I had to give up my cable box for a Roku but I still pay for comcast cable and use the app all the time, however, the app is almost unusable. It’s impossible to channel surf, and the live TV guide freezes and takes a very long time to load program names. I really wanted to record a show that’s on tomorrow but I couldn’t scroll to its time slot because the app just doesn’t respond as it should. I basically can only watch the 5 channels in the ‘recent channel’ queue because it’s too difficult to navigate to anything else.

Please don’t delete this I really would like to know if there are plans on an update to make the app run proficiently and if Comcast’s is even aware of how bad it is. There several free live TV services like Pluto, whose apps work not only great, but are beautifully designed. It’s almost unbelievable that the one I pay for is the only one that doesn’t work. Unfortunately, I only have cable for content that is only available thru cable, so I don’t want to get rid of cable but I will if I can’t use the app.

And of course if it works for other people and mine is just bugged I would also like to know. But based on the UI I doubt that’s the case.

This feels like a scam and I am not finding much information on the internet pointing either direction. Has anyone ran into this before?

Edit: This was with someone assisting over chat and this is using their equipment to activate a new service. For now I stopped responding since it didn’t sit well and will wait for a technician to come over.

Does anyone know the procedure to port a Voip number out of Comcast? Obviously, i need to set up the new service with a new provider and they make the request but is there is any pin release i need to obtain from Comcast? Since i cant speak to any human at xfinity how do i do that?

I don't need it for wifi as I have my own router, I need it for a bridge, just to feed my router the connection basically. There are so many mixed reviews out there on these things, but many people use them for wifi, I just need a solid connection like the rented one has.

At our nonprofit, we have a new building that has been built about 350-400 feet away from the current building. What would be the best way to get network setup so that it is under the same account as our current account? Is it possible to have network connected from our old building to the next so that we have coverage in both buildings?

Open letter to Xfinity and BBB

Dear BBB and Xfinity,

If I had owed Xfinity Mobile money and were late in paying, I would have been charged a late fee. That is not the case here. Instead, Xfinity conveniently shifts its billing terms depending on what benefits them most at any given moment. When I was a customer, I was told billing was in advance. Now that I’ve canceled, I’m being told the opposite—that charges were actually for the prior month—resulting in an unjustified bill for November.

A simple search on Reddit (r/Comcast) and other consumer forums makes it abundantly clear that my experience is not unique. Xfinity Mobile has a documented pattern of confusing, misleading, and arguably deceptive billing practices, disproportionately affecting lower-income customers. Many customers report being lured in by the promise of a budget-friendly plan, only to be hit with data overages that cause their bill to double or more. This practice appears intentionally vague and exploitative.

It is disappointing that the BBB has chosen not to hold Xfinity accountable, despite widespread evidence of these billing issues. However, I will escalate this matter to both the FCC and FTC for further investigation. In the meantime, I formally request that Xfinity preserve all records related to this complaint, as I intend to pursue further action.

Additionally, Xfinity’s response to this matter has been cold and dismissive, reinforcing the perception that they have no interest in fair dealings with their customers. Enclosed, you will find evidence of 30 pages of consumer complaints regarding Xfinity Mobile’s billing practices—each one representing another dissatisfied customer subjected to similar treatment.

I demand a refund of $21.07 and a substantial reimbursement for excessive fees paid over the course of my contract. While this amount may seem insignificant to a company of Xfinity’s size, it is a matter of fairness, respect, and accountability. If even a fraction of the subscription services my small business relies on acted this way, it would put us at financial risk. Xfinity must not be allowed to engage in predatory billing practices unchecked.

Best Regards,
Edmund

I applied over a month ago, I took all of the assessment and thought I passed then I get the following:

"Thank you for expressing an interest in Comcast. We're honored you considered this role and Comcast as part of your career journey.

We've reviewed your resume and see that you exhibit a valuable set of skills and accomplishments. However, we are unable to move you forward in the process as you are not the best match for this particular role. To revisit the status of any additional Comcast applications, please visit your Candidate Home:

Given your background, we hope you will still consider Comcast in your future as you continue your job search. As a leading media and technology company, Comcast has a wide range of opportunities and rewarding career paths available to pursue. In addition to checking our career site frequently for new opportunities, enhance your career search and discover why people love working at Comcast by clicking on the links in the signature below and following us on social media to learn more about life at Comcast, including behind-the-scenes content about our employees and their teams.

Thank you again for your interest in Comcast. We hope you remain connected with us. We wish you great success in your future endeavors!"

Does everyone get this same generic letter if they do not pass the assessment?

Hi I am brand new to the Xfinity service, I recently upgraded to the 1 Gbps plan and had to have a guy come to my home and run and line through the power lines and into my home. I have the Modem right next to my desk area on a 5 ft CAt6 Ethernet plugged into my pc yet im on only seeing speed that just barely gets to 500 mbps mostly I’m running 400 mbps is there any way i can speed this up what can I do differently?

So i purchases the wifi pass which is due to end tomorrow, but i went and applied for I.E so i have internet for my partner and i who cant connect to the xfinity wifi, anyways I havent heard back yet if i was approved for the internet, its been 2 days, how long does it take to get approved and set up??

I recently qualified for Medicaid and need to reduce my utilities costs. According to the Comcast Xfinity description for the reduced cost Internet Essentials program, you must "Have not had Xfinity Internet within the last 90 days." Really? Is there any way an existing customer can change to the Internet Essentials program?

I got a message that an old email address was about to be deactivated, so I logged into it, reset the password, etc., Then I tried to attach it to an account in Thunderbird, which had trouble authenticating the password:

Sending of password for user [accountname]@/comcast.net did not succeed. Mail server mail.comcast.net responded: [AUTH] LessSecureAuthDisabled - see https://www.xfinity.com/support/articles/third-party-email-access

I went to that location and tried to follow its instructions, but instead of getting the account listing with a little gearbox to enable 3rd party clients, I got a site asking me to "reactivate" Xfinity connect, which I never had activated before, so far as I know. Now I also can't get to the web email in my main Comcast email account - I get the same Xfinity Connect screen. That screen references voicemail, internet, email. I have internet & email (and cable tv) through Xfinity, but not voice - and have no intention of signing up for voice, since I'm satisfied with my voice service elsewhere.

From what I've read here, actually trying to talk with anyone at Xfinity or do a robo or human chat is perilous at best, so I need to decide how best to proceed. I've actually been phasing out my comcast.net email in favor of one I have through another service, but don't want to mess it up entirely - at least until I get it completely phased out.

So, can anyone tell me what might be going on here?

For anyone not aware, there's a version of the app you can get online and sideload to any android TV device if you didn't buy the type of TV Xfinity wants you to. I committed the crime of owning a Sony TV.

The app only works on Roku, LG, Fire TV, or Apple TV.

No more box fees, but the only pain in the ass is you have to manually update the the app when it breaks.

If you need to cancel your account. Text them and they will call you back. Type those 3 things and Xfinity will call you.

266278 On it 1 then 3 READY

My parents randomly pause the WiFi on my devices, and for the past year or two I’ve used X-VPN’s premium service to bypass the pause which always worked. I found no luck bypassing the pause with any other VPN’s and after some research I assumed it was because X-VPN uses their own private line called the Everest line, and other VPN’s lines had been blocked by xfinity or something. Well, around a week ago the VPN randomly stopped working for bypassing the pause. It still works on devices that are unpaused, but while trying to connect with a paused device it just loads for a couple of minutes and then says connection failed. I had X-VPN on my phone, PC, and even smart TV which are now all deemed useless whenever my parents feel like it😭

If anyone knows any VPN’s that currently work for bypassing the pause or any other methods besides Ethernet please tell me. I have looked into changing MAC addresses but haven’t found a safe and reliable method.

How does the ethernet port work on the back of the box, is it a output for a TV or an input from a router, can't find a solid answer online.

Hello, as of recent, I am a new Comcast/Xfinity subscriber. I went with the 1 Gigabit package as it was the best option for me. I have been thinking of getting my own router because the 15 dollars per month to rent the router can add up. Likewise, I was looking through the list they have on recommended routers and I found the one from Hitron to be the cheapest one at around $140. I don't know if that's a good one to go with or what, or any other routers that are Xfinity compatible. I did as well look at the other options that were recommended, and the Arris G54 looks good too, though it is a bit more pricey. I do not mind paying more if it will be a good option, so that's no worries. It is also something to mention that they offered me 1 year free unlimited mobile data for phones, but I turned down the offer as I plan to get the newest Samsung phone when that comes out. I don't know if that last part about mobile data is relevant to the Wi-Fi router situation, but I just wanted to include that there. Lastly, I'd like to point out the speed I have is for gaming, that's the main reason why I went with that package, as well as that was recommended by the sales people. Any suggestions or tips? Should I stay on the rented router from Xfinity themselves?

Is there a verified contact to reach Comcast postmaster about issues delivering to comcast.net email addresses?

I have submitted inquiries through the webform and called in to 888-565-4329, and it hasn't helped.

Best if I could speak to a person handling incoming email rules for Comcast.

How to contact a manager vs get the run around? I have a ton of screen shots with Xfinity lying and "accidentally" disconnecting repeatedly. Xfinity is a joke and corrupt!

Hi, I have a really frustrating issue hopefully someone can help with. My iPhone 14 is experiencing issues with internet when the WiFi connection is seemingly strong. Youtube fails to load, and chrome pages constantly cut out. I've narrowed the issue down to happening once my iPhone switches its connection from the gateway to the xfinity pod.

My other devices on the Pod are working very well and increasing the signal strength, but my iPhone just doesn't seem to work with it. It seems like the issue is more on the iPhone side based on this, so hoping there is something in settings or something that can help.

Any help is appreciated :).

Thank you!

Earlier this month, I cancelled both my Xfinity internet and Xfinity mobile plans and I left for other cheaper/better plans. I assume that they would send me the final bill by mail but I have not received anything yet. Xfinity keeps sending email about payments but my Xfinity mobile account is not available online. The Xfinity internet account was still open and I paid the remained balance using Paypal.

When does Xfinity send the final bills for either internet or mobile? Is it via mail or online?

I feel like a hostage. Because I don't use the Xfinity gateway, the company will not allow for me to get unlimited data, no matter what kind of plan I get. And all of a sudden, with no change in my family's behavior, my data usage doubled this month to charge me an additional $50+ on this month's bill. Absolutely impossible and diabolical.

I have my own top-notch modem and router and do not want to use Xfinity's—it was the insane $15/no equipment rental fee from another provider that led me to buy my own equipment in the first place. Has anyone had success getting unlimited data using their own equipment? Or if not with Xfinity, with another provider? I'm ready to jettison this service otherwise, because no one should be subject to this.

Trying to WFH today and I'm getting constant 10-15% packet loss on speed tests which is very annoying. Try to request a signal reset on the Xfinity Assistant and as soon as you enter the Internet troubleshooting flow it says "I'm not sure about that. Would you like to search Help and Support articles?" with a link to the support articles. I already have tried to restart my modem, checked everything, even went to the Xfinity store for a replacement splitter. No dice.

So I can't schedule a tech and I can't ask for a reset signal unless I call, and when you call it asks you 25 times if you want to use the online chat service instead. I reach out on Facebook DMs and I get a message to go to another chat service. I'm first in queue, but I've been waiting for 30 mins and nobody has responded.

This packet loss issue has been happening almost every day. How do I contact this company?

A few months ago I had to go through the annual change of plan to lower my bill. Last month it was $55.12. This month it's $83.00. Customer service is not helpful at all. How do I file a complaint with the FCC?

This is a general question to the group. Quick background on my situation. I have been a Comcast customer for decades. It's been mostly a good experience. The problems started about a year ago, when I decided to tack on a Mobile account. For the first few months, everything was fine. The issues started with billing, when I decided cancel my service. I was seven months into my year contract , and decided to pay my off my balance, and be done with it. All well and good. Except you're dealing with Comcast. I tried to finish off the billing cycle, through the portal . So, I went through the phone system. And , after being jockeyed back and forth for over an hour; I reached a real person, (Who almost spoke English) . We eventually crunched some numbers, and figured out what I owed. Done. Well, not really. Two weeks, later , I got another bill, and after I was told It was paid off. Also,l I requested "Auto Pay." to be shut off . In the APP, it was greyed out. So, back to the clown on the phone, trying to apologize , and explain to me what happened.

At this point; I just wanted to be done with this this. I requested a supervisor , and was given no response. These people have zero customer service skills, and are reading from scripts. I eventually got a hold of someone, who was actually able to assist me.

The simple question : was. Is my account paid off. A three second question His response . "YES."

A month later, I received a letter, that my account was overdue, and they politely sent me to a collection agency. Explain that, after being told my multiple " agents , that my account was square. " These people are complete idiots.

Fifteen later, I was at the X store, with letter in hand. I waited 45 minutes to be seem by a real person, It took him about five minutes to go , through the billing . You were right. MOBI made a mistake. They never apologized for any of this. This screwed up my credit, and I had to deal with a credit agency, because some moron in billing didn't credit my last payment.

And ,through the process, they were threatening to cancel my service,.

That was mid -October. Well , it happened again. THEY continue to try to bill me, on a closed account. Any one else, here, dealing with the same issue?
And how did you deal with it?

I am tired of playing games with this company.,

-Angry, in Minneapolis.-

Xfinity raised my 300mbps bill to $87 and we just completed fiber optic in my town. I told them it's $75 for 500 and $85 for gig and that's with symmetrical speeds and no introductory pricing that will end at a later date.

They offered 1 gig and 25 up for $85 but I'd have a $200 cancellation fee if I quit before the contract was up. I thought it over and decided it was worth a shot instead of dealing with whole new install. I contacted them and now they're saying $115 for the same package. In the end I might as well get fiber optic but I just don't get why they won't get anywhere near it now

Hi everyone,

I am trying to port forward two ports for my server. The server shows up when I log directly into the modem as mc-server. However, I can't find the server when I use the xFi app (which is required for port forwarding since it can't be done through the web anymore). Its IP is 10.0.0,148. I have its IP reserved.

Installed on the server is Play-it.gg and Tailscale.

I have restarted the Gateway and the server, but it's still not showing up in the app.

Thank you all for your feedback in advance.

I signed up for services a few months ago but I ended up moving to a location that already had xfinity services, so I didn't need mine. Apparently this constitutes an early termination fee despite the fact that such a thing was not mentioned when signing up, when cancelling the service, or anywhere in any contract that I remember reading. I've heard after the fact that this is a normal thing xfinity does but as it is, has just blindsided me out of nowhere.

Is there anything I can do here?

I want to know why my internet is slower and drops regularly. I moved into a wooded area i guess you could call it and we’ve had technicians come twice. The last one said the entire complex needs to be rewired and its unlikely comcast will get this done. Is there anyone who has been having issues with xifinity interent and a technician have told them its a wiring issue. If any of you have had this issue rectified, what did you guys say to xfinity? I really need help i work from home and if this continues im gonna have to drop xfinity or lose my job. Thanks

Is it possible to get unlimited/Gig internet packages without actually using Comcasts equipment? Can I bypass or otherwise not utilize it if I have them install the device?