that I have not discovered yet. I am assuming it is a controller somewhere. I have already scheduled Service. Anyone with an experience or suggestions in this area? Thanks in advance.
Totally new to Tesla. Just got a used 2022 Model Y directly from Tesla.
Max AC is way more airflow than max heater. Even after waiting a few minutes for it to get going. Is this normal or should I start a service request in the app?
Hey ! I recently ordered a model 3 LR RWD and I wanted to ask a question about charging. I’ve heard that it isn’t best to charge to 100%, but is it actually that bad ? I’m only leasing for 3 years and don’t plan to buy it out, so will this really affect if I charge to 100% a couple of times when I need it ?
Has anyone else noticed the chime is gone in 33.5?
Hello everyone, was wondering if anyone could help me with a recent issue I had with FSD. I used it with no issues a few days ago on a road trip. When I got home it automatically updated to FSD v12.5.6.3, all seemed normal. Today when I went to go to the store FSD was not working (despite being enabled). When you try to activate it it gives an "Autosteer not Available" error message. The visualization is completely off as well - not zoomed out so looks like the basic version, except it doesn't notice lines, stop signs or traffic lights.
So far I have tried turning FSD off and back on again, turning off sentry mode and letting the car sit idle for a few hours, the soft reset of the screen with the two buttons, and going into the safety section and powering off the car and waiting for about 10 minutes before turning it on. Nothing has worked. I haven't made a service appointment yet - was gonna give it overnight to see if it self corrects, or maybe even just cancelling my subscription for a few days (due to renew on Sunday) and then add it back a couple days later to see if it fixes it.
In the meantime just wondering if anyone else has encountered a similar issue? Everything else works with regular autopilot. If I have autosteer on instead of FSD, the visualization (by autosteer standards so not Tesla Vision) works totally normal with line markers, traffic lights, stop signs and autopilot available. The only bug seems to be when FSD is selected in the menu and I could not seem to get it corrected today. Thanks in advance!
I’ve been getting this message today. Tesla Support suggested a soft reboot which did not resolve the issue. It only affects FSD, cruise and auto steer are unaffected. Not related to headlights, which I’ve seen on YouTube.
Support suggests bringing in for service, I am wondering what other steps I may try before taking that step as I am out of warranty.
Suggestions?
I get the message above on FSD but not on autosteer. Visualization appears normal, soft reboot did not resolve. Not related to lights issue I see on YouTube. Tesla support suggested bringing it in. I’d prefer to not if this is something a hard reset or other step will resolve. Any suggestions?
Hey all, bought a 24 model y in February have had a few issues but this one drove me nuts. Loud rattle I could hear over music. Took it in for service an they replaced the decklid trim "solved" they said. Drove it home an as expected the rattle was loud as ever. FINALLY I located the source. The rear middle seat, I stuff some cloths under the seat 'back' padding and placed my backpack on it (when folded) and sound is gone. When those are removed even when seat is folded down the noise is back. Pryed the seat up an found a clip hanging out. Problem is after reseating the clip the noise persists. I'd like to pull the seat back off an place some padding down. Anyone have a video or instructions on how?
Hello! I am attempting to complete my delivery tasks on the Tesla App so I can schedule delivery of my Model 3. I am trading in a vehicle and on this step I am unable to progress past the part where I need to upload pictures of damage. My car has no damage but the app does not allow me to go past this step without uploading sort of image. Even if I try to upload a picture of “damage” it says that it is unable to process. Has anyone heard of these or know how I can solve this? I have tried reaching out to Tesla but have not been able to be helped.
Hey guys,
I've got a Tesla Model 3 and when we got it in 2018, we were promised premium internet connectivity for the life of the vehicle. We've had it since we had the car and now for the last week, we have lost it.
I ran all the tests under the service mode and everything comes up clean - see photos. Additionally, the error message when I try to stream music says that I need to subscribe to Premium Connectivity but the car does not show any available upgrades, and the app shows that I have free unlimited premium connectivity.
So based on the tools available to me, it doesn't look like a hardware issue but some sort of glitch on the Tesla server side.
I asked them to try to fix it and they tell me that because I am out of warranty, they need to run either a remote diagnostic ($120) or I need to take it in for an in person diagnostic ($210) ... and this doesn't even take into consideration the cost of the fix.
I have tried a hard reset on the vehicle with no joy and I feel like I'm out of options.
Has anyone run into this or know of a fix? Seems ludicrous that I need to pay for something that seems like a 100% Tesla issue.
I got as far as the Tesla One app and then I keep hitting an error when I try to make an account. One, can anyone help with the app problem, and two is it unsafe to use the charger while it is uncommissioned?
Scraped against a pole. Some paint scratches and small bump?