/r/CeXverifying
This subreddit is used to document which CeX stores in the UK and beyond sell fake games/consoles. We do not verify that the phones, laptops, submarines TV's, VR headsets and any other devices sold in CeX stores are legitimate, only console-related items.
/r/CeXverifying
As per our work with r/gameverifying, this subreddit is used to document which CeX stores have been selling counterfeit games.
Over the past 3 years, we have seen a vast improvement in CeX's methods in weeding out fake games, but there's still work to do. We have been consulting with CeX's franchise managers to educate their employees, and hopefully eliminate counterfeits from all CeX stores. Due to the high stock turnover of CeX's stores, we cannot fully verify that stores that have been selling counterfeit games, remain to do so and vice-versa.
The below table is ordered via the Store's ID from uk.webuy.com.
Store ID | Location | Fakes on Display? | Fakes on Shelf? | Visit Date | Notes |
---|---|---|---|---|---|
44 | Nottingham | Yes | No | October 2022 | N/A |
61 | Hull | No | Cover Reprints | September 2022 | N/A |
117 | Slough | Yes | Cover Reprints | March 2023 | N/A |
123 | Ilford | No | No | February 2023 | N/A |
163 | Great Yarmouth | Yes | Cover Reprints | September 2023 | N/A |
166 | Milton Keynes | No | No | April 2023 | N/A |
267 | Beeston | No | No | October 2022 | N/A |
328 | Wellingborough | No | No | June 2023 | N/A |
1046 | Vilanova Macià | No | Yes | August 2023 | 2x fakes, 1x ordered from other store |
3025 | Stratford-upon-Avon | No | Cover Reprints | May 2022 | N/A |
3225 | Coventry Arena Park | No | Cover Reprints | May 2023 | N/A |
In the United Kingdom, selling counterfeit goods is a crime, with maximum penalties of up to 10 years in prison and/or a fine up to £100,000.
If you believe that you have bought a fake game/console/accessory from CeX, do not hesitate to post on r/gameverifying, following their relevant criteria. If your game has been verified as fake, proceed to do the following (with verification post on a mobile device):
It's been over 30 days but less than 6 months since you bought the item:
It's been over 6 months since you bought the item.
Sometimes, stores can refuse a return of counterfeit games if you don't have the receipt, or you haven't got proof that the game is fake.
If you paid by debit card:
If you paid by credit card:
Do not forget about reporting the store in question to Trading Standards. You’re not legally obliged to report someone selling fake goods, but it might stop other people accidentally buying fakes from them in future.
Games sold as "reprinted covers" at CeX are not eligible as counterfeit titles, but are often the same price as their CIB counterparts. These are commonly on the shelf, or high-value versions being rarely located within the glass displays.
Drop a comment below with the following information:
Any identifying information will be redacted, and shared with franchise managers/head office.