DO NOT BUY THIS PRODUCT. Plunge is the worst company I have ever seen and both the quality of the product and customer service is the lowest I have ever seen. You might be like me and be tempted to purchase from them because they do a good job advertising on social media and get influencers to promote this product. I will give them that, they can do a great job at making themselves look established and high quality, but they are not.

I ordered a sauna from them and it came damaged and missing pieces. I proceeded to contact customer support which took a week for them to even get back to me for starters. I had to send multiple emails and calls and once I got ahold of someone I got the runaround for a week. They then sent me "replacement pieces" which took another 2 weeks to get. The replacement parts came and were missing pilot holes that were supposed to be drilled for the bolts! Luckily for me I am handy and was able to drill them myself and continue the build. The quality of this product is horrible and you will have pieces that do not fit together properly due to incorrect measurements and warping of the wood. I was barely able to get it together only to turn it on and found out that the temperature sensor is broken and the unit wont heat up! After that I contacted them and told them that I wanted a full refund. ( Took another week to get an actual response) and they tried to give me a 50% off discount and work to "fix the problem". I denied that and todl them to give me the refund. They took another week to schedule someone to come out to my house and deconstruct it and ship it back. The people who came to my house had no idea what they were doing and I had to help them deconstruct it. They ripped thermostat wiring out and then proceeded to throw all the wood panels in one pile in the back of a Penske rental truck (not securing anything or strapping it down).

They came and picked that up 5 days ago and I have followed up with plunge every day since and had no response from them. They are holding $12,000 of my money and are completely MIA.

If you are in the market for a sauna and on the fence on who to buy from, DO NOT BUY FROM PLUNGE.

This has been the worst customer experience I have ever had and it is still not resolved!

I've had my Plunge All In for about 4 months and it has only worked for about 2. One thing after another and customer support is slow to respond.

In looking on here (wish I would have before hitting buy) tons of quality and service issues. Is anyone interested in looking into a class action lawsuit possibility?

Like what does the purple and blue thing mean above the word? what does it mean? does it signify something? I am looking at logos trying to understand unique messaging like the amazon A - Z thing. I wonder what this means...

So I believe I have a leak in my Plunge. Every 4-5 days the water goes from very full to almost empty. Doesn’t seem to be from the connections, but from somewhere close to the pipes connected to filters. Has anyone else had a leak under this area? Every time I asked support, they kept acting like I wasn’t sending them enough info. Any insights would be greatly appreciated. Thanks!

We purchased two XL Commercial Plunges and had nothing but problems from the beginning. Chillers failed, inkbird thermostats failed, leaks, wires melted together… pools continued to heat when set to cool. They sent a technician who said, “this happens all the time with these”… they replaced chillers to only fail again. We bought these for our Spa and we’ve lost so much revenue that I’m suing them for lost opportunity. I charged back on my credit card the full amount with three year warranty, heating chillers, top of the line everything for $17,000. I won my case with the credit card company and got 100% of my money back by having meticulous notes on all calls, emails, issues, technician servicing, etc. the best part was shipping their crap plunges back in their competitors boxes lol… see pics… we replaced both with Revive plunges that are wonderful. Super quiet, almost no heat throw off and none of the crap hanging off the back like Plunge.com

We just bought a Plunge and the pump or something is not working. It’s not circulating water and not cooling down. It sounds like the pump and fan are both running though.

Took all I had to pull off 3 minutes today!

Looking for advice here. My plunge XL’s temp sensor is obviously on the fritz as it shows a water temperature of 101. Meanwhile, a thermometer reveals the water to be 39 degrees, despite the chiller being set to 48. So it’s cooling to the max, no matter what I set it to, and I need my own thermometer to check the temp. Anyone had this issue? Is customer service really as bad as people say?

When purchasing a cold plunge the ten most important questions to ask are:

1. How frequent should I change the water?

2. What are the operating temps of the cold plunge?

3. What are the water temps the cold plunge will reach?

4. How noisy is it?

5. Does it generate condensation? If so, how is it managed?

6. What sanitation methods does it have? Ozone? UV?

7. How long does the water take to cool down?

8. How much energy will it consume in one month/year

9. Should I run it 24/7?

10. How do I drained it?

Lets see how the two main different type of cold plunges compare in these 10 questions. The two main types being: External chiller cold plunge vs Chest freezer cold plunge.

1. Both an external and chest freezer cold plunge are capable of keeping the water clean and free of bacteria for months as long as the water is continually circulating, it has a sanitation method such as ozone and is always at cold temperatures (it is much harder for bacteria to reporduce in water at 40°F or lower than at 60°F+). Both a chest freezer and chiller should always be kept running if you want to maximize the water sanitation.

2. Here I dont mean what temp can the cold plunge water reach, but rather what temps can the cold plunge be exposed to. Can the water freeze in extreme cold? Would it not go sub 40°F if it's too hot outside? In a chiller set-up you want to use at least 3/4hp with outstanding insulation for it to cool down when is 120°f outside and will need a heating element to keep it from freezing in the winter. In the other hand, a chest freezer offers everything fully enclosed within the tub's walls...no plumbing, which means extremelly energy efficient, capable of keeping freezing temps even at 120°F outside and wont ever freeze in extreme winters. So, chest freezers win here.

3. Units that have any sort of plumbing will likely not go below 37°F (for safety reasons), however a chest freezer cold plunge is capable of going down all the way to 32°F to the point where ice will safely form.

4. Units with an external chiller or otherswise fan-cooled systems are typically about 60db so almost like a small external AC of a house, in the other hand a chest freezer cold plunge is about 30db or less.

5. Any pipe in a warm enviorment that has cold water inside will generate condesation unless extremelly well insulated. Even then, external chillers have filter canisters thatbare typically not insulated so yes, there will almost always be drops of water in your floor. In the other hand, a chest freezer cold plunge has the condenser unit running around the unit (i.e. that's why the walls may get a bit warm) this makes it physically impossible for condensation to form even in the hottest enviorments...not to mention, the water in a chest freezer cold plunge is always under 3" of insulation.

6. Ozone amd UV are both good. But UV is tricky because for it to be really effective, the bulb must be enclosed in an stainlesssteel ballast, otherwise UV light will not be as good at killing bacteria and UV rays will damage/degrade your cold plunge. In the other hand, ozone works extremelly well. Chest freezer cold plunges typically have ozone because of it's simplicity.

7. In a 14.8cuft chest freezer withput water circulating it may take about 48hrs to go from 70°F to 40°F however once it reach 40°F it stays at this temp. An external chiller cools the water faster, likely in abour 4 hrs or so (depending on the size)

8. A chest-freezer cold plunge is by far the most energy efficient option. The fact that all the water is always under 3" of insulation does make a very big difference. In the otger hand, calories easily enter the flowing water in am external chiller, either through the top of the filter canister or some other plumbing part that insulation could not get on. To prpvide numbers, running a chest freezer cold plunge for 1 year at abou 77°F weather will cost about $250 per year while an external chiller cold plunge of 1hp will cost close to $1,000 (basically the cost of the chiller)

9. Yes, both external chiller cold plunges and chest freezer cold plunges should be running 24/7 or for as long as there is water inside. See, these units are not designed for warm water also, the lack of chemicals would make a cold plunge that is warm the perfect breeding tank for bacteria to grow...imagine how much bacteria your filter canister would get if the water was not flowing and hot.

10. A lot of the times cold plunges come with a drainage plug or otherwise a sump pump and a hose are just as convenient.

Some good cold plunge I would recommend are:

For external chiller:

• The Plunge
• Renu therapy (yes, their chiller in hidden but it is considered external)

For chest-freezer or integrated-chiller cold plunge:

• BoxPlunge

Turning my chest freezing into cold plunge. I know a lot of success comes from using the pond shield paint that is epoxy based. Has anyone ever used a garage floor paint? I have a bunch left over and was considering using it.

I’m contemplating the purchase of an Odin Ice Bath, and I want to make sure that it is worth my money and not a scam. So has anyone purchased one? And if so how did it go?

I have been in the market for a cold plunge / ice bath unit for over 6 months and did an incredible amount of research before landing on Sun Home (which I just received a few weeks ago). I splurged for their 'pro' model over their inflatable/portable model for a few reasons. Their pro model is coated with LineX which means it is truly rated for outdoors and withstand the elements (I live in an area with lots of weather), secondly, most cold plunges I found can only get down to around 38F. I wanted a true ice bath experience without having to buy ice. Sun Home's ice bath chiller is so powerful it actually creates ice in the tub - no one else is really doing that. And lastly they have built in wheels so I can easily move it around my property which no other premium cold plunge has. So far it's been a great experience and you can tell no expense was spared with this model. If you have the means, I definitely recommend a Sun Home cold plunge. Cheers!