/r/GoogleWiFi

Photograph via snooOG

Google Wifi is the mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. Google Wifi products include the Nest Wifi and Nest Wifi Pro.

This is the UN-OFFICIAL discussion and support group. This subreddit is not affiliated or run by Google.

r/GoogleWiFi is for discussing the Google WiFi mesh-capable wireless router and related technologies.

Useful links

Official product forum

Official blog

IFTTT channel

Support information

Phone: 844-442-3693

Other contact methods

Rules

Please review the rules before participating!

  • No advertising or spamming.

Please help us by reporting comments and submissions which break these simple rules. We're actively moderating and usually respond within a day.

If the issue is more complicated or if a reported post is still up after a day, please send us a modmail and include sufficient details for us to understand the issue. Thank you!

/r/GoogleWiFi

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3

Why is the guest network slower?

I have the google wifi 6e “mesh” on google fiber. Router and two access points, both hard wired (mesh my ass). Randomly noticed that my ipad pro (latest) was only getting 100 mb. Phone, laptop…much faster. Some rebooting and moving around the house later, I realized that the ipad was connected to the guest network. Changed it to the main and all is well. Tried putting the iphone on the guest network and got the same slow down. Easy fix…don’t use the guest network. But it does make me wonder why there is such a difference

2 Comments
2025/01/31
18:19 UTC

1

Google AC-1304 Speed

i've been using a ac1304 model and i came across openspeedtest-server which can basicall measre the speed inside my network can only reaches to 220 Mbps. even when sitting completly near the router.

btw, Mi Router 4A Gigabyte edition can't do much better, only 181.

Google: OpenSpeedTest Server 213Mbps / iperf3 51.4 Mbits/sec

Mi: OpenSpeedTest Server 181Mbps / iperf3 221 Mbits/sec

both sitting next to it.

any idea why? how can i improve that?

0 Comments
2025/01/31
10:21 UTC

0

Getting random high data download and upload from google WiFi mesh

I’m getting random high amount of data download and upload from my google Wifi mesh. It says my computer is downloading over 400 GB and uploading over 40 GB within an hour. I started noticing it yesterday and it seems to happen on two devices so far. The WiFi has been going down a little frequently recently and both devices I have seen this on are connected to the same node. My internet isn’t even fast enough to download that much data that fast. Is this just a glitch in the system caused by some internet outage? Is the node messed up? I haven’t been able to find much on this.

4 Comments
2025/01/31
04:10 UTC

2

Speed test history gone?

I swear I was able to compare a speed test to historic results in a timeline-like view?

Has this feature vanished?

I am in the preview program.

2 Comments
2025/01/30
20:17 UTC

7

My Google Wifi is stuck at 100 MBPS. Can anyone help?

My speed is supposed to be 940 mbps. When I use my Google Wifi my speed caps out right around 100 mbps. When I use the router provided by my ISP my speeds are more like 600-800 mbps but I can no longer use my mesh points. I looked into turning on bridge mode in Google Wifi as I cannot access the controls in my ISP provided router. When I try to pull it up, the site fails so I am assuming there is some kind of block placed by my ISP.

I have tried going into the Home app and looking to adjust the WAN settings, which I cannot find a way to do. I have confirmed that the issue is my Google Wifi and I do not know how to make an adjustment to get it to support 1000 mbps.

Any help or suggestions is appreciated.

48 Comments
2025/01/29
17:16 UTC

1

From Nest Router to GFiber 6E Router: Options for Next Steps

I've been using Google Fiber (1 GB service) for several years with reasonable performance. My hardware was fiber jack -> Nest Router -> several Google Wi-Fi pucks.

Over the weekend, I was upgraded to a new fiber jack -> GFiber 6E router -> GFiber extender. My speeds have increased all over my home, with one exception.

Previously, my second-floor bonus room had its own puck, and I had reasonable wifi speed there. Now, the extender covers the entire second floor (it's ~25 feet from the bonus room). With the door to the bonus room open, my speeds are better than they had been. With the door closed, they drop significantly, and are worse than the original mesh setup.

What are my options? Is a second GFiber extender in order?

2 Comments
2025/01/29
13:12 UTC

3

Please help me

So i have a problem for like 2 years now and i wanted to ask. Today i completed my fiber connection. So here how it goes:

The main router is in my parents room with the fiber box too. There is 2 walls and a little gap between mine snd my parents room,

The wireless connection on the phone is almost perfect wherever i am in the house. But the problem is my Pc connection.

I have a "TP-LINK TL-WA850RE v6 WiFi Extender Single Band (2.4GHz) 300Mbps" (pretty low budget extender cause i got it like 3 years ago) and with that i connect my extender with the Pc with an ethernet cable. Overall it's ok , Although while playing some league of legends today most of the time i had a great connection but sometimes all of a sudden some unstable ms starting happening that i also had before having my fiber.

So what should i do? Getter a better extender and if yes what's the best pick for my case? Or should i like get a Wifi mesh? Or is there anyway i can directly have my ethernet from same router to my computer? Please help and thank you for reading this

4 Comments
2025/01/28
22:30 UTC

0

Does Daughter have a secret phone

I have an 8th grade daughter, who I gave a phone too, One that I can monitor. But I think she may have a secret phone that she can use to go on websites that I don't approve of.

Here's why I think she has a secret phone. The other day I had a wifi issue and when i check the router I saw an Android Nougat phone connected. It was on all day long and then the next day it was gone. I live a lone with her. So I asked her and she said she didn't. I research all the possible ways it could have gotten on the network and here's what I found:

Possible Reasons it could be on my network:

  1. Someone found an old phone and turned it on. (Debunked, My daughter said she has not touch any phones but her Iphone.)
  2. Neighbor connected to our WiFi (Debunked, I texted my neighbor and he told me they all use Iphones)
  3. Someone visiting lost the phone in our house. (Debunked, No one has been over the house for several months)
  4. Its part of an appliance that uses phone tech to connect. ( Debunked, I have identified every appliance and its connection, also it would still be on the network)
  5. Someone hacked into my network to use our WiFi (Debunked, we live on an 8 acre property No one is sitting in the woods hacking into my network)
  6. Someone connected via guest network, no password is needed. (Debunked, My guest network is disabled and always has been.)
  7. My car could use android OS for its WiFi and connect to the network . (Debunked, car connects with Ford technology)
  8. Someone living in the houses has an Android phone and is not telling you.
  9. Some unknown possibility that we haven't thought of. (Note: I've search the internet like crazy and haven't found any other possibilities)

What do you think ? need to be sure don't want to lose trust.

37 Comments
2025/01/28
22:04 UTC

1

Use old access points as speakers?

How would I connect to the nest access points for use as a speaker for music? I now have an Eero mesh system and the nest access points are not being used.

1 Comment
2025/01/28
21:30 UTC

0

Google Home app's download speed is twice as fast as Speedtest app on wifi and 1.5 times as fast as hardwired.

I have gigabit internet and am using the Nest Wifi Pro. As the title says when I do a speed test with the google home app I a got 800-900 mbps. When doing a speedtest with the Speedtest by Ookla app right after, I got 400mbps. Then I did a speedtest on my desktop, which is hardwired to my Nest Wifi with cat6, I got 600 mbps. All three speed tests were done within minutes of each other, with no one else on my internet and nothing unusual downloading or running. What could be causing this?

7 Comments
2025/01/28
18:09 UTC

0

Downtime twice in a week.

I have the OG Google Wifi pucks. 5 of them wired via ethernet. Typically they've been very reliable.

Twice in the last week I've had an hour and 20 minutes of downtime that I can't explain.

On Jan 23 from 9:58pm until 11:18pm, and then again last night from 6:56pm until 8:19pm (EST). I can't help but notice that one is 79 minutes and the other is 83 minutes - nearly identical downtimes.

During these outages the full Google Wifi was unavailable. Both wired and wireless devices were unreachable. Traceroute from a wired pc to the Google Wifi was 'destination host unreachable'. Nothing in my house worked.

Opening the Google Home app, all pucks showed as "Online", with a green circle behind each device. Rebooting the devices did not help. They showed the standard 'white' LED color which showed normal operation.

I tested my upstream router and it was working correctly.

Then after 1 hour and 20 minutes, everything magically came back, and this all happened twice this week.

Checking the devices now, I see they are still running the same firmware (14150.376.32) which was released in 2022, so the downtime wasn't a firmware update.

I cannot explain this downtime, and twice in a week is completely unacceptable.

Has anyone seen similar patterns? Does anyone know what is going on? I'm about ready to throw these in the trash, my network gear needs to be more reliable than this.

2 Comments
2025/01/28
15:21 UTC

3

Pod Signal Weak in Garage

Green - Pods | Red - Walls | Black - Doors | Blue - Windows

I have 3 Nest Wifi Pro's

Modem is hardwired into the pod in my office.

The 2nd wifi pod is in my dining room sitting on the window sill, looking at my garage.

The 3rd wifi pod is sitting on the wall above the door inside the garage.

I am having trouble maintaining wifi connection out in my garage. It drops constantly and I get notifications that the pod is offline or it has a weak signal. The only thing that helps is moving the pod outside or if I have the garage door open.

My understanding is that these pods should daisy chain to maintain connection. Is this not working as intended? Am I pushing the boundaries of these pods?

I'm thinking about building a weatherproof box and mounting that to the outside of my garage so I can get signal inside. What are my other options?

Any help is appreciated.

17 Comments
2025/01/28
13:55 UTC

2

Connection Fails over time with Google Wifi and Unmanaged Switch

I have a Google Wifi Mesh router that I am using, and I'd like to connect several ethernet ports using a NetGear GS308P switch that I bought a few years ago. My devices work fine when I connect a single cable directly to the router, but if plug in the switch, they will all work temporarily, and then the connections will eventually fail (after perhaps 30 minutes). At this point, the router will eventually start glowing red.

I can reset the router and it will all work again, but only temporarily. I have heard some advice where people suggest that you need to disable Loop Detection, but this is an unmanaged switch and I do not have any such option.

Any thoughts? Is this switch just incompatible with Google Wifi? And if so, would you recommend a different (cheap) option?

Thanks for the advice!

2 Comments
2025/01/28
03:43 UTC

1

Port forwarding doesn’t seem to work outside my network

I have recently added a NAS to my network. I’ve got the appropriate ports for BitTorrent and it’s webui open in the Google Home app, and can access them internally. But if I am outside the network I can’t connect. I assume my isp is blocking the ports. Ports are 53842 and 8081. I’m just not sure what I need to do to get them visible externally. Any advice would be appreciated.

3 Comments
2025/01/28
03:09 UTC

0

Google wifi Points (first version) firmware is broken as hell

So, dont ask me why, but i factory reset couple of my AC1200, fatal error, having been able to bring them back to life, i cant configure a new network as router neither add them as access points... whats the funny shit about this... i disocovered that after it fails to add an access point, somehow it does retains some of the info of the network, and even that setup doesnt finish and google home doesnt recognize them as points, they do have internet if you connect to their wifis,.... so i havent been able to fix the issues, i have factory reset them, tried everything, on iphone, android and even on an old nokia... this is bullshit, google should know better they broke the shit out of this.

4 Comments
2025/01/27
22:34 UTC

0

Nest WiFi Pro showing me these speeds on the app. But doing speed tests on Ookla shows only about 100? WTH is going on?

Incredibly frustrating. I have adequate amount of pro mesh points throughout our home. I have 2000 Mbps internet and would be happy with these wifi speeds. As most of the important stuff is hard wired. But lost why I am only seeing 100-200 Mbps.

This is connected directly in to the ATT modem.

25 Comments
2025/01/27
21:34 UTC

3

Nest wifi pro 6e

So I just set up the mesh Wi-Fi for the nest Wi-Fi pro 6E and I put my Comcast gateway into bridge mode and a lot of things don't work. Google is telling me on their site that it's better to leave bridge mode off. Does anyone else have an answer as to why it wouldn't work on bridge mode or if Google correct by saying leave bridge mode disabled? Thanks!

6 Comments
2025/01/27
18:06 UTC

2

Google Nest Pro Points offline in Home App, BUT not really offline

With the most recent updates to the Nest Pro Wifi in mid Dec. 2024 and now the Google Home App with the integration of other Nest products and material U update my points are constantly saying offline in the app and getting alerts, but that is not the case. They are online, all our devices and cameras work fine. Any idea what is going on and should I just wait for Google to push more updates?

32 Comments
2025/01/27
13:15 UTC

2

What Operating system does Google Nest Wifi run on?

I have searched over the web and over chatGPT and Gemini. And I found on openwrt site that Google Wifi runs a custom version of ChromeOS. But, What about Google Nest Wifi? Gemini says that it runs a custom version of RouterOS (mikrotik OS) and ChatGPT just says that it runs a custom version of Linux (I already knew that). I found nothing on the web related to Google Nest Wifi. Can you help me with this? Thank you.

8 Comments
2025/01/27
05:26 UTC

3

Google techs' advice killed my working AC1200 hubs, and now I have 6 non-functional hubs and no wifi.

I had a mesh network of 3 AC1200 hubs. It was working perfectly for years. I wanted to get better coverage in my garage, so i bought 3 more hubs from offerup for cheap. I tried to add them but kept getting a "Something went wrong" error. I got on the phone with Google and they told me to reset my original network. I was worried and told them what if I can't bring my original 3 back online, and they said don't worry about it and try it anyway. Now, of course, I get the same "Something went wrong" when trying to connect the original 3, and I have no network at all.

I've tried everything I or the Google techs could possibly think of. Any other ideas? This is literally the most frustrating thing I've ever done. They gave up and said they are escalating to "engineering," whatever that means. And of course they said it's out of warranty, so they can't help me with my original broken network.

Here's what I tried:

  • factory resetting all the units, either by holding the button down when plugging it in or just regularly holding the button down.
  • creating a new "home" and installing them
  • using a different Google account
  • using a different Android device
  • using an iOS device
  • using all 6 different hubs as the "primary"
  • using different SSIDs and passwords
  • waiting a very long time before trying to create the wifi network with the first hub
  • swapping ethernet cords
  • factory resetting my t-mobile 5g modem
  • turning off SSID on my t-mobile 5g modem
  • disconnecting all other devices from the network and modem
  • (back when I had the working network) connecting the new hubs via ethernet
15 Comments
2025/01/27
04:51 UTC

14

Final Straw

I woke up this morning to yet another mystery factory reset access point. So tired of having to reset these devices. Support isn’t helpful & just tells me to do everything I’ve done too many times; factory reset devices, move devices, add/remove devices.

I was a happy customer for years then something changed a year or two ago & devices started to have chronic issues.

I purchased a TP Link Deco system this morning & can happily report a noticeable improvement in internet speed across my entire home. So far, the grass is greener.

11 Comments
2025/01/26
20:16 UTC

1

Trouble connecting MyQ Video Keypad

Hi reddit,

I've had a Google Nest Router for several years now and have had no trouble connecting various devices to my network. However, I recently bought the MyQ garage hub and video keypad and have had a lot of difficulties.

The garage hub is connected now, but I had to do so manually with the help of the MyQ support team. They had me enter my wifi credentials through their webpage (other posts have mentioned this).

Now I'm trying to connect the MyQ Video Keypad, but I am having no luck. I sat on the phone with the MyQ support team for over an hour trying to figure out what's going on. Unfortunately, they do not have the same manual wifi credentials entry option as the garage hub. Why is beyond me...

I was able to connect the Video Keypad to my phone hotspot, and have the device show up in the MyQ app. However, when I try to update the connection to my home network, it never successfully connects. The MyQ support people think that my router is blocking the device from connecting.

They shared that the Video Keypad specifically needs inbound and outbound TCP/UDP ports 9122, 4444, 5101-5104, and 4101-4104 access.

When I try to set up port forwarding on Google Nest Router, it seems to require the device to be connected to the network first.

I spent half an hour trying to have Google support help me, but they were rude and less than helpful, telling me to punt the problem back to MyQ.

Has anyone successfully connected the MyQ Video Keypad to their Google Nest Router? How did you do it? Any help is appreciated as I'm about to just go buy a "real" router that I have more control over 😔

1 Comment
2025/01/26
17:32 UTC

3

Google Wifi pucks keep disconnecting when behind other router

Hello, for Christmas I got a Ubiquiti Cloud Gateway Max (CGM) router. The goal was to replace my google wifi which I've had for almost 8 years now. It worked well and I seldom ever had an issue.

So I swap out the Google Wifi and gigabit switch I had for the Ubiquiti Cloud Gateway max and set it up. All seemed to work fine.

I then take that google wifi AP and factory reset it, I connect it via the wan port via its bridge mode to the CGM on port 4. the CGM will do dhcp and the google wifi ap can server wifi for now. Works for a few hours and I notice the led goes off completely. Only way to restart is a power cycle. I look into it and see many people complaining about a bug in bridge mode. That sucks so I put the google wifi in NAT mode. My main network is 10.0.0.0 and the google wifi network is 192.169.86.1. It's not exactly what I want since I need cross subnet access but for now lets just see if it was that bug or not.

Well in NAT mode the issue is much less common but it does happen. Though when it happens in NAT mode the led ring turns orange instead of turning off and sometimes self recovers. But the google wifi always says the WAN port lost its connection to the internet. The CGM says the device disconnected and reconnected. The WAN IP on the google wifi is an ipv6 one like 0:0:0:0:0:0:0:1.

I go through settings to try and make as vanilla as possible. I even disable the vlan tagging. But that doesn't help. I think let me try to swap cables maybe it's a bad port on the CGM. But then I noticed today it is happening on even my desktop and the google wifi AP.

CGM Client Logs are like so https://imgur.com/a/7TkbrMg

But as you can see the devices disconnect and reconnect. sometimes on this one system for 10 minutes. My linux system burro has no logs referencing the 2:37pm drop and 2:47 gain. not in syslog or kern.log or anyplace.

The second pic you can see some errors in RX/TX but that's been stable for 24 hours now.

anybody have any ideas? I know this looks like it's not the google router but I figured I'd ask because I am out of ideas

Thank you

4 Comments
2025/01/25
20:24 UTC

3

Google Nest WiFi won't complete setup after factory reset.

Had to reset devices (Google nest WiFi router and point and two older puck nest WiFi points). The main router and the two older pucks have connected and meshed but the Google nest WiFi point never completes connection. I've factory reset it about 5 times, it never gets past the " adding Wi-Fi point to your Wi-Fi network" screen, if I close out and go back in I see it listed as a local device and selecting it restarts the cycle of attempting to add it to the network.

Any ideas?

Thanks.

10 Comments
2025/01/22
20:44 UTC

5

Removed PiHole and Internet Speed was Halved

Hey,
Bit confused with this one.
I have Gigabit fibre internet.
Internet goes to a dumb modem then straight into the Google WiFi hub.
(Router and one point are Gen 2, with 2 points Gen 1).

My PiHole has been connected and working for a number of years but I received a warning that the OS was out of Support.
I decided to rebuild it, so I set the DNS of the Google Router from the PiHole to 'Automatic' and then powered the PiHole down.
Once done, my internet connection dropped from 907Mbps straight down to 533Mbps.

As far as I am aware, this should now be set to 'standard', so why has the speed tanked without the PiHole?

I tried setting the DNS to 1.1.1.1/8.8.8.8, but this hasn't helped.

I did a 'full network restart', and then fully powered down the Google Router. No change.

Any ideas? I'm a bit baffled!

Thanks

21 Comments
2025/01/22
07:56 UTC

1

Nest Pro AP Question

Hey everyone, i'm having issues with one access point consistently dropping connection for my family in the living room. i've had this AP connected both wirelessly with some dropouts and also tried wired using an older ethernet line (cat 5e). I have comcast superfast plan which i think is a 900mbps connection. I'm reading conflicting info...can the cat 5e cable handle this type of speed/connection or is it limited to only 100mbps? Am i better off in your opinion using this ap wirelessly or wired? i like wired because i can extend it farther into the living room away from the main router to expand my coverage. if i go wirelessly it needs to be within about 15 feet (up a level....basement to main floor) to maintain a strong connection.

I know the best answer is to run a new cat 6 line but it's a pain to get a new one where the cat 5e is now...looking for a quick fix for now until i can invest in upgrading all of my wiring and shifting to ubiquiti after this nest pro disaster.

3 Comments
2025/01/21
20:50 UTC

2

Guest network signal stronger than main network

Any reason why my guest network has a stronger signal than my main network in some areas of the house? I have a google nest router with one additional mesh point.

4 Comments
2025/01/21
20:39 UTC

1

Can I use a Mercku 6 and Google WiFi (AC-1304) on the same mesh network?

Not a network guy but I was told I can (with some effort) use both the aforementioned mesh routers together to expand my network into a weakly signaled area of my house. Anyone with some insight into this? I’d rather not buy another mercku.

1 Comment
2025/01/21
16:56 UTC

6

Can’t set up 1st wifi point

I recently moved to a new apartment and i’m trying to set up my google wifi points. I have the first one connected to the router in my home, and i was able to set it up through google home no issues at all. The problem is, I want to set up a point in my room so i can use the ethernet for my PC, but when i plug it in and try to set it up, the google home app cannot find the device. I have already tried connecting it to the router where I have the first one set up but it just keeps telling me it cannot find the device. What I think it could be is that the one i have set up and working (i think) is a different version than the one that won’t connect. the one that works has a circular power adapter cable, and the one that doesn’t have a flat power cable (kinda looks like USB-C). Would the two different models cause any issues? If not any ideas on how I could fix it? I would like to avoid buying another new one if possible bc for some reason these things are a pain to find and take like a week or more to ship through amazon.

5 Comments
2025/01/21
03:05 UTC

1

How to get Google Wifi points onto consecutive IPs

I need to get my 2 Google Wifi points onto consecutive IPs (e.g. 192.168.68.5 and 192.168.68.6) and since it is not possible to set the IP addresses manually, my approach is to limit the DHCP Address Pool to 2 addresses, and then restart the points to get them to take those IPs. However, every time I try, one of the many devices that use the mesh network takes those IPs before the points are able to.

There are so many devices on this network, many of which have extremely limited interfaces (think Internet of Things devices), that it would be a huge time sink to disconnect them all from the network. What can I do to get the points on the needed IPs?

For context: I'm following these instructions to set up a Firewalla Purple with my Google Wifi mesh network, and I am stuck on Step 3 ("Set up Google Wifi Mesh network with a limited DHCP address range").

2 Comments
2025/01/21
02:10 UTC

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