Just heard about this app, thinking of downloading it on my M1 Mac to monitor my Plex server. I’ve been very concerned lately about incidents where the Libraries have gone offline (because the disk was ejected) or media showing Unavailable or even the server app quitting/crashing. Can Tautelli be configured to warn me about these events?

I was running on Windows and fairly consistently received 'Failed to start: Port 8181not free on 0.0.0.0"

I changed to Port 7070 and same message not free. I uninstalled Tautulli thinking the new install would default back to Port 8181 but, alas no. (BTW, I do not see any PID on 8181 now)

How can I change it back to 8181 since I cannot get Tautulli to start up?

Sorry for being such a moron. Love the tool!

Previewing the email looks perfect. I have my cloudinary set up.

Testing the email or sending it out to my friends fails every time.

Tautulli Notifiers :: Email notification failed: \[Errno 11003\] getaddrinfo failed

I'm assuming I need to set up an SMTP server? I tried doing that through gmail but it said as of January 2025 they no longer allow it. Anyways, a guide for dummies would be cool...

Buenas a todos, desde hace ya algún tiempo me he fijado que librerías nuevas que he añadido a plex no me las reconoce tautulli, lo tengo ordenado cada carpeta con una categoría, por ejemplo: PELICULAS, PELICULAS 4K, PELICULAS ANIME, PELICULAS DIBUJOS, SERIES, SERIES DOCUMENTALES. y alguna mas. Lo que me ocurre es que tautulli en la seccion de librerias solo me aparecen por ejemplo PELICULAS Y SERIES. las demás no me aparecen y las tengo colocadas en el mismo directorio raíz, plex si me las reconoce sin problema pero no entiendo por que tautulli no lo hace, es una tonteria pero me afecta a la hora de que si por ejemplo un familiar ve una película 4k no aparece en estadísticas por que claro......para tautulli no existe la librería PELICULAS 4K. como podría solucionarlo??? un saludo y gracias de ante mano.

I have setup JBOPS in my tautulli to kill any 4K streams, I have seen that the trigger has fired and when I ask users do they receive an alert; they say yes, but sometimes I can still see 4K transcodes. Can someone tell me what I'm doing wrong?

Below is my setup:

Trigger

Conditions

The argument used for the triggers above:

--jbop stream --username {username} --sessionId {session_id} --killMessage 'Your device does not support 4K, switch to 1080P library'

Logs Pastebin

Buenas tardes, desde hace unos días Tatulli me ha dejado de funcionar sin motivo aparente, es curioso que me dice cuando inicio el servidor me dice: "Tautulli is connecting to the Plex server...".

Seguidamente me dice: "There was an error communicating with your Plex Server. Check the logs and verify your server connection in the settings."

Pueden revisar esos enlaces, al servidor accede como local host y tengo además el SSL (httpS) habilitado, me estoy volviendo loco porque no encuentro el fallo, he desinstalado e instalado dos versiones por si ese fuera el problema pero sigo sin saber donde esta el problema. Adjunto LOG:

----------------------------------------

TATULLI LOGS

----------------------------------------

2025-01-28 18:08:52 - DEBUG :: ThreadPoolExecutor-2_1 : Tautulli Monitor :: Checking for active streams.

2025-01-28 18:08:52 - INFO :: Thread-5454 (run) : Tautulli WebSocket :: Opening secure websocket.

2025-01-28 18:09:07 - ERROR :: Thread-5454 (run) : Tautulli WebSocket :: timed out.

2025-01-28 18:09:07 - INFO :: Thread-5454 (run) : Re-scheduled background task: Check for server response

2025-01-28 18:09:07 - DEBUG :: Thread-5454 (run) : Tautulli WebSocket :: Leaving thread.

2025-01-28 18:09:22 - DEBUG :: ThreadPoolExecutor-2_2 : Tautulli Monitor :: Checking for active streams.

2025-01-28 18:09:22 - INFO :: Thread-5455 (run) : Tautulli WebSocket :: Opening secure websocket.

2025-01-28 18:09:37 - ERROR :: Thread-5455 (run) : Tautulli WebSocket :: timed out.

2025-01-28 18:09:37 - INFO :: Thread-5455 (run) : Re-scheduled background task: Check for server response

2025-01-28 18:09:37 - DEBUG :: Thread-5455 (run) : Tautulli WebSocket :: Leaving thread.

2025-01-28 18:09:52 - DEBUG :: ThreadPoolExecutor-2_1 : Tautulli Monitor :: Checking for active streams.

2025-01-28 18:09:52 - INFO :: Thread-5456 (run) : Tautulli WebSocket :: Opening secure websocket.

----------------------------------------

WEBSOCKET LOG

----------------------------------------

I got logged out of my Tautulli Windows server and when I tried to log in using Google I picked the wrong account. Now when I try to log in using Google the only option I have is the wrong account. I think I used the correct Google account for Plex when signing up for Tautulli so I have never had a Tautulli account per se. I tried uninstalling and reinstalling Tautulli but this did not reset the login credentials.

Thank you.

How does one go about deleting older, previous entries in this area, so there is only the current/correct one?

Thank You

I have a small issue. For background I’m using CoreELEC/Kodi on an Ugoos box. Using the PM4K addon to access my Plex server. It works great, except for one small issue. Sometime when I am watching Tautulli ( and the server) will stop registering that a device is playing back the video. It will still play fine on the box, but Tautulli will stop tracking progress because Plex no longer sees it as being played. I know this is probably more of a plex issue, but I figured this group might have seen this before and have some ideas.

Just found out about Tautulli and want to install it on my NAS that has the Plex Server running. It has the latest DSM 7.2.2. Apparently Docker is no longer supported on the NAS, instead it has 'Container Manager'. I never worked with Container Manager and don't know anything about how it works. But since the Tautulli installation instructions are still only based on Docker (which is no longer supported on this DSM, i tried installing it), i have no clue on how to install Tautulli.

Can someone help me out and give me step by step instructions on how i can install Tautulli on the latest Synology NAS?

So if i go to the users tab, it shows my info - IP, last played, total played, etc - all populated.

I created a test user, shared my library with he test account, it shows info for that user.

But I shared my library with a few friends, I know they have streamed things, I even streamed something using their account from my server while I was at one of their houses the other day. But all info on the users tab says n/a and last streamed: never

What's going on? Have I set something up wrong? Is it just broken?

I recently noticed that Inside Out 2 (movie) and Numberblocks (TV show) show randomly fetched images. I once had a Pictures library in Tautulli but that has been removed, so that's where the images would have been fetched from. The library still exists in Plex & server. When I click on either of the items in Tautulli, it takes me to the image and not the movie/show as expected. I've cleared the cache from Settings, as well as navigating to the cache folder on my Tautulli install and deleting all images in there. When I open the respective media on Plex it shows the correct item, however the viewing stats are incorrect (showing 0 instead of, well, at least 1).

I came across this in the Tautulli FAQ section, but it looks like it requires self-compilation and I have no experience with any of that: https://github.com/Tautulli/Tautulli/wiki/Frequently-Asked-Questions#move-media

What I've done (roughly in the below order):
-Quit Tautulli & PMS on host PC.
-Navigate to cache directory on host and empty the images folder. I could see the 2 images here that were being incorrectly fetched.
-Start Tautulli & PMS.
-Clear Tautulli cache via web interface (Settings > Import & Backups > Clear All Cache as well as Clear Image Cache.
-Restart Tautulli.

Here's an upload: https://imgur.com/a/YSbSBvu

I know you can fix a match within Tautulli, but I think that can only be done if the current media does not match. In this case, it's matched to the incorrect item. At any rate, when I go into Inside Out 2 in Tautulli manually, there's no way that I can see to rematch/fix.

Does anyone know what's going on here, and how I might resolve it? Thank you!

https://preview.redd.it/3spp8wmrdmee1.png?width=525&format=png&auto=webp&s=112e45fd7fffb9dfdd44450c753e8f56aaa5c0c4

I know the cause, which is migrating Plex server to 3 or 4 different PC's but how do I merge the info?

Description is correct, Skeleton Crew episode 6. However shows different show title/episode at top and an image from where, I have no idea, alongside incorrect show. Any ideas? Refreshing cache did not resolve issue.
https://i.imgur.com/ZwI0FiB.png

Looking through the user history, I don’t think it does it exactly like this (and if it does I don’t think I’m reading it right)… is there a way to get timestamps for start/pause? Even if i were to manually go into some logs and manually copy each time (i don’t mind the work). Preferably without having to use an API as I’m not an expert in API’s.

Hi. Simply over night my tautulli stopped running on docker (exited code 225). I am getting an image is obsolete error trying fix the issue but the image hasn't been updated on the dev side its still the same from November that was running perfectly until this morning. I am running on a raspberry pi so linux. image used is ghcr.io/tautulli/tautulli . Any suggestions ? (no older versions are on the sire)

I was wondering if there is a way to delete history data lines or just ignore them. In the picture attached there is clearly a bug, but cant find a way to ignore these two lines in the chart/stats. It basically shows 12 days of viewing time for a 2 different movies (which did not happen).

https://i.imgur.com/QwJPhDH.jpeg

Is there a way to setup alerting for when a user downloads content from Plex?

https://ibb.co/2ntJBZZ

I assumed that the variables used in the notification agent script would populate once activated and shown in the logs. This as shown in the screenshot is not useful information. How can I get the variable information?

Getting update notification from Tautulli, but there is no win installation package (msi, exe) on the GitHub, only MacOS pkg file

Been using Plex (running on bare metal Debian server) and Tautulli for a LONG time. A few weeks ago, I was on my server poking around the noticed somebody streaming a British TV show from me that they requested a few months ago.

Every now and then, I'll open up Tautulli and go into the TV Shows library then click on 'Media Info' and then sort by 'Last Played'. I'll look for stuff that nobody has watched in over a year and nuke it. But the weird thing is, I know for a fact that my friend was watching this particular show on my server because I saw it with my own eyes. And when I checked the 'Last Played' date for this show, there was nothing listed..... as if nobody has ever watched it. I sent them a text and asked if they watched that show and they said yep and went on to state they watched 3 episodes before going to bed yet Tautulli had nothing for the 'Last Played' date.

Is there any situation where Tautulli won't stay current with what people are streaming from me? T is talking to my server, stats are updating..... current history is being recorded correctly..... it's as if T had a hiccup on that day. Since I'm deleting stuff that people aren't watching, I'm afraid I might accidentally nuke something that -IS- being watched because the 'Last Played' date was wrong at least once.

Yes, I know that the token could expire or the server go offline but none of that has happened in this situation.

Anyone else getting a Windows Defender or other third-part AV alerts purporting that the latest version of Tautulli (v2.15.0) contains the Win32/Pomal!rfn trojan? Even after disabling the real-time engine, downloading, and attempts to execute pop the alert.

Thanks in advance.

Hello all,

This episode is 55 mins long and it looks like it was completely watched, but showing 0%. Why?

TIA

https://i.imgur.com/ewfZhIV.jpeg

I'm hoping I can call on the community for some assistance, I have been running Tautuilli for years (even when it was Plexpy) and have never had any issues however the most recent update I tried appears to have completely broken it, it no longer seems to be starting and the web page either shows broken text links or just doesnt load at all

I am running it on a windows machine, using Python 3.8, I'll confess I have zero python knowledge I can just follow instructions well which is how I installed it years ago!

I'm hoping there is perhaps just something I need to clear or perhaps I can force an update somehow but after a lot of googling I confess to being pretty lost

Hoping someone can help with a notification I am trying to set up and is not working!

I want a notification when a new season of a TV show is added. Seems simple enough but I can't wrap my head around it.

I have:

Media Type is show

Season Number 00 is 01

and Condition Logic as {01} or ({02} or {03}).

I can't seem to find any useful info about when brackets are required so not sure if that's the issue.

Please help! Thanks.

Hi, recently I've made a mess with the path folders of my files in Sonarr/Radarr and I had to reconfigure everything. The thing is that I've been able to synchronize the Sonarr/Radarr files with my Plex server, but for all the stats that are stored in Tautulli I can't manage to synchronize them in Plex, and therefore they appear as if all the TV shows/movies are unviewed. I don't even know if this can be done, as I can't find the option, I would have to start from scratch? Thanks and best regards.

Tautulli has been running fine and upgrading fine for a long time. I am on Ubuntu 20.04, not running in docker.

After updating, I get this error:

tautulli.service - Tautulli - Stats for Plex Media Server usage Loaded: loaded (/lib/systemd/system/tautulli.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Fri 2024-12-13 10:18:45 CET; 3s ago Process: 1780 ExecStart=/usr/bin/python3 /opt/Tautulli/Tautulli.py --config /opt/Tautulli/config.ini --datadir /opt/Tautulli --quiet --d> Dec 13 10:18:45 plex python3[1780]: File "/opt/Tautulli/lib/tzlocal/unix.py", line 218, in get_localzone Dec 13 10:18:45 plex python3[1780]: _cache_tz = _get_localzone() Dec 13 10:18:45 plex python3[1780]: File "/opt/Tautulli/lib/tzlocal/unix.py", line 179, in _get_localzone Dec 13 10:18:45 plex python3[1780]: tzname = _get_localzone_name(_root) Dec 13 10:18:45 plex python3[1780]: File "/opt/Tautulli/lib/tzlocal/unix.py", line 133, in _get_localzone_name Dec 13 10:18:45 plex python3[1780]: except zoneinfo.ZoneInfoNotFoundError: Dec 13 10:18:45 plex python3[1780]: AttributeError: module 'backports.zoneinfo' has no attribute 'ZoneInfoNotFoundError' Dec 13 10:18:45 plex systemd[1]: tautulli.service: Control process exited, code=exited, status=1/FAILURE Dec 13 10:18:45 plex systemd[1]: tautulli.service: Failed with result 'exit-code'. Dec 13 10:18:45 plex systemd[1]: Failed to start Tautulli - Stats for Plex Media Server usage.

/etc/timezone exists, python3 is up to date, etc. I don't know what changed in 2.15 to cause this. Any suggestions?

EDIT: Okay, on Ubuntu 20.04 the latest python3 package is 3.8.10. This appears to be the problem.

Trying to do a fresh install of Tautulli on Ubuntu server 24.04.1. I am able to install via Snap, but the local site doesn't take me anywhere: http://192.168.X.X:8181/ I have tried rebooting and nothing. Plex install shows no plugins installed. No idea where to go from here?!?! Can someone point me in the right direction.

I´m trying to make a custom script with the recently added trigger.

I can't find which argument may I use to pass the file path and file name to my script.
I tried with --file_path="{file_path}" but doesn't work

I really like the newsletter, or at least the concept of it. I've read through a few posts about customizing the newsletter by editing the template directly and using Mako, but would it be too hard to accomodate a markdown editor in the newsletter template creator? That would make the newsletter part of Tautulli exponentially more useful and fun. If there is another way to accomplish creating a cool newsletter, I'm open to suggestions.