Hi all. I need to get your experience in this one.

I unfortunately subscribed to Xfinity because they are the one offering the best upload in my area. Either them or VDSL (140/20). Now that they have the next gen speed tier.

While subscribing and as I needed a new Android phone, I subscribed to Xfinity Mobile as well. Plan is $45/mo, but I get a discount of $45/mo on my internet. All for 24 months. When porting a number I had on GV, I was able to get a Moto G for free, well, financed but credited the financed payment on the same bill, therefore free.

I know carriers wants usually to have the phone fully paid to remove the sim lock. In the past with t-mobile, while I purchased a phone with them, I got them to unlock it 3 weeks after the purchase while it was in financing for 12 months.

How is it with Xfinity Mobile?

Are the phone sim locked? If yes, when will I be able to unlock it?

I do not intend to have a price increase at the end of the 24 months promo. I refuse to pay a high bill to these thieves. Either o can te subscribe with a new email, or I’ll go with VDSL for 3 no the until I am considered a new customer again.

But I want to be sure I can unlock the phone before the end of the promo.

I heard people after they did cancel a cell phone service, the carrier wasn’t able to unlock their phone anymore. Has to be done while having service still. Even though it’s paid off.

Thanks.

Hey all. I hate that the freaking XB8 while used in bridge mode is still broadcasting about 5 SSID. Wonder if it does that on the 6GHz too.

Does anyone knows how to open this box to cut the antenna and avoid any wave transmission from this gateway?

I would prefer starting with this before building a faraday cage around it.

From my house. I’m catching 40 SSID from Xfinity gateways. This without counting mine. 4 neighbors having one.

I disabled already the Xfinity hotspot already.

Thanks.

Funny story. I'm on xfinity's 300mbps plan and I have no idea what upload speed I should have (the plan information in my account only says download speed). But I plan on making use of upload speed shortly right... So I notice that I have about 30-40 upload.

So I start chatting with them and they're telling me they're going to restart the modem etc. stalling for time, doing their thing. I tell them, which is not true, I'm supposed to be getting 150 upload per the technician and the sales person. Eventually the CS person breaks and tells me I'll be getting 150 upload in an hour.

I'm running speed test and my download is still 330-350 but now my upload is around 100-120.

Does anybody know what my upload rate is even supposed to be? I was just shooting in the dark with demands. I'm glad I did! But it would be nice to know if there's a real expectation.

Recently approached comcast business about upgrading to fiber. Got quoted 100/100 for 525 a month and 200/200 for 605 a month. It is also a 60 month term. I’ve never had to sign such a long term for a utility before. Right now we are month to month. Has anyone had an experience like this? Appreciate any input.

This may be a dumb question but I live with another family. They have their own isp, ATT. I made the unfortunate mistake of thinking we had coaxial outlets. We do not, but we do have this that was installed by their service provider. Can I utilize this for my Xfinity modem? They have their modem connected to the right port. I would love to have my own service in this home, but if that’s not possible I understand!

I have had Xfinity internet and mobile for about 4 years. I only have one cell line, but want to add my son using this promotion. I was told that even though I read the fine print requirements in terms of having Xfinity internet etc., that in order to get the deal, I had to BUY a new line and add a second line to the purchased line. I thought an existing, loyal customer would be able to take advantage of this promotion but I'm told I cannot add a second line to an existing line for free. The wording of the promotion is misleading. The rep told me the key is the word BUY. Basically said if I wanted 3 lines, I could buy one and then the 3rd free. Argh. My question is whether there is any reason I cannot cancel my current Xfinity cell service and then "rejoin" and BUY myself a line and add a 2nd line at no cost? Is this the only way I get the benefit of the promotion? To make it worse, I then asked about the "iPhone 15 128gb on us" w/trade-in offer. Well, apparently I am also unable to take advantage of that promotion. I'll get a reduction in cost to the new phone w/trade in but it is not "on" Xfinity as title of promotion suggests. After we hung up, I read the fine print again and don't see how it doesn't apply. Any feedback here is appreciated. Also-is there such thing as an Xfinity promo code? Have any been seen in the wild? Thanks in advance.

I was looking at pricing for my area as Comcast has now rolled in. Per broadband facts card, equipment was optional, yet checkout required equipment rental (I have my own DOCSYS 3.1 modem). As such, it was a very clear violation of the broadband facts. Chat did not fix it, so I reported all to the FCC. They forwarded to comcast, to which a very personable individual communicated they had received the complaint and noted "..for some reason she hasn't seen before..." this area is a fiber-only comcast location, thereby requiring modem rental from comcast for fiber. I denoted how still this means the broadband facts was false and needs to be updated to reflect the truth. She stated she'd report to her higher ups as such.

We'll see how this progresses, and i'll additionally check with someone else locally if this is indeed fiber-only. Regardless, false advertising day 1 of rollout, to be expected I suppose.

I’ve been trying to cancel WiFi services and it’s been very difficult. You either have to schedule a call or go in person but the nearest store to me is in a different state and xfinity isn’t letting me schedule a call. Any suggestions?

After hours and hours of viewing YouTube posting(rabbit hole after rabbit hole) and reading multiple post on reddit I am no smarter. BUT I promise I have just this one question before I pull the trigger and enable bridge mode...I have like 60 devices(amazon lights, firesticks, smart TVs, printers, security cams,etc and they all login to the SSID from the XB7, the million dollar or million hours question is can I rename the SSID on my TP-LINK router with the exact same name as the SSID on my XB7?? Exactually, I lied, one more question if this fails can I just go back and disable bridge mode to get back to the original Gateway setup from Comcast??

Genuinely curious on this. Im looking at changing into working for xfinity part time (bridge partners) and Im curious as to what it’s like (especially with quotas).

Im not new to sales. I was an manager at tmo. Our quotas were CRAZY high (120 “boxes” (phones, tabs, plans, etc) or more per month) so im curious as to if the quotas are crazy high at xfinity, what the environment is like, etc before I fully commit.

Thanks!

In your recent comcast email you’ll find an announcement about a new agreement. They don’t want you to read it, apparently, because they don’t provide direct link in the email or even summarize the changes.

Just take the trouble to find it and read it.

It’s a doozy.

In the penultimate move of incompetence, xfinity is disconnecting my service in 2 weeks. Why? Because I havent paid my bill in 2 months. Why havent I paid my bill? Because they applied a $350 credit to my account, so for the last 2 months there has been no bill to pay. My current bill is -$163. NEGATIVE ONE HUNDRED SIXTY THREE DOLLARS. Im on auto pay, but my card has not been charged because I have a credit, not a bill. But because I didnt pay a bill that doesnt exist, they are disconnecting me.

I contacted them to get this resolved, and after 6 hours on the phone and chat, all they would do is offer me an 'upgrade' to higher speeds, higher prices, new data caps (which I dont have right now) and extra rental fees for equipment I dont want. By the way, I dont want it because their trash router caught fire in my office from overheating.

The last few years being on xfinity have been so terrible and stressful that Im moving to DSL 12 MBPs service from Ziply just because xfinity is so damn incompetent and frustrating.

I hope comcast goes bankrupt and their board of directors get eaten by feral cats.

I’m moving to a new location (without many good choices) and as you can tell from the title, the neighborhood i’m moving to partnered with Xfinity so the only way I can get fast internet is with xfinity and their terrible pricing. And I really don’t want slow 5g internet. (As a last ditch effort that will probably get nowhere,) is there anything I can do/you did? Or is the non-cable internet like t-mobile not that bad? (for a family of 4)

Edit: I’ve been reading some posts and will Comcast slow down routers that aren’t theirs?

I have a Ubiquiti UCI w/ a 1200Mbps plan through xFinity in the WA area but my download speeds are limited to <600Mbps and Uploads are around 5Mbps. Has anyone successfully upgraded their UCI to allow full speeds?

Just thought I'd mention that Xfinity is now sending out updated terms and conditions with forced arbitration unless you opt out within the given time period.

Pretty easy to do and it's in your interest to do so.

As I write this waiting for a call back from a " supervisor" to see if anything can be done but I already know the answer. So, they jacked up my bill 30 dollars this month to $230.00 for my now "outdated" plan and when I called to see what I could do about it was offered a better deal at 200 with a higher speed and when I asked the guy if it was the same channels, he said "yes". That was a lie. As soon as I caught it I went back on their useless chat at told them and they swore they would fix it but.. another lie... I hate Comcast. I have no other choice here . They are a monopoly and I hate them. They screwed me again. I hate them.

My neighborhood was recently updated to 200 mbps upload speed. I have the 1.2 gbps plan. I currently have a CM1000 modem which will not do more than 35 mbps on their network. I'm considering upgrading my modem to take advantage of the new speeds.

My understanding is that these modems are the only third party hardware certified on Comcast's network to run at the higher speeds:

CM2050V - $350

Hitron CODA - $100

Hitron CODA56 - $140

My questions:

• Is Comcast still limiting upload speeds on non rented hardware to 100 mbps, or can I get 200 now with one of these?
• Is there any reason I wouldn't just get the cheapest of the three above?
• Are there any other modems that are certified that are not on this list?
• Anything else I should be aware of?
• What is the upload speed of the 1.0 gbps plan? I have a Netgear Orbi Wifi6 setup that is about 4 years old, and does not have GB ethernet. So the best I'm going to get from this modem is 1.0 anyway. But I want the highest upload.

Every experience with you through my 10 years as a customer has been filled with nothing but stress and awful "customer service" interactions. I've never once had a good experience. For starters, it's incredibly difficult and annoying to try to get a hold of a real customer service representative. Your phone system seems deliberately designed to cause confusion and frustration, with the hopes that hard working people with legitimate questions or concerns will just give up. I've never felt like my needs are listened to or heard in any interaction I've ever had, and I'm instead incessantly upsold deals and packages that include hidden fees and products I never use or wanted that jump up in cost eventually and without warning. When trying to change my plan to be a more reasonable amount I instead continued to be upsold, laughably told that what I want isn't possible, or even straight up LIED to. MULTIPLE TIMES. I've been charged incorrect fees for the services I have or didn't have, and have been told I am due a credit I have not received. I've watched my bill rise over time with no explanation, and I feel like I'm seen as just an open wallet to you, you don't give a shit about anything else (like actual customer service and customer retention) and it's painfully obvious. I finally felt like I was forced to cancel due to being fleeced over and over again by this company, and only THEN at the LAST SECOND was I offered a reasonable deal that I actually would have accepted, that I actually ASKED for weeks ago. Which I would have accepted if it had just been offered initially and could have saved everyone time and actually kept me as a customer, but instead you made me jump through hoops over and over and over again and made me feel like I was nothing more than a mindless worm happily surviving on the shit that was being provided to me, hoping I would never wise up to the reality of the situation. You are an awful company that only cares about lining the pockets of shareholders and the grubby greedy leadership. You are liars and thieves and I look forward to never having to interact with anyone associated with this miserable company ever again. I can't wait for the day your company eventually collapses so I can be there to spit on you as you fall. Seeing how terribly this company is run, I hopefully won't have to wait too long. Farewell forever you miserable bastards.

I just moved into a new apartment last week. Xfinity says I have a past due bill from the previous tenant. I cannot get a hold of anyone or get it resolved through the chat. How can this get resolved? I will not pay the previous tenants bill.

About a week ago now been having slow internet connection tried unplugging and plugging the router and still nothing just wondering if im the only one experiencing internet connections problems lately

Hey all, posting a question for my parents.

They have a fairly new modem and router, replaced them myself in the past 3 (?) years or so.

Their issue is that whenever there's the slightest dip in power (blackout/brownout/etc) their comcast/xfinity internet craps out. Resetting the modem or router don't work, and the only thing that solves it is a call to comcast asking them to send a refresh signal.

This happens too often, and even happens when the power barely flickers, so little that even the clocks don't reset.

I'd love to have them find a solution that doesn't involve having to deal with comcast customer service every time, and this certainly doesn't happen to me when I get power fluctuations (cord cutter here, no comcast cable, just comcast internet. same modem as them, different router, approx 10miles away).

Any ideas or insight would be greatly appreciated, thanks

Within the past week my internet has gone down like 3 times and I keep experiencing sudden drops to 200mbps or sometimes even 50mbps. I pay for gigabit internet, the fact this is happening sucks.

To be clear I've already tried all of the usual steps. I'm assuming this is something on their end. My upload speed has remained right where it should at 200mbps the whole time, it's just the download that's going all over the place.

Fort Lauderdale area will currently have 3 nodes that is being prepped for FDX.

I keep getting these IP Reputation warnings on my personal laptop. I'm not sure what triggers it or what to do about it as the Xfinity suggestions are to restart, update software, download a virus blocker, or pause connection to my device. My laptop is updated and I use McAfee. I don't get these warnings on my work desktop, tablet, or my cellphone. Sometimes I get these notifications when my computer is asleep or completely powered down.

I have an ASUS gaming laptop.

I never use my computer to do anything I shouldn't be doing and I don't watch porn. I was at home browsing YouTube and chatting with my friends on the Discord desktop app when the latest one popped up. I generally do not use the VPN feature of McAfee unless I'm using public wifi. I tracked the IP addresses to Michigan and I don't live anywhere near Michigan. All software on my computer is purchased and downloaded legally. I have some games via EA or Steam and some music software plus whatever is default on Windows devices. Is this something I should just ignore?

https://preview.redd.it/8ohap36d05tc1.jpg?width=666&format=pjpg&auto=webp&s=c31a28615c8050f1dce6aa13338970962a682153

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I'm contemplating getting an xfinity gateway since they're offering it for free, but I'm not interested in having the home hotspot on at all.

I'm looking at the xfinity kbase article on how to disable it and I just want to confirm if I go to the xfinity site and turn it off from there, is it actually disabling the networks from broadcasting or something sneaky? I don't want the potential RF interference. I should say, the plan is to run it in bridge mode and use my existing router as my only wifi. I'm not sure which gateway they'd give me, I'm on the 500mbps plan.

So this is a weird issue, after I moved to a new location I plugged in my modem (Arris SB6183) and router (Optiplex running PFsense) and the router no longer gets an IP, it keeps getting 192.168.100.2 from the modem instead of a Comcast IP. If I plug my PC into modem I get a (new, different) comcast IP and can browse. If I plug xfinity router in and use that everything works as well. But when I plug modem into same exact coax cable, and plug router in it keeps giving router the .100.2 address. I tried spoofing the MAC of my PC and the router will get my OLD IP address from last location for a second and then switch back to .100.2. I also tried disconnecting everything and then turning on modem, then router and same issue. Please help? Comcast agents have been completely useless.

edit: Issue is fixed! I had to swap the interfaces in pfsense and the WAN started getting an IP. After plugging the WAN port on my router into the xfinity router to see if it would at least get an IP for WAN, it was still 0.0.0.0 so I knew it had to be an issue with pfsense.

They continue to commit FRAUDULENT ACTIVITIES ON MY ACCOUNT. They have NO RECORD of funds that are clearly taken out by COMCAST. I guess bc I live in a place where it’s hard to find good internet, I have to resort to getting it from THIEVES. If you have ANY OTHER OPTIONS, DO NOT CHOOSE COMCAST.