Got a package coming in, and the amount it says I owe for duties/taxes is definitely wrong so I'm wondering if I should refuse delivery and request it go back to CBSA for reassessment, or pay first then submit a claim to be refunded.

Anyone had any experience with either process and how long it took?

It was a purchase from a retailer from the US, so there's a paper trail of invoices/tracking etc.

The irony is there are so many posts of people's packages stuck in customs for days or weeks, and here's mine that cleared customs in 4 hours on Friday. But assessed incorrectly, which isn't a surprise as studies have shown employees to be less productive and more prone to mistakes on a Friday afternoon and this was the Friday afternoon before a long weekend too... Lol

I'm starting an e-commerce jewelry brand and am trying to choose the most cost-effective shipping box size. Here are the options I'm considering:

• 23.6 x 18.1 x 5.4 cm
• 17.4 x 12.3 x 4.4 cm
• 17.6 x 11.6 x 6.4 cm

Ideally, I’d go with the largest box to cover larger orders, but if any of these sizes will significantly reduce shipping costs, I’m definitely open to it. Given how high shipping prices are in Canada, I’d like to save wherever I can before committing to a bulk order.

Thanks so much for any advice!

I have a question about ordering a package that needs to be signed for upon receipt for flex delivery to be picked up at a post office.

I assume there will be no issues if the carrier is Canada Post - however, lets say Purolator is the carrier. Would they be able to leave the package at the post office, and I could sign for it when I pick it up from the post office?

Or would Purolator not be able to drop it off at the post office because a signature is required?

I sent a package from Montreal to Windsor Ontario under Express post on Thursday and the guy told me that it will be sent the next day. Now when I check the tracking it says it will be delivered on next Wednesday. I don't understand then what's the point of sending it through Express Post if it's going to get delivered to 5 days. Can I get my refund or argue with them for not keeping the promise of their Express post?

Ive had 2 packages sent from canada to uk tracking says item left destination country on oct 12th with no update i am guessing they are both cough cough lost?

Hi,

I’m expecting an important letter so I have been trying to track it via MyMail service. It showed up as delivered on October 31st on the Canada post app, but I have not received anything. The letter was mailed on October 26th. Is MyMail accurate? I’m confused.

Thank you,

I'm confused because two different post workers who work at the same outlet have told me two different things.

The last time I went to send an item (which was an online sale) I was told that I had to create a QR code, despite that, the post office worker still took the addresses I had written down, measured and weighed the box then charged me the shipping rates and printed the shipping label.

Then a Few days ago I went back to the same post office, planning to ask some questions about QR Codes (Since I don't have a way to measure or weigh my package), but this time a different worker told me that the QR code isn't required, and they can weigh and measure the package dimensions as they create the shipping label.

(Also not sure, if it matters, but is a QR code required if the item counts as an online sale, versus say, just sending it to a friend?)

And so, I'd like someone to clarify, is the QR code required to send an item? Does it actually make a difference if I'm sending an item to a friend VS it being an online sale as to whether the QR code is needed?

Should a Canada Post worker be allowed to deny sending an item if the customer has pre-packaged plus taped the box of their item, have the send/return address written down but have no QR code?

I’m returning something back to openbox.ca, and it’s saying that a signature is available. What does that mean?

I had a customer purchase with a street address when Canada Post only delivers to their PO Box. The item is in transit currently. What happens now?

I was wondering if Canada Post has a database of PO Box it will line up with the street address in cases where they don't do home delivery. Because the estimated delivery date is over a week away - a long time for the customer to wait for this package only for it to be returned to me. Thanks!

I'm with a national charity and about to send out our largest and most profitable direct mail appeal of the year... We are trying to decide if we we should send it now or wait to figure out what is happening or basically cancel the campaign and do it in the New Year...

i ordered 2 pairs of bluetooth earbuds from china on 13th of october got tracking a few days later and nothing showed up on canada post website for days i now have info but its been stuck at electronic info submitted by shipper for almost a week now when am i going to get more tracking.

This is so stupid my order from temu was sent by FedEx was suppose to have my delivery by Oct 30 got to Edmonton Alberta stayed in customs for 4 days and in Lloydminster with the same problem it tells me clearance delay -import... Pretty sad when u can't even get any right answers or talk to someone at FedEx bullshit

I live in Vancouver which I'm pretty sure there's a sorting facility in and I've been notified it's passed customs, what are the chances of it arriving tomorrow?

I have a Walmart return that's a QR code like Amazon but the instructions say that the QR code is so that they can "print at the Canada Post store". If I use this option do I have to pay for printing the return label?

So I ordered a package from China a month ago. The last update I got was October 9th it said the electronic information has been submitted by the shipper and I still have not gotten any update on where it is.

However she sent me an other package and the sender was from letian parcel.

The sender is ubi smart parcel.

The sender said on her end it is in Toronto but I made a ticket to Canada post and they said no scan has been uploaded to Canada post.

What should I do?

I received a delivery notice slip but it does not have my name on it (it has a different name?), but it does have my address on it. btw I am expecting a package, and when I went to the tracker, it says undelivered.

Should I still go to canada post to pick up the package even if the name on the slip does not match my name on my id?

I've placed 6 orders of books from one seller in the UK in the last month, all were a little over $100 in value. The first 3 orders arrived with nothing owing on them, but the last 2 orders have arrived owing customs charges. I believe all were shipped the same way, all arrived via Canada Post.

Did I just get lucky the first 3, or is there some logic behind this?

Just got a notification indicating my parcel is processed in Toronto, for the third time. I’m in Toronto so it’s a bit odd. The delivery date keeps changing to the next day with the same update. Customer service \ ticket has no real information to offer when I inquire

https://ibb.co/K52spbZ

https://ibb.co/FmrCn7c

https://ibb.co/MMRBJ1h

https://ibb.co/2KNfVYT

I had this package returned to me reason being “Airlines will not accept items with Lithium Batteries” my package itself does not contain any batteries at all. I just want to make sure none of the symbols on the box indicate otherwise. Thanks

I am expecting a couple of replacement cards on the mail. My Canada Post App tells me that they have been delivered yesterday but our mailbox is empty. I already submitted a support ticket and I am still waiting for their reply. The app has always been accurate in telling me which items have been delivered so I’m not sure what’s wrong.

Hi, I got a package that's been stuck at the Missisauga customs since October 16th (so about 17 business days)

Does anybody know if there is a lot of backlog at the moment so it's just normal delays and shouldn't worry or should I file a complaint/call CBSA ?

Thx!

I sent a standard letter to a friend in California two weeks ago, and she said it hasn’t arrived yet. On the website it says that a standard time for a letter to send internationally is 7 days… is it too early to worry it got lost?

I dropped it off in a mailbox at my university, with a return address and the right stamp.

I also sent letters to Finland and to the UK, but I would understand if it took a longer time to get to them.

Canada post “notice card left indicating where and when to pickup” but I didn’t get a notice card and the post guy already passed by?

Had a shipper send me a item through bubble mail ( envelope type ) , accidentally he misspelt my postal Code by one digit ( J6W) & mine is ( J6K )

• ongoing since last Thursday.

Has anyone experienced the same thing? If so how long would this error take to fix, to be either delivered back to him or me…

Thank you

So, my friend in France sent me a package through CanadaPost on the 25th october. i was supposed to receive it two weeks ago but didn't. On his side they say the package was delivered. So I called CanadaPost and they say the package didn't arrive in Canada yet.

What's the deal ?

Did my package arrive or not ?

Please I need help this is urgent, what can I do, it doesn't make sense that one says it's delivered and the other says it's not even in Canada.

My shipper gave the parcel to Canada post in Toronto yesterday afternoon, the ETA shows delivery tomorrow but Canada post has no records of the parcel being delivered. Shipper told me due to peak season they can sometimes miss scans, anyone has any experience with such cases?

Hi all does anybody know if Canada Post delivers in the US or if they hand it over to usps. I was expecting a package 3 days ago and then it just said: Verifying recipient's address; Possible delay, and hasn't updated since. Considering my driver's license has the same name and address on the package I'd like to go pick it up if possible but I don't know where it is.

If a package requires signature, but I can pay the customs tax online and I pay it will I still need to sign it?

I live in a brand new condo, and over the last 1.5 weeks our mail carrier has been delivering pieces of mail addressed to the same unit number at an street address down the block. The street numbers are very different, but over the last 10 days I've received three pieces of mail for this address in my mailbox.

I left a post-it note and shoved it to the back of the box so it would be obvious the letters need to go back in circulation, but the carrier is leaving it all there. I'm going to be bringing this mail to a Canada Post outlet tomorrow to physically hand it back, but I can't think of 1) how this mix up keeps happening and 2) why the carrier won't accept it back. It makes me think my mail is also getting misplaced too.

I've opened a ticket with CP and spoke to the route supervisor who was totally unhelpful, so just opening this up to reddit in case anyone has experienced the same!

will i still get my package today???