Has anyone heard ANYTHING about the Internet Essentials internship for product management?? I completed an interview but its been 2 months and I havent heard anything?? One would think i could at least get a rejection letter lol

I've always used my own modem/router. For like 20 years at this point. I've recently tried to upgrade to the 2gig up / 2gig down plan. The website won't let you order this without using Comcast equipment. So I talked to a chat agent and made expressly clear I wanted to use my own equipment. He said that was fine, I upgraded my plan, and then tried to schedule an appointment to install new equipment. 🤦‍♂️ I've talked to chat multiple times and they say I can have new speeds without using Comcast equipment. But so far it's not working. They keep doing something and saying "check again in 2 hours".

So, I'm curious if anyone has successfully gotten 2gig up/down working while also using their own equipment? Thanks!

I came here because have no idea what to do at this point. We’ve had Comcast in our house since 1990. I have called multiple times, used the shitty chatbot multiple times, gone to the store in person multiple times. I’m at a loss.

Around early October our Internet went out. We speculate the construction on the street knocked it out, whatever. Called to get a tech out and he said they’d have to redo the ground lines. We’ve now had 4-5 techs come out. They did the ground lines incorrectly TWICE before someone competent came out and let us know they’ve been doing it in the wrong spot. Get told we’re high priority, they’ll bend the rules for us to get it done ASAP.

Three weeks go by and I get tired of waiting and badger them in store, and we’re finally given November 29th as a solid date a tech will be by to finally fix our ground line for real this time. They give me a new router and I turn in my old one.

It’s 11 PM on the 29th and the tech never showed up, no call or email. My poor roommate wasted his day waiting around. I made an appointment in-store ( the 4th one now ) to go threaten to cancel everything, because at this point I have 0 service and they’re still charging me, and nobody seems interested in actually helping us resolve this.

Any ideas?

I can't watch Live TV anymore on any of my devices (Apple TV, Macbook). The stream just pauses and buffers every 20 sec. Any idea what could be wrong? It's only Live TV in the Xfinity app that it happens to. All my other streaming services are fine. It's not my internet speed (16ms ping, 600/40 Mbps). Edit : actually it’s more like every 5 sec

i’m asking this question for a good friend of mine who has one of the older DVR‘s with (i believe) a physical hard drive inside. he’s recorded a lot of oddball stuff over the years like a particular news broadcast from 2018 or some classical music concert. These are not like movies or things that could be found on demand or on YouTube

He’s devastated about the possibility that his box could die sometime and he’s also intrigued by the possibility of the X4 box and how it’s faster with the menus and the streaming and everything like that .

If a customer upgrades to a paid cloud DVR plan are they able to upload the content on a physical DVR or does that get lost ?

I wanted to post this so someone at Comcast will see this, but I'm sure they see and hear this all the time.

I've been a residential customer since 2016 and a business customer at another location since 2018. I play the game of calling them once per year or every other year when my rates go up so they'll put me on a new promotion and bring my rates back down.

I called about a year and a half ago regarding my business account. I attempted to cancel in favor of T-Mobile Business 5G. The rep offered to match T-Mobile's price ($50/month). I told her I wanted a lifetime price guarantee and she didn't understand what I was asking. I told her I didn't want my price going back up in a year. She said it wouldn't and sent me the contract. There it was... 12-month contract with price increase once the contract is up. I signed anyways. My rate is now back up to $100+/month.

I decided to try Verizon 5G Home Internet a few days ago. It works very well and it's only $70/month for 300mbps. My monthly Comcast bill was

• $101/month for 500mbps
• $25/month for their modem
• $10/month for local TV channels
• $25.65/month for Broadcast TV Fee
• $3.91/month for taxes

The grand total is $165.56/month! I never used their TV service or even plugged their box in. I watch OTA and streaming TV. I only had their TV service because that was the only way to get my bill down.

I will be cancelling my business account after I get the Verizon service established at my business location.

The service was reliable, but I can't stand having to call once a year or every other year to get a new promotional rate. That simply shouldn't be required.

https://preview.redd.it/krtm19hvkh3e1.png?width=941&format=png&auto=webp&s=296b22795182d2df7e29266673f3f9815fd9946c

Was supposed to receive a billing credit but of course it wasn't on my bill. Tried to call. Nothing but redirects to pay my bill. The automated system is unusable, broken and only tries to send a link to the garbage virtual "assistant". The assistant is useless and doesn't answer my question. No way to actually speak with a human being.

They treat their US customer base like trash and clearly take them for granted. First they choose to outsource jobs away from the same country that filled their pockets. Then they have the audacity to try to remove all in-person communication with flawed and "digital assistants" and a non-functional phone system. Comcast / Xfinity has the worst customer service ever! I actually hate them. I can't wait to get them out of my life entirely....

I have a data cap of 1.2k Gigs and I've been trying to check it for the past week on the xfinity website. Ive done it before so i know how to do it. I recently checked about a week ago and the information wasn't loading in the internet tab. I looked again today and the option to go to the data usage page is gone. I got sent the link by the AI bot to check and it fails to completely load. I wanted to see if anybody else is having this issue or if its just me.

A few days ago, I called in to ask about a discount that was dropped from my account after a year because when I signed on last year ( still got the screen cap at proof) the agent said the discount is effective for 2 years.

I used their chat and got switched 8 times until someone said they will try to get me my credit. This is already the second time I contacted them because last month, their agent said it was all set but it wasn't. It was 3 hours of anger and frustration as I have to keep repeating the same thing over and over again.

The request for the credit got denied today and they closed it. I gave up contacting these useless people and just filled an FCC complaint.

I think their tactic is to tire their customer out until they threaten to cancel.

Update the executive team member contacted me following up on the FCC complaint and try to throw contracts that I signed at me but my screen shot eventually was the reason they folded and gave me the credit. Then they also apologized for their customer service.

FCC complaint will get you to the right people but you need solid proof to get what you need.

Hi people, I've recently just started working for comcast in internet billing department a few months back(based outside of the us ofc) and I have been taking the time to take a look at the reddit to see what kind of problems people are having to see if i can share anything that can help.

1- Regarding promotion ending and price jumping up

- Try to highlight when exactly the promo is gonna end in your calendar, so that you can call and get a new promo before you get the new higher bill (i know life gets busy and sometimes this isn't an option and you forget when it ends), and if you do get the new higher bill, try to call early around the beginning of the cycle to get a lower price, so that you can get as much prorated credit as you can on the bill after that.

- to get a new promotion, firstly try with the billing department to hook you up with something. if they don't find anything (yes sometimes there's nothing on our screens, that's true. it's not like we're gonna gatekeep promotions and risk the call ending badly and then we get a negative feedback, yeah the survey reflects on the agent too). If billing department doesn't find anything, then we're gonna try retention department for the best offers. if that doesn't work out. JUST TELL THEM THAT you want new customer prices or just disconnect yout account and open up a new one (they're gonna restart your account to get you those prices and you will walk away 100% satisfied with the offer I assure you)

2- People with legacy plans

- there's no promotions for legacy plans AT ALL. in order for an agent to help you out lowering down that bill, they will have to repack your plan and you will lose some of the perks you're getting like (some people get netflix, MGM+, paramount. etc) in their packages. you will have to give up some stuff in order to lower down that bill

3- CABLE IS EXPENSIVE

- yes it really is, because of the fees for the equipment also the broadcast tv fees and all of that, in addition to the price of the package itself. you can either switch to streaming (NOW TV) from comcast gives you around 140 channels you can stream and there's no equipment fees or any broadcast tv fees, or if you wanna stick with the regular cable. you can just try to customize your package to the things that you really watch instead of just having 185+ or 200+ that you only watch around 20 channels from.

if anybody has any questions, just ask me in the comments, thank you!! sorry if the post is too long.

Dear Xfinity,

May you burn in the pits of Mordor slowly and with great suffering.

“I sincerely apologize to you for the past experience, in the future you can just use the following link to arrange a callback for yourself - http://www.xfinity.com/support/schedule-callback”

When you have an issue and call their phone number, they make it virtually impossible to get in touch with a human being. Once I did get in touch with a human being, I let them know that there are thousands of angry people on Reddit and the rest of the Internet trying to get in touch with a customer service representative. We pay a stupid amount of money every month for Internet and then cannot get support for that Internet. Long live the Resistance (yeah I’m mixing my sci-fi metaphors. What of it?)

Entered on a 2 year contract for the services, had to move in the middle of it, got slapped with the rest of the contract fees. Lesson learned, I have a few properties, going to disconnect all comcast/xfinity services this moment.

Word of advice, avoid like he plague. If there are other options go to anything other than their crappy internet service first.

A couple years ago I apparently agreed to start receiving electronic bills from Comcast. It was a sad day.

Anyway the last e-bill I've received was in September. I confirmed this in my online account records.

Miraculously I've remembered to continue paying the exorbitant fee without being reminded to do so. Service continues, and I keep receiving texts from them occasionally telling me that my internet is down, usually because of a power outage. But that's the only kind of communication I'm getting.

However, I'm not sure what I need to do to rectify this. The online system merely tells me that my recent records are not available.

Wondering if anyone else is dealing with this problem.

I am having an issue getting xfinity/comcast to come out and re-bury my cable from the street. The cable is exposed from the street to my backyard and it could easily trip my small child or I could lose my connection due to damage occurring. I have submitted 4 tickets to Xfinity with literally no response. How should I escalate this?

I upload a backup to cloud storage every night. My net uploads speeds are even worse than the crappy speed residential customers are supposed to get. Looking a bit further I found that the latency is over 300ms during the hour or two it is uploading. Is it suposed to be this way?

Just a note to remind anyone who has their cell service bundled with their internet that you may have a discount on a per-line basis.

I just canceled using the techniques I learned here. I walked my equipment into the local Xfinity storefront, and an associate very cheerfully helped me end service. I was in and out in less than 15 minutes. However, as we were wrapping up the process, the service rep. mentioned that there would likely be an increase in my cell bill moving forward. When I mentioned that I expected that, he notified me that it may be as much as $25 PER LINE.

I have 3 lines with Xfinity, so I checked the upcoming bill when I got home. I would indeed be charged an additional $75 on my next full bill, and I received a prorated amount for the current cycle at that same rate.

Needless to say that we'll have to switch carriers to decrease our overall expense. There are plenty of discount carriers out there on the Verizon network, and since we're in Black Friday territory right now, lots of good deals out there. Just wanted to remind everyone that while you may really dislike the bad connections, poor service, and sneaky business practices, you may pay much more for switching than you expect.

Best of luck!

After eight years of service with this Comcast instead of royalty you get shafted. This is how Comcast threats their loyal customers. from $70 a month to $134 no warning, no notification?

[HELP]

Can't activate my CM8200A (basically just a SB8200). The app says I don't have an internet plan selected. Went through two support reps and they signed me up for unlimited data and tried to activate my modem. The first rep said it would be activated within 30 mintues (which clearly didn't happen) second account rep, to their credit, gave me a better deal on my plan but couldn't activate my modem and said they raised a ticket and it should be resolved within 24 hours and be activated. Has anyone had any issues with activating their personal modems?

[RANT]
Signed up for comast as they were the only provider in my area (denver/aurora) and probably have had some of the worst experiencs with an ISP.

1. Arrived in CO and went to pick up my xfinity modem/router combo (to get internet up and running as fast as possible) and they were very very pushy into getting me into a phone plan before I could tell them multiple times I wasn't interested.

2. signed up for the internet fairly easily but realized quickly that there is data caps. You also can't upgrade to unlimited internet (a $30 option) unless you use your personal modem and pay extra or sign up for xfi complete if you are already leasing their modem/router combo which also costs more. I didn't realize this, went over my alloted data cap (xfinity doesn't charge overages for the first infraction) and bought a modem. I didn't need xfi complete since I have my own router and access points since I am an IT nerd.

3. Tried to activate the modem (CM8200A which is literally just an SB8200) and it wouldn't work on the app. They made me contact support so we chatted back and forth and they said my modem should be active within 30 mintues. (they also were very pushy on giving me a *free ipad* and i can lower my cost of internet which of course was too good to be true as I heard some crazy stories from others on this sub reddit). 2 hours later still no internet. Logged back into the app and it said I wasn't even on an internet plan. Contacted support again and they said they were having issues activating my modem but they said they rasied a ticket and it should be activated within 24 hours.

To their credit when it was working I had no internet related issues (a low bar to beat) and it was fairly easy to setup their modem/router combo and set it up in bridge mode for my personal routers.

TLDR: Comcast sucks and their support sucks, and nothing works for some reason when trying to activate my modem.

Having a problem trying to use the Xfinity forum.

Posted a message, then some popup showed up saying I needed to register. I did that, but it won't go through. It says EMAIL UPDATE DISABLED.

Then at bottom of screen - Failed to complete registration. Try again.

Any ideas?

Not neccessarily a rant, just an observation. This is what I have paid Comcast/Xfinity over the 25 years I have been a customer for their services. LOL. The other day I finally got rid of TV and Voice from my plan where I was at $260/mo. Went with internet and modem rental only for $105/mo. Funny part is, I tried to bargain the price down to less than $100/mo. $5 off. They wouldnt budge. I know it was only $5, but it was more of a test to see what they would do for me as a loyal customer for 25 years. Haha.

Regularly got 400-450mbps until I "upgraded" to 1200mbps, I've gotten 50-90mbps since... What can I do here? Using the stock "Xfi" router.

We currently have Xfinity Internet 300. It is networked through the house via Netgear Powerline adapters.

Looking to change over from POTS (copper) to Comcast Voice...BUT - do not want to use wireless / cordless phones.

So...have a Motorola cable modem compatible with Comcast voice.

1. I get that an analog phone can connect to the back of the router. Great! But there are 2-3 other locations with ANALOG phones.

Would this work:

1. Instead of plugging in ANALOG phone to Motorola router -- connect via a GRANDSTREAM HT801 ATA (Analog telephone adapter).
2. At the other locations, use an Ethernet splitter. One ethernet is for a computer, the other ethernet cable will hook into the GRANDSTREAM HT801.
3. Then the analog phone at each location will connect into the GRANDSTREAM HT801.

Will this work?

What configuration will be required on the GRANDSTREAM and or Comcast / Motorola router end?

Ethernet splitter

https://www.amazon.com/AILVLVNG-Ethernet-Splitter-1000Mbps-Internet/dp/B0CQR55N7V/

use a lower speed Netgear Powerline adapter.

https://www.netgear.com/support/product/xav2101v2/

GRandstream HT801

https://www.grandstream.com/products/gateways-and-atas/analog-telephone-adaptors/product/ht801v2

Has anyone navigated Comcast's billing department and received proper treatment? Any suggestions other than the chat agents?

In August my bill increased by $26. I contacted an agent, and they informed me that my plan expired and that I had to renew. Well, I guess I'm out $26 bucks. Not the first time this has happened to me.

While renewing my plan with connected with two separate agents, they both reassured me that unlimited data was part of the plan that they had me select. They can see the plan you're viewing when connected to chat. Once they confirmed unlimited data was included, I did as they asked and clicked the submit button. I made sure to have the chat transcript emailed to me.

Two months later, I get a warning email about approaching my data cap. Twice I have contacted them, gave them my chat reference number, and asked simple yes/no question on if they deceived me in chat while purchasing the plan, or if they accidently set up my plan incorrectly. One agent just kept repeatedly saying "sorry for the miscommunication", while a supervisor simply joined then ended the chat. So, they were basically saying "yes, we lied" and then later I confirmed with another agent that I cannot get out of my contract without paying a fee, regardless of the situation.

Any help on navigating Comcast's billing department to received proper treatment would be much appreciated! The chat service is a joke. They don't seem to do anything other than lie or ignore me. For the curious, I'll add my chat below.

I'm not sure where it will get me, but I filed a report with the FCC and included the chat transcripts and additional screenshots. I'm done being a loyal Comcast customer of over 30 years. Trying to hold me in a contract after agents deceived me is not something I am just going to accept.

Initial chat upon plan selection with agent:

• agent: Your current plan is out of date, You are eligible to renew your current plan to $95
• agent: Are you able to click on "Change Plan" on your side?
• You: I was charged $26 because my plan became out of date?
• You: I can, but I want to be sure I have the exact same thing. 1GB plan with unlimited data. I see no option for unlimited data.
• agent: Bare in mind $95 is not the final price It's $65 since you own your router
• agent: Yes it is for 1000mbps
• agent: TOTAL OF ITEMS IN CART### $65.00
• agent: Kindly check the boxes and submit.
• You: and that includes unlimited data?
• agent: Yes you can connect all your devices at the same time
• You: please verify that this includes unlimited data for the internet. Once confirmed I will submit the order
• agent: Yes I apologize on my end the message took a bit long to send
• You: My question is not about the number of devices. I want unlimited data. No extra charges for data
• agent: Yes it's included
• You: ok. I'll accept this as confirmation that unlimited internet data is part of this order.

a few minutes later...

• agent2: Hi, my name is `agent2`. I see you have been chatting with another team member. Let me review that information so I can pick up right where you left off.
• You: Ok, thanks. In short, my bill went up, I ordered a new 1GB internet plan for $65 a month and the agent confirmed that it includes unlimited internet data
• agent2: Yes that is correct!
• You: ok, thanks. I just want to be sure I didn't get warning bills that I am about to go over a download limit and be charged for doing so. Since that is not the case then I think I am done here.
• agent2: Of course! I fully understand. Anything else I can do for you today?
• You: no, thats it. Is there a way I can have this chat emailed to me so that it can be referenced is there are any discrepancies on my next bill?
• You: the email option is for some reason grayed out.
• agent2: Yes an emailed copy will be emailed to you.
• You: cool, thanks. Have a good day.
• agent2: Congratulations on completing the order again! Thank you for choosing Xfinity. Glad I could be of help. You can call our Customer Service Team at 1-800-XFINITY (1-800-934-6489), Monday – Saturday 7:00 AM – 9:00 PM (CT) and Sunday 9:00 AM – 7:00 PM (CT).1-800-934-6489), Monday – Saturday 7:00 AM – 9:00 PM (CT) and Sunday 9:00 AM – 7:00 PM (CT).|

So according to r/Comcast it is my duty to know when their promotions end to watch them not stealing from me after eight years of service this is their way of appreciation of loyal customer. sucked to them as soon as they are not looking.

How do you go from $69 a month to $134 with no notice no warning and, how can i get help about this?