So my mate got hacked and as you do, I changed my security settings. I noticed it said “manage” for both steam and Amazon, does this mean I have both steam and Amazon accounts linked or is this normal? Thanks

So lets just say i setup my account a couple years ago with a fake email and now i am getting prompted for an account unlock which requires said email. How screwed am i? It was under the old @live email domain which Microsoft doesnt let you create new email accounts for so i cant just register it and unlock my account.

Ive put in a recovery request but it all would go to that email that doesnt exist.

Please look into my ban.
I was wrongfully banned on march 7th..
https://gyazo.com/2a5f0059eb31730a630a97474cc680aa
(Just some context on this gyazo, this stella girl was scamming people and abusing her connections with a jmod so everyone was very upset with her)
"pimpsiapyou" is my in game name
I have soooo much proof on this matter to prove I was banned because my friend was attacking a player that goes by the name of "stella" which resulted in a jmod chain-banning him https://gyazo.com/582367085e2576326986c65cbbefd0f9
https://gyazo.com/9ce63ece482c57e77b4344aabbf25333
these 2 gyazos show that my friend was pming me about attacking stella before the bans and we knew people were getting banned for similar stuff so he traded me our gp just incase
https://gyazo.com/1c49a66300613e48411db7de7eeba013
https://gyazo.com/b13af78a8b4c5a688f7155908eb6c231
^ These two gyazos show stella literally telling him hes gonna get banned after ragging her and moments later all 3 of our accounts got banned for "rwt"

My account had a previous rwt ban due to using middle man services in death matching which was a minor offence and shortly after this ban it became legal for people to use middle man services while death matching. I believe this is a large reason why trident was able to pin an rwt ban on my account. Here is the proof of that mm service ban.
https://gyazo.com/fec12b0cb2bc36a4c2989c7921ceb4f5

I used a 3rd party app (SteelSeries GG) to macro bind the space key to be a mouse left-click. I'm using it because it's easier on my hands than using my mouse while just sitting around to HA.

I'm still manually doing the input, it's not auto-clicking or botting, but is this against tos/will I be banned for this?

I submitted a support ticket but I really need help... I made a new account in 2023 after coming back to the game. My username is still on the high scores and is on my buddies friends list. I even have a receipt email for membership from 2023 but the account was not linked to my Jagex account which is linked to the same email, and the jagex account has the same username is the character that was lost.

When I try to recover the account it says the the username does not exist and when I logged in to the fresh charecter that the jagex account automatically made for me it says that the username is unavailable....

Hello everyone, I understand this is my 3rd strike for bad manners in chat. I understand i have my anger get out sometimes when someone is being unfair or such sort. The first two i understand were 100% my fault i was having a night out and went too far. but my 3rd strike i get perm banned for saying " ugly ass " ? come on.. it's not like i am cursing or threatening someone. I ask for forgiveness in a appeal and they deny me anyways. this is my last hope for a last chance. please help reddit? I will learn from my mistakes and never bm someone since I love cc teaming and etc...

Hello, my name is Clearly Killing It. Oldschool runescape PVPer, risk fighter (a couple years ago I was considered to be in the top 3 best risk fighters on the east coast), content creator for the past 20 years (my first YouTube OSRS channel was in 2006!). I have multiple YouTube channels that I've managed, and youtubers that I've coached; with over 5+million views combined, there's a very good chance that you've seen at least one video that has touched my hands.

I say all of this because I want to emphasize that I have such love and passion for the game, specifically for the PVP scene. There's nothing like it in the entire gaming industry, which is why it's such a shame that I have to make posts like these. There are so many facets to pking to improve your ability and gain advantage over the other player- so many styles, reaction timings, and so forth. I wish the developers would see the game through my eyes and become inspired to make the game a better place for everyone who wishes to enter the wilderness or a pvp minigame.

Quick side note: I've played so long that I remember when "nhing" was called "ragging" and was condemned by the community to be a seriously anti-social way to play the game. Now ragging has evolved into bolt ragging, and so forth. But I digress.

**The bounty hunter minigame is unplayable. Here is a list of clienters/ahkers that I have sent to jagex tipoff. I collected these names in a couple days of playing (like 8 hours max?). I have video proof- as a content creator I can compile these clips in mere minutes. If, somehow, you're just a top .0001% pker and made this list, please forgive me. But I know most of the best pkers, and these are not their accounts, nor do they have any motivation to play the BH minigame. These accounts remain unbanned indefinitely, with no repercussions whatsoever while they goldfarm and disregard the "honor system"(which you have called the bounty hunter minigame) that is set in place.

Yes guys, that's right! If you're tired of getting banned botting skills and PVM monsters, just head to the bounty hunter minigame for free loot and absolutely ZERO chance of getting banned. **

jimothyrippa
I7D
LifeSoShort
Experting
6C1
SLLght0fhand
baboonking37
whats
halal wife
get worse
valentineex
6ct
rng hits
morruggin
corruptors
aussie swh
mongloidpkr9
na cuz
ogfrizzy
milan bucano
atacadao
accountx

Bounty Hunter updates aside, you NEED to do something about the cheaters that are plaguing your game. Do I have to apply to Jagex HQ and put in a resume to get this job done? I'm not talking like spend your whole shift worrying about this. 20 minutes would do.

It's time to start building a relationship with your community and policing the areas of the game where botting has gone unchecked. PVP was once your most popular activity to do in game until EOC. Now something different is happening, you are faced with new challenges ahead of you, and you need to step up to the plate.

Twitch viewership is down, YouTube viewership is down, why do you think that is? PVP remains to be one of the most widespread entertaining factors about your game. Please do something. Why do you ban people botting woodcutting but not people killing others for millions of gold at a time? Make it make sense to me.

Be well, until next time.

Please JAGEX, this isn't solely my fault.

I woke up this morning eager and anticipating leagues. I signed in to my main to do a quick bird house run, then tried to hop straight on to leagues... but wait, I get logged out and it asks for me to sign in again. I thought to myself it's not too unusual leagues is brand new maybe because I recently created a f2p ironman they're wondering which account I want to use. So I logged In, unfortunately I do not have access to my email so I used one of my backup codes. I was told an error occurred. I tried to log in using another backup code, another error occured. I realised I'm running low on my backup codes so I tried to log onto the oldschool website to regenerate some new codes. However trying to log in to the oldschool website my last code was lost. It was lost and now I am unable to play the game I love.

I understand to some people that may not be a lot, but to me it is everything. I can't think about anything else but OSRS right now. I feel physically sick. Its only been hours, but I know I can't log in again, my account is lost without help. I plead for help. I've spent huge portions of my life invested in a game I love and I can't bring myself to have to start again to only be hoping to have my first account back. The iron was just a pass time to see how I would fare being a lone soldier, my main was and is my life. Please can somebody help me to speak to somebody at JAGEX I beg you.

BOT REDIRECTED ME HERE FROM /OSRS

Long story short, PKing bots in rev caves (I literally record and make content about this and have for many months), received a temp macroing major ban. Appealed, denied. It was a 3 day ban. Get account back, same thing, PKing rev bots, literally an hour after my account gets unbanned, macroing major ban, permanent, appeal denied. I wish there was some kind of customer service I could email or call but all I've heard about is maybe getting lucky finding a mod on Reddit. Am I just fucked here? My account had years of work into it...

Hi, are there any plans to add full mouse support? Alternatively, could you confirm if using an assistive touch mouse is allowed without fear of being banned? (Mouse movement and clicks differ from touch inputs.)

Hello, I'm making this post because I'm experiencing difficulties contacting support on the Jagex page.

I have an Ironman account, which is really dear to me, I've spend a lot of time on it and I would really hate to lose it for a really stupid reason. Basically, the original email of this account is gone. I've deleted it for personal reasons two months ago so it's impossible to get it back now. I used it as junk email mostly and I forgot i used it for account creation, so its my fault... When I'm trying to log in, it's sending out verification code, but since it doesn't exist I cant verify it. I tried the recovery system, but i got an email saying that my password reset was denied and I don't understand why.

I'm still paying for the membership on that account and I can't even have the access to it, can someone please help me to maybe get in touch with some J Mods or someone, I really don't want to lose that account...

What is the best way to get ahold of Jagex support for help? I have opened like two tickets over a week ago and it's like they don't offer any support services..

Needing help with getting an account un vanished from the shadow realm. My depression can’t take much more of this. Please help. Got vanished for RWT while it was hacked

Needing a mod to help me get an account unbanned for stuff that happened while account was hacked

My account (which is currently at end game) has been hijacked and the hacker has removed my email address and imported it to a Jagex account & also changed my IGN! I've spent so much time and effort on the game I don't know what else to do! I've tried filling out numerous account recovery forms and contacting the support team via email and many other social media platforms but Jagex hasn't got back to me. How can I get a response from a JMOD i just want to know that someone is looking into my case. If possible they could lock my account at least just until I regain access or is my account gone forever. I purchased a Year membership on it too. I understand I am unwise and idiotic as I didn't convert it into a Jagex account which now it's too late, I should have done a long time ago. But after reading many comments and posts regarding this topic. I have ran out of ideas on what else I can do to try and regain access to my acc. Please can someone help me.

Anyone that can help me or point me in the right direction for being hacked (recently changed password) but got perma banned while it was hacked for RWT. Please and thanks :( trying to get my account back

Three days ago now I was traveling abroad. I'd been playing RS on and off on mobile at night. I was traveling from hotel/hostel always on different Wifis. I went to bed and woke up to do a farming run and my account was locked due to suspicious activity (after 5th day of trip). I was super confused and tried to submit a recovery ticket. An hour later I got a reply from Jagex that it was denied. That's fine I can produce more info. I tried to submit another ticket and my username no longer exists! My friends screenshotted that I was online during this time messaging them asking for help because i'm having "issues in RL". They knew it was fake. My account is maxed with over 1B and years of playing time. I made it when I was in elementary school 20 years ago. 400M+ XP. I have submitted multiple tickets and i'm checking my email 50x a day for a response f rom jagex to let them know that my account was converted to a Jagex account and I can't submit a recovery ticket. I'm literally playing the waiting game until they can see it and lock the account. The bank pin should be expiring pretty soon and I've heard nothing from them in almost 3 days. All I want is them to lock the account until we can get to the bottom of this!!

Any help or a bump would be helpful, just trying to get a mod to see this!!!

Also FYI I had 2FA and a bank pin which they apparently got through pretty easily. Changed all passwords and no suspicious logins into any of my emails.

RSN - Jmang223

Hello, so I am new to the game since October and I've been playing religiously getting leveled up as efficiently as I can. At some point I needed to get money and decided to heed a fellow GE shouter about giving away GP. And what a surprise, I got hacked.took a couple of days for them to do it but they did it. They used my payment option to buy bonds and transferred them elsewhere. I have since then changed my email, passwords, bank pin, and now I use authenticator app to log in. I even unlinked steam and my payment options from the game. Am I safe to keep working on that account or is that account cooked? Please don't be mean, I know I messed up.

I’ve been playing old school RS since 2016 then I took a big break in 2020 because call of duty modern warfare came out so just didn’t have time to play RuneScape and recently I’ve been watching some videos but I can’t get back into my old school account I would like to get into RuneScape and grind again, but I would like to grind with my original account if I can do that then I just might as well play call of duty All day, which is not a problem, but if RuneScape could help me, it would be dope my username is YARDLEY I know the original login information and many passwords. I know the ZIP Code of where the account was made. I know the banking information used, but I don’t know the account number because those were long gone, but it troubles me because RuneScape is a part of my life. I just miss the account I build I don’t want to reset. It’s boring as shit killing chickens.

Returning since the big migration to Jagex accounts.

I have a CHARACTER authenticator, not a Jagex account one. How do i use the CHARACTER authenticator to access the character? email used for character has jagex account but i never got the authenticator for it.

Mod Thenners said:
any character-specific authenticators will be listed "Jagex: [In-game display name]" and can be safely deleted if you have upgraded these characters to a Jagex account already"...... i havnt upgraded any of my characters to a jagex account. I have the character but I cant import it into an account.

Returning after multi year hiatus and my account is permanently banned

I tried logging into my account earlier today and it has been permanently banned. I cannot appeal as it has already had a denied appeal attempt.

This is my only account and has 2100 total so I’d rather not have to start again. Has anyone had a similar experience and found a way to contact player support?

Surely IP and in game activity would be different to normal.

I’ve read that Jagex Accounts are now a thing, and currently going through the process of changing emails and passwords however all futile if the account is gone for good lol

Any advice would be appreciated. Thanks

RSN: richard meat

u/jagextwisted

I recently started using the Jagex launcher and imported all the accounts i own to it (was great even found accounts i forgot about) There is 1 account i am trying to log in to, but it has a authenticator on it that i no longer have access to (old phone, auth code isnt on my google auth), and every time i try to log into it on the Runescape website, i get an screen saying the login/pass is incorrect.

I have submitted a ticket but havent heard anything yet, is there anything else i can do?

Thanks in advance for any help :)

In the process of recovering my account and unfortunately I fucked up and put the wrong @ for account recovery if mod benihime mod beano or mod ulator sees this you are the 3 I have been talking to and dealing with my apologies on the mess up on my end. It's been 2 to 3 weeks of trying to figure out what's going on and I'm extremely frustrated I put the email for the account recovery in wrong

I used to play back in 2020 and 2021 on my account. When I came back from a break I went to log into said account and it made a Jagex account with my email but my character disappeared. I put in a character recovery appeal in for the account but it said there never was an account under that name. But when I look in my old clan I can see the account in there still

Is anyone in this reddit a moderator, I'm curious as to how I'm able to appeal an account ban on an account that was strictly played on mobile and permanently banned? Unsure of how youd even cheat on a phone to begin with. I guess jagex knows better and is fine with being complete crooks and robbing me for my hard earned dollars and time. I hear and see people getting bans for time periods not permanently for legitimately cheating. Just a little curious as to what made my account bans permanent and others a period of time. Any insight would be greatly appreciated Thanks Accounts in question -Terpsss -Canadianterp

anyone has clue how to reach JMODS? got perma banned on my max ironman account "MrNieksas" with over 360 days gametime, tumakens shadow and tbow. Got permabanned week after TDS were released, was grinding whole time them. Was always chatting and interacting with players around me. Completely 0 bot like behaviour apart 15 hrs playtime per day. Got my appeal denied on weekend.

My friend was permanently banned on Old School RuneScape after unknowingly raiding with someone involved in Real World Trading (RWT). He received a modest 12M split from the raid, only to lose his account permanently due to the other player’s actions. While we all understand and respect Jagex's efforts to keep the game free of RWT, this kind of strict enforcement without context is unfair to honest players.

Let’s break down the issue here:

1. No Way to "Know" if Someone is RWTing Players can’t always tell if another player is involved in RWT. People look legitimate in raids all the time, and if someone happens to split loot, teammates might have no idea if it’s from legitimate gameplay or not. How can someone avoid something they don’t know is happening? There’s no reliable way for us to confirm another player’s activities outside of the game. Innocent players shouldn’t be penalized for situations outside of their control.
2. Automated Systems Hurting Legitimate Players Jagex’s RWT detection methods are powerful but sometimes overly aggressive. When these automated systems flag transactions, they don’t seem to consider the full context. A raid split of 12M isn’t significant in the grand scheme of OSRS wealth, but my friend was still treated as if he were a major violator. There needs to be a distinction between real RWT and regular in-game transactions where people may be unknowingly affected.
3. Punishment Without Warning or Context Review In cases like this, where there’s no prior history of offenses, a permanent ban feels extreme. A warning or temporary suspension with a review process would be a fairer response. Many loyal players have invested years into their accounts—losing them without a chance to explain the situation is devastating and feels unjust.

Jagex, we ask you to consider cases like this one with more context and leniency. Please make a clearer process for cases where players may have unknowingly interacted with rule-breakers. Innocent players deserve a fair review, not an immediate and irreversible ban.

If you’re an OSRS player or a fan of fair gaming practices, please share this to bring awareness to this issue. Let’s work together to make sure Jagex’s RWT policies protect the community without harming innocent players.

#SaveFairPlayers #OSRS #OldSchoolRuneScape #Jagex #FairPlay

I made an account years ago on a Gmail account and set up the Authenticator. I logged about 45 days worth of hours into an Ironman account and took about a year break. Since then I traded in my phone with that Authenticator. I never did an iCloud back up. So since I only ever used the gmail account to make a runescape account it somehow got deleted. I think Gmail might delete compromised emails if no action is taken on them. I have the email and password used to log into the iron account. I have exact dates and cards used for membership purchases. I contacted jagex for account recovery and left my normal email in hopes they would respond to that one but haven’t gotten a response back. Has anyone had any luck recovering an account like this?

Jagex support is going to be the death of me I swear.

I took a really long break from playing osrs, and came back to find my account had been hacked earlier this year. I submitted a recovery over a week ago and only heard back about 4 days later confirming the account was hacked and asking for some simple info to fix it.

I complied quickly but heard nothing for another 4 days. Now this morning I got an email saying the account is mine again and I go to log in only to NOW find out that the hacker got the account permanently banned.

That I was expecting, what I wasn't expecting was for jagex to not remove the bans caused by a hacker. Thanks a lot, I have my account again but I cant use it.

Now I'm probably going to have to wait 4 more god damn days to hear anything about this, OR MORE. I replied to the original support email, submitted a ban appeal, and even reached out on Twitter to jagex support. Nothing since this morning.

This is ridiculous.