https://www.reddit.com/r/Govee/

I just realized that the Govee subreddit is the complete opposite of Nanoleaf's lmaoooooo

Their sub is full of pretty pictures of everyone's lights working correctly and being used to create some cool scenes/ambience. Seems like a community of people celebrating products that they appreciate.

Our sub has no such photos, just customers looking for a resolution after the dance with Nanoleaf support. We have Gary now though, so I guess we got that going for us. Which is nice lmaooo

Comparing the subs is a perfect example of Nanoleaf's inability to harbor any brand goodwill with customers.

I have 18 triangle set that was in my game room. The game room is now a nursery…trying to convince my wife to put in living room to compliment the hue lighting. She feels these lights are gamer lights, anyone have a nice set up for living room so i can try and convince her. Thank you

A lot of people have been posting about Nanoleaf products being discontinued and Nanoleaf no longer offering a remedy. For example, you could have a product with a controller that burnt out (super common with Nanoleaf).

Apparently a company has to offer the right to repair for seven years after the final date which the product was available for purchase. It's a law to protect consumer's rights. AFAIK, the product was recently discontinued and everyone is well within the 7 year period of available right to repair. Let me find a link regarding the law. As I recall, Apple had to incorporate a functional support system for customers who want to repair older products to abide by said law.

https://support.apple.com/en-us/102772

"products may obtain service and parts from Apple service providers for a minimum of 5 years* from when Apple last distributed the product for sale. Service and parts may be obtained for longer, as required by law or for up to 7 years* , subject to parts availability"

I looked up the law and found this link. I'm not a lawyer but this raises a red flag for me. It honestly seems like Nanoleaf is pulling a fast one on the customers.

https://www.lawinsider.com/clause/continued

We all deserve better for such a premium price paid for Nanoleaf products.

There aren’t enough Gary’s in the world to win back the customer loyalty that Nanoleaf ruined.

Nanoleaf has zero customer support. Nanoleaf’s app can be described as poorly managed, at best. Nanoleaf abandoned thread as a foundation of their brand/products with the most recent product rollouts (opting for WiFi instead). Jimmy claims it’s an effort to reach a broader customer base. Shooting yourself in the foot is more like it. I could go on and on….

Unfortunately Nanoleaf has lost sight of what customers valued in their brand. The issues are too widespread and I don’t foresee any significant change. The competition is absolutely killing Nanoleaf in terms of software and hardware quality this year.

I switched to Govee a couple weeks ago after the typical Nanoleaf no customer support run around. I was blown away by the quality and how premium their products are. Nanoleaf is can’t close out support tickets in a timely fashion or build a functional app. Very unlikely that Nanoleaf will catch up to the competition.

So, Gary. If Nanoleaf hired a “brand ambassador” who has a direct line of communication to the owners in an effort to right the ship… then why hasn’t the company issued an announcement to customers formally via an email or public announcement on website? As brand ambassador, do you really think posting on a subreddit (which is largely complaints about the poor customer service/products-with almost 30k subscribers) would make a difference?

Customers will continue to abandon Nanoleaf’s products. Chu should have already posted a video on the website, acknowledging the company’s lack of focus and clearly defining the steps that the company will take to change.

Yet another HUGE SWING AND A MISS for Nanoleaf….

I was quite keen on the nanoleaf expo display cases but reading the forum here and all the customer service complaints I'm not sure if I should support this company.

I see far too many posts here of people complaining about Nanoleaf hardware and Nanoleaf (the applications) software.

Some of the complaints are pure BS and some have a legitimate point. That being stated, I have been given permission to form two groups to focus on Hardware and Software issues.

If you are capable of thoughtful discussion and can avoid being derogatory with your comments, I invite you to join ONE of the two groups. You may pick Hardware of Software. These will be private and Nanoleaf employees will not be active these groups. At some point, your anonymous comments will be given to management to study and pass down to the hardware and software managers,

If you have interest and seriously want to help improve either, please comment 'Hardware' or 'Software' to this post. I will review your previous comments here to see what your valid complaints have been.

On a side note, I am suggesting to Management that participates be rewarded with either hardware or points. Those that offer the best bugs, comments, solutions and suggestions will be highly rewarded. I will be pushing Management to be very generous.

Gary,
Nanoleaf Ambassador Admin

Hey all

I saw this YouTube video and this guys setup is quite nice with the nanoleaf lights and the triangles underneath

He has the links on Amazon US but just wondering if these are the same on Amazon Uk?

I believe they are the same but just double checking :)

Won’t turn on, won’t hard reset… I even restarted my WiFi router. Wtf??

I decided to jump in on 6 Sense+ switches with a Day 1 preorder. With the mood in this sub, I’m a little nervous, but here’s to here’s to hoping they all get to me, work perfectly, and service responds right away to any issues. That’s realistic… right? 😅

Ok, so I've just had my fifth (5) controller die on me. I have one Aurora device and 2 Shapes setups and my fifth Shapes controllers just died on me. I don't regret any home/light purchase more then I do getting Nanoleafs, they cost so much money and have given me so much grief.

Avoid any product these people put out, you'll be wasting your money.

that’s all these bulbs are terribly flaky
i use apple home they work they don’t work they update they no response rinse repeat ugh

why does apple sell these bulbs in its online store?

I just got some Essentials bulbs last week and they’re all set up in the Nanoleaf app and Home app.

However, I set a scene and it’s speeding through it like I’m in a rave - not very calming. I can’t find a way to alter the speed myself but I used to be able to on my Elements so I’m confused. Can anyone advise where I can find the speed setting nowadays?

Has anyone has experiance with both? The price difference is pretty massive and im just wondering if the nanoleaf would be good enough compared to the hue sync system.

If you have the 4d strip applied to your old tv but get a new tv. Can you reapply it to your new tv?

Hey ! Having issues with my NL67 bulb (firmware 3.6.196). The update option is completely gone from the app and I can't find it anywhere in the settings.

Is this the latest version or is anyone else experiencing this issue? Would appreciate any help or official confirmation.

Thanks!

Hey everyone, last year I bought the first gen holiday string lights and I had nothing but connectivity issues with those and about a month ago they don’t work at all anymore. I saw that there is new 2nd gen string lights and I recently put them up and they worked fine for the first day, but after they’ve been turned off for a few hours they don’t connect to WiFi anymore unless I unplug the power and plug it back in. Is there any form of update coming soon that will address this issue? For context I’m not using these lights for a tree but for the edges of my room instead.

Is there any actual difference between the 3 other than the canvas having the lines in the middle ?

I'm in a rental with the really standard (US) downlights that have the plugs with the socket you can screw in, the kind that Hue would plug-n-play with, I am wondering how much work it would be to take a nanoleaf downlight and get it to work with that setup? Do I have to just redo every element of the wiring or would there be some cross over?

Hello, blocks is not working in certain part of area and want to know why. Happening to all blocks.

Wanted to share a general warning to anyone considering to purchase the Holiday String Lights. Counter to how they are being advertised, there is no way to address any of the LEDs (in groups or individually). You are limited and locked in to scenes or one individual solid color. This makes this set considerably more limited than those it competes against.

Nanoleaf has no ETA on when, and if, they may add the advertised functionality.

A weekend has come and gone. I have yet to hear a single response from my open ticket regarding an order that hasn't shipped. It is clear that my experience with Nanoleaf Customer Service isnt different than what most people experience. That is not acceptable. Customer Service should not pick and choose which customers they respond to, whether or not the customer is upset. Customer Service should have a system in place to manage the poor products they sell at a premium price. Customers should not have to resort to a Discord channel to attempt to get customer service.

If you have had any problems with customer service in the past, detail it in the comments. We have a voice. At this point, it seems like a class action lawsuit is the next logical step. This has to end.

I have been trying to return some BR30 bulbs. But I can’t seem to get anyone to reply from customer service. I sent in the request 2 days later I got asked if they can troubleshoot a problem. But no return label. It’s been days later. I am frustrated and want my money back. It appears this is a common issue based on Reddit.

I purchased two Skylights on Oct 8th (a 3 package and a 4 package). They were delivered on the 10th, but the wharehouse clearly made a mistake as they only send me a 3 package and an extension (so I'm assuming this is how they give you the "4" package?). I have the manifest where you can clearly see they made a mistake.

https://imgur.com/a/IasvOR5

Not a problem, I created a support ticket on the 10th, and got a response on the 14th, they said the following.

We’ve reached out to the warehouse team to investigate this further. We’ll update you as soon as we have more information.

Here I sit, two weeks later with no resolution. They have stopped responding to my emails, and I'm short of my product. Why can't they just refund or send me the missing item while they conduct their investigation?

I was normally happy with Nanoleaf's products, but this kind of customer support is just terrible. Reading some other posts, seems like I'm not alone here.

I have been dealing with a (presumably) dead Canvas Control Square since July. The usual back/forth troubleshooting with tech etc. etc. etc.

A knowledgeable on here convinced me of the realization that the Control Square won't connect because it's damaged.

Then it was more weeks back/forth with tech to order a new one (free shipping had been part of the deal since Canvas was out of warranty). Radio silence. Follow up. No response. Post to Discord and within 24 hours tech support sends an order for me to complete.

There's a 2-year warranty on this new one so if it doesn't connect, I am sending it back and calling it done.

I will report back...

We bought 12 bulbs, I scanned each QR using the Nanoleaf app, made groups, did the upgrade. I had lots of fun figuring out the app and like the product. I have kept the power to the bulbs on and simply turn off the lights using my iPhone.

The problem is, I cannot figure out a way to share the account with my wife. She is happy to scan each QR code and create her own groups, etc., but we can’t help but think there is an easier way to share.

I prefer not to try Apple Home App, HomeKit, Google Home, or any other app/platform. I am hoping someone can provide help specific to the Nanoleaf app.

Hi, I just bought my first 9 pack of hex. I have been trying to get it working for the last 4 hours! I have reset my modem and split the 5g/2.4G frequencies. I have left the power supply off for 30 min, I have hard reset and soft multiple times. Swapped the controller and power supply around to different panels and I cannot get the F*##er working.

Please give thoughts on to take it back for a return? Or keep trying ☠️

I have tried to connect Secretlab MAGRGB with Alexa without success. What am I missing? I was under the impression that it supported bluetoth and thread. Some of my Alexa devices act as thread routers. The only thing I was able to connect it to was homekit which I don't really use/care for. Have anyone here been able to connect that light strip to Alexa? If so how?

I’ve been waiting over a week to hear a response from Nanoleaf Customer Support for Ticket: (edited). Christopher Sandajan has been ignoring me regarding an order.

The lack of customer service’s has completely changed my opinion of Nanoleaf as a company/product and I have switched to Govee for my new buildout.

AVOID NANOLEAF PRODUCTS IF YOU CARE ABOUT CUSTOMER AND PRODUCT SUPPORT!!!!