I have been trying to get a replacement controller for my malfunctioning Nanoleaf panels for almost a month now. I have been in touch with support and have a ticket open still. I purchased my panels less than a year ago so they are still under warranty. After I got in touch with support, they confirmed that no order had been created after I submitted their online form with my controller's serial number. This is despite the fact that I received an email confirmation informing me that the replacement order would be processed within 5-10 business days when I submitted the form. I provided my information again so that they could send me the replacement controller. However, Nanoleaf's support stopped responding after that.

I am absolutely shocked at the lack of customer service for a premium product. I've spent hundreds of dollars on their items and wish I hadn't.

BUYER BEWARE: NANOLEAF WARRANTIES ARE MEANINGLESS AND YOU WILL NOT RECEIVE ANY SUPPORT WHEN YOUR PRODUCT STOPS WORKING

Please read the BBB page for Nanoleaf: https://www.bbb.org/ca/on/toronto/profile/electronic-development/nanoleaf-0107-1405143/complaints

THEY ARE IGNORING LEGITIMATE WARRANTY REQUESTS

If anyone is interested, Nanoleaf have the 9 panel starter kit for £89.99 on the GB store. If you use the code: POCH you'll get another 15% off.

I snagged 2 kits (18 panels) for £153

My support request was easy: one of the controllers stopped working. The second time unfortunately.

It took about a month and 15 emails to get a replacement.

I'm looking for some help with my nanoleaf lines. They are brand new, and I can't get them to pair with my iPhone running iOS 17, im running a 2.4 GHz Wi-Fi, password has no special characters. I tried using the reset pin, but the processor gives no flashing light or anything.

what should I do ???

stuck on white

I want to replace a recessed light (installed in a standard 6" recessed light housing can), but I don’t have an outlet to attach the ceiling plate. Is it possible to install the main controller using only anchors and screws directly into the ceiling?

Hey everyone! Recently, my nanoleaf shapes controller has completely stopped working. I had filed the request to be apart of the replacement program, but my controller is out of the 2-year warranty and is not eligible for the replacement. After checking the website for a replacement controller, they seem to be sold out indefinitely… Would it be possible to use the elements controller replacement to use my nanoleaf shapes? Typically, I would just order a new kit but I am at the maximum limit for my power supply. I was hoping to not have to invest the extra bit of funds, so I am exploring options. TIA!

Recently, while I was away for college, someone snapped the controller of my Nanoleaf Triangle (as shown below) I've researched that they were not selling these parts anymore for replacement. These panels were one of the last gifts my mom gave me before she passed away. I don't know what to do. May I ask for any advices?

I just got an email from Nanoleaf support informing me of this after I had to contact them about not receiving my replacement controller, despite the fact that I had already submitted a request for a replacement using their support form.

My controller stopped responding randomly one day. After trying all the troubleshooting steps, I found out that Nanoleaf was replacing these for free since they would crap out. I initially submitted their support form by entering my controller's serial number which informed me that it was covered under their replacement program and even received an email confirmation after I submitted my request. The email confirmation stated that the request will be processed within 5-10 business days.

It had been SEVERAL weeks since I submitted my request and received nothing. Frustrated, I finally reached out to support with my serial number and was informed that the replacement order was (conveniently) never created by Nanoleaf's own support form system. When I tried to submit the form again, it said that the serial number has already been used to create an replacement order WHEN NONE HAD BEEN CREATED. This is extremely shady behaviour by a company that is selling product that stop functioning within a year. Having bought these panels less than a year ago, I am extremely frustrated and annoyed that THIS is the level of support being offered by Nanoleaf.

Honestly, I don't think I'll be buying more of their products and wish I never spent the money in the first place.

Hello, Im not sure where to turn. Ive done resets and logged out and back in multiple times. Trying to get Nanoleaf Shapes Triangles Smarter Kit set up.

1. I can get the device to pair on the mobile app (android). The setup makes me connect to a temporary wifi. That all works and I can control the device from phone. The moment I return back to my normal wifi network, I lose connectivity to the device and it says "offline" in the app. The Wi-Fi I am using for the lights is 2.4 Ghz.

2. While paired or not paired, the device never shows up in the desktop app. I verified sync is turned on. Verified I'm logged in to my cloud account.

Any help would be appreciated.

I've looked at the installation instructions for this and I see no mention of a ground wire...Does it not have one? If that's the case, what have folks done with their ground wire when installing them?

 My nano leaf canvas controller just stopped working. The other nano leaf panels are still getting power through it, they turn on but nothing else. The controller does not turn on at all, the buttons don’t work, it can’t be seen by the iOS app, and there is no touch response. I have attempted both a soft and a hard reset with no changes. I’m not sure what else I can try, it was working flawlessly and then all of a sudden just stopped, I only noticed it when I walked in the room and saw the panels lit up except for the controller one. No power outage or surge (it has been plugged into a surge protector its whole life), what can I do? 

https://preview.redd.it/vljt8nryfwnd1.png?width=2652&format=png&auto=webp&s=61391e4555365dac13ffa182e4cb815daf8594dd

After using Screen Mirroring, you can tell how OFF the 4D camera is....its a great improvement but it also raised another issue...Netflix, Disney+.....they cant play 4K on PC. Hope this function is on TV one day....lol

Need your help as I am getting nowhere with Nanoleaf support or even on their Discord support channel.

I recently bought another set of Nanoleaf lines to complement my other set of lines in the same room and to work with my 4D camera. I set it all up OK, it works fine, with no dropouts or anything. The problem comes when it comes to syncing it with my 4D camera. It says that the lines need to update firmware to be able to work with it. All of my other Nanoleaf devices are up to date and are on version 9.6.4 but the new lines are stuck on 6.2.0.

I have been trying to grasp why my Lines won't automatically update, I have had them over two weeks now and they still haven't updated. I have tried deleting them, resetting them, disconnecting them and even setting them up with the Windows Desktop app as opposed to via my phone and NOTHING works. They will not update at all! It's infuriating.

So I think I have faulty panels but the fact that they work well despite this, I am not sure whether to just hold out and see what Nanoleaf say (they keep fobbing me off with email after email for over a week about how this is not normal behaviour) or just taking them off the wall and sending them back to Amazon, where I got them from.

What do you guys think? I would welcome any suggestions too.

https://preview.redd.it/eqnfeae4hlnd1.jpg?width=2268&format=pjpg&auto=webp&s=f71298382f9bbb27207fcbf404941f0ad56d45e0

I have connected it to the Nanoleaf app via Bluetooth. It says model A19 3GHQ

Thank you!

https://www.theverge.com/2024/9/7/24235620/nanoleaf-sense-plus-smart-switch-thread-matter-litewave

Just setup my skylights and they’re my favorite nanoleafs by far. Super excited to try the blocks now 😍

I've had some nanoleaf aurora for a long time, and i recently got new WiFi so i tried to add new device, but it won't allow me to enter the 8-digit code i've always used. It doesnt have a qr code or nfc, any way i can add them and get them going again?

I recently found out I have a 5.1 band from my new apartments wifi, and tried moving my devices over to it.

When setting up originally, I had my 2 lines and shapes set up on the 2.4 hertz but after removing them from the app and performing multiple resets it just keeps saying that the password for my wifi is incorrect.

I've checked and restarted my router every few attempts as well.

Thank god it didn’t fuck up the TV.

I have 5 nanoleaf lightstrips. The connecting cables was burnt out. Is there anyone happening? Any resolution?

Eggroll

https://preview.redd.it/mojzzoy255nd1.png?width=510&format=png&auto=webp&s=cfa9673cca11ce3b8b16f0d12206ef5a3f754b39