As the title says, I'm joining a startup that has no existing systems. All cables are disconnected, there are no servers, and email is handled through Microsoft, no security softwares, no database, no domains. Nothing, nothing at all.

Do you have any tips? I'm not sure where to start.

I am considering making a career change and seeking advice on where to land. I currently am a certified special education teacher and have a Master in Curriculum and Instruction as well as a Master in Educational Technology and Instructional Design.

I am interested in staying in education, in some form but more on the IT side, like developing a curriculum in more depth. What degree or cert would make the most sense and be the most streamlined for this change in direction?

Thank you in advance.

Hi guys I am new to the reddit group. I am 16 years old in high school and I have been doing this Google IT certificate and I enjoy the things it teaches me. Currently I am on Module 5, and I am not sure what to do after I complete it. I also heard you only land an IT role once you're 18. What should I do once I finish the course?

Anyone knows the licensing scheme for this product?

https://learn.microsoft.com/en-us/office/ltsc/2024/overview

We're a foss driven company, and some users are requesting for a MS Office product for their requirements/needs/use.

I am renting a room in a friends' house for a while and I want to connect my console to ethernet as I do streaming. There is a coaxial cable available in the room, but no ethernet plug ins at all, so I was researching my options and it seems like I have to at very least, buy a modem.

My question is, do I have to buy a modem AND a router for this to work ? Is there a thriftier option than buying either or what is the best course of action? The WiFi is good enough in the room but running a long ethernet isn't viable as I'm in the basement, but from what I've seen there is security reasons for a standalone modem being a bad idea.

Hope this is an ok place to post this, thanks in advance!

This could be a silly question but I have no idea regarding IT area, so apologies first.

Can someone please let me know if the employer can track personal account even though it's a separate microsoft account as a different user? I was given the laptop and password/username etc from the company.

However, I logged in the other day with my personal account and it worked, i would like to know if they can see through my personal account (different user). Not for weird stuff but for my side study requires to do some assessments via laptop, and I have my own word, powerpoint etc. My concern is if this could be still a employment problem by using the company laptop for personal usage....

Thanks all in advance!!!

For a 16 year old introvert in high school would it be a good career for me and is it hard to be part of?

Hi everyone,

We have a policy where every iPhone must be updated to the latest iOS before enrolling a device for a user (DEP). Is anyone aware if it’s possible to automatically download the latest iOS for specific iPhone models on iTunes so we don’t have to wait hours for it to download and install?

Thanks

Basically the title. Got hired on at a break fix place a few years ago. My Boss stated that he wanted to turn it into an MSP since he already had so many clients that would sign a contract for services. A year and a half after that his rental side buisness started booming and he offered to let me manage the buisness. To say it's a year of hell is an understatement. I've been staying a float, and I was starting to look at hiring on a full time employee.

Got semi head hunted a few weeks for a corporate semi-entry level help desk position. I'm trading in incredibly high pay for less stress and actual benefits... I couldn't be happier. I used to think the only way to succeed in life was to be a buisness owner or higher management. But after having spent the entirety of my 23rd year of life stressing over wether or not client XYZ is going to pay on time, or running cables through a multi story building in 100 degree heat, I can honestly say I'm fine getting told what to do, getting a paycheck, and going home.

I have muddled along for a long time with no problems with how i'm setting up clients microsoft Authenticator, it just doesn't seem correct, i was wondering if you could shed some light on my process:

keeping it general as i work for an MSP with lots of different customers/configs, this question overlaps the majority of setups.

new users have to use ms auth app on their phones to sign into 365 applications, they are prompted to set up ms auth upon first access to these apps. the customer then will download the app and will be prompted to set up one of the 3 options:

Work or school account

Personal account

Other (google facebook etc)

understandably they attempt to click on work or school account, which then proceeds to send them in circles on their mobile device trying to sign them in but not being able to because theres no logged in account in the Auth app...

I usually just get the users to click on "Other (google facebook etc)" which directs them straight to the camera to scan the QR code that can be shown on their work device screen.

This all seems archaic and impossible to understand for the general office worker that doesn't spend extensive time on setting up microsoft authenticator.

Am i doing something wrong with setting up the authenticator app using the "other" option, and how do you usually get passed this hurdle?

Hello! I'm setting up a booking system for a video post production company that has offices worldwide. Almost all of our media and PCs are located in one city, but are remotely accessible. Some PCs are only locally accessible, some are only remotely accessible, and others are hybrids.

I've attached a copy of the current system we're using. Unfortunately it is quite unwieldy and allows for people to change things ad hoc. A main issue with it currently is it is a weekly schedule but there are variations day to day.

Currently, between all offices we're struggling to find the ideal overlap for our remote machines.

Some of these editors will work in person sometimes, we have in-person freelancers, global WFH freelancers, and other peculiar caveats.

Many editors will need a physical workstation in their local office, but also - at that desk - a remote reservation for a machine in a different office.

I looked into Kadence, but the time zone element became a problem, and it didn't seem very automatable. I can't tell yet from Skedda or Smartway2 demos.

Ideally this system is only used by 3-10 admins, who do all the booking for 25+ editors who would not even need an account. It's mainly for operations team to internally organizing resource availability for other departments. Thus, a pay per head finance plan doesn't make much sense to us.

Anyway, any suggestions appreciated!

I worked for an MSP first as a Service Desk Agent and eventually as the Service Desk Manager. We had all the typical SLAs and KPIs. Average Speed to Answer, Average Handle Time, Abandoned Rate, First Call Resolution, etc.

Our ASA was 40 seconds which eventually was lengthened to 60 seconds. ABR was 3.6%. We did have the concept once we moved to Genesys of Short Abandoned. This was 20 seconds. Basically, any user that hung up the phone after the final menu selection within 20 seconds, that call was removed from the ABR calculation. This was a sort of grace period to account for users that made a mistake or if the PC started working while they were calling.

I'm working at a different company now (only a few weeks) that uses an MSP for helpdesk as well as a few other services. I've been put in charge of being the day-to-day ops manager and escalation point for issues with any service the MSP supports. We had our first Monthly Business Review for the June numbers (way too late IMHO, it's nearly August) and they were reporting an ABR of 2%. The KPI is <7% so all is well, right? Well according to the Power BI dashboards they provide, the ABR is actually 10%, not 2%. When I challenged them on this number, they said they remove short abandons. When I asked what the cutoff was, they said 300 seconds. The rational for 300 seconds is because they have an ASA of <=300 seconds.

Now I understand that the ASA is completely bananas and far too long, but in everyone else's experience, would the short abandon cutoff time mirror that of ASA?

And watching these, I can see why IT is so often the butt of these jokes! These situations are FAR too realistic to ignore. If you've been a consultant or worked at a few different companies, you know these realities.
Watching these clips made my day, and I hope they make yours too!
What should we watch next?
https://www.youtube.com/watch?v=EtEpFUktA94

Hello everyone,

So, I was backend developer (nodejs with NestJS framework). Prior to that, I was RPA Developer (UIPath) with the same company.

I was in Canada. But met with an accident which hamper my lower back and has to come in India (my home country) for medical treatment. I was in complete bed rest since 8 months and from past 4 months I've started recovering from injury. like, started walking, sitting, bending downside, etc.

Now, I'm felling stuck in IT Field. Because, when I given first interview after recovery, I performed terribly bad and after that I've continued job search. But, same result.

Now, I'm attempting to re-learn everything. But, lost interest in it and feeling lost in a jungle.

Please help me out guys. It's a humble request.

Tomorrow, I have an interview for an entry level server test technician position. The job is at a big time company that manufactures and runs servers, I would be testing and troubleshooting the finished servers to make sure they are fully functional before they are shipped off to the client.

I'm relatively familiar with computers, the parts, what they're for, but I don't know much about troubleshooting, whenever I have an issue I usually use google to figure out what to do, and 9/10 it's usually just a restart that fixes it. I have a gaming pc that I put together a few years ago and I know how to navigate around the computer, but that's pretty much the extent of my knowledge.

What questions will they likely ask, and what is the best approach to answering them?

Is it possible to get a entry level cybersecurity job with associates degree?

Hello,

I work remotely and my company-provided laptop has a bit of poor performance ( low res screen and not strong enough GPU ) so I accessed some of our online services using my personal laptop to do all the work. Some of these online services are OneDrive and MS Teams and MS Office.

My employer doesn’t have a VPN, I just log into any WiFi and I’m good to go to access all their provided services like the one I mentioned above.

By now… I think you know where this is going. My wife and I where planning on traveling the US… like a week here and a week there and so on.

I have two questions;

1- Can they monitor my personal device location?

2- I asked around, and some people are talking about setting up my private VPN Server and VPN Client ( like Bruma 2 & Beryl AX setup ) … will that solve the issue ?

Thanks.

This morning, I received an obvious phishing email on my work computer. A link from a source I did not know requesting my signature on an important document.

This was the first spam email I ever received on my work email account in 5+ years. Trying to prevent other more guillible employee (the kind thats ask me to convert their word file to PDF) from falling for it, I messaged the IT departement.

"Hey, just to let you know, I received this phishing attempt this morning" with the email attached.

A few minute later I received this exact response:

"this is obivously spam just delete it"

I found the response a little bit blunt. I got a kind of "why do you waste my time with this" vibe. So I was wondering, is it good practice to notify IT when you receive such email or is it a complete waste of time?

Thanks for your help.

Guys badly need your help or advice.

I've been working on a small company that has different warehouse location. Each warehouse has 1 IT on it and our head is on the main office. He's been spying on us using the omada controller from TP link where it has access and controls to Synology (each warehouse has a synology). He's been spying on all employees within each warehouse and also us his IT staff. He knows what wesbite we visit, what we download, what we've been doing on pc, his also reading private messages.

Can you suggest a software on how I can prevent this creep from spying on my activies on my computer even if its connected to synology.

I'm seeking some advice regarding an issue I'm facing with my previous employer in Chennai, India. Here's the situation:

• I completed one year at my company.
• My company had promised a cash reward if I completed one year.
• After completing one year, I left the company.
• Now, the company is refusing to pay my bonus, stating that I didn't stay beyond one year, even though the condition for the bonus was to complete one year.

I've reviewed my employment contract and it clearly states that the bonus is due upon completing one year of service.

Questions:

1. Has anyone faced a similar situation? How did you resolve it?
2. Are there specific legal steps I should take in Chennai to address this?
3. Would filing a complaint with the labor commissioner or approaching a labor court be effective?

I graduated in May from college with an B.S. in Information Technology with Focus in Cybersecurity and a B.S. in Marketing with Focus in Marketing Research. I also have worked for a top 5 retailer in the country as an IT Service Operations Specialist for the last 6 months. I need to move back home in July and leave my current job (won’t offer remote). I’ll have my A+ by the 2nd week in June. I have applied for over 500 entry level positions help desk mostly and nothing but a few interviews and zero offers. I have been applying to jobs on LinkedIn and Indeed. Are there any other sites to use? Also what positions titles should I be applying for other than help desk? I have attached a redacted resume. Any advice will help just feeling lost at the moment.

https://imgur.com/a/zs8Cbbz

Good day all! I have a grandstream ucm that is connected with providers modem then connected it to my switch. my problem now that if I selected the default interface into WAN Port my SIP TRUNK will work but if I select LAN Port it wont work. I already did an static routing but still I cant make an outgoing call. anyone can help me with this.

Hello all,

So we have several thousand workstations (mix of Windows 10/11 Dell Latitude laptops) in our enterprise, and what has been happening over the past week has us completely stumped. We've never seen anything like this before and are unable to isolate the root cause, would appreciate any assistance at this point.

We're basically getting reports that users are coming back to their computers completely unresponsive, with a black screen. When the user reboots the PC, it boots back into the blue Recovery screen with the message "Your PC/Device needs to be repaired" (detailed error info included below). Running the automatic repair fails saying it "couldn't repair your PC".

We received these reports sporadically over the course of the past week about a handful of computers this was happening to every day. Right now, the number is about a 100 computers that were downed, and it is steadily increasing. The affected computers are all Windows 10 laptops only. We have ruled out cyberattack with 100% confidence. There is no pattern or correlation we can draw from the affected computers, they're all over the place with no clear pattern or reason, appears to be completely random (the only common thing being the OS which is Windows 10 in all of them).

Although an inconvenience, we are still able to access the C: drive on the affected machines via cmd in the pre-boot environment, and can use that to transfer user files and reimage. Right now we're really just trying to identify the root cause and stop this from spreading further.

Has anyone else had this happen to them over the past week (started Apr 25th for us)? Some additional details below:

1. We determined that the PC are breaking because the HKLM/BCD00000000 registry key is getting deleted on the affected machines. We replicated by manually deleting + rebooting and could see the same blue screen. We also validated via cmd that this registry key has been deleted in the affected PCs.
2. We don't know what or how is deleting this registry key (can't find anything in the event viewer logs taken off the machine), we strongly suspect this might be associated with a Windows KB update over the past week, but we're not a 100% sure. If anyone else has had this problem please let me know.
3. Error messages on the blue screen (unable to attach screenshot): "The operating system couldn't be loaded because the system registry file is missing or contains errors." File: \Windows\system32\config\system Error code: 0xc0000225
4. PC specs:
   • Windows 10 Enterprise, 22H2
   • Some affected OS builds: 19045.4170, 19045.4291

I have about 20 company laptops that are essentially useless and taking up space in our corporate office. I was curious to see others recommendations on disposing or the possibility of trade in programs? To give you some reference they have no trade-in value at best buy.. but when I spoke with local shops around town or larger companies about getting rid of these computers, I was offered prices for "taking them of our hands" I mean they need to be wiped. But can't they be stripped for parts? Seems a little counter-intuitive to pay some one to throw them away for us.

Edit: I can wipe them myself, obviously it would take hours because these computers are so slow. So that's not really a service I'm looking for.

The company I work for has been having problems staying organized with customer issues. We navigate by purely emails with customer problems, which can get very disorganized very fast. I myself do not deal with IT troubleshooting, but I handle enough customers in a week where I get lost in my tasks and end up ignoring customers for a while until I remember or they email me again asking for an update.

We desperately need a good ticketing system that even Neanderthal’s can figure out. Can anyone provide good recommendations? I am looking for a system that can have different tabs for different problems, can be shared between workers, and be organized by priority and when they were submitted. I don’t really care for our customers being able to see the tickets or send in tickets as much as for everyone else staying organized and on task. A dashboard that shows who was assigned what, add notes on where they are in progress, and then be able to check it off and review at a later date.

So I am a Senior graduating in 2 weeks with a degree in IT with focus in Cybersecurity and have a Marketing degree. I have been working as an IT Operations Specialist for around 6 months but I want to move back home after my lease is up here. I am getting my A+ at the end of May. I have applied for 1000+ jobs and no offers. If you could reply with what positions I should be looking for or any insight/tips I would be forever grateful. I have been applying to entry level help desk and nothing. Am I just unlucky or is this happening to everyone?

The business needs to comply with records retention requirements. Basically, we need a record of emails sent/received and a backup of files in SharePoint (Teams, OneDrive).

They'd like the ability to recover these emails and files from backup when they get deleted (accidentally or intentionally) beyond Microsoft's default terms for deletion.

In the past we had an upstream email archiving service (McAfee?) but Microsoft has got to have something for this by now.

We also were on Box back in the day, which was easy to sync to a NAS, which then got backed up to tape. But this was quite a while ago, we don't do tape any more, it's 100% cloud.

What are we doing for this kind of BC/DR these days? Note that this is for active employees, not just exited employees where shared mailbox / delegated OneDrive folders might come into play.

I am still plenty green behind the ears for running my own biz, despite constantly studying so many related topics. And I was hoping to hear your thoughts on when you think it is reasonable to bill for time spent developing a proposal for a client (including drafts of that document), and when is it not?

If there are other details worth mentioning, I would love to hear them too!

I want to be fair to both me and my customer, and trying to get this as "right" as I can early on I think can substantially reduce "future problems" between me and my customers. But I also know I will always make mistakes anyways.

Fair to me as in avoiding underbilling when I could have billed more (and it be reasonable).

Fair to my customer as in avoiding overbilling or setting problematic expectations for them, or things like that.

Thanks for your time! :)

I'm looking to hire a web developer to make changes to my Shopify store. Instead of just giving them access to the store, and not being able to see/record all their changes, I plan to give them remote access to my MacBook with Zoom so they can control my mouse and keyword to make the customizations.

Are there any risks of them adding malware to my computer with remote access? Assuming I watch them work the whole time, I feel like there isn't. However, with remote control access, they could quickly open terminal and run anything.

Also, any suggestions other than Zoom? I looked at AnyDesk, but it wasn't clear if they had a feature to give remote control to specific programs - for example, they can control my mouse and keyboard, but only work on Chrome.