Curious if anyone has gotten this to work.

We were on our own modem and router on Xfinity with the X1 streaming box (Xi6-T). We just recently dumped Xfinity for ATT fiber and we swapped in the ATT equipment, but same router as before. No Xfinity internet was being used since the modem was disconnected and our router connected to ATT. The X1 box worked just as it did before for 2 or 3 days, until we finally cancelled our Xfinity service and the next day the X1 box no longer worked.

Are the X1 streaming boxes linked to an account then? I've seen some people say that they need Xfinity internet and servers to work but the box worked fine with zero Xfinity internet being used, just an active account.

I'll probably be running out to get a different streaming box, but just curious if anyone else gotten this to work since this is for my parents and they're used to the Xfinity setup.

Thanks y'all

Comcast help sponsor a Girl Scout event that my daughter attended and they donated new Dell laptops to all the Girl Scouts at the event. Very cool of the regional office to do that. And my daughter and thank you very much.

On December 2, 2023, I traded in two phones—the Samsung Galaxy S10e for an iPhone 15 and the Galaxy S10 for the S24 Ultra—to get Xfinity’s trade-in deal promotion. I did this all online since the nearest store is about 35 minutes away.

The agent I spoke with emailed me the shipping labels and processed the order for the iPhone 15 and S24 Ultra, saying the new phones would be shipped to me. He also confirmed that once my S10 and S10e were approved, I’d receive the credits and my monthly bill would decrease.

I checked in weekly to see if my phones had been approved for the trade-in. Each time, they told me that Assurant, their partner, was still processing them. Finally, after more than two months, they informed me that only the S10 was approved but not the S10e. They claimed the S10e was rejected due to supposed screen issues, which was shocking since the phone was in perfect working condition. Before sending them in, I even had a local repair shop confirm that both phones were in excellent shape.

Since the S10e trade-in was denied, I requested to return the iPhone 15 to avoid a $1000 charge and to have my S10e returned. The agent assured me that Assurant would send back the S10e within three months. He also offered a promotion if I added a new line, allowing me to get the iPhone 15 under the same trade-in deal. He explained that to qualify, I’d need to send back the current iPhone 15, as it was tied to the original trade-in promotion, and he would ship me a new iPhone 15. I agreed to this arrangement.

After three months, I reached out to Xfinity again. They directed me to Assurant, who was nearly impossible to reach by phone. When I finally managed to chat with an agent on Assurant’s website, they told me to contact Xfinity instead. This cycle has been ongoing for six months. I’ve had to repeatedly explain my situation, and agents often refuse to help or simply redirect me back to Assurant. Some insist my account shows the trade-in promotion because they see I have the iPhone 15 and S24 Ultra, while others raise tickets that lead nowhere.

Only one agent genuinely tried to help. He was shocked that Assurant was holding onto my S10e, saying he’d never seen this happen before. He explained that they typically either return the phone or offer compensation (around $50, btw). I told him I didn’t want the money—I just wanted my S10e back, as it was in perfect condition. He reviewed my entire history, confirmed that I had sent in both the S10e and S10, that only the S10 was approved, and that the iPhone 15 promotion was based on adding a new line, not a trade-in. He even called Assurant while keeping me on the line, and the whole process took over two hours! Eventually, he said he would raise another ticket (eye roll) but assured me that he had saved all the notes and screenshots in my account, so I wouldn’t have to explain everything again. He also promised to personally monitor it and follow up. When I asked for his direct extension, he said he didn’t have one.

Despite waiting and following up, I continue to receive the same response: “Wait another week” or “We’ve raised another ticket.” This loop has been exhausting, and I’m beyond frustrated. I just want my S10e back!

He came out to check the connections and wiring for us to do the self install $40. The service works, but he was saying that the cables were not grounded from the last technician so he needs to redo everything and wrap the cables around the house blah blah.

He said there was a risk of our house catching on fire if electricity hits the wire. I said that’s fine we’ll take the risk instead of paying $100. Keep in mind, it was their technician that didn’t ground properly 3 yrs btw.

He said he can’t give us the modem or router since he doesn’t want to be held liable. I said well that should be on comcast since if what you’re saying is true, then we should get a free rewiring from them not doing it properly the first time. He said no we can’t and left.

Pretty sure he was just trying to make $$ cuz even all the questions he asked in the beginning was like, did u mean to do the self install even before he looked at any cables….

I've seen this issue discussed a bit here and I've had my own experience with it and am sharing for the purpose of general knowledge.

Comcast caps my data at 1.2Tb per month and I'm busting that limit from time to time for $10 for each 50 additional gigs of data. So I looked into increasing the cap.

The only higher tier they offer is unlimited data for an additional $25 per month. The wrinkle is that if you use your own modem they charge $30.

Years ago I found the modem/router they provided to be outdated, unreliable and wouldn't serve my entire house and it broadcasts a hotspot so that anyone in range can use your bandwidth and your electricity for free. So I got my own modem and my own router, returned theirs. At the time when customers did this and returned their gear they stopped charging you $10 a month rental for it.

So now I have my own gear but if I want to sign up for more data they're going to charge me $5 more a month to use gear that's better than theirs.

I looked this up and it's a violation of federal law for them to do this. HR 5035 plainly states that an ISP may not charge customers for using their own equipment.

I filed a complaint with the FCC. I got an immediate response from Comcast which very politely told me to pound sand. They said in the email that they do not charge customers to use their own equipment and then reiterated their rate schedule which does precisely that.

So what next?

The FCC says that if I want to file a formal complaint I can pay a $605 fee, hire my own attorney to represent me in a formal proceeding.

You see the problem with this.

The other recourse is to find a consumer rights attorney to file a class action suit on my behalf. If there are enough plaintiffs this can be rewarding enough for an attorney to take up the cause.

Unfortunately, I suspect the number of Comcast customers who buy and use their own modems/routers is very small and so not lucrative enough for an attorney to get involved.

So there we are. I hope this information saves someone some time.

Comcast recently spam texted my roommate breaking fcc as well as my states laws over spam and robot calls. They also prevented us from cancelling our bill since we were trying to file a complaint with the fcc before paying our bill. After filing a complaint he talked with comcast and the fcc for a while, and comcast even apologized admitting it was illegal.

Then unfortunately the fcc told us it was only an informal complaint and we didn't actually do anything, then comcast shut off our internet. I've seen stories here where people file a formal complaint and get real results, but the fcc worker stated that it costs $650 to file a complaint and then we have to get lawyers involved?

I'm just trying to find information that could help us, was the fcc agent correct with that quote? Is there another avenue towards filing a formal complaint? Thanks for any help. If anyone has any similar stories or experiences like this feel free to share them, anything helps!

Hey everyone Thinking about going for the Xfinity fiber 500mb for my house. Probably with some sort of unlimited data as well. What is the best router/modem to buy? Or is it just cheaper to get one from them?

Thanks!

Hello. I remember times where there was a thing named „black box" that provided free cable service and sometimes i heard about modded cable modems that got you free or faster internet. Is this still a thing anywhere? Asking from curiosity

So recently I've been getting an insane amount of lag spikes and rubberbanding when I play multiplayer in any game I figured something with my PC was up but when I brought my PC to my friend's house all of these issues were gone. can anyone help me fix this

I'm an admin for a site that has a comcast modem and we're trying to get some tier 3 support. And none of the people on the phones have a clue what I say and they just keep passing me around. Who can I email to write my issue in simple terms

??

I am just here to say that Comcast/Xfinity is literally in the top 3 worst companies I have ever had to deal with. I would not recommend them to anyone for so many reasons. If you do have a contract with them make sure you double check your bill every month because they will add things without your permission.

I have been a comcast customer for many years. I got an email that says I should upgrade the equipment. They sent me a XB6. I have tried 3 times to install but failed it time. It says it cannot find the modem.

I have no other devices. I have been using the connection for years. I can put back the previous modem and that works. Do I know the connection works.

We signed up for the worst possible Internet in late summer 2022 and now that our contract is FINALLY over we have a new and far better ISP, but comcast is asking for "Modem and two extenders" back. We didn't know we ever had any extenders provided by their tech @ instal and purchased our own because the internet didn't reach the other side of our office on just their stuff.

They're charging us for 2 months of service even past when we asked to cancel, which I'm pissed about, but mainly just trying to sort out what they need back as we have no clue what their equipment may look like. There's a white wall mounted item, I'm assuming it's the modem, it says "Arista" on it, but it's the only thing we can find. Does anyone else have experience with Comcast Business equipment returns who can provide some insight into what else we should be trying to find in our office?

Hi, Ok this is not my thing at all so please help me by answering my question as if I'm five years old lol.

I have xfinity internet from Comcast. Currently I also have phone with them but will be getting rid of that doon. I rent a modem from them, it's a white box/ xfi gateway and I believe it's both wireless and a modem. It's new, upgraded it in the last year. I've been renting from them for 14 years and realized that I've paid $2500+ at this point for renting a box🤯

My speed is download up to 500mbps and upload up to 100 Mbps.

I want to buy my own equipment. I looked at their site and saw that arris surfboard. But a quick look on here shows that I might want to buy a separate modem and router?

Can someone tell me which equipment is best to buy that will be compatible with Xfinity and the speeds I outlined?

Thank you!!

Just tried to pay my bill, it just says go back to account overview while they fix the issue. Anyone else having issues?

Living in Marietta, GA and I have 5 devices.

• 2 DVRs
• 3 cable boxes

Here's the chronology of events. I am at a loss.

1. Decided to turn off land-line.
2. Visited xfinity store.
3. xfinity rep said it would be easiest to just cancel the account and open a new account so we did that.
4. they wanted to upgrade some old devices at the same time. we did that.
5. everything worked for about 2 days, then two devices started with the XRE-00250 error message indicating they had been removed from the account.
6. Made an appointment for a tech to come to the house. he showed up and after addressing what he called 'Unprofessional' attributes of concerning the outside cable box, he got everything working.
7. The next day, the basement cable box showed the xre-00250 message.
8. Called xfinity support.
9. They got it working. I checked all the other installs and everything was working.
10. The next day, one of the bedroom cable boxes started showing the xre-00250 error message.

And that's where things are right now. I have not looked the other installations.

I am tired of dealing with this. So far, every time they get one thing to work, they break something else.

I get nothing!

These are an eye sore but I understand at least one is necessary. Can I DIY remove the other or at least call the company out?

I have been trying since the 28th of October to get a technician to come to my house and try ti fix my current ongoing issue every day I suffer atleast 6 to 12 disconnects that only last just long enough to disconnect me from whatever I'm doing and it's making doing anything impossible I have used the online chat feature to talk to a rep atleast 10 times everytime I have talked to them they promise me that a technician will be here between 8am and 8pm but I have waited 7 days each day it's a new excuse one day it's the tech had an accident the next it was no you are actually scheduled for the next day one rep will tell me today and then transfer me only for the new rep to tell me it's tomarrow I have been put off so many times that the care credit the have given me for the inconvenience adds up to 89usd I'm at my wits end I just want my net fixed can I just go to a store and get a tech or am I out of luck

Edit:https://imgur.com/a/LO9a0yO here is a link to show all of the correspondence I have had with the agents

Hello! I'm a student in university and rather new to this. Our household is looking for a router that can handle the 1000 mbps plan for wifi, and we don't need it to handle cable (none of us really use it). I was looking at the devices xfinity recommends and wheew they are very expensive. I'm really not looking to pay that, but I don't know what to look for in a router to make sure it is compatible, and can handle 1000 mbps of wifi. Can anyone help?

I got a letter from a debt collector and wanted to know if instead of dealing with them, Comcast could still receive payment or recall the debt.

Rant Lost Internet yesterday. Needed someone to help change the Mac ID on a modem. Was like a kakfa novel trying to get someone on the phone from Comcast. Dealt with AI bots for 3 hours that liked to just say "goodbye" and hang up and then ended up texting someone from China through their texting chat service for 3 hours. Just a dystopian horror show.

I am at a loss here. I have been using a pod to extend my range for quite some time now, and never any problem, but suddenly it just stopped working for no reason. I woke up, my wifi was trash and eventually I went and bought a new pod thinking that my old one bit the dust.

That worked fine for most of the day, speeds were great and no issues until I woke up this morning, and it's the same issue all over again, but with a brand new pod.

I check on the Xfinity app and it says there is a strong connection to my pod, but my pod is doing absolutely nothing. I can unplug it and test my speed, and it is exactly the same as with it plugged in.

I tried unplugging and plugging it back in, with my old one i reset my gateway numerous times, ruled out the problem of it being just my PC, removed and readded the pod numerous times and everything else I can think of.

Has anyone else had this issue? I am ready to just return this garbage pod and buy something else to extend my range. It's getting silly at this point.

I am supposed to be working from home today, but internet went out around midnight and is still out. Outage map originally said “planned maintenance “ which they are supposed to tell us about but didn’t. This morning it said they should have it up by 11:20. After 11:20 it just said they are working on it.

Tried contacting but can’t contact without logging in and can’t sign in because it says my password is wrong, trying to change password fails multiple times.

Does anyone know of a way to contact them by phone?

I’ve been subscribed to xfinity’s 1200 mbps plan for several years now. We only use netflix & gaming. I just feel like I’ve been overpaying. TIA

Update: Thank you all for your kind responses. Will part ways with comcast and give GIG fiber a shot!

I'm a Gigabit X2 customer, with no other Xfinity services (trust me, they've tried). My bill is... interesting though. Details below.

Last year, when I started working remotely and blowing my data cap, I added the unlimited data option ($30/month) to my plan. At the time, I was told that this option required the XFi gateway, which I absolutely have no need for - I've got my own Hitron modem (~400Mbps upload, baby!), Mikrotik router and Ubiquiti mesh Wifi, thank you very much. I was told that Xfinity, doesn't require it to be active; I could continue to use my equipment and keep it in the box. Sigh, ok, still cheaper than the additional data charges. Got the modem, connected it to activate per the support instructions, then swapped my own back in. Service has been working fine ever since.

Looking at my bill more recently, I see that there are two charges for equipment: $15.00 for a "Voice Modem" and $9.85 for a "Limited Basic Converter". Under each item, there's a note: "This Equipment is Inactive, to Avoid Future Charges Please Return The Equipment to your Nearest Service Center."

First off, I only have the XFi gateway, which, as noted, has been sitting in a box in my closet since last year. As I don't have any voice or TV services, I can't imagine what devices these could be; do these two items "map" to the XFi hardware? Or do I need to have an argument with customer service about how one can possibly return equipment I never received?

Secondly, given the "Equipment Is Inactive... Please Return" message on my bill, is the requirement for the XFi to get unlimited data real? I can definitely see the account rep lying to me about this to get his numbers up.

I tried multiple times from the end of May to August to end my service. I work 60 hours per week and 1-2 times per week in that period I contacted them on lunch breaks trying to cancel. I would end up finishing my lunch breaks before I even finished with the process. I then contacted them several more times since to resolve billing (including 2x this week). I have several issues with their company:

1. the chat feature is basically unusable. It takes so long to get anything done which leads to people having to leave before achieving what they need. 2) they have no public customer service line to call and speak directly with an agent. 3) There is no way to cancel services without speaking with an agent. This is obviously done to make is difficult for people to cancel services or change plans, allowing xfinity to continually charge users for services they don’t even use.

4)More than once I was told it was resolved when it was NOT resolved. Legal or not, the company is EXTREMELY PREDATORY. If even one person sees this and doesn’t get the service, the worlds would be a better place. I hope no people are faced with the displeasure of navigating this purposefully convoluted service

Apologies for run on paragraphs, shitty grammar and otherwise novel. Little hard to recollect all the shittery, and I'm just getting this down while it's hot.

TLDR; 4 months of atrocious internet services. 3 tech visits (cancelled on me twice with no notice), dozens and dozens of phone calls, fraudulent bills, the most difficult staff to get ahold of through their shitty "virtual Assistant". Treated like an idiot and rinsed for every dollar possible in the process the entire time. Fed bogus ticket numbers, surprised with new bills, always getting a different answer or resolution from what I was told. All the while being expected to pay full price for services. Absolutely the most deceitful and/or incompetent handling of business and customer care I have come across.

Absolutely THE WORST customer service and experience as a whole I have had in my entire life. Do not do business with these people unless you want headaches, to be duped and lied to, and a lighter wallet in return for these things and virtually nothing else.

Countless phone calls, 3 tech visits (two of which were cancelled without me knowing until the time of the appointment), charges for services not rendered AND paying full price for services barely working, ticket numbers that were (EVERY SINGLE TIME) linked to nothing...At the very end of this debacle I am convinced these people were playing me for an idiot to keep squeezing me for every dime they could.

After two and a half years of service, my internet began dropping every 10 minutes or so for a few seconds to a couple minutes. This is the core issue I was having for the entirety of this experience. This issue began getting, somehow, progressively and rapidly worse after it arose again following the second tech visit. This went on for a total period of about 4 months.

If you ever have an issue, you have to go through the Virtual Assistant that makes it EXTREMELY hard to get a real person on the phone. I mean it when I say this system is FAR worse than I have experienced with any other "Virtual Assistant" robot BS. The easiest way to get someone on the phone is to schedule a call for cancellation, obviously ending your payments to them. Go figure, they will call you directly within 5 minutes if you go this route.

Tech experiences; only ONE of the three showed any care and actually attempted to solve my household's issue (Thank you, Alex). The first tech found a wire outside of my house that was pretty obviously clipped by a weedwhacker or something of the sort. This resulted in my internet "working" but intermittently and CONSTANTLY dropping. This tech "fixed" this issue by literally wrapping a small portion of electrical tape around the broken part of the wire, sold me and my family on thinking the issue was resolved, and left my house. This obviously didn't fix the issue and I was back on the phone with Xfinity the same day.

This visit was also initially CANCELLED WITHOUT ME KNOWING prior to the first arrival. This, I didn't find out until I called after wondering where the tech was an hour after the arrival window.

After a week of more "troubleshooting" with the careless, barely English-speaking real associates, I was scheduled a second tech visit. This is when we had Alex, the only one of the techs that actually cared about what was going on. Alex provided us some sort of "temporary line", replaced some old equipment, and scheduled a team to dig a completely new line for our home which was done within a week. This resolved our issue for a couple of weeks and this was the only time I was satisfied in feeling that Xfinity valued me as a customer. (Keep in mind I was still paying full price for Internet, phone, and T.V. services other than a handful of very small credits that I had to call endlessly and FIGHT for)

But, after those couple weeks of actually getting what I was paying for, the internet started dropping again the same way, but even worse. After again calling multiple times, this was the first time I scheduled a call to cancel my services. This was also only one of two times (of dozens) that I spoke to someone from the states. She sweet talked me into staying with Xfinity, wooed me with some care for the issue, and as a courtesy offered to upgrade my internet plan. This was meant to be for my trouble, and also because it would result in no change in my plan payment wise. I was NOT told that what she actually did was lock me into a new contract, as my original had ended. I was not informed of this new "commitment" and only found out when I eventually and ultimately called to cancel my services.

After this, the third tech visit was scheduled. AGAIN, the appointment was cancelled (both times after I set aside time from my very busy job to be present for) without my knowledge. And again, only finding out after calling when the tech never showed. I set ANOTHER appointment for a couple days later. This tech arrived at my house and was unpleasant at best. He checked outside, came back and asked me where some equipment was inside of the house, and asked if I could show him the problem. The issue I was having was intermittent and not happening the two minutes he asked to check, in turn he treated me as if I didn't have an issue at all. I explained that there is DEFINITELY an issue that needs to be fixed. He looked on his tablet, said there was 4 other houses in the area having the issue, and said he'd escalate a ticket.

Escalate a ticket......to whom?.....the same people that sent you to my house? Effectively, he came into my house, and left without doing ANYTHING. Later I found out that this clown CHARGED ME FOR THE VISIT under the guise that he arrived for the service and there was nothing to fix.

As soon as he left, I called another provider and made arrangements to completely switch over all of the services I had with Xfinity. This process took about two weeks. And the entire time I was working on switching the internet became increasingly worse, and I never heard ANYTHING about the ticket that tech told me he was escalating. No calls, texts, emails, mail, nothing. This really made me feel as though I would just sit with the same poor service, paying the same price, and I'd never hear anything back. When I had finished arranging my new services I scheduled a call to cancel. Of course, getting someone real on the phone lickety-split. I did not finish the cancellation process in one call, this took multiple calls after getting different final payments, disputing the charges for the bogus tech visit I was surprise billed for, disputing the "early cancellation" fee for the "new contract" I did not know of since I was not informed of any "contract".

I received a different amount for a final payment 4 times, over 4 different phone calls, all containing "ticket numbers" that every time were linked to nothing. All decreasing in dollar amount as I continued the dispute of the fraudulent charges and payment-in-full for a final month of service that was not even at 10% function. After the fourth and final call (so I thought) I was told that I DO NOT OW ANY MONEY FOR SERVICES and that all services were cancelled, I only owed ~$17 for the early cancellation fee. I thought this had already been resolved (of the many false claims I was given) but, screw it, if that's all it takes to be finally rid of this mess, I'm in. I waited about a week and never received a receipt, or any form of a final bill for the ~$17. I did, though, see on the app that I had another bill scheduled to be paid a couple weeks out, for what I did not know. I called AGAIN about this and was told that after I return the router I had I would receive this final bill in the mail within 10 days, and my final payment is indeed $17 and change. I return the router in store, 10 days go by, no bill, but I'm auto charged another $80 for phone services that I was explicitly told I DID NOT OWE multiple times. This is over a month after I stopped using ALL services.

Shockingly, I'm caught in another mess of calls disputing another bogus bill. Who would've thought?

FUCK XFINITY

Title kinda says it all. A few days ago our internet, both WiFi and Ethernet have been cutting in and out and eventually going out entirely.

We had a tech over this morning who fixed it, until it went out again. My sister setup a port forward maybe 2 days on it before it went out the second time. Not sure if that has anything to do with it

Anyways, we went to the store about an hour ago, got an entirely new modem and after about a half hour of WiFi/Ethernet working again the whole thing just went out again.

Any help is appreciated. I’m getting really tired of this headache.

Strangely the network shows under WiFi but gives this error, for the second time: