My fan runs constantly - 24/7 - never stops…and it drives me insane. I want to set my AC to 62, have it cool it down, be silent (no fan, etc) until it needs to cycle on to cool it down again. When i set it to 62 and “cancel fan hold” it jumps up to 68. What am i doing wrong?

I bought and installed a new Ecobee premium thermostat as it was highly recommended by many people and also my HVAC guy. In our old house, I installed a Nest and it was absolutely wonderful and worked very well. So far, I hate this Ecobee and regret not getting another Nest. First, I had issues when installing it as I put the wires exactly as they were with the Honeywell that installed in the house when built (house is new construction and we are the original owners). We live in NC and have a heat pump. I could not get it to work so I called Ecobee. They told me the W2 wire is not used in their thermostats and that I needed to put that wire in the W1. Ever since then (for about a week) I have been getting alerts about the auxiliary heat running for 4+ hrs. I have been monitoring my usage through my electric provider’s app and my usage for this time has been some of the highest it’s ever been in the entire year we have lived here. My bill is going to be twice what it normally is. I called them back and they told me about changing some settings to try to see if it would improve and to monitor it. I lowered the minimum temp for the compressor to 20 degrees to prevent the auxiliary from running so much and they also suggested to change delta setting from auto to 1 degree. However, this thing is still doing the same thing and the usage is still extremely high and I’m still getting the warning. In fact, yesterday I got another alert that the auxiliary heat was used when the outdoor temp was about 50 degrees (I have an alert set for that). It should NOT be running emergency heat when it’s 50 outside.

Has anyone had such issues with their thermostat? If so, what did you do to fix it? What other options do I have? Right now, I’m really hitting this thing and I’m thinking of returning it and getting the Nest again. It sucks because I do like the thermostat interface and app. I just can’t afford to have a bill that will be twice what it normally is in the winter. That seems crazy because they tout this thermostat to save so much, but I am experiencing the exact opposite. I’m at a loss at this point short of returning this thing and possibly even going back to the stupid “not smart thermostat” that came with the house. Any help would be appreciated.

I have the “Smart Thermostat Premium” and it seems like I always run into sone kind of issue with this thermostat on the winter.

Is the flame icon supposed to be orange or white?

I do have the rectangle border in orange.

Thanks

When we're home, the fan minimum run time for our upstairs unit is set to 5 minutes. I have an automation that sets it to 0 when we leave the house. When we return, the minimum run time isn't modified until room occupied is detected. But I've noticed that the fan still runs for 5 minutes per hour even though the setting is 0.

See the attached screenshots from the app on my iPad. The first shows the setting is 0, the second shows that the fan is running during our absence (indicated by the very high/low set points).

Fan on time setting

Fan actual behavior

I always keep my thermostat in hold mode how does the smart sensor work in that situation? I read that it takes the comfort mode settings to work?

3 story house, ecobee premiums on each floor… downstairs is gas furnace, 2nd and 3rd floor is run from heat pump , with heat strips as aux. This is for the second floor- Minimum outdoor is set to 25 degrees Fahrenheit… is my heat pump just tired, why would aux (heat strips) run for 30 min when it’s 47 outside?

Temp differential is set to 1 degree….temp set (and holding) at 71…graph shows indoor temp below 69 when aux turned on. Maybe the heat pump couldn’t get temp up quickly enough for some reason, so aux kicked in, regardless of the min. outdoor temp threshold?

https://i.imgur.com/fiepI7g.png

Thanks!

Hey everyone,

So, it’s winter here in Texas, and the outdoor temperature is around 40-50°F. I live in a two-story house with two Ecobee smart thermostats—one for each floor.

Here’s the problem: When I set the downstairs thermostat to 72°F (either on heat mode or auto with a range of 72-77°F), the upstairs temperature shoots up to 80°F. It seems like the heat keeps running upstairs to compensate for downstairs, making it way too hot up there.

I’ve tried tweaking settings and checking vents, but I can’t seem to strike the right balance. Has anyone else dealt with this issue or have advice on how to manage heating more evenly across floors?

Appreciate your insights—thanks in advance!

Hello everyone, I'm trying to set up a routine in alexa app to trigger the house fan and let our JCloud home diffuser run at the same time to disperse scent into the HVAC. I would then like to set this on a schedule (between 9am and 6pm, once per hour run fan for 5 minutes. Then trigger Jcloud to disperse for 15sec). I have the Jcloud part figured out via smart plug, but can't figure out how to trigger the fan via ecobee using alexa.

I have enabled the ecobee plus skills and any temperature commands work. When I select the thermostat as a device on alexa, it doesn't even give me the option to pick the fan manually. I have read that the 'system can't be OFF' when wanting to trigger the fan. The thermostat is on, in case that's what this is referring to. Alexa does not recognize any fan commands at all and maybe I missed required settings on the thermostat side? I'm at my wit's end and would appreciate advise.

I see that Ecobee has Ring integrations, but I am looking to get rid of my Ring Alarm base station to consolidate equipment and was wondering if it was possible to directly connect the existing Ring window/door sensors (I'm pretty sure they're z-wave) to the Ecobee thermostat/app without the need to use the Ring account integration? I don't have an issue with the price of replacing the thermostat, but this project will add up quickly if I have to swap every one of my contact sensors. TIA!

Carrier HVAC (variable speed blower), Carrier thermostat. The people that check the system told her that she can't use a Smart thermostat because the whole system would have to be rewired. She has a heat pump. Any ideas on why they told her this?

Hello,

I'm wondering if it's possible somehow to setup the heat dissipation time based on either Heat Pump or Heat Pump + Aux?

From the setup it looks like there is 1 setup for all scenarios, but I'm curious if there is any other way.

I have a lite thermostat next to a bed. I've got sleep comfort set for 7PM to 8AM. I've got "screen sleeps when in sleep comfort" set. The screen wakes randomly through the night. I suspect due to movement in the bed.

Can it be configured to wake on touch like the Nest?

I've searched and I guess some people put tape over the sensor, but maybe there is some way now? Some of those posts are 7 years old, so I have to think there is a fix for this obvious flaw by now?

Hey all, I’m a first time homeowner and also first time ecobee user and as it’s gotten colder at night, I noticed that my aux heat has been running for a significant amount of time through the ecobee alerts.

After googling a bit and looking on here, I was able to see that the default of 35° for the compressor minimum outdoor temperature was too high so I set that value down to 25°. I live in South Carolina so it only gets below that on the coldest nights.

My question though, am I able to set this below 25° so that, in practice, aux heat is ONLY used when my heat pump just can’t keep up? I’m worried with ecobee saying running the compressor at too low a temperature could damage my unit and the manufacturer has not been too helpful in advising a minimum outdoor temperature when I have reached out to them.

My compressor is a Goodman/Daikin Comfort GSZB402410A

My air handler is a Goodman/Daikin Comfort AMST24BU1400

None of the documents I have nor anything I found online gave me an answer of “do not run the compressor when the temperature is lower than x°”, but I did find this manual: https://www.goodmanmfg.com/docs/librariesprovider6/default-document-library/ss-gszb4.pdf?view=true&mobiledevice=true that gives the information in the image I included with my post. Since this has a COP above 1 at -5°, can I/should I set the minimum outdoor temperature for my compressor even lower?

Thanks for any guidance anyone can give me on this!

I have the ecobee3 lite model Firmware:4.8.7.226

I have setup a schedule (a daytime temperature and a sleep temperature). It is set to reduce temperature for sleeping at 9p, but it doesn't switch to the lower temperature.

If I manually reduce the temperature the display shows that temperature until 8a when it will be increased. 8a is my daytime setting.

Do I have a defective unit?

At first I thought it was just me, but last night proved that it's not switching. I know there is some algorithm if the system thinks it can hit the temp even if it's beyond the max compressor runtime, it will continue to use the heat pump. But in this case, it ran 4 hours over my "max compressor runtime" which seems wrong to me.

You can see it was basically maintaining but what I would have expected is for it to try for 120 minutes (like my settings) and then switch to Aux.

I lock out my aux heating at 40 degrees and I have my minimum compressor temp set to 15 (which I probably need to raise to 20 based on a low of 16 last night and it not being able to raise the temp). I honestly think if it was respecting the max compressor runtime, then 15 is the correct setting.

https://preview.redd.it/u94ee4vrz75e1.jpg?width=1889&format=pjpg&auto=webp&s=37e01c14379497da725354c9cc4154ddd4174ad1

So I think the issue is the system thinks I’m not at home because the smart sensors based on motion. So my 7 AM warm up doesn’t happen.

I’m seriously considering just moving back to Apple Home for this, as it at least actually knows whether I’m home. But then why did I waste money on the smart sensors? And Apple Home settings treat as manual hold in the Ecobee app…

It’s a really frustrating situation. I honestly am finding myself wishing I went with another brand. Or skipped the smart sensors.

A few questions : Is there high voltage on this Board and how do I make sure everything’s off? Do I just need to connect that black to the C and is it ok to leave the white from that other wire with it? What’s that other wire controlling? Thanks for the help I’m a bit nervous!

I know you want to try and avoid using aux heat, but I live in a milder climate and only have a heat pump with aux/emergency heat. I know from other places I've lived that when it is too cold, the aux heat kicks on automatically, but this doesn't seem to be the case here. Normally I don't need it, but the past few nights it's been very cold, and I'm having a guest so I will need to heat all three floors of my townhome. Ideally I'd like to avoid setting aux heat all night manually, and only have it come on when necessary. Is there a way to program this?

Anyone else have issues with connecting to the ecobee servers after the last update on eero Pro 6 v7.6.4-30?

My thermostat is connected to wifi but will not connect to ecobee servers. Works fine on mobile hotspot just not in my wifi network since the update on December 3rd-4th 2024.

Like the title says, ecobee seems to heat fine, but it’s like won’t turn the heat on until I turn the system mode to off. It’s set on heat, temp set to 70. When I got it to come on, it heated to 70. It went off, cooled down to 67 on pretty much all the sensors. I turned the heat up to 74 just to try and get it to kick on. It didn’t do anything until I turned the mode to off. Then, it started to kick on. I quickly flipped it back to heat, and it went off briefly and came back on. Is that a unit issue or an ecobee issue? I’ve had my thermostat for almost 6 years. It’s not a bad lifespan if the thermostat is failing, but I’m just not sure what the issue is. Has anyone seen this type of behavior before?

Yesterday morning I initiated an update to my Eero router (v7.6.4-30). I wasn't home but according to the support person with Ecobee, my thermostat lost connection with the server about that time. Mind you the thermostat is and has been connected via wifi to the router this whole time.

Ecobee suggested I call Eero support.

Well, guess what Eero suggested. Yep. Call Ecobee.

If it was the update, then there may not be enough reported incidents to trigger a problem-solving workaround.

Interestingly, my HomePod Mini's are all saying no response since this event.

I'm posting this here in hopes that I'm not alone with this odd issue.

Checking compatibility before I buy a thermostat. Would I just need to connect the blue wire that runs to my thermostat to the Com 24v port on my board?

Looking for help with doorbell notifications on iOS. I have all the permissions enabled current OS.

Problem is I’m in a very large complex and the doorbell notifications just aren’t wild enough. Usually have my head down working in a noisy environment.

I want my phone to explode with loud sirens, blink the flashlight, tell me to get the door on AirPods, pause my music etc. it’s getting pretty old seeing that I had an alert 38m ago and the delivery driver is long gone.

This could very well be more of an iOS thing, but I can’t find a solution to this situation. Please steer me in the right direction.

I have the temp set to 73, and it is 62 in my home. When I go to set it again, it just reverts randomly to 72 and does not engage my heater to heat back up to the 10-11 degrees needed to catch up. Am I missing something?

I have a heat pump with aux and was looking at settings for efficiency. Currently the settings for these are:

Compressor min temp: 35°F Aux heat max outdoor temp: 40°F

How low is it okay to go with these? My heat pump is a Carrier CH16NA018 - A, but I can’t find an exact value.

So I am looking to upgrade my existing thermostat to the ecobee premium. However, I only have 2 wires going into it. 1 wire going to the W and 1 wire going to the R. Is my current setup to basic?

One electric provider serves most of my town, but it just so happens that another provider services the neighborhood where I live. Ecobee lists only the major provider and not the one for my neighborhood. What, if anything, am I missing by not being able to select my provider?