I’ve been training for morning shift lead for about two weeks and already trained on night shift. Today is my fourth time on morning shift and we had a horrible breakfast rush to the point where there was literally nothing like no breakfast, no drinks, it was really awful.

I was helping out till a customer comes up to register and starts raising her voice towards my team member so I go up and ask what happened. She’s angry that her order was taking forever and that she had somewhere to be. I apologize since we were holding on so much and about the wait, asked for her mobile order name and checked, and saw her name wasn’t pushed through the system.

I push it through manually and explained to her that sometimes the app doesn’t work but it went through. I asked kitchen how much longer on breakfast and they responded 2 minutes. I told her how long it’d be and She starts yelling at me that she’s late, that she wants a full refund and tells me I’m the reason why her daughter won’t be eating till 2pm. I blankly looked at her and refund the order in front of her and go, I do apologize ma’am, here’s that refund. Then she goes, I want a manager. I went ahead to bag her order which was just a breakfast filet and gave it to her and was like “I am the manager, I apologize about the wait,” explained her AGAIN about how it wasn’t neither my fault or hers, just the app.

She continues yelling at me about how this is all what her daughter is gonna eat and I’m like “have a nice day”

I'm not exactly sure how to explain this, but I find it crazy to see so many of my co-workers being mentally drained and upset. People are expected to be upset sometimes, especially during the transition to college and the excessive amount of stress. Still, some of my co-workers have deep and twisted mindsets. I had a co-worker ordering their meal, and he almost burst into tears, potentially talking about taking their life just for simply having a bad day. It was at night, and unfortunately I never knew that got the chance to talk with him. There are other issues too like employees ignoring each other, drama (sometimes relationship issues), and saying things on the job that could easily get them fired (or in serious trouble). There's also been all sorts of issues regarding people talking smack to other people, and it makes the workplace feel less fun without the close bonding. I will say the management at my Chick-Fil-A is awesome, and they genuinely do want to help people improve their skills at Chick-Fil-A. They never yell or get angry. They always use constructive criticism, which helps a lot, and its helped me through some hard shifts.

The point I wanted to make from this is to always check up on people and to be nice to everyone. You really don't know what people go through in their personal lives. When I first joined, I thought it was a perfect workplace with zero issues or flaws, but the more I've worked, the more trouble I've noticed. It happens in every business and in real life. I've had a really hard few weeks with school and with my personal life, but my co-workers have helped me bounce back into a good state of mind.

So recently I interviewed for Shift Lead. I was told that they will offer me Team Member with a 60-day evaluation period. How do ace this 60 days? I need some advice as I was never a shift lead before and I actually do want to become one. I am a 17 year old in high school. I still need to get trained on MASTERING bagging and doing all the closing tasks. Advice would greatly be appreciated 🙏

The store in my town is FINALLY opening in about a week. Is there anything cool about grand opening that I should know??? I’m so freaking excited!!!!

A new Chick-fil-A location opened up just today where I live. Currently I work at Walmart for 14 an hour and honestly have started to hate the management at Walmart. I’m just turned 17 and wondered if it would be a good idea to work at a newly opened location? I would likely work in the front of house if I apply. If you can let me know as soon as possible I would appreciate it.

We have these "Potato, Waffle Fries V2" anyone knows what's new with it? I haven't read the patch notes...

At first sight I thought they were spicy Fries 😆

I've seen strange combinations that were honestly tasty. My personal favorite that I drink everyday is dr pepper and sweet tea. What's your fave?

Hey yall so I just had a co worker message me asking if I would be willing to trade shifts with her. I’m just confused on how this all works. Would I still come in on the day she’s asking to trade. And how does that work with payout? I’ve never done this before lol

I need advice on how to get faster on primary I need to know how to maintain a consistent pace because every time I'm on there I'm speeding up but I loose accuracy and in turn the presentation isn't the best ;which slows me down because I get self conscious and don't want something sent back because it wasn't presentable.( Primary= making sandwiches at my store)

I had my first infraction today, it was a disagreement with a coworker and I raised my voice in front of customers. I got 3 points for this, where 15 is termination, and I was brought back for a talk. After the talk I was asked to sign something, and was verbally told "this will not be for points" I believed him, got home, and saw three points in an email. Is this okay? I feel like the infraction warrants the points but I feel my manager was being irresponsible for having me sign something under different premises.

Hey one of my team members put canola oil into the spicy fryer instead of peanut oil. Does anyone know how to deal with this. I have never had this happen on a shift.

I’ve been working here for 3 weeks. The first week I had breaks. Mind you at the location I work at you must work a minimum of 5 hours to get a break. They keep scheduling me to work for 4 hours and 30 minutes each day just so I don’t have a break. ALSO, I do closing which is hella work. Like that’s ridiculous and im in Highschool btw

Anyone have some advice or tips you can share to help improve speed of service from a Boh perspective.

Tbh need it to deal with the customers. Just wondering if anybody else does that also works at CFA.

Currently thinking about how when i was getting undressed out of my uniform and left the name tag on it. I haven’t checked laundry yet but work is tomorrow and i pray the dryer didnt eat it. Or i lost it. Anyway what does happen when you lose your name tag? can you buy another one?

My brother sent me this photo after picking up lunch somewhere near Charleston, SC yesterday. He loves CFA and his 40-year-old feelings are hurt poor guy. He was in a black truck and had an uneventful, quick, and polite interaction with the woman at the window.

What do y’all think?

Full disclaimer I am not a CFA employee, but you are my best hope of solving this mystery. And thank you all for everything.

I was on register the other night and was taking this ladies order, I could’ve sounded a little happier but I was tired and exhausted from school and was doing the best I could. And when I walked out to go to the BOH to get something the lady walked up to the supervisor that was in FOH and said “ I didn’t like that little ladies attitude” and I don’t remember what my supervisor said but when I walked back to the front the lady was gone and my supervisor and co worker told me what happened and my supervisor was like that’s not how you are and I know that and my co worker tagged along and said “ I was standing right there that lady had the attitude not you” like maam it’s almost 7:30 and we close at 8 I just want to go homeeeee

I’ve been working here for 8 months and still can’t make a good looking cone, had 3 customers complain in one day about them😭. Does anyone have any tips for making good looking cones

Has anyone ever heard of having to evacuate a location in a severe weather event (ie tornado 🌪️)? We had to do that yesterday during one of the busiest hours of lunch peak. Luckily we were only closed for an hour and the storm was way on the other side of town from us but one would think that common sense would tell you “don’t go out in this storm”.

(I also was dealing with my wife being in the hospital so that ratcheted my anxiety up to notches unknown)

Hey all. I've worked with CFA for over a year now, and unfortunately I am moving states. We sold our house & bought a new one, but there will be like a 1 month gap before I can start working again. Already put my two weeks in, and my last shift will be this Saturday.

The location I am looking to apply at is much newer, & in a college town. (I'm a part-time team member & NOT in college). My GM says he'll be a reference for me, and I'm really excited for this new chapter in my life. If anyone has any suggestions or advice with what I should say on my new application since I've previously been employed within the brand or anything, I would greatly appreciate it!

Thanks y'all!

Hello all, as the title states I need some advice. I love it at Chick-fil-A, but I don’t like the leadership team that I work with. I’ve been debating on quitting and applying to another CFA, but I’m unsure. What do you guys think? Quit overall or go to another store?

I got an infraction for calling out sick with improper notice, and it’s my first one since I’ve been here. My question is how many can you get? Is it a manager/director discretion for the number of infractions one gets or is it something company wide?

That is all

Hi, 17F here, FOH.

After working for a few months, I was being trained for a new position, and the (adult male) trainer messaged my personal phone number later that night. I was, and still am, unsure how he had my phone number because I had it hidden on HotSchedules. At first, I was uncomfortable, but we eventually became friends after bonding over similar work experiences. After less than a week of friendly text messages, he told me that he liked me, and was interested in me, and in turn, I began distancing myself because I hoped to keep tensions low at work. After noticing, he would call and text me multiple times, unanswered by me, basically gaslighting me and telling me that 'he became attached because he was suicidal'. I eventually sent him a paragraph asking him to refrain from messaging me unless it was work-related. He continued to message me, try to talk to me at work, and outright not respect the boundary that he acknowledged over text messages. I told ONE coworker why there was obvious tension between him and me, and after he found out he AGAIN sent me multiple paragraphs, this time threatening, saying that his friends (fellow trainers and managers) would be told 'his side of the story'.

I felt very embarrassed and powerless, but eventually, after my friends made me report him lol, I had a meeting with a director, who was also HR, and the owner. They listened to the same story you just read. and I KID YOU NOT, said "Out of all of the problems we could have here at CFA, this is a really good problem to have", essentially because they found it so minute. They told me working with the trainer would be inevitable, and recommended that I try to speak to him myself - asking him about his day - to lower the tensions. After a few shifts of rude remarks from him and his friends (reminder: who are managers), and some shoulder-checking, I put in my two weeks.

At the end of the day, I am extremely sad about the result. I honestly LOVED my job and my peers, and I saw myself staying at that location and moving up the ladder. I believe that the situation was extremely unjust, and I don't know where to turn.

If anyone can turn me in the right direction I'd really appreciate it.

If not, thank you for hearing me out lol :)