/r/Sprint

Photograph via //r/Sprint

As of April 1st, 2020, Sprint is now part of T-Mobile! Welcome to the Sprint subreddit where we discuss news, user feedback, phone updates, tips and tricks, technical advice, and Customer Care experiences.

As of April 1, 2020, Sprint is a T-Mobile company. This Subreddit is an unofficial discussion forum.


Subreddit Rules

  1. Don't be a dick. Do not post any profanity, personal attacks or derogatory/degrading comments.

  2. Do not post personal information!

  3. Follow Reddiquette when posting.

  4. This is not a rant or troll space. Posts that are purely negative and/or do not promote further conversation will be removed.

  5. Conversations about violating Sprint's Terms and Conditions are not allowed (including tethering/hotspot without the requisite plan add-ons).

  6. All "Speed Test" posts go in the Monthly Sticky Thread.

  7. Do not impersonate a Sprint or other related employee. Anyone doing this will be banned. If you identify or represent yourself as an employee in a post or comment, you must request flair via the Verified Flair Request Form.

  8. If you are submitting an article link, you must use the article title or very close to it. Minor adjustments for grammar, spelling, etc. are allowed. Please do not post teaser or clickbait-style titles for your text posts.

  9. Do not post Referral requests here. They will be removed.

  10. Do not post SWAC requests, SWAC codes or SWAC-associated email addresses here. They will be removed and you will be subject to a ban. Do not send PM's to Verified Employees asking for SWAC. This will also subject you to a ban. We're serious about this. If you're a VERIFIED Sprint employee and you want to offer YOUR OWN information then you are allowed to do so. Just keep the actual info to a private message please.


Verified Employee/S4GRU Flair Request

There is a dedicated subreddit for Sprint employees to discuss things not customer-facing at /r/sprintemployees. We encourage any verified employee to message the mods there to request access. They have a separate moderation team than we do.


Quick Links

Contact Sprint
Sprint Flex/Lease Info
Check Upgrade Eligibility
Activate/Swap a New Phone
Bring Your Own Device
Bring Your Number to Sprint
My Sprint Mobile App

Device Unlocking Policy
Account Fraud Resolution

Plans

International Calling/Roaming

Secure Wi-Fi VPN by Sprint


Current Major Offers

Sprint Device/Plan Promotions

Customer Referral Offer

  • Do not post requests here. They will be removed.

Useful Links

Speed/Coverage/Technical issues?

Sprint 4G Rollout Updates (S4GRU)

  • Not affiliated with Sprint Corp.

Sprint Complete (Formerly TEP)
Device Buyback
iPhone Forever Info
Installment Plan Info


Coverage

Sprint Official Map
RootMetrics Info
OpenSignal Map

Magic Box

  • Having coverage issues? The Magic Box boosts your coverage without wires. Request one for free.

Airave

  • The Airave is a coverage solution which provides Voice (CDMA) and Data (LTE) coverage when connected to wired ethernet. Request one for free.

Wi-Fi Calling Setup/FAQs

VoLTE Setup/FAQs

Calling Plus Setup/FAQs


Device Network Information

LTE Bands/Technologies by Device


Social Media

Mike Sievert (CEO, Board Member):
Twitter
J. Braxton Carter (EVP, CFO):
Twitter
Neville Ray (President, Technology):
Twitter
Janice Kapner (EVP, Chief Comms. Officer):
Twitter
Deeanne King (EVP, Chief HR Officer):
Twitter
Cody Sanford (EVP, CIO, Chief Product Officer):
Twitter
Matt Staneff (EVP, CMO):
Twitter
Dow Draper (EVP, Emerging Markets):
Twitter
Callie Field (EVP, Customer Care):
Twitter
Jon Freier (EVP, Consumer Markets):
Twitter
John Saw (EVP, Advanced & Emerging Technologies):
Twitter
John Legere (Former Board Member, Former CEO of T-Mobile):
Twitter
Marcelo Claure (Board Member, CEO of SoftBank, Former CEO of Sprint):
Twitter, Facebook


Tracy Nolan (President, National Sales, Strategy & Operations):
Twitter
Scott Rice (SVP, Integration and Transformation):
Twitter
Joe Meyer (VP, Service Management):
Twitter
Ryan Sullivan (VP, Product Development):
Twitter
Scott Santi (VP, Network Engineering & Deployment):
Twitter
Adrienne Norton (Corp. Communications):
Twitter, Reddit


Hall of Fame

Günther Ottendorfer (Former COO, Technology):
Twitter, YouTube, Reddit


Sprint:
Twitter, Facebook, Google+, YouTube

Sprint News:
Twitter, Website

Sprint Investor Relations:
Website

Sprint Emergency Response Team (ERT):
Twitter, Facebook, Website


New Cell Site Request

Site Requirements and Submission Form


Traffic Stats

AutoMod Configuration

/r/Sprint

33,561 Subscribers

4

I owe “Sprint” 800$

Why do I have to pay this it’s with a collection agency from when u was a teenager and they don’t even exist anymore I’m with t mobile I’ve been a loyal customer

17 Comments
2024/11/07
08:48 UTC

0

2x lines of former SWAC; Is free 3rd line still available (and, if so, how)?

Former Sprint SWAC here. I currently have 2x lines of SWACPMCM (Magenta Complete Code for former Sprint SWAC Advantage Premium plan). I am interested in a free 3rd line without plan change.

I tried to get the free 3rd line under the 2023BYODP1 promo at end of Jun 2023, and after back and forth over 3 months with Executive Escalations, they could not get the promo discount to stick, so I ended that effort in Sep 2023.

I read in a recent post (see recent SERO to SWAC Conversion thread, found here ) that getting a free 3rd line was still possible to do. Is free 3rd line still possible/available? And, if so, given the upcoming Mar/Apr 2025 deadline to add new SWACPMCM lines, how would I go about doing this?

Though not my preferred approach, I am open to cancelling my second line, waiting 90 days, and then doing a BOGO (if that is an available option).

Thanks in advance for any information/guidance.

Edit 1: Added link to cited "recent post"

3 Comments
2024/11/05
17:57 UTC

4

Adding new lines under old Sprint plans

I remember reading something, not sure if in here or r/tmobile, that there is a cut off date when tmobile won't allow any new lines to be created on the old sprint plans. Does anyone remember when that date is supposed to be?

21 Comments
2024/11/02
18:45 UTC

6

can sprint pcs vision phones be unlocked?

I have this Samsung exclaim m550 that I got from a thrift store and I'm trying to figure out if it can still be used without data there's no sim card slot It was designed for Sprint's CDMA network (sprint is gone now.) if there any sort of way this phone can be used to browse the internet either by pc connection or roaming any answers will help thx. :)

16 Comments
2024/10/30
19:57 UTC

7

Going from SERO to SWAC?

Hello fellow Sprint T-Mobile users!

I have an old SERO Premium account with 2 lines. $40 each line (no $10 add-on for premium data). If it's still possible to switch over, and I'm aware it's probably unlikely, is it still worth it?

Are there any remaining benefits left? Would I save any money? Thanks!

36 Comments
2024/10/29
06:15 UTC

4

iPhone Upgrade question

My mother (77 yrs old) will soon be upgrading her iPhone 7 Plus to a 16 Plus. She’s on whatever the Sprint employee’s family plan migrated to (I don’t think it was SWAC, but could be?) and she wants to keep that plan, so I’ve suggested that she buy directly from Apple rather than engaging T-Mobile to ensure her plan isn’t “inadvertently” changed during the upgrade process.

My question - will it be possible to do a wireless transfer to the new phone since the 7 Plus isn’t on the same iOS?

Trying to make this as easy as possible for her since we are not in the same city. I used to work with Sprint device swaps but haven’t done so since the merger.

**not sure why this question deserves unhelpful snarky comments - just pretend instead of my elderly mother, you’re trying to help your grandmother or great grandmother with this from 200 miles away and imagine what she’d say if it doesn’t work the way you’re expecting it to

15 Comments
2024/10/27
13:03 UTC

16

The death of sprint and the death of competition

Ever since sprint merged with t mobile it seems that the wireless industry has gone to 💩

Sprint was the carrier that many ppl relied on for affordable service

But now all three carriers are very much expensive to get service through directly

Even on the prepaid side you tend to find much more affordable service with mvnos rather than with carriers directly

T mobile has especially has got really expensive, so much for being the "un carrier"

It's sad the lack of competition has made the carriers lazy

Verizon still sits on top of their throne as the expensive king, while at&t and t mo duke it out for second but in reality they are far away from verizon

Not that sprint was much competition to verizon, but at least they had much better perks and didn't break your wallet

32 Comments
2024/10/26
17:12 UTC

10

For those of you that had service with sprint........

How bad was the coverage? I heard horror stories of many dropped calls from ppl that had sprint back in the day

Just wondering how bad it was

44 Comments
2024/10/26
12:26 UTC

8

Swac plans equal?

Are both swac plans considered the same with respect to T-Mobiles benefits? I have two lines that are unlimited premium and considering the current $30/mo home internet plan with the thought of downgrading to the plus plan. Would this work out or is the plus plan not considered an equivalent plan to premium?

Much appreciated.

3 Comments
2024/10/23
01:09 UTC

10

On SWAC, need to add a line.

as title mentioned I have 3 SWAC accounts (Adv Unlimited Plus). Need to add another line for my daughter. I was reading in another thread that I need to add a line via TForce on X. I was wondering what challenges will I encounter and if I need to buy a new phone first before contacting them? thx for all the help.

14 Comments
2024/10/18
02:02 UTC

17

Today I noticed we lost domestic roaming.

I guess you don't notice you lost something until you need it. One result of moving from Sprint to T-Mobile was domestic roaming. I was on SERO and then SWAC, and I believe when I was in a building and lost Sprint connection, I would roam onto Verizon I think.

I think Sprint lost all roaming partners, when we switched to T-Mobile?

6 Comments
2024/10/18
01:33 UTC

5

Anyone using a tablet on Unlimited on Us line?

I've had my unlimited on us line from Sprint, 2020 maybe, in a phone. Just got a new Umidgi A13 tablet and put the SIM in there. Everything's working, 4G LTE only no 5G. Shows up as a Samsung BYOD tablet, but also says A13 when I click on my lines.

Not being throttled, currently getting around 65MB/sec. I had never tried before, so didn't know this would work.

2 Comments
2024/10/14
20:57 UTC

3

Locked phone

I have an old iPhone that is carrier locked to sprint. Long story short they claimed that I had a phone that I actually didn’t have. I had a 8 ordered into a franchised sprint and for some reason my upgrade plan wasn’t what I expected and didn’t want to pay for said upgrade so I didn’t go forward with it. I never even saw the new phone. I ended up fighting with sprint for years bc of this and eventually they said if I didn’t seek legal advice then they’d drop everything. I agreed. Well unfortunately they never unlocked the phone and now I’d like a work phone so I don’t have to use my 16 pro max. I’ve called with no luck so I’m curious if anything can be done. I’m not sure if the device was paid off because I stopped making all payments when they started accusing me of stealing a phone and charging me for it. But I did put 750 down so I’m assuming it was either paid or very close to it. I’m assuming they did this to a lot of people bc they sold to t mobile.

11 Comments
2024/10/09
06:22 UTC

9

Is it possible to unlock an S6?

I want to try putting a modern sim in my S6, but I never had my phone unlocked before using it. I'm not sure if I can get it to unlock now. I have a mint and verizon sim card I can try in it. Is there a way?

edit: apparently just pressing the UICC unlock button worked after waiting a while. I was successfully able to use a mint sim in it.

8 Comments
2024/10/05
18:09 UTC

0

Have any Sprint customers still not been switched over to T-Mobile yet?

23 Comments
2024/10/05
00:20 UTC

22

Lesser priced older sprint plans

Does anyone still have their old Sprint plan that they’re saving money on compared to current T-Mobile plans? I have the Unlimited Freedom for $65 still. You can’t beat it. I hope they don’t start forcing people to change to more current plans.

69 Comments
2024/09/27
05:46 UTC

10

Advantage Unlimited - Yearly Upgrade

Here was my experience having Yearly Upgrade add-on my plan; yes, I had iPhone Forever prior to migration.

  1. Needed to pay off half of my EIP iPhone 15 Pro Max ($599)
  2. Selected new phone: iPhone 16 Pro 256gb for $4.17/month, $0 down
  3. Opt'd for trade-in and selected that everything was in working condition
  4. Denied protection
  5. eSigned paperwork
  6. Paid taxes (~ $91)
  7. Completed purchase and now waiting on delivery: ETA Oct. 8th.
    • Update: Received Sept. 23rd

Pretty straightforward. And incase you're wondering why I opt'd out of the Pro Max 256gb for $8.33/month - I just didn't want the bigger screen and heavier phone. I have an iPad mini for streaming purposes. So a smaller phone that won't weigh down my shorts/pants is a welcomed change.

7 Comments
2024/09/21
02:05 UTC

1

Uicc unlock not working

I have a sprint locked device that i was trying to get unlocked. So i contacted T-mobile, and they told me that the device is already unlocked, but whenever i insert a sim, my device just doesn't accept it and i get an error message "invalid sim card" and "please contact sprint to unlock your device". Uicc unlock is also not working, so is there any way to solve this problem? Also i can't get a t-mobile sim because they do not operate in my country.

17 Comments
2024/09/20
21:03 UTC

1

iPhone 11 Says carrier sprint and Sim locked but sprint doesn’t exist anymore how can I unlock

24 Comments
2024/09/19
23:56 UTC

0

The Costs of an Samsung Galaxy s10 & me.

1 Samsung Galaxy s10 4G LTE: $749.⁹⁹

4-5 years of Phone Bills: over $3k to $4k

3 Samsung Wall Chargers: $60

Over 50 Google Play Cards ranging from $10 to $50: over $350

2 Phone Cases ( one to replace the old one.): $40-$50

1 Sprint - T-Mobile Merger: $26 Million

1 new T-Mobile SIM card: $50

4-5 years of Memories, Experience, & Joy of this being my Last Sprint Phone as it Transited into a T-Mobile Phone.....: PRICELESS!!!!

Thanks for Excellent ride Sprint.

3 Comments
2024/09/19
20:13 UTC

27

I thought I was looking at a Sprint ad..

2 Comments
2024/09/19
00:35 UTC

2

Transferring photos from Samsung M400

I have my dad's old Samsung M400 flip phone from a while back, and I really want to figure out how to transfer the photos from the device. But there's no way to transfer them through USB or Bluetooth. To me, I feel like this is dumb because I know those are some valuable pictures and T-Mobile already shut down Sprint's CDMA network a long time ago. Does anyone have any good tips?

8 Comments
2024/09/15
01:24 UTC

15

Current Day Sprint

How would Sprint be as a carrier right now if they didn’t get bought from T-Mobile?

Hypothetically if they had money like the other 3, would they be leading the 5G race?

17 Comments
2024/09/14
19:55 UTC

4

Is the BOGO line discount applicable for SWAC accounts?

I’ve come across the BOGO offer where existing customers (active as of June 25, 2024) can get a free or discounted voice line through monthly bill credits when activating 2 new voice lines on a qualifying plan. The offer references Line Discount ID240374.

Does anyone know if this offer is available for SWAC accounts? I’d appreciate any details on how this applies to SWAC or if there are any restrictions for employee accounts.

7 Comments
2024/09/14
19:19 UTC

3

Anyone able to see the SWAC discounts for the 16 pro?

Website keeps crashing on me and same for mobile app

24 Comments
2024/09/13
14:33 UTC

0

LiveTv iptv

3 Comments
2024/09/13
10:42 UTC

9

Upcoming SWAC promos for iPhone 16 pro max?

Looking to upgrade again, last couple of times I had issues getting the full trade credit, but eventually was able to get it worked out. I think I got $800 last time i upgraded from 12 pro max to 14 pro max.

Hoping they would bring back the $800 trade value towards iPhone 16 pro max this year, as I’m only currently seeing a $430 value.

Any ideas about promo pricing on SWAC this time?

TIA

40 Comments
2024/09/04
11:57 UTC

8

Found old magic box - anything I can use it for?

Any sort of home brew projects I can use it for? I guess I forgot to return it a long time back but I remember it being super useful for our area.

Edit: Cheers everyone thanks for the replies, glad to see this sub still alive!

9 Comments
2024/09/04
00:45 UTC

4

T-Mobile or Best Buy

Hey everyone, I need some advice. I'm currently studying computer tech and decided to start working somewhere where I can gain experience with technology, which will help me find a job after I graduate. I recently applied for two retail associate positions, had interviews for both, and surprisingly got accepted for both jobs. Now, I'm not sure which one to choose. T-Mobile offered me $18 an hour plus commission for a part-time position but it's store in store at Sam's club so it's like a little place for T-Mobile inside Sam's club, while Best Buy offered $16.75 an hour for part-time. I thought about working both jobs, but when I mentioned the offer from T-Mobile to the Best Buy hiring manager, she said I couldn't do both due to a conflict of interest since both companies deal with phones. She extended my offer for 30 days, allowing me to try out T-Mobile, and if I decide I prefer Best Buy after 30 days, she'll hire me immediately. What do you think is the better fit for me? Also, is it easier to get promoted at Best Buy?

10 Comments
2024/09/01
23:10 UTC

8

TmoOnePlus service charge?

What is it? I’m former SWAC, turned Advantage Unlimited Premium.

I’ve got this TmoOnePlus charge of $3.75.

I’ve lost my hotspot from services but it still with, just with less data before a warning.

Hulu also stopped working even though that’s showing on my account.

Anyone know what that is before I call and scream?

17 Comments
2024/08/30
05:37 UTC

Back To Top