The Nanoleaf app is the flakiest app I've ever used.

Most times when I launch it, it immediately crashes for no apparent reason, and must be launched a second time. Anyone else find that?

I received a new version of the Nanoleaf app today. Whenever that app gets updated, I always hope for major stability improvements. But alas, just like every other time, the latest update only brings "Minor bug fixes" 👿

After over 3 months of waiting after purchasing the Sense+ switch just to be let down, we can now finally use it! I noticed a new firmware update earlier, and after updating all my essentials light strips they can now be added to the Sense+ control groups. I've been trying it for a little while and it seems super responsive. Let's hope this lasts...

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Since when is this light strip matter enabled? I use Apple Home, and there the light strip does not have the “turn on pairing mode” option that exists for Matter devices. But in the Nanoleaf app it shows the “connect to matter” button, with an option to disconnect from Apple Home.

Should I try switching this from Apple thread to matter thread? Just cause if it is matter enabled, it’s a little easier to manage them with Apple and home assistant at the same time. Otherwise, I’ll just move them to home assistant and leave them on thread only.

If I switch to matter, do you have any tips besides a sacrifice or prayer? Or should I just start crying now and expect these won’t work the same again?

Title says all. Trying to screen mirror but it's always selecting my secondary monitor, despite my main monitor being marked as the main display in the settings. Super frustrating.

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Been trying to figure out the issue with connecting to thread network but i am unable to, just bought an amazon echo(4th Gen). When trying to add the devices into alexa app, it just keeps searching for devices when i scan the QR code or put in the Matter code. Any Ideas how to fix this?

One of my Nanoleaf Essentials A19 HomeKit(NOT Matter) bulbs is intermittently flashing and needs to be replaced.

Since I already have some identical spare bulbs that I bought at the same time (a few years ago now,) I assumed that this would be a simple matter of replacing the bulb, scanning the new HomeKit code, updating its firmware, and renaming it to be the same as the old bulb. However, given that I have over 50 Apple HomeKit scenes using this bulb, many previous posts here and elsewhere have indicated that this will not be that trivial and that I might have to re-do every one of my scenes.

Before I risk breaking my entire HomeKit, can anyone please let me know if any of my assumptions are incorrect. And if so, what is the best/least problematic way to go about replacing my bulb?

Here are some details about my setup:

• I run HomeKit via Thread (using an Apple TV as my border router.)
• I configure using my iPhone; however, I usually use Apple's "Home," Eve, "Home Widget," or Home+ apps instead of Nanoleaf's app. (I'm forced to use Nanoleaf's app for firmware updates and fancy color-changing scenes, but I do not regularly use their app.)
• I should note that most of my 80+ scenes are no longer correctly synced on the NanoLeaf app. (However, I don't care too much about this as long as I can run my scenes via Apple's official Home App and via iOS Shortcuts/Widgets. In fact, I did not even realize that this was an issue until I just now checked the Nanoleaf App while researching this procedure.)
• The bad bulb is Grouped along with two other bulbs. (This may be wishful thinking, but since all of my scenes only reference the group of "bedroom bulbs" perhaps the scenes themselves do not need to be updated?)

Sorry for the long post, thanks for reading and thank you very much in advance for any help!

Today i had to pair my Lines and shapes and light panels since my network and wifi was reset.

And i got everything to work again. But under my devices, then i see some of my panels are listed as not connected. I got 4 devices but there are 6 on the list. Even when i sync my account then it also finds 6 devises and then i can delete the 2 of em. But when i close the app and open it again, then the 2 other unconnected devices are back on the list.

I tryed to delete and reset and pair everything again. At least everything works beside these " ghost " devices that shows up.

I bought 39 Nanoleaf Shapes from the website back in February 2021, with 3 controllers, which were awesome, but have all eventually failed. Up until some point recently, I hadn’t even heard about the controller replacement program, and it seems like it’s over. If I’d known about this earlier I’d probably have working Shapes right now. Is there any way I can fix the controllers myself, or any possibility that Nanoleaf gets me working controllers? I’ve already tried soft/hard resetting, basically everything.

Hello everybody, I could have sworn that this email is telling me that the sense+ switch should be working with Nanoleaf 4D now. Am I confused? All of my products are connected reliably and are on the latest firmware as far as I know. But I am not able to control the Nanoleaf 4D from the sense+ control.

Is this actually trying to tell me that they enabled those sync+ with the 4d,,, actually I think I answered my own question.

Well I'll ask another question. This little controller ate through three batteries very quickly and then now it seems to be stable and not chopping through batteries. Has anybody else experienced an issue where it was chomping through batteries in a couple days?

I just installed the Skylight starter kit. I'm loving it so far.

I want to create my own scene, but I can't find the option inside my Android app...

I've watched some videos and there's a "scene+" button in the scene page, but I don't have that option.

What is going on? Skylight is the only Nanoleaf product I have so far.

I have a HomePod and an Apple TV 4K so I do have a hub

I've got a few Essential bulbs that say they're Thread but have no mention of Matter and have the xxxx-xxxx pairing code format.

Were these released prior to the Matter over Thread?

I can't seem to add them to Home Assistant. It can 'see' them but adding always fails. They're using my Google Hub as the Thread router.

There’s sale going on, the essentials bulbs has a sweet 75% discount on the UK site. Just cancelled my Amazon order as I got 3 Matter bulbs for £36 and on the site I got 9 bulbs for £29

How has NOBODY talked about the atrocity that is "nanoleaf desktop premium"?!

We now have to PAY to get decent desktop sound integration to a nanoleaf device, you already paid a hefty price for.

Why exactly is that?! R&D bleeding the financials dry u/nanoleaf? Or is it more corporate greed?

Not quite sure

Anyway, this just pissed me off immensely, because I tried to get the Light Panels on my wall to work for tomorrow's TheWeeknd Album release, but i guess that is not happening via Desktop. Back to the old and shitty audio module I go then..

They sent me the wrong item. Created a ticket, sent pictures, no response. I followed up on the ticket at least four times since then but no response. Posted to them on X but no response.

Is anyone from the company here that can help?

I'm so sick of these issues. Has anyone encountered thos? Sometimes they show up as connected, sometimes they show offline.

Hello, im a listening to high bpm songs and was trying the Nanoleaf rythm feature, which I found out is very slow. What I mean by that is the panels only react every 4 to 7 beats and completely out of rythm. Is there a way to make them faster? Thx <3

Hi all! Has anyone tried to connect their nanoleaf shapes to their Alexa? I've had to recently buy a replacement controller for the shapes but now when I connect to Alexa, I get the same "Device is unresponsive" error. I have tried resetting both the lights and the Alexa but no luck :/ does anyone have any recommendations?

My controller after 2 years just randmomyl stopped connecting. It wouldn’t connect to my Apple Home or Nanoleaf app after doing soft and hard resets.

I chucked in a support ticket for this issue and after putting in my serial number its part of the dodgey 2021 batch of controllers and it mentioned that a free controller will most likely be sent to me after some checks.

What do you think my chances are of actually getting a new free controller?

Should I just invest in LIFX or some other brand at this stage?

Hey everyone! 👋

I’ve been thinking about ways to add a bit of personal flair to my Nano Leaf setup and was wondering if anyone else would be interested in decorating theirs with removable vinyl stickers. The idea is to have stickers that are transparent, easy to remove, and leave no residue behind – so you can switch things up without worrying about damaging your panels. 🌟

I’m just curious: if these were available, would you consider using them to personalize your setup? 🤔

Designs aren't finalized.

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I don't know why, but I can control my Nanoleaf 4D via the app. However, only the 4D section does not. colors / on and off everything except the most important thing

Horrible customer service.

One of the bulbs is faulty, and they keep me in a loop with no replacement. They make you spend hours until you give up.

Nanoleaf does not replace faulty products under warranty.

Stay away!

I got gifted these lights for my birthday because I’ve been wanting them for a while, I cleaned my tv and put them straight on exactly as instructed and I noticed straight away THEYRE NOT STICKING I HAVE GENUINELY SEEN 10 DOLLAR LIGHTS STICK BETTER but I think oh like I’ll just try and tape down the bits that aren’t sticking cause like most of its sticking. Today I’m looking at my tv and I think damn my tv looks different ITS FALLEN DOWN AFTER LESS THAN A MONTH you’d think when someone spends 150 dollars on lights they’d stick. Has anyone else had this problem and if so does nanoleaf actually help you out or should I just order some mounting tape. Is this normal or are my lights just made wrong?

If I have two A19 bulbs turned off in the app but left on from the light switch, how much energy do they consume?

I know it can’t be a true 0, but I’m curious if it’s a low enough number to justify leaving on and just controlling remotely or if I should only turn the switch on like normal

I am absolutely amazed at the terrible reviews and comments about Nano Leaf. This company has not helped me for 6 months!!!! I keep putting in service tickets that get answered with “Thanks for reaching out, this ticket has been received. We will loop back shortly” GO F*** YOURSELF!!!!! I can’t believe the hours and days people have spent trying to fix any of the nano leaf products. THIS IS MY LAST RESORT!!! Ticket no. 117832. For the love of god can I please get some f*cking help???!!!!???

As is with 90% of the posts, it was a headache to figure out how to do it.

FIRST, set up the bulbs using the nanoleaf app, and make sure theyre up to date 3.6+ for thread to work.

SECOND, reset all your bulbs by power cycling 5 times(less than 3s on and off)

THIRD, set up the bulbs using your matter/device app.

FOURTH, without resetting, add the bulbs to the nanoleaf app again, DO NOT click add to matter on the nanoleaf app, as it will remove them from your app in step 3.

For me atleast, if I try to add the bulbs without resetting them after nanoleaf app setup, they refuse to connect to my preferred matter app

This was tested only with Google Nest Hub + Nest Pro routers

I had this idea of getting my company logo on a transparency to overlay onto my Hexagons.

Anyone got any links for a provider? I can find some that do their own designs, but I’d really like one to produce mine. Cheers