neverforget Malcolm Turnbull.

I just moved into a new rental and I signed up for Buddy Telco (100/20). It's been four days, and my order status is still "Order Submitted".

I've received my eero 6+, but I still haven't received an activation SMS for my network even though they say they process most connections within 24 hours. What gives?

currently on 100/17 TPG

speed test shows 106/18

planning to move to another service but unsure if speed will be better or worse. does anyone here have their speed above their plan? also wanting to move to another service for better customer service not due to quality.

So a few weeks i asked about my options with constant drop outs.

I ended up swapping from telstra to leaptel. I was paying $110 a month for patchy, unreliable internet with telstra where i was lucky to get 25mbps.

The swap was easy, leaptel did everything and ive had flawless internet now for 2 weeks where ive only reset the modem once. The best part, its only $75 a month and im getting 70-85mbps a second and its a solid connection.

Anyway just wanted to say thankyou for everyones opinions and options. The main reason i swapped was to see if the issue was consistent over other service providers and to try and narrow down the problem to an nbn/service provider

You had me waiting 1hour and a half to cancel my account to the point no one was going to pickup you have to be the must incompetent useless internet provider i have used i be glad to see the ass end you and to say thanks for wasting my time i am going to make it my mission to notify all ppl i come across to never sign up with what is an unreliable useless wifi nbn shitbox of a company rant over scumbag..

"It was $9 a month, but it went to $99, so we went to Starlink..." As a NetA subby, I asked why the swap, " Oh, cos new people built in the street, we thought it would slow down....." Amazingly no MAGA hats

Hi, my housemate and I think we may have been scammed by someone who came to our apartment posing as an NBN technician.

We have been having Internet issues recently, and two weeks ago an NBN technician randomly buzzed our apartment mentioning they've identified a fault with our NBN box and he's got a replacement box. Naively, as we were having internet issues, we let him in to fix it. He was wearing NBN uniform and had all the tech equipment.

My housemate left for work soon after and I had an appointment so I asked the technician if he can come back in an hour's time to finish the work. He said he'll be done in 10mins and he can reset the NBN box remotely. He said he can call me after my appointment to confirm the Internet was working (I now regret giving my number). He finished replacing the box and I walked him out. He called me (off a private number) an hour later and I confirmed it was all working fine.

Now, two weeks later, we've just received an email from Strata:

"We have been informed of an incident where two individuals attempted to gain access to an apartment under the pretence of servicing the NBN. They had no prior appointment and, upon further investigation, were confirmed to be scammers."

So now we are frustrated at our naivety but also trying to understand if this was a scam, what is the motive?

We can only think of:

1. opportunistic trying to steal things from our house (I watched with him the whole time because I don't trust people anyway)
2. steal personal info (I regretfully gave my mobile number but other than that we didn't give anything like bank details etc)
3. make us pay for a new NBN box (he didn't ask for any payment)
4. something to do with our IP address??? We've disconnected the whole box now as we're paranoid
5. figure out layout of apartment to possibly break into in the future (we live in a security apartment complex with CCTV so highly unlikely)

Has anyone has any similar experience/ have any thoughts?

NBN finally finished installing our FTTP after 2 weeks and 3 visits.

Service is activated via leaptel, using IPoE with an ASUS RT-AX55 router.

Speedtest results are consistently showing around 200-250mbps instead of the advertised 800mbps expected for the 1000mbps plan.

Leaptel customer service said it could be because the service was only just activated so it could still be "warming up".

Any ideas what the cause could be or is this just as good as we can get?

Seeing if anyone here has had the same problem / can offer any insight into the cause of a failed remote activation.

For context, we moved into a new place with the NBN Black Box in place, all four lights solid green. We configured our modem with ISP (Superloop) Tech Support on the line and had them confirm they could 'see' our modem and everything was working. Followed by, 'in my experience, this should be online in the next hour but set your expectations to be 24-48 hours'... a week later we've just received a note to say 'NBN advised that the remote activation has failed and they will send a technician instead.' They're coming next week.

What do you think went wrong here, and what will the technician be able to do? Beyond the obvious frustrations of having no internet and if there's a way to have it sooner - I'm also keen to understand a bit more about how all this works.

Context FTTB, Have been with mate for 3 years for the 2 years i worked from home with no issues, for the last 9 months i have been working in office everyday. I have now started a new role WFH & my wifi keeps dropping at least twice an hour when working for weeks now. I can quickly reconnect though after it drops out.

Live in a 1 bedroom apartment. Tried a wifi extender howver that has had zero impact

I have called mate and they reset my archer vr1600 router and also added ipv6 to my connection but its still happening.

Should I invest in a high level asus router? Should I change providers? If i move telstra with there 4g backup will this stop the dropouts im having as then the 4g will kick in?

I work in sales and am constantly on the phone to clients and cant afford this dropouts. Live in Melbourne and my internet is 100/20

Thanks, would appreciate any advice

Are there any other rmate users based in Cairns affected by the outage? The nbn network status shows no faults though I've been without connection now for 24hrs.

Mate has sent one text message early yesterday but no updates since. There call centre just sends me to their ai auto response which reads out the same text message.

Anyone have any insights on the outage?

We have recently relocated a warehouse to Maddington, WA and am having trouble organising a decent internet connection. The photos are of what was left behind by the previous tenant, but I have send these through to a couple of ISP's including ABB and no one can identity what type of connection this is and who I should be talking to to get it reconnected. Through ABB, we lodged a new Enterprise NBN connection but was met with a $32k build cost. I appears the NTD has been removed from the network cabinet as it looks like a fibre optic cable comes into the building into this white box, and then out of this and into the network cabinet, but isn't connected to anything.

The building is located on the corner of Kenwick Road and Kelvin road. Its one of the large three sheds there. The building owner hasn't been able to help.

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According to my service provider (Optus) my NBN has been cutoff because of a new plan. However I never took out a new plan. Recently, in the mail I received someone else’s Foxtel Modem, they sent it to the wrong address. It seems this person has taken out a plan with Foxtel and Telstra, under my address and therefore my NBN!! I don’t understand how this is possible. I do not know what to do. Optus has not helped in the slightest despite repeated calls today. According to Optus, there is nothing they can do, this person has taken ownership of my NBN, I need to “prove occupancy” of my property, asking for rental proof, but I own the property and house on it! I don’t understand how someone can have taken my NBN connection under their name and MY address, and I need to prove I own it??? How did they prove occupancy? I have never rented out this house. What should I do? Has this happened to any of you before?

Hi,

If your ISP provider has done extensive remote testing and determined that the issue is definitely NBN related (FTTN) then what would be the most likely issues? To me it seems more like my modem is dying but Telstra seems very determined that this is a NBN issue.

If the optical light is red before connecting to the ISP, would this suggest a physical issue, or logical?

Background: We move into a house soon, the fibre cable was previously broken, vendors say its now been fixed, however the optical light is still red. Could this be just because an ISP hasn't activated it, or is it because there is still physical damage?

As per the title, I've had an nbn outage for close to 2 weeks now. The nbn outage checking tool would say that the outage wound be resolved by a certain day however when the day came around it was pushed back even later.

I'm with Superloop and they've been of now help after calling 7 times over multiple days. Getting my network up and running is crucial at the moment and it appears that there's no end to this outage in sight.

Has anyone experienced this before? What would you guys suggest I do?

Hello All,

I need to get my NBN upgraded to FTTP. I am booked for the installation in a few weeks. I want to have the NTD unit installed in an NBN enclosure to make it look neat in the office room. I also want the NBN closure located in a part of the room that is a little more concealed so it does not stand out.

From the NBN technician's POV , the most ideal location to install the closure would be the wall to the right of the room as that is an external wall of the house and just outside there will be the NBN unit. However, I would like the closure to be installed on the left side of the room as shown in the picture.

So I will need to get some conduits installed from the right wall to the left wall to the enclosure. I am thinking I will need three conduits.

1. Conduit to house the NBN fibre
2. Conduit to house electrical cable to power plug inside the enclosure
3. Conduit to house ethernet cable from the enclosure (router ) to top floor of the house.

I don't want to complicate the conduit install and so I thought it would be easiest to have the conduits surface mounted to the wall.

My question is, do you get conduits that are aesthetically pleasing rather than the cheap plastic pvc ones? Or some type of enclosure to house all the conduits that blends with the room?

Any help/guidance/suggestion is very much appreciated.

Thanks for your help.

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Just about to switch to Leaptel, just wondering if someone could send me a referral code if possible?

To summarise, moved from 50/14 Telstra connection to a More Telecom 100/35 plan.

Using the same Arris CM8200 router + a mobile data one that I used with Telstra.

Apps and websites refuse to open. I have to wait 5-10 seconds for something like instagram to “refresh” once it’s going, it’s mostly fine. It’s the switching that it’s noticeable at.

I thought it was DNS, and upon checking it, I had a Telstra DNS in there. Changed to Google (8.8.8.8)

This seemed to fix it, but 24 hours later, same thing happening.

Is this just a case of More being a budget service, and Telstra truly being better?

Is anyone able to see anything on https://www.nbnco.com.au/residential/upgrades/more-fibre for any house that is currently not scheduled for an upgrade?

I'm trying to do my usual "maybe now it's 2025 we might've been given a timeline" since we are stuck on FTTN, but this entire month, the page fails to load anything for my address, any address in the same town, and any FTTN address at all that I know of that previously had no date. The results box just disappears. Addresses with available upgrades or a projected date work fine.

EDIT: Fixed Wireless with no tech change scheduled aren't loading either.

Hay all my wifi has been going nuts for a couple of days now and I am wondering if I should upgrade from a smart modem 2 to a 3 any info would be appreciated! Thanks!

Howdy,

i have a mesh internet setup but the problem i have is that my nbn box is in the garage. i also have 4 ethernet points in the house and the patch panel is with the nbn box.

at the moment i have one of the mesh boxes in the patch panel cupboard and a small switch connecting to the 4 ethernet points.

what i would like is a 5 port modem router that i can stick in the garage hooked up to the patch panel, then have my 3 mesh boxes act as the access point.

all the modem routers these days have massive antenna on them and wont fit in my patch panel thing.

So last week I moved into my new apartment (HFC) and signed up with superloop 50mbps/17 plan, there was an existing NBN modem when I arrived so it was essentially plug and play and worked straight away and I'm happy with the service. However superloop insist on still sending an NBN technician this week to "activate" the service. Can someone explain why when it's already set up and working?

FWIW intially I didn't think there was an NBN modem already at the premises so I opted for a new one during sign up that arrived shortly after the initial connection and I just swapped out the old NBN modem for the new one, is this why?

On a spintel plan. Just moved to a new building that's FTTB. I've tried everything to troubleshoot it like resetting the modem, got a new VSL cable, power on/off, going into the IP addy and editing the WAN settings etc.

Literally did the exact things Spintel's Help page and TP-Link tech support and nothing works.

Anyone ever have this same issue?

Looking for a reliable modem FTTN, VDSL2+ Annex B. Prefer one that has a mobile app for security and easily updated firmware. Thanks!