A point of frustration I've had since I got back into selling recently is that eBay seems to really bury your item description now (e.g. cluttering up the item page with sponsored product links), and it's especially obnoxious about it on the mobile app. It takes your meticulously crafted description that has all of the important details you wanted to highlight and hides it behind a "see full description" link, which further decreases the odds that the average buyer will ever bother to see the details that you actually wanted to draw attention to.

...Unless you keep the description short and free of virtually all formatting, which is something that I've just found out basically by accident. From what I can tell, you're limited to approximately 800 total characters, and the only HTML tags I've been able to get away with are line breaks (<br>) and basic character references (like "&amp;" for &). Anything else that I've tried, even a simple bold tag, banishes the description back to the shadow realm.

Does anyone know the exact criteria for keeping the item description fully visible on mobile? I can't for the life of me figure out why there doesn't seem to at least be a reference for valid HTML tags. I don't think this kind of limitation is unreasonable (there are plenty of sellers out there who make item descriptions that are *way* too cluttered for desktop, let alone mobile), but man they really don't make the parameters easy to figure out.

I recently purchased a book on eBay (hadn't ordered from eBay in yeeeears before this). It was listed as Very Good condition. I received an ex library copy with stamp markings throughout and one page, consisting of half the map, has been torn out. Some googling has made me understand that listings don't have to disclose that they're ex library copies. Is this correct? But even without considering that, I assume the map being torn out would disqualify it from "Very Good" status since "No missing or damaged pages" is part of the criteria. I purchased this book as a collector, so I'm pretty upset about this. I reached out to the seller two days ago, but haven't heard back. Should I move forward with the return process or is there a different protocol or etiquette I should follow? Thanks 😊

I'm selling a collectible statue from the U.S. and my potential buyer is in Finland. I listed the item with free shipping as I was expecting a buyer from within the country. The shipping information still says "to United States" but I'm still wondering: would I be paying the international shipping if I were to go through with this?

I'm trying to accept returns but only option I see is create automated rules for returns:

https://preview.redd.it/t4dh6w1cerge1.png?width=1181&format=png&auto=webp&s=a826ac2dffa335698fc8dbc376ac175e8f304910

Is it correct place, as I created rule to accept returns autmatically but my listings still show that I dont accept returns:

https://preview.redd.it/8jjwkmhmerge1.png?width=1230&format=png&auto=webp&s=5d2c788a8c0784394c0508999c71af6bf312f694

Listing detail says \"Condition: Open box\", but has external wear selection

If I select one of the wears and purchase this item, receive it, and it has more signs of wear than I am comfortable with, can I safely assume eBay will side with me for a INAD, because they define "Open box" (the condition shown in the listing) as no signs of wear?

Has any other sellers in Sweden noticed that we are now deemed a HiPO country since Dec 10 2024? This means that 'sellers registered in the below countries will be restricted from listing in certain high-risk categories'. Certain high-risk categories amount to about 100-120 broad categories. I have been a seller based in USA for 10 years and now Sweden for 10 years with a 100% positive feedback. I have tried to contact ebay but get back a standard automated reply that ebay are not considering appeals at this moment. As a consequence, I cannot even sell the most basic of items like Lego etc. It seems completely arbitrary

Hi A buyer claimed she hasn't received an item. I was on phone at time email came through saying dispute so clicked on it right away.

Only to find the page saying they had already refunded the buyer. I wasnt able to upload my evidence of the screenshots of the tracking page and confirmation email or anything like that.

Automatic chat was no help...

Ive tried to report the buyer but even that didn't have accurate option (closest choice was buyer abusing the returns policy so unsure if i can choose that)

Ive blocked the buyer but am I really out of pocket with no chance to prove she's lying? Argh. I thought eBay had stopped this type of thing!

Thanks for reading!

So I’m kinda new bought 3 things prior to this item for 100 est delivery Jan 27-feb 1 but the situation seems off Me and seller communicated one day before I bought the item on jan23 and I paid for shipping …they accepted payment right away than seller no longer responded to messages but was posting new items on eBay … I message Jan 27 asking when they would ship no response than jan28 made the label, Jan 29 with priority shipping dropped it off electronically I’m assuming…. now it just says late in transit …. How long should I wait before filling an ind … especially with the 6 day wait to ship with no communication

Hello Reddit!

I’ve been selling on Amazon for a while and use a great little app called Sellerboard to track my profits, losses, fees, and all that fun stuff, it makes life so much easier!

Now, I’m starting to sell on eBay too, but I haven’t found anything similar that can automatically track sales, fees, and expenses. Does anyone know if there’s a tool like this for eBay? Or, if not, is there another easy way to keep track of everything manually?

At the moment, I buy all my postage through Royal Mail Click & Drop, which makes it a bit trickier to calculate everything accurately. Any tips or recommendations would be massively appreciated!

Thanks in advance!

I did just make my account today but surely that wouldnt be the issue.

Hello, I need some advice on properly shipping a large and heavy item. It is a Handcycle equipment but has an electric motor and battery making it really heavy. Any recommendations? Should I have the buyer pay for the shipping cost if it’s too expensive ?

https://preview.redd.it/5b1ooewuqqge1.jpg?width=1631&format=pjpg&auto=webp&s=6bf8c4bd34cc9ff530ef176b580266188daa1965

https://preview.redd.it/endg5fwuqqge1.jpg?width=1179&format=pjpg&auto=webp&s=bc0e077e40ea45f9b90ffb785fd883bc6f44535c

When did this come in? I've been selling for 5+ years and this has never happened before - and then happened twice in the last week. Anyone else had this or am I unlucky?

is this a possibility? I just want to show items that have delivery available? I can't believe it's so difficult to find if it IS available.

these clowns really need to update their website...

So I had ordered about a month ago a CD from Japan through eBay and it's saying that it was untracked. I've been wondering if I could track it through its postal office website so I asked the seller for the postal office that he sent my product and he told me that it was named post Japan. Do you guys know if I can track it? And if yes,is the item code the same that it displays on eBay?

How do I sell stuff on eBay fast does anyone need any electronics? I have something I wanna get rid of for fast cash

So far I have had them change the working days that my item has to be sent by , in a time that I cannot do. (From like 5 days down to 1)

Then I get my postage changed on items to whatever the buyer prefers so I end up losing 95% of the sale money i should’ve had. (Making me buy prepaid labels)

And today they’ve been cancelling my items i was selling that a buyer was waiting for because they had bidded on more of my items, and wanted to combine postage. (I have the auto cancel option turned off)

I had a couple of ebay gift cards but balance is $0 and can't figure out if I used it or if it got a hold by ebay. I have experience where ebay sometimes zero out the balance of gift card and you need to contact them and they will make you upload receipt. But I can't find out if I used a gift card or not because I can't find a way to see my purchase history

I just received a message within the EBay app stating that my payouts are on hold until I verify/update my bank account again. I’ve been selling for the past year, receiving payouts almost daily and have had absolutely no issues. Is this a normal/random EBay thing?

The ONLY thing I could think that might’ve triggered this otherwise would be because most of my transactions have been between $20 and $300 and I recently sold a camera for $1600.

After reading horror stories of this happening to other people and their accounts being frozen for months, I’m a little paranoid that this isn’t going to be a smooth update. Has anyone else went through this?

Sold a laptop recently. Buyer opened and tested the item and told me in the ebay chat that it tested fine and no complaints.

19 days after receiving i get a request from the buyer that it is now defective, that its making a quiet popping noise and such likely due to overheating, which none of those were mentioned when he tested it himself after receiving it. He said he opened the laptop and ran it without the fans to test the sound.

My concern is it was not a problem when i sold the laptop. The buyer has been using it for over two weeks after finding no issue. The first ebay rep told me i had no choice but to accept, or else they would just force me to refund him, but i didnt give him the entire detailed history of the transaction.

The second rep however did hear the entire story. She said many cases like this are ruled in favor of the seller, that if i dont accept the return, ebay investigation would likely find that the buyer had plenty of time using the item before an issue started to happen in his possession and that it would rule in my favor most likely. She also added a note to my profile she said that would state as much.

I certainly dont want to paint the buyer as a fraudulent buyer, but he did verify he received the item in working condition when it arrived. The representative gave me a lot of confidence that i should not accept the return.

Not sure if maybe it’s backed up. It arrived there on Monday and it’s last scan was Tuesday. Says it’s, “In transit to local Post Office - Allow two to three additional days for delivery”. Haven’t gotten any tracking number from USPS or any indication it’s moved out of the distribution center.

I sold an item late at night on 1/21 and shipped it using USPS Ground Advantage. I went to the post office right when they opened the next day on 1/22 and USPS scanned it in immediately.

The buyer just yesterday (2/1) opened an “item hasn’t arrived” claim saying that the item is unreasonably late and should have arrived a week ago on 1/23 (only 1 full business day after being sold) and that they would like a case opened with USPS.

They then later messaged me saying that it’s not my fault and that they were just trying to open a claim with USPS- but now eBay is expected to step in if they don’t receive the package in a few days.

I’m afraid that eBay will initiate a refund for the buyer, but then end up receiving their package anyways. I was contemplating setting up a missing mail search and redirecting it back to me before they can file a claim with USPS (they have to wait 15 days from the ship date anyways), but wasn’t sure if this was a good idea. Any thoughts on how I should go about this?

last September i had the same issue and 5 months later they decided to charge me, this is becoming an issue as i haven't been charged for my labels for 6 days... Anyone else having this issue?

I sold stuffs online for several years on eBay and was somewhat successful. But in 2019, I stopped because of my work. Fast forward now, I’m trying to sell again on my account but every listings are getting zero views. Is it because I stopped for so long? Should I start fresh and create a new account?

The pin set made it to the "ebay international hub". Sat there for like 2 weeks with no updates. Now I see on tracking that they are refusing to foward the item to Europe. With no reason given. (I forget the exact wording).

I guess they are classifying it as jewelry (which is prohibited). You wouldnt wear these pins they are very large and heavy. Tho technically you could. I dont see them as jewelry.

So anyway, my customer doesnt seem to be aware of this yet. They paid over 200 dollars for these so its a big deal.

From what I've read online, my item will NOT be returned to me. The hub just takes it. I keep my pay and the customer gets refunded by ebay. Is this true?

I would rather get my item back.

Plus there are no instructions from ebay on how i should proceed.

What is my responsibility here To the customer?

Just tell them to file a claim?

Anyone been in this situation before?

Does this affect eBay sellers sending stuff between Canada and the USA or does the de Minimus rule still apply?

I bought an item from a Chinese seller. They immediately provided a tracking # from the Chinese post office, but for some reason the package was returned to the seller. The seller provided another Chinese track # that says the package was delivered but I never received the package. The tracking # doesnt convert to US mail tracking # and I spoke to my local post office and they cant locate it.

Would EBAY side with me even if they sellers tracking number shows it was delivered and would EBAY close my account if I go through my credit card for a refund