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Everyone who may be interested in the upcoming Crystal Light, Pimax will be rolling out a new payment model tomorrow (Monday 13th May), on their website.

The Crystal Light will be accessible through two flexible payment options: a one-time full payment directly via their official website for immediate access and experience, or a 'Trial Payment, Final Payment' model designed for those who wish to evaluate the product before completing the purchase

For example, once a pre-order user payd the $670/$570 USD, you can trial the Crystal Light up to 15days.

Within 15 days, you can decide to pay the final $199 USD within the Pimax Client (finally, the total price is still $899/$799) if you are satisfied satisfaction, or return and refund.

If you go down the "try now, pay the rest later" route, then Crystal's S/N will be lifetime unlocked once you make the final payment, meaning its fully yours to enjoy, behold, or sell at a future date without it being attached to your account.

See more here:

https://pimax.com/pages/crystal-light?ref=TallyMouse

(more about the payment model here: https://pimax.com/pages/pimax-new-trial-payment-final-payment-model?ref=TallyMouse )

Greetings, So, the issue here is that I had G2 for nearly 2 years, played a couple of games on it and then life happened. After nearly a year of downtime, I wanted to show HL:A to my friend last autumn, but I was unable to launch it (and frankly, was too busy to troubleshoot). Now I have the time to dig in it, but the device simply won't start. My OS and hardware is still the same: Windows 11, and I've swapped 3080 to 4080 while I wasn't playing in VR.

What happens HP Logo lights up on headset, G2 headphones play WMR portal music and that's about it. I'm unable to finish the installation, no video signal goes to the headset, and I'm unable to pair a controller. I get either 2-43 error "Driver isn't working" or "Connect your headset" error. What's interesting, sometimes I get to "Choose a setup" window but even If I close it, the window will appear again a couple of times. What's more, headset is show in Device Manager is working fine, then will show 43 error and cycles back and forth couple of times.

So far I did the following:

1. Tried every to plug it to other USB port I have. (Before I used my only USB-C port) with included USB A dongle. No effect.
2. I have redownloaded and reset every VR app I have installed: WMR Portal, HP Reverb G2 VR Headset Setup, OpenXR for WMR, SteamVR, WMR for SteamVR. No effect.
3. At one point I got a "HoloLens driver error" so I went ahead and find out my system got 10.0.19041.2054 version driver. I believe, it's the latest. I have tried switching to 10.0.19041.2041, but error remained the same. No effect.
4. I have tried to unplug the cable under the face shield, checked DP and power cables, and they are just as fine. My cable is V2 with square box. VR headset is in a mint condition, it still smells new, aka it wasn't used as much. I'm absolutely sure it was not dropped or cable wasn't bent in unsafe ways as it was siting on a nice VR stand all these months with lens protector.
5. I have turned off HDR on my main monitor as HDR can get funky sometimes, (and 10-bit color, 165 Hz refresh rate and set a limited color range for the sake of it). No effect.

https://preview.redd.it/fv1tgyfhitzc1.png?width=1256&format=png&auto=webp&s=512fab8ca9d1d2652ce8d448cae33764b466f518

https://preview.redd.it/l9gve2ghitzc1.png?width=1256&format=png&auto=webp&s=18809327700aa07b6af478ea5abe3e40cfe45fac

https://preview.redd.it/zgmyqdy0jtzc1.png?width=390&format=png&auto=webp&s=d59c7308564a82f632e4a3df8ecc1f647f5a458d

https://preview.redd.it/4flevyfhitzc1.png?width=398&format=png&auto=webp&s=fed057f42a132eb5c2f87872606916f8967d1784

Was playing assetto corsa and getting between 80 and 90fps. Never went below 80 fps. Put the headset on 60hz and then fps was between 55 and 60. Why would I still be getting frame drops at 60hz if my fps never went below 80 when I had it on 90hz?

System is 5700x3d, 6800xt, 16gb ddr4

Hi all, Few months ago my reverb stopped working. I ordered a V2 cable and it worked flawlessly until a week ago. I get a connect sound when I plug in the USB-C, and when I plug in the HDMI in the headset. However, MRP does not recognize the headset, and the light on the front also does not turn on. I thought it might be the cable again, so I asked for a replacement. Got it today, still not working. Any ideas, or is it bricked?

Thanks in advance!

Update: Nothing tried and I was a little tired of spending 30% of my time to fix VR. So I went ahead and bought a Q3. It's another league in my opinion and I couldn't be happier. No doubt the G2 is awesome for its value, but if you have a little more cash at hand, I'd recommend the Q3 to anyone. Very hassle free.

Thanks for all the help and ideas, I really appreciate it!

I'm using an alienware laptop where the only way to get a display port connection is through the usb-c, but the usb-c only leads to the dedicated GPU and not the actually 3070. So to combat this I bought an adapter that goes from HDMI 2.1 which should support 4k 120Hz, to display port. But it keeps giving me error code 1-4 and says to check my cable connections, any idea how to get this working?

I am using an alienware m17 r5, and the adapter is the CAC-1335 from Club3D.

Checking if anyone else experiences this in DCS too: My view looses centering quite often. Sometimes it feels like my head is floating in the cockpit. It gets worse when I look sideways especially at the left and right panels. My room lighting is not amazing but it's pretty good especially during the day and this keeps happening always. I can always recenter and sometimes it recenters by itself but it's still very annoying.

The interesting thing is that this doesn't happen in the menu or WMR, so it's something that happens during DCS gameplay only. If anyone has experienced this let me know. Thanks!

I'm wondering if it's possible to replace the Reverb headband with the Vision Pro knit band. I know that such a mod is possible for Meta Quest. This should be possible with Reverb too, using a 3D printed adapter. Has anyone already tried this mod?

TL;DR: Just flip the USB C cable end over in the adapter, see if that works. It should.

I have two USB A to C adapters that support USB 3.0, and the one that came with the Reverb. (Note: adapter that only support USB 2.0 will not work ever.) I tried both of the older ones with it just for giggles a while ago and neither worked. The one that came with the Reverb had stayed unopened in the plastic because my machine has a USB C port so I just use that when I’m actually using the Reverb.

Today I decided to use my Treedix USB tester to see what the problem was. The images are here.

The adapter being tested is on the left connected to the other side of the board with a Thunderbolt cable, in one image is the HP adapter, the other had one of the no-name adapters.

If you look at the images, you’ll see that with the no-name adapter, the top set of 4 TX/RX pins are not connected. This is normal, those wires don’t exist in a USB A port. In the other image with the HP adapter, those pins are connected, as well as the 4 TX/RX pins at the bottom of the board. What the HP adapter is doing is it has some active components inside that make the USB A port behave more like a USB-C port. These active components inside the HP adapter are what’s responsible for the dimming on some of the LEDs, most notably on the VBUS contacts because that is the source of the power driving the active components. But all of the TX/RX wires are dimmed as well.

Essentially, the HP adapter is using transistors to flip the USB C cable connections over so whichever way you plug it into the adapter is correct. Hooray USB C! But if you have a passive adapter, then you don’t have those transistor to perform that service for you, and as with USB problems of the past, you can have the USB C cable inserted into the adapter upside down. The problem is it fits. And then it just doesn’t work. So overall this is much worse than with USB A where at least you knew it wasn’t plugged in.

But now that you know what’s up, you have to recognize this and then flip the USB C cable over in the USB A adapter. It’s as simple as that.

This worked on both of my passive USB A to USB C adapters. The USB 2.0 connection gets made either way, which I guess identifies the headset to the computer. And then the computer tries to start the high-speed data link (these use the TX/RX pairs), and when that doesn’t work because the wires it is trying to use aren’t connected to anything, you get the “check your USB connection” warning.

Just flip it over. No need to hunt down specific brands, though you could hunt down an active A to C adapter and never need to flip your USB cable again, hopefully.

Anyway, I think this explains the seeming randomness of the problem- because it actually is random based on how you plug it in. But it’s NOT random based on the manufacturer of the adapter.

Was this already well-known? Because it seems pretty simple.

Hi all, as stated in the Title, I cannot get the headset to work on my system. I have a MSI tomahawk WiFi max running a 5800X3D. Combined with a NVIDIA 3090TI What I tried so far: Ordered Gen2 cable Updated Bios and Chipset drivers Set all PCIe ports to Gen 3 Tried all USB ports, MB and case Tried 2 different powered external USB 3.0 hubs Tried 2 internal USB PCIe cards, one with additional power Win 11 pro 64bits Win 10 pro 64bits

Nothing worked, I always get the error check cable error 1-4

The headset works on my brother’s machine and on my old machine but not on this one.

I am really fed up at the moment.

Thanks in advance.

I have a third party one, and it is more comfortable if i only use that one and not both at the same time. Now its just flapping around, often coming back up on my head. Does anyone know if i can remove it?

For clarity, this is about the G1, not the G2. The G1 had a v1, and a v2 model.

I already own the G1 v2 non-Pro version. This post is about the Pro version where I'm curious if there was also a G1 v2 model, and if so, how to identify it, as I'm buying a used one for parts.

I can either get an Omnicept or a V2 for the same price.

Omnicept works with eye-tracked foveated rendering while V2 has better controller tracking and comfort.

Edit: for $300

I cannot run above 60hz HP Reverb G1. I have RX580 8GB 16 Gb Ram and i5-4590T. It only work on 60hz mode but on 90h i have this problem " Your headset failed to start at 90Hz. Make sure your headset's cables are plugged in correctly." I reinstall Windows for vr and nothing helped for me

I bought my headset used. Theoretically in great condition (there was some sun burn in on the screen… mistake one). I think it’s a rev 1 (how can I tell?)

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No issues so far, although a couple of times I got a WMR warning of “failed to initialise at 90hz”. Replugging always fixed that. I have to use the usb-c to usb-A adapter, plugged into one of the non-motherboard usb due to the amd issue.

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I was using flightsim yesterday. No issues. Went to plug it in today and nothing. The white light wouldn’t go on. Restarted and replugged multiple times, nothing works.

​

How likely is it that this is the cable? Is there anything I can try?

Its dumb. You can keep enjoying your G2 for years to come without worry. Rift S hasn't had support for years and years and there is no issue, it works fine and many thousands still enjoy using it. No need to panic and run out to buy something new- the G2 is alive and well and a hell of a good headset.

Basically, if I start a game up (and this seems to happen with every game so far) the audio will work fine unless at any point I open the WMR or SteamVR menu, then the audio specifically for the game is permanently muted until I close out the game and re-open it but the audio for the menus still works as intended. Specifically only the game is muted.

I've tried just taking off my headset and manually refocusing the window on my PC but that still doesn't do it. The only solution I've found so far is to alt+f4 and reopen the game entirely, and of course, that leaves me still unable to open the menus without crashing the audio. Anyone else have this issue/know of a solution?

Hi all, suddenly and for no reason, my right controller grip button doesn't hold things anymore, despite actually doing the hand thing animation, looks like it only works with the left controller, like if it has been decided that the dominant hand in all games is the left (even if i choose right). This happened with many games, but with some others it doesn't , but they are few, the vast majority just won't let me grab thigns with the right hand despite the animation for it actually triggering it. any help?

Hi All,

• PROBLEM - two days ago I got the dreaded bluescreen issue with my G2. For some time now, when I switched it on, I would get white screen fading in and out but after a while it 'settled' and I could play games like Elite Dangerous. However, now, like many before, I am getting bluescreen and white screen views coupled with a disorientating roll in my view, finally going black and disconnecting.
• TROUBLESHOOTING - I have tried: GPUs - also plugging VR into different GPU slots, changing to PCIE V3 in bios, removing one GPU (I have two) USBs - removing as many USB devices as possible, plugging into other USB C slots, using a USB type A slot adapter) Updates - windows updates, mobo updates, bios updates, driver updates, optional updates Hardware - reseated plugs into PC, headset and plug socket Registry - investigated virtual screens created in WMR
• SYSTEM & HARDWARE DETAILS: CPU: Ryzen 9 5900X; MOBO: ROG CROSSHAIR VIII (WIFI); 64GB, Two RX 6800XT Gaming Trio GPUs; PSU 1200W OS: Windows 11 Home 64 Bit Headset: Hp Reverb G2 (The AMD release with AMD cable)
• HISTORY: Purchased in Dec 2021 Probably played in excess of 1,000 hours with minimal issues

I think I have listed most of the things I have tried. Regardless, I feel I have exhausted my options before having to spend money. I know I can look at purchasing a powered USB hub with USB C, or contact HPs awesome support and get sold a new cable. However, before I do so, I am happy to receive any further constructive suggestions.

[UPDATE: More (unsucessful) troubleshooting. Tried a different game. Tried changing my position to face a different environment within my home office. Tried standing.

Yo! Got a relatively unused G2 second hand and all is mostly well except that when im in iRacing it would blackout randomly for a good 5 seconds and come back on. It's pretty much the same everytime, no other issues.

It usually happens every hour or two.

I already updated the firmware and the cable is the 2nd version. I tried various things such as the power management section in device manager.

Any help or direction would be appreciated!

Hey guys!

Developing a custom unity VR game, and ran into this issue when using the G2 omnicept, but not any other VR devices

It'll load a black part of the screen on the desktop, but not in VR. I've restarted, updates drivers, the works. I do notice that Windows shows 3 monitors other than the main display, which could be an issue?

If I play in desktop VR simulator (playing the game wo VR) there's no problem.

Any help would be wonderful!

https://www.youtube.com/watch?v=BPv60o9D3K8&ab_channel=JasonSteel

Hello, first post here. Just got the headset a few days ago. It's been running well, until...

First off, specs:

CPU: i7 10700kf

GPU: 3070ti

RAM: 64GB

OS: win 11 home 23H2

All drivers updated, tried shutting down as much stuff in the background as I could, but still I get random freezes with the viewport just hanging in the view area, not updating to the headset movement and controllers not being acknowledged. This primarily happens when a game is being loaded or a new level in a game is being loaded. I've primarily had this happen in Half Life Alyx, and it happens pretty much on every new level load. Instead of the holographic map showing up, thing just freezes up. The performance graph is a very smooth green (about 2.5 to 3ms per frame) up until the freeze where there's a block of pink framedrop spikes and then nothing after. Excuse the photo of a screen, but every screenshot I tried taking returned a completely transparent file for some reason: https://imgur.com/a/r9hhhae

I've also tried putting a swap file on the same drive as the game, dropping render resolution, disabling Steam VR home...

Anyone got any other ideas?

I think it might be a specific problem with Reverb G2, on a specific game. I don't have it anywhere else, and all the forums I search give general advice that doesn't help.

I play Beat Saber with OpenXR, as the general performance is better than with SteamVR. I have consistent framerate, I don't see any drops. But after every couple of songs framerate is locking to 45. It seems obvious that motion reprojection rate must be kicking in. The problem is I have it disabled, with 'OpenXR tools for WMR'.

All it takes to go back to 90fps is to quit and re-launch the game. Changing resolution scale and details to lowest doesn't do much - I can maybe play two more songs before lock. It might be placebo, idk how to check performance without FpsVR.

I'm using OpenXR most of the time, as I play a lot with UEVR. Ghostwire Tokyo etc. I'm not bothered by occasional performance drops in taxing games. I'm planning to upgrade my 3070ti when 5000 comes out. But with how unexpected the problem is, I wouldn't be so sure that it will disappear with new gpu. What could I do to fix it?

Hey all,

I play VR some time to time, and today I tried to setup my headset and windows/steam does not detect anything, although sound is coming through the headset.

Normally I'm very careful putting it away after using it, not stepping on or pulling the main cord. But does it sound like the cable gave up the ghost? I've disconnected everything and reconnected but still nothing. Of course warranty ran out last year.

Hello, I have had an HP Reverb G2 ever since it came out and I have never experienced this issue. When I enter my mixed reality world everything is fine except for the occasional a glitch or something alike, but when I enter any SteamVR game or my SteamVR world the right lens of my headset goes black. This only happens when I’m in my SteamVR world or in a SteamVR game, never any other time. I figured this issue would be SteamVR related but I also want to know if it has something to do with my headset. Sometimes one frozen image appears on the right lens and it remains there for up to 5-10 seconds. any help?

Hello, I just got my g2 about a year or two ago and I have loved it but as of late it has only been able to play for about an hour or so before the two lenses show a blue screen and the whole game crashes after a few moments with no error screen on my computer to look at. When I take out the cable to unplug and re-plug it in it is very warm to the touch and so is the front of the headset. I'm guessing it's a hardware issue as i'm not sure if it could be anything else. Any tips on what i can do to fix this would be greatly appreciated!