Hi,

I sold a rare book for £70, it was delivered today but buyer refused the delivery and sent me pictures that the box was empty. He is now requesting a refund. Not sure what to do as it’s my first time selling. Any advice is appreciated. Thanks.

I just noticed that Ebay UK says the following

"Yodel delivery services are temporarily unavailable on the eBay site due to ongoing network capacity constraints."

Any idea what's going on? Are Yodel and Ebay having a fight? Has something happened at Yodel? I sent a couple of things with Yodel this week and they arrived OK.

I bought some gorgeous Manolo Blahniks for a good price three days ago and the seller hasn’t responded. I did pickup as theyre only a couple suburbs away but I have to leave town on the 11th and am concerned I can’t pick them up. Its certainly acceptable for the seller to be busy atm but I just am wondering if I should consider cancelling. Any advice? If you can’t tell I’m a first time buyer (from ebay)

Hey all,

I shipped something FedEx ground 2-day to Canada with the intent that FedEx would deliver directly to recipient.

I did not realize that the item would transfer to Asendia at the international hub to then deliver in Canada.

The issue is that Asendia is affected by the current Canada Post strike, and the buyer originally asked that I don’t ship USPS because of this. He suggested FedEx or DHL.

The package was delivered to the hub yesterday, and that’s when I saw the Asendia tracking number creation update.

I don’t believe that I can get the package back through FedEx because it’s already delivered, but I will call when they open. I wonder if there’s anything eBay can do about this? The chat didn’t help whatsoever, so I guess I’ll try and call when I can talk to someone directly.

I suppose I’m just curious if anyone has had any sort of experience with getting a package back.

Hello

I'm an European buyer after an item that's located in America.

I asked for a more affordable shipping method.

The seller agreed to offer FedEx instead of USPS but to not add it to the listing.

On checkout eBay charges me VAT on item and shipping and this means that the item will go through customs with no attention needed from me. This is how it has happened for a while now.

Is this tied to the USPS label, or does eBay offer the option to change shipping provider so that the paid VAT would still apply to the new FedEx label?

Of course the plan is that we would agree on a total, I would make a lowball offer on the item and the seller would keep part of the USPS shipping fee for the item.

I purchased a designer bag that was “Located in Tokyo, Japan.” The seller’s About page also shows they’re in Japan. However, while tracking the package using Parcels, I found it was shipped from China via Yanwen Logistics and PiggyShip, which appear to be couriers of choice for Temu and DHgate sellers. At no point during the bidding or pre-shipment process was I informed the bag would be shipped from China. I also found that Yanwen Logistics has facilities only in China and does not ship from Japan. Quite a few people seem to have had a similar experience when buying luxury goods from Japan.

I contacted eBay CS while the package was still on the way. The CS agent provided me with a service reference number and asked me to contact again after it was delivered. The package was delivered today, so I contacted CS again and was told to submit a return request. I informed the agent that the seller does not accept returns but was told to submit the request anyway and wait for the seller to respond.

What should I do if the seller rejects the request?

Ever since I updated to iOS 18 my eBay shipping labels are printing as a huge full page-sized label, whereas before the label would be a 4”x6” size on a printed page. Anyone know a way to fix this? It’s really annoying to go through more printer ink and tape and makes it hard to tape the label on Padded Flat Rate Envelopes.

Yes or no question. That is all.

First off, I checked, I have my phone number associated with my account. Don't tell me not to do that, I don't care for your advice, as you are boring and unnecessary.

I'm a buyer and seller of media, especially antiquated media. My business model consists of buying old video tapes of any format, combing through them, .... , profit. That honestly doesn't matter either.

This morning, as I was sitting in Eureka, CA hotel room, my phone rang with a number indicating it was from the East Coast. I ignored it, because we are well past the year 2018, and returned to watching Guy Fieri invite his friends to cook for him at his stately ranch. A few moments later, my phone indicated I had a voicemail.

The voicemail is transcribed thusly:

"Hey [REDACTED] this is [REDACTED]. You bought some [REDACTED] from me. Give me a call please [REDACTED]."

Now, for the life of me, I don't know what lot of things I bought that is tied to this individual, however, his name match with the caller ID. I've been selling and buying and all sorts of things on the Electronic Bay for over 10 years or more, and never had this happen before.

Did I respond? No. Because I had a 12 hour drive that day through the wastelands of Oregon, where cell phones are not only useless, but also illegal.

So, how would you respond? Would you?

Is there a chance I could make money off this?

Is there enough information to answer the two questions? No. So don't answer them. I'm only asking if a seller has contacted you via phone. And please, no advice beyond that, remember, it, and you, aren't necessary.

bought from a us seller (im from uk) a while back. seller said they posted nov 27 but at that time ebay didnt update the shipping info so they did it manually that day. since then, it hasnt updated from “tracking available” and when i go to track the package through trackmyshipment, it says package still being prepared and when i check usps international, it says theyre still waiting to receive the package. im just confused because the seller said they posted already. someone know why this is?

So I just joined EBay because I want a specific item for Christmas. I looked up this specific item and under every reasonably priced listing I messaged about three sellers the exact same copy and pasted questions. Just basic questions about condition and function etc. This message to all three sellers sent, but I tried to continue messaging other sellers and the message doesn’t go through. I’m wondering if since I just joined.. that EBay thinks I’m being suspicious or something. I am using the app by the way. Please let me know if I can fix this, I’m anxious to get in contact and purchase before others do.

I’m based in Europe and sell from Europe. For my listing, I set domestic shipping at $10.99 and international shipping at $24.99. Why did my buyer from the US pay only $10.99 for shipping when I clearly set $24.99 for international shipping? Am I just supposed to lose part of my income because of an Ebay error?

I requested a return 4 days ago and still no response. If I get ebay involved, will they refuse to let me return because I agreed to collect it? I didn't want to collect it after I saw it in person, but I got very anxious as the seller was standing in front of me. So I just took it home...

If the seller is refusing my return, will ebay help or is this going to be a long process?

Just to clarify, item was stated as 'used' however, seller told me it was in perfect condition after I asked to see any damages. He also showed me images, which showed slight damage but no where near as bad as how it looks in real life.

I bought something that the USPS acknowledged that it is likely lost. It's a few hundred dollars and shipping was 30% of the cost because it was packed to ensure a safe delivery because it is old. The package was 20"x20"x24" and 24 lbs and the USPS tracked it through a few points to a consolidated shipment. At that 3rd point the scan was completed but weight was zero lbs so maybe the label was torn off but its pure speculation at this juncture.

I'm bummed about it because it was a nice collectable, but the reason for the post is to ask, what does eBay actually Guarantee when the USPS loses something like this? I do not yet know if they put insurance on it, but I believe that all USPS is $100 coverage included free. Of course I did not receive my purchase but I also do not think that the seller should be liable. They have been awesome, proactive and have 100% positive feedback.

Any experience with similar situations and does eBay cover the loss if it is never found? BTW - Once I got past the gauntlet of the USPS automated system, every single employee has been absolutely EXCELLENT and understanding and on the ball. The Postmaster called me and even gave me their cell phone to work through this which is above and beyond expectations. Dejoy is a jerk, but good people work there in my experience.

I sold an item but ebay is taking too long to verify so i haven’t got my money yet, so i haven’t sent the package. The buyer requested a refund, but i don’t have enough money in my bank account to do one because it said all the money would come out of my bank acct, not from my ebay balance then from my bank acct if there is more. What do I do?

I don’t know if anyone else has noticed this. The last few times I had a buyer accept an offer. It does not show up in my orders and it does not show up as an unpaid order. For one buyer for instance I’ve been waiting for a couple days and even if I try to go through contact and add the item number, it still will not let me send them a message to say please pay for this item.

I have been with ebay since 2013 with 184 feedbacks and 100% positive rating. My last sale was earlier this year. The item was 800 dollar which is not that high of a value. I shipped the item but lost the receipt so I have no tracking on the item. I am not sure if it has been delivered but buyer did not contact me so I am assuming it did. I could go to the post office to get tracking but I got lazy. Do I have to get that tracking number to get my funds released or if it says Dec 3rd it will be available later today. I sold the item on Nov 25th and shipped same day so one week has passed

I dropped an item in the package bin at the post office about a week-and-a-half ago. Never got an acceptance scan, should have been delivered by now, yadda, yadda.

I’ve opened a Missing Mail request and the buyer is being very understanding and patient, but at a certain point may need to call it a loss and refund them.

Does a Buyer have to open an official INR, or if I just refund them directly via the order page is that just as good?

i want to order something from ebay to one of these countries because the seller won't ship to my country and i will travel to these countries in christmas. any ideas about safest and fastest cities to receive my parcel from?

also any ideas how much it will take it to get here from uk? how long will the parcel stay in pick up points or lockers till i get my package?

Total 8 orders in 3 weeks totaling 132$ in shipping labels fees that still hasnt been charged to me? I know there can be a delay but 3 weeks??? I received 4 payouts since and they haven’t taken the money in my available funds nor in my bank account. What’s going on?

How can I make sure my package doesn’t get stolen?

I ordered stuff off ebay a week ago for the first time and it says it will arrive today at 4AM the latest? Currently it’s 8PM for me and my tracking number says it still hasn’t been sent out for delivery but arrived at a carrier facility on November 30 and nothings happened since. Does any company even deliver this stuff this early? If they do I feel like it’s going to get robbed before I even wake up. Is there anything I can do because I don’t have a safe place for them to put my packages besides right in front of my house(which is in a busy neighborhood). And I saw online it says that if I get my ebay stuff stolen there’s nothing I can do besides call the cops who probably aren’t gonna help much.

Hello! I bought an item on eBay on November 15th, it's a PC component, the estimated date was November 28th-December 11th and everything was perfect until November 25th where it only said ARRIVED AT SKYPOSTAL FACILITY, it mentioned that the shipment is from the USA to Mexico, but I haven't had any updates since then, I asked the seller but he told me that he didn't know anything and that I should talk to eBay and I also sent an email to Skypostal today and they only wrote to me that they didn't have the package, I don't know what to do :/

Seller swithced up items between me and another buyer. I’m okay with it but the seller wants me to return the item. Just curious what would happen if I didn’t return the item.

I accidentally put one ebay purchase in Aus post post that was meant for sendle.

The local post office has no idea about it. And is looking into it.

It's been over 30 days for buyer to make complaint. No communication between buyer and me i just thought they didn't leave feedback.

What happens now for me and buyer?

(Waiting on Aus post to find my item)

Sorry if this a repetitive question but for sellers under the Top Rated Seller limit, if I accept a return and receive anything other than the original item in its original condition do I have any options going forward? Will eBay look into any complaint I make or is just automatically set to release held funds back to buyer?

I flip items on eBay. All kinds. Everything. I also make homemade skincare products that I sell on etsy.

I typically include a small sample when I ship something on etsy. I just had the idea to send out samples with my eBay orders. However, they're not skincare related. For example, I'd ship a book, shoes, lego, fish hooks... And include a skincare sample.

Is this against the rules or inappropriate in some way? My gut says no and that folks would love it. I could also just send them out to women, and my beard products to men.

Sold some comic collected editions in October. I printed the Ebay label that I purchased from them and shipped as soon as I was paid. Was an international order. Apparently, they now opened a dispute saying they never got it. Ebay refunded them for one of the items and said they would cover it and there would be no consequence to me. The other two are still open, but they were in the same package. In the message, buyer said that they didn't want a refund they just wanted the items. But I already sent them and those were the only copies I had. Do I have to worry about anything, because I only have an Ebay score of 124 and with the volume I do, I really can't afford to have negative feedback.

Are they insane? Why would I want a call back from someone I can't even understand half of what they are saying, when important things are at hand? Wouldn't a chat work 10000000000000000 times better? Like it used to?

What the hell is going on with these companies?