Airbnb support : +1-844-234-2500

Hi, I have spent long hours planning a trip in Portugal and looking for suitable accommodation. We are planning to spend time in 4 destinations in Portugal and I have booked accommodation through aibnb everywhere - this is my first time using Airbnb, as in other destinations I have been to so far it hasn't been that great compared to other options.

But the problem is that none of the accommodations reply on the reservation - they didn't approve it or cancel it. It's been 24 hours and my payment has been refunded. I wanted to reapply, as I thought they just hadn't noticed. But my dates that I had previously selected were not available - not for either accommodation. How does this work? Can the owner of the accommodation approve my reservation later?

Thanks for help.

Okay so my sister booked an airbnb i payed for half of it but she won’t be able to get there until that night and check in is anytime after 4 which i can be there at 4 she’s trying to say she has to be there to unlock the door for me but she could just give me the code and let me do it just curious if it genuinely has to be the person who booked it or if a guest can.

Has anyone had an experienced with airbnb removing negative reviews or knows if airbnb removes negative reviews left for hosts? We stayed at an airbnb and after some incidents with the hosts we decided to contact airbnb. They weren't much help and took the hosts side. Anyway, after some back and forth and me telling airbnb that I'll likely be leaving a negative review for this host. Airbnb proceeded to tell me that the review will be checked and according to their policy and will be removed based on what I write. Which now makes me wonder how many 'bad' reviews get removed and guests don't know about them.

Would you trust a listing that has multiple photos of the property (interior and exterior), but the host is new to AirBnB and has no reviews for any property? Not sure if I’m setting myself up to be scammed

So i checked out and so I can finally smile again.

I have been using AirBNB a lot of times, but this one was.... special.

Can anyone let me know if there is anything that my host has missed?

1. Property was not the one we booked. Host "asked" us if we would be ok with an alternative one. (This would not be an issue on its own, but put me into "suspicious mode" already)
2. Host failed to show up for the sign in, mobile phone was off and didnt answer (Had to open a call with AirBNB)
3. Host requested payment outside of AirBNB
4. Host communicated only outside of AirBNB (Odd... esp after point 2)
5. Host demanded "we resolve the payment issue" or she kicks us out
6. Replacement apartment did not have features promised (WIFI,Coffee maker, basic kitchen utensils)
7. Host threatened us to break into the apartment and change the locks (Illegal in Germany)
8. Host demanded that we move during a 3 day stay since we were not in the right apartment (Which THEY gave us )
9. Host said we must move since they rented this apartment out
10. Host threatened us with a lawyer - Sue for damages, lost rental profit
11. Host insulted us multiple times
12. Host lied about communication with AirBNB - Claimed they demanded that we move out
13. Host claimed we are "liable for the payment" and we must pay them till "1 PM", then 1 Hour, then now (Within 10 minutes)
14. Host requested demanded we tell noone that they are renting on AirBN
15. Host demanded we sign a paper that we wont give a bad rating

My replies to all these were basically that she should contact airBNB to sort it out.

I hope this issue is solved soon, since i supplied all screenshots to airbnb and I try my best to remove this host from the platform now.

If YOU are reading this "Karen": Bye ;)

Title says it all. Quick poll, do you prefer an old fashioned bathtub/shower combo or a standup shower when renting? We're hosts and about to renovate our shower and are having second thoughts on our design.

It's located in a mountain ski village if that's helpful for context. I realize a lot families with kids might prefer a bathtub but we don't get a lot of young families since we are a smaller unit. Appreciate your input!

View Poll

I can't locate my host's phone number on the website. I use the website because my phone is apparently outdated for the app. I can't locate the host's phone number. In the past it was easy to do, but now it just says "Call Host" but nothing happens when you click it. The help section on the website says the phone number is shown in the message thread but this is not true either.

If your Host is not responding - Airbnb Help Center

I bookmarked a few listings in Osaka and noticed that they were all posted by different variants of the same host with same name but different profile pic, or same pic but different names. I’m sure these accounts have been vetted by Airbnb but I’m just skeptical and curious as to why the person would create multiple accounts. Thanks.

Booked a reservation a week ago only to have host cancel it 3 hours prior to check in. I’m not going in details about the horrible interaction with host as there are horrible people everywhere, but basically I’m traveling with support animals and the host cancelled even though listing allows pets.

What I cannot understand is AirBnB as a platform or a business model. Perhaps it’s because this is the first time I’ve attempted to use AirBnB, but help me understand their policy of charging customers for cancellation and partial refunds if cancelling the same day prior to checking in. Help me understand how and why that policy only applies to 1 side of the users(customers) on their platform? Help me understand why hosts can unilaterally dictate the terms of user’s purchase with 0 repercussions? Why aren’t hosts financially punished when they cancel the same day and leaving customers holding their meat? What enforcement authority does AirBnB have over its hosts? Why does AirBnB allow discriminatory behavior from its hosts?

This first impression and experience shows that platforms like AirBnB is an amateur in the hospitality industry. The only enforcement tool they have is for users whose payment information they have access to.

To be fair, support has reached out trying to help me with rebooking but this is a turn off and I rather spend my money with professionals.

They have also reached out after I reported discriminatory behaviors of the host. I have absolutely no idea what they can or are going to do. So far it looks like apologies to me and absolutely nothing to the host.

Good Morning, just curious if i should reach out to my host and confirm if there’s an age requirement. All guests are 20 years old, i stayed in Vegas last year and got a really good review from our host and was just wondering if i should reach out to my current host and make sure being 20 is okay? It’s not in the booking description or house rules. TIA!

AirBnB has a five-star rating system. What does it mean?

Yelp clearly defined their rating system; I’ve never seen another platform do that. You would think that ratings would follow a bell curve, with the majority of places having 3*, but they don’t; they’re nearly all over 4* which seems meaningless.

To hear hosts talk, it’s actually a Pass/Fail rating system, with 5* being a Pass and anything less being a Fail. Is that true? If it is, why is there a 5* rating system? You should have two choices: acceptable and unacceptable.

My problem is that I did stay at the best AirBnB ever, and I will forever be comparing others to it. If I give those other AirBnBs 5*, it seeems as if I’m denigrating the great one.

Hey,

I am currently 17 and hoping to have a solo trip to Germany and Austria this summer (July time), staying at BnBs. I want to book in advance but I only turn 18 in June. I was wondering if some hosts would be okay with a parent booking for me and then me sending them a picture or something of an ID showing that I'll be 18 before arrival? Do you think this would be possible?

Hello, I am a recent superhost from India. I have 3 listings in Goa that I am managing solely [rental arbitrage]. Now I want to expand to other cities/countries but want to get a sense of the market first by cohosting.

 Has anyone co-hosted outside their place of operation? How do you go about it? How to reach out to people.

I am looking to co-host in either or 2 of:

• Bali
• Dubai
• Sydney
• Phuket

If anyone needs a help with creating a listing, updating the calendar and price, communicating with guests, managing bookings, supporting guests during their stay, writing reviews, do let me know :)

I inquired about their Airbnb almost a month ago. They were always quick to reply, usually within an hour. After a day they said someone else was interested too, so I made sure to quickly book the Airbnb. It's for a long stay, 61days in fact, starting June 1st.

After I booked it, I noticed their last reviews were over a year ago. Red flag 1.

They've suddenly stopped responding to my questions in an efficient manner. It now takes them days to get back to me. Red flag 2.

They don't have keyless entry. I told them my flight won't arrive till after 9pm, and they said they would still be the ones to let me in. They don't live on the actual property. Red flag 3?

I've already paid so I'm assuming they've already gotten paid.

I'm just worried as I'll be flying in from a 8 hour flight and be stranded with my cat .

Any chance this is some kind of scam. Or am I just paranoid

I just went through an ordeal of a host claiming that I did over $4,000 damage to his property. I replied and tried to refute it but I got this email about a week ago

Hi xxxx,

After careful review of all photos, documentation, and related communication provided by both parties, we determined your Host should be reimbursed for the damage to their property that was caused by your stay.

As a guest, you're responsible for damage caused by you or one of your guests, that occurs during your stay. The Host reported the damage to us and from our review of the provided information we have determined the following (list details are damages compensable to the Host due to Host damage protection terms). These responsibilities are detailed in Airbnb's Terms of Service at:

airbnb.com/terms

Based on the information available to date, we’ve determined that your Host should be reimbursed USD 1230.69. Frank timely reported the damage and was able to provide valid documentation of the loss and the cost to repair or replace the damage or clean the property.

The total amount of the loss is USD 1230.69, which breaks down as:

1. Counter Top
2. Wall Ding
3. Kitchen furniture
4. Wooden tray
5. Wall repaint
6. Stained carpet
7. Fitted Sheet

You should have received an email with a link to submit payment.

Once payment is complete, please let us know by responding directly to this message.

I replied back today stating that I wanted to appeal as I did not cause the damage. I pretty quickly received this email:

Hi xxxx,

We totally understand how you feel in this case. We are not going to force you to make the payment as you're free to make the payment based on your personal willingness. Somehow this did not indicate that you are the wrongdoer, it is just merely a note of the incident that occurred. If you deny this claim, then we no longer request the money from you as we always respect our clients decisions.

This case is considered close. There's no need to communicate with your Host further regarding this request. Hope this can clear the air of your worries.

An internal note has been added to your account so that our representatives know that you’re aware of our policies. To prevent further action on your account in the future, please review the Security section of the Airbnb Community Standards. You can read those standards: airbnb.com/standards

If you have any questions or concerns, don’t hesitate to let us know by replying to this message. We’re here to help.

What is going on here?? Help. What aren’t they saying?

It’s in my house rules for guests not to make or receive phone calls during the quiet hours 12-6AM local time, and yet US guests (only) disregard this. It’s a shared space with three bedrooms beside each other and the other guests are entitled to at least 6 hours uninterrupted sleep. I have asthma so there are original floorboards with no carpet (disclosed) and sound carries. Do I need to take each US guest aside and remind them of this rule on arrival? Why only Americans? I have guests from all over the world, from different time zones and no one else does this. What to do?

So, I have recently run into this issue, and I wanted to hear other's thoughts on it. I don't use Abnb incredibly frequently, but I would say somewhere on average around once a month, and I have been an active use with a full profile, 100% positive reviews, picture, etc. for about 8-9 years now. Only very recently for me, meaning just the last booking I made and completed, has my ID been requested to be verified. I thought it odd, and quite honestly, I was uncomfortable with it, but went through the process so I could complete the booking process at the time. It was only after that I found out that they store your ID on their servers indefinitely. This is a huge risk to me. There are so many data breaches these days (the most recent that I have heard is Dell having 24 million accounts with them breached) that the risk of storing an ID like the type the Abnb requires on their servers indefinitely is extremely high and unsafe. If their servers are breached, millions of people will be at risk of having their identities stolen. This says nothing of the risk that the company opens themselves up to with it.

With that in mind, I went looking for a way to remove my ID as required I be able to do by law. And sure enough, I found it, and was able to remove it. Okay, fine, sort of. During the process of removal, I am essentially told that by removing it, I will have to verify my identity AGAIN if I ever book again. Come on, Abnb, did you just verify me, or not? Am I as a person and my association with my account, and my CC info, etc. all going to change completely all the sudden that you need to verify me with an ID again? It is completely illogical, but that's besides the point here.

So, I recently go to book again, and sure enough, I am requested to submit my ID AGAIN. I contact them to see if there is any other alternative method of verification offered. Nope, there is not. Okay, so I guess I go through it again, and just remove my ID after submitting like before. However, when I try to do that, they have changed their policy (in what I believe to be a violation of Federal law) to where they won't let me remove it for 90 days after the last reservation has ended. I am absolutely not comfortable with that for reasons outlined, so I cancelled the reservation. But now they are still refusing to remove my ID even though I don't have a reservation any longer putting me at risk for nothing.

Their ID policy is a huge identity theft risk for everyone. It is also illogical. I wouldn't have an issue with it if the verification process checked an ID once for an account (or even on a yearly basis or with the ID's expiration date), and then deleted it from their servers. There is no real reason or need to hold onto.

Anyone else stop using Abnb because of this? Or sees it as the risk that I do? Curious to hear other's thoughts on this.

Is it just me or is this supposed to be normal? I find this extremely odd as I'm staying with my family in this AirBnB with all my belongings, and the host is messaging me late at night through the AirBnB app, to come in tomorrow and show the house! How is this acceptable? I booked this space for that specific time period to feel safe, not to have strangers walk around with all my belongings there, when I'm not even going to be home.

Comments? What can I do about this, this is in addition to a slew of ongoing unresolved issues with this booking.

Link to original post:

https://www.reddit.com/r/AirBnB/s/n0lHKwe1Pu

I appreciate all the helpful comments/responses given to me on this. I had a few people question why I would hesitate to report the issue. Well I’m newish to airbnb and I was gaslit by the “super host” into thinking I was wrong despite the facts.

Thankfully the update is a good one, Airbnb sided with me and gave me a refund of 3/4 of the stay. Also I noticed the Host updated 1/3 beds on the listing to the correct size but not all of them. A day later the host left a review on me stating that I was “seeking money” from the start and “lied” about the bed sizes and that despite them supposedly having paperwork that the beds were the right sizes Airbnb still sided with me. Thankfully Airbnb took this review down within an hour.

I’ve seen a million mountain, lake, beach, & city stays… but no home with a gorgeous, well maintained, private garden as its backyard.

No way to filter for it. I’ve just been clicking all around southern & central CA at random, hoping to find something, but to no avail. Lots of impressive cabins surrounded by forest… with a dirt backyard.

Tried some googling too but nothing.

I just want to chill out in a private zen garden for an evening. Soft grass or clover, overgrown trees, flowers. A little water feature would go crazy.

So uh… tips? Any stays you’ve experienced that sounds like this? CA preferred but I just want to see anything at this point. Send me some pretty listings

I booked an airbnb with a superhost with amazing reviews in Cabo. They offered to book adventures for me at 40% off. They confirmed the adventure bookings and said they'd send details over WhatsApp. Now in WhatsApp, they want me to Venmo a deposit they paid. Seems off...

Question is what’s in my title. I guess I’m just wondering what the etiquette is for that? First time doing something like this for work, and there is nothing in the hosts rule book.

*edit: this has been solved and I thank everyone for their thoughts.

My host decided to cancel the reservation in the middle of the night because we messaged her about how we felt unsafe at the place. The door wouldn’t close nor would it lock. We could easily be broken in to. The way to the bathroom was up a hill with no lights leading it, and she also just finished building the “outdoor shower” just 2 days before our stay(it was near to impossible to even call a shower and more a poor imitation)

Because we expressed our concern she threatened to cancel our reservation despite us telling her we did not want to cancel it and were just letting her know for improvements in the future. She did not include photos of the entire property so we did not expect the bathroom to be up a hill, a hill that can barely be walked on. She then told us that we could instead stay after we kept telling her we did not want to cancel and that we drove over 10 hours for this stay(to which we did) and we got so relieved and sent her a thank you message. Three minutes later after the thank you message, we were notified that the reservation was cancelled. She messaged us the next day telling us that because of how we treated her(merely expressing our concerns) she thought we were not a good fit and decided to cancel the reservation leaving us stranded over 10 hours away from home in the middle of nowhere.

At the airbnb there was a guest book that she said to write our experience, so we wrote our experience and we believe that we did not damage it. Of course we wrote a negative review especially after our experience feeling that its justified to let other guests know. Now she is filing us for damages for what we wrote. We did not write anything other than our experience. She has been harrasing us for three days straight now, we finally were able to block her yesterday only to get a message of her saying we damaged the guest book. Can I appeal this?

Theres more to this and I have all the screenshots of our messages.

Hi, we stayed at an Airbnb in UK for 3 nights and when we got back, a couple of days later the host issued me a reimbursement for a damage of £150 to one of the furnitures. The damage was caused inadvertently by one of us. We had a fire alarm situation and in the ensuing frenzy, one of us kept a hot pan on the furniture for a few minutes causing small damage. Though the damage is small, the host is asking us to replace the furniture. This is excessive in my view - the furniture is still fully functional and damage is visible only if you look closely. This was an honest mistake on our part and I am okay to pay partial amount but definitely not okay with paying the whole amount. I have already contested the host's claim and the Airbnb has asked me to explain my side of the story. Should I own up to the mistake and try to bring down the remibursement amount. I can argue that this was an honest mistake due to fire alarm situation and furniture is still fully functional and was atleast a couple of years old? I am a fairly regular user of Airbnb and have all five star reviews. I alwayseave the property clean and proper but this was the first time I had such a situation.

The host claims that there is a glitch going around canceling reservations and would prefer to book directly. This host canceled our reservations 2-3 weeks in advanced and now we dont know if we can get a spot in time. We are trying to go to NY in early june and we have flights already and this just made it tough.

What should we do?

Help appreciated!

Never used Airbnb before but travelling solo this time and it's the most convenient and cheapest option.

Are there some red flags I should be aware of when looking at listings. Just now seen this one in destination with no reviews although the host has been in airbnb for 6 years. The listing is a cheap one so very appealing. Are there scams happening through airbnb and how to avoid them?

I need to rent a room for 3 weeks 5 months from now while work is done on my current house and I simply can’t afford much. I’ve never used AirBnB before, but I want to get the best deal and was wondering if I could (a) reserve a room this far in advance? (B) if there is any discount give for a rental period that long? Thanks in advance for understanding that I don’t have any experience with AirBnB so I might sound ignorant in asking this.

Hi folks, so I recently stayed in an AirBnB in Quebec. It was an apartment building that was entirely short term rentals. The owner/operator didn’t live on site.

When I arrived I noticed a crack in a cabinet. I just assumed it had already been noted by the host and didn’t give it a second thought. (My mistake—next time I will definitely be taking photos and documenting it immediately). To be clear I did NOT cause the damage.

After I left the host contacted me and said a cleaner had found the cabinet damaged, and requested I pay. I explained it was like that on arrival. The host then contacted Airbnb who conducted an “investigation”. Airbnb sided with the host despite the damage being present when I arrived and are asking for $300.

I am an excellent guests, all very positive reviews, always leave anyplace I stay very tidy. The host of this particular Airbnb had left me a nasty review because I refused to pay but otherwise I have a spotless record.

So if I don’t comply with Airbnb’s request to pay what will happen? Will they charge my credit card? What happens if I tell my credit card company to deny the pay?

Most importantly, will they delete my account if I refuse to pay? I use Airbnb enough that it would be a hassle if I didn’t have access. Thanks in advance!

We rented a split level AirBnB with one unit on the top floor, one unit In the middle at raised dirt level and a basement garage at street level. 1st floor and 2nd floor had exterior stairs and separate entrances. We had the 1st floor unit. When entering, there was a speaker left on and an open drink so we were concerned and made sure no one was still inside. We found an unlockable door that led down to the laundry basement. At the back was a room with an open door where there were piles of trash and clothing, a TV that was on, and a dirty mattress on the floor. I assumed they had a squatter. I reported a safety concern to Airbnb but before I heard back we heard a noise and found the co-host/cleaning lady and her dog entering the basement by accessing the connected garage. She said she was back and forth between multiple units and would just crash where she could depending on bookings. We were a bit freaked out by having the co-host in the basement with an unlockable door connecting. We ended up propping a chair under the knob. It was just the one night so we moved on. Is this normal/allowed and we overreacted or is this odd? Listing never mentioned the basement or co-host sleeping on site at times. It only mentioned the 2nd rental above us.

TLDR: co-host /cleaner found living in basement.

She's a very old lady, mostly deaf and is just wondering about looking very lost, wandered into my bedroom having no idea where she was while I was getting some sleep. I'm slightly worried about leaving the place unattended with her in it in all honestly 🫥 but I can't just kick her out can I. She's one stumble/trip away from falling over and dying.

Yeah not sure what I'm expecting in terms of help making this thread. She's supposedly out Sunday lol.