Airbnb support : +1-844-234-2500

Booked and AirBnB in Argentina. Listing showed as a 2 bedroom, even showed a photo of a small room with a twin bed. When I checked in today the 2nd "bedroom" with the twin bed was in the utility room! (Water heater, washing machine, dirty concrete floor) None of which the photo in the listing showed.

How should I handle? Request a partial refund for misleading photos/lack of info and 2nd bedroom? Report the host? Suck it up?

I'm a 33 year old female

So... I booked this Airbnb for the entire month of October. He gave me discount of around $90 from what it was originally listed at .

When I first got to the house I noticed that it was extremely dirty and smelled horrible, super unkept garden ridden with giant weeds. I had no other options to go because I simply didn't have anymore money to pay elsewhere.. so I stayed. I worked everyday besides 3 days that month so I figured I wouldn't be home.

My brakes went out on my car about 4 days in of staying there. He offered to give me a ride to work for about a week. I wish you knew how grateful I was. I started seeing little red flags during the rides to work. Severe road rage (screaming at drivers, honking his horn, cutting them off and doing brake checks) he's probably 52 years old.

I ignored it because I was really grateful for a solution until my car was fixed and I was told he didn't need gas and it wasn't directed towards me.

I also noticed that he liked to argue, was extremely confrontational, and very arrogant from the stories he told me and etc. I told him I believed in freedom of speech and he said 'if I call you a nig**r you wouldn't get mad at me" I was so dumbfounded he chose to test the waters in thet manner... I just said that I don't let peoples words get to deep and I don't think the word should be banned.

About a week in my trip he notified me while driving to work that the furnace has been broken and that he uses the stove and space heaters to use that house. to work.

I finally had 2 days off. I stayed home the entire time and noticed that I was feeling really sick and that a mold smell was pretty strong. I confronted him and he said the basement does have mold in it and he's working on getting more spray.

I need to mention, I found the bathrooms so disgusting that I was only using the bathrooms at work or would drive to the gas station. I took showers at planet fitness. He has 2 other men around his age living in the house as well and they don't seem to care about cleanliness. The stove was filthy and covered in grime and grease. The bathroom has mold along the bottom and just dirt and grime everywhere. Under the sink had mouse poop.

I notified Airbnb finally because it was all becoming to much. They said they couldn't refund me anything because it had been over 72 hours and I would need the host to approve any refunds.

I decided to cancel my complaint because I was afraid I didn't have anywhere else to go.

October 30th - I paid him for the month of November in cash because he said he didn't want to book through Airbnb and I did it (got a receipt) because I still haven't been able to find a place I could afford.

I then talked to the host and offered to deep clean and the kitchen and bathrooms, living room. He agreed and said he would take off $100 monthly if I did one deep clean a month. And $150 off the month of November. He also offered me a room upstairs so I wouldn't be downstairs.

This is when it gets crazy. The kitchen took me 4 hours the first day and I still wasn't done.

The next day - I finish. It took me 9 hours.

About 45 mins after I finish he tells me that he doesn't want to uphold the monthly deal for the room anymore. That he didn't want me to deep clean monthly ( after I finish of course) at this point I'm fucking livid. And am already looking for new places everywhere.

(Forgot to mention he let me bring my mattress to the house)

So then we move my mattress upstairs and he was just incredibly rude the entire time. Afterwards he leaves - I'm a bit confused because the original mattress is still in the room against the wall.

I asked him what we were doing with the mattress and he said "leaving it there, I want it there"

I said that didn't make any sense to have a queen size mattress stuck in my room and me not having space for my own belongings.

"YOU'RE NOT GOING TO TELL ME WHAT THE FUCK TO DO IN MY HOUSE, IF I WANT THE MATRESS IN THE ROOM ILL KEEP IT IN THE FUCKING ROOM".

I literally stood there in complete fucking shock. I then said well what if I put it on the bed downstairs since that doesn't have a mattress - he said that would work.

I moved the mattress.

The following day - I ask him if he would be willing to refund me my money if I found a new place and he said yes. I have found a new place and expected to move in the 6th/7th.

The stove is already dirty from eggs, oils, gravy from people not wiping up after they cook. The microwave I spent over 1 hour cleaning has a film on it already. The house still stinks. I found mouse shit in the drawer with the utensils. I told him and he said "yeah it looks like mice shit but it's not mice shit.. I haven't seen a mice here in 3 years."

There are so many parts missing to the story but that's all I feel able to write without making this post super long.

I feel like he deserves 1 star honesty. But the fact he drove me to work when I had no other options makes me want to give 2... I would've lost my job without his help. What do you think?

I didn't see all of his previous reviews but a lot of them are bad.

People mentioning how it's dirty, smells bad, and that they saw mushrooms growing in the shower.

His current rating is 4.56

Hanoi, Vietnam. Got a temporary room on Airbnb in preferred area to search for a long term apartment nearby. Host says she has one, but it's still under construction and not listed on Airbnb.

It was dumb of me but I was tired of searching and moved into the new place as soon as it was ready because it had a great lake view, and I sent the host 2 direct payments on Airbnb to book it for the entirety of November.

Now it's been almost 10 days since I had a hot shower. This building is old and the host seems to be trying her best but I don't think there's much hope for getting the plumbing fixed.

Today I'll try asking the host for a refund and changing my stay to until November 10th only. In case she doesn't agree, what are my options on Airbnb? Are direct payments protected in the case of disputes?

What is your experience with having AirBnb booked and a natural disaster happens? Airbnb keeps telling me they need to contact the host first (who doesnt respond for 3days to them by now), but for what? There are no trains going to Valencia which is public available news and they are still in the full state of the disaster.

What is Airbnb expecting me to do. Enjoy my holdiay with the family in an area where it just happend? I find the way of dealing with it quite frustrating and frankly bizar especially for such a big company.

My older and not-so-tech-savvy parent booked this listing in London for 9 days over Christmas. (I know.) I didn't see the listing until today and screamed when I did.

I assume it's a scam. The property has no reviews despite being listed for months, and the host only has one other property in a different city with a single 1-star review by someone saying it was already occupied when they showed up.

The address that shows in our reservation gives the address of a Marks & Spencer. The "where you'll be staying" map (not the listing map) does show a residential street about half a mile away, but I'm obviously skeptical.

Unfortunately since this was booked a couple months ago we are out of the free cancellation window and will only get a 50% refund if we cancel ourselves and book something more trustworthy.

I'm planning to get in touch with Airbnb support tomorrow but know how awful they can be. Any advice on what to say to them to get them on our side and let us book something else?

​I have an upcoming stay in airbnb rooms where i rented a room in a host apartment. But something struck me as unusual about my host's profile photo so I reverse image-searched on Google and i found that it was from a model/influencer.

The host has their identity verified by AirBnB (they have that badge) and has only one 5.0 review. But I feel anxious that i am not sure how my host that i would be staying with would look like.

I have politely reached out to the host to verify their profile photo but they replied to say that in their verification data all of their information is verified. Currently, my cancellation is non-refundable.

Should i be worried and is this normal? What should i do in this situation?

I usually book private listings for comfort but recently I’ve booked a couple listings for rooms in someone’s house to save a couple bucks. They’ve all been great but a couple have not had any locks on the bedroom doors. Recently I stayed in a home that didn’t seem to lock the outside door either because they had tenants that used the bathroom inside staying outside of the house. Going forward I’m going to ask before booking about this because as a single female it really didn’t make me feel safe. My question is, am I overreacting? I find it odd that it’s not standard to have the option for total privacy from the rest of the home and think it should be something posted with the listing especially when I’m booking for multiple days and obviously am going to be leaving things in the room.

I have found a spot we want to reserve as guests, but we have many moving parts (lots of people going). Since our reservation is for 9 months from now, the host is willing to give us a few months free cancellation. The problem is, they don't know how to change it for us without changing it for all their guests' reservations. Is it possible for them to set a one-time exception for their cancellation policy for us?

I booked a place yesterday for a stay with family in May 25. Didn't have many reviews but good reviews and looks pretty nice. After the (instant) booking, I received a message that the host is actually some kind of company that organizes the renting of places for their customers and that we should contact the owner of the place via Whatsapp to arrange everything (as they are not the host/entity who put up the Airbnb listing and have thus no possibility to chat in app). This was not communicated in the listing, and after all that I have read here seems somewhat against the rules (never communicate outside the app).

TBH I am not overly worried that the listing is a scam or anything, it just feels weird that they are actively telling me that they who made the listing are just some kind of middle man, with the actual renter/owner being not on Airbnb. This is a place in a small German city that is not particularly well known nor a tourist hot spot, which makes me believe that it is not a scam, because the location is just not attractive enough.

What would you do? Cancel and notify Airbnb, or just try our luck?

From what I've been reading on here, some Air BnB's don't reveal the real address until closer to booking, although in my limited experience I've always been given the address right after booking. However, I just booked a place in Paris that only allows free cancellation within 48 hours after booking, but they also won't reveal the address for 48 hours (which I didn't know until AFTER I booked). Is this a red flag? The placed has 4.94 rating and over a hundred reviews, but it just seems a little odd that they don't give you the address until after the "free cancellation" window has ended. Just curious what more experienced travellers and hosts think.

Hello everyone, I want to buy a property in DFW area and I'm trying to understand if this is a business that suits me, I’m looking for a property cost around ​​$300k-$400k, 4-5 bedrooms including a pool, in addition I plan to use a management company that charge 20%. I would love to hear from someone who owns a similar property in this area or in general in the US in a similar market. What numbers should I expect? net vs gross profit ?

Hi everyone,

It finally happened to me after five years on Airbnb and 35 stellar reviews from hosts: A host had it out for me and left an untruthful review. The in-app support brushed me off and ruled to not remove the review from my post.

What do I need to do to get it removed? Where do I have to take this matter to, what are the essential key points I need to address in my message to make Airbnb realize that they ruled without asking for evidence from either party involved.

I have videos and photos debunking the host's claims and WhatsApp screenshots of the communication between the host and I to support my case.

Anyone speaking from experience and successfully having had a review removed?

Btw to just "suck it up and life goes on" isn't what I came here for. My Airbnb profile is linked to another account where future employers for short-term jobs are taking my Airbnb reviews into consideration, so this is vital for me.

I’m a college student and some friends of mine are coming up to visit and we’ve got an Airbnb for the 4 of us to sleep at while they’re here. Obviously we’re not planning on partying or anything to disrupt the place but I wanted to invite 2-3 of my friends to hang out with us for an evening. Would this generally be fine or is this frowned upon?

so im going to the DR in 7 days from now and its my first time renting airbnb anyways, i got a text from the host if i could send a picture or my ID and i just don’t feel comfortable at all. is this normal or should i be concerned

It’s an efficiency unit attached to the side of a house. The space is really nice but every morning there is just this awful unknown smell coming from one of the areas and I have no clue what it could be. Strangely by the end of the day it goes away, but every morning it comes back.

A lot of people would rate it 4 stars for this but I know how strict Airbnb is so I’m going to rate it a 5, but I’m not sure if I should leave it in the review or not because it could potentially turn people away from the unit, and I don’t want to come between anyones money. Strangely nobody has mentioned it in the reviews and I’m not sure how. But I might have liked to see one like that before choosing to stay here. So anyway what do y’all think?

I just returned from my vacation to South Korea and Japan. I stayed in an Airbnb in both countries. 2 out of 4 Airbnb was filthy.

S. Korea was our first stay in the Jung-gu area. We landed at night and got to the Airbnb @ 10-11 PM. We got to the Airbnb, and the room was tiny and tinier than the picture. Looking back at their listing, they show different bedrooms from the photos. I moved past that because that can be my fault as well. Then I looked around... and holy moly... the bathroom was FILTHY. The worst part was when we tried to shower to get ready for bed - the drain was clogged. My husband tried to unclog it, but sewage water was coming out of it. I messaged the host and Airbnb, but the host did not respond, and Airbnb did nothing. We slept without showering after a 13-hour flight. The following day, it took them until 3 PM to fix the problem - that was almost all day gone for our first day. The Airbnb host, or maybe Airbnb, gave me a $50 refund, and the host asked me to provide them with a 5-star review, and they will give me a 5-star review as well. lol.

Tokyo was our last stay, and this place looked like they had just changed the linen in the bedroom and left. They had no bidets and left us with half a toilet paper roll. Mold on the bathrooms, nail clippings on the floor, and a strong mildew scent was so strong that opening the balcony floor did not help it. Same as the S. Korea one, they asked to give them a 5-star review "since four or less, it will be suspended."

To be honest, I did not report these things to the host because I was scared that they would kick us out with nowhere to go, and I had a child with me and did not want to get stranded in the middle of the night. I do not want to ruin my vacation by communicating with them the whole day because of something that I should not be telling them what to do.

I reported the clogged drain because showering is one crucial part of a vacation. But should I be truthful about the review?

I’ve read bout airbnb and how it’s so much better than a hotel. My family of 4 and my medical alert service dog are roadtripping to Disneyland and I decided last minute to book an airbnb for a few days to relax and get off the road. First thing I get asked for registration papers and asked pretty snarkily about why I wouldn’t list my service dog as a pet. I let him know that when I book there’s a note that said don’t list a service dog as a pet. He says that he and his wife “don’t like dogs” and that they have a dog aggressive dog free roaming the property. Ok, so I take my dog off property to poop and we have to limit our pee outings to a few minutes at a time to avoid said dog. The stay went by quietly. In day of checkout I spend the morning making sure I leave the place like I’d like my own to be left, as I usually do at hotels too. Washed all dishes and followed all checkout instructions and did a bit more like wiped all surfaces and swept all floors. We checked out before time and everything seemed fine. Since the only issue was with my service dog at the beginning I gave them a great review. The property is really nice. But my husband lost his drivers license and while looking I messaged asking if it was accidentally left. He immediately responded with “I found the mess and dog urine but no ID” that place was absolutely spotless when we left. My service dog has stayed in many hotels and resorts without a single accident. He’s fully trained and can hold his bladder for up to 8 hours at a time. I did several walkthroughs of the small guesthouse and there was absolutely no mess no urine or any other issues. I walked on eggshells the entire time and was still super respectful of their property and their resident dog. I think I’ll stick with hotels for travel. This was absolutely ridiculous.

Okay so I came to the UK for the weekend to watch the LoL world finals.

I booked a flat via airbnb. I was supposed to receive the check in pin for the keybox on the day of the checkin, the pin never came. I asked the host what is going on, and he proceeded to tell me he will be refusing to host me due to apparent “bed bugs”

Picture 1:

https://x.com/starlightapm/status/1852383866297647518?s=46

Ok no issue, airbnb told me they will give me 30 dollar as compensation and to look for a hotel. End of the line.

I found this ridiculous so i posted the tweet above that garnered about 20,000 impressions.

At this point someone from “senior leadership” reached out to me urgently saying they will be compensated me up to 500 USD a night and i can send them a listing to book via airbnb so they will generate a specific coupon

https://x.com/starlightapm/status/1852444188077392132?s=46

Ok finally I had a decent place booked near the event venue for tomorrow, i thought everything will be going well. However 3 hours later airbnb proceeded to tell me they are cancelled my ENTIRE account for apparently planning to host an “unauthorized party” in the same airbnb my case worker booked for me. Completely removing my access to the support tickets and my account. Only leaving me with a small form to “plead” my case which they will make a decision in 7 days. Now even if i call their support they tell me they cant do anything as their “designated “ team is the only one that has access to my account

https://x.com/starlightapm/status/1852547353401581744?s=46

I feel absolutely violated. A 7 years old airbnb account is gone, im in a forgein country currently staying at some of my twitter friends/followers place and feel like I have been borderline molested by this company.

I booked a trip to a boutique hotel and it turns out it’s the own airbnbs house which was never disclosed in the booking, they have cameras in the inside interior which is against the rules, they constantly try to pretend that they aren’t there but can be heard sometimes. They have a cat which was not disclosed just wandering around the house. What should I do ?

We are traveling to Cincinnati Ohio in two weeks and I’m having a hard time finding a property that allows smoking! NOT INSIDE! Three of the four adults going either vape or smoke, none of whom do so in their own houses and wouldn’t dream of doing so in someone else’s. We assumed we could rent somewhere and smoke outside, the places we’re looking at have fire pits and we figured we could smoke there (throwing the butts away outside of course, not on the ground or in the fire Eww). So, do these “no smoking” places allow you to smoke outside? Am I reading too much into this or am I right to worry? These places are asking for a like $2,500 cleaning fee if caught smoking and I wanna make sure this doesn’t include outside. TYIA ❤️

Friends and I are in San Diego for the weekend for a wedding, my friend books a Vrbo months ago but last week gets a message that it has a leak problem so would we mind upgrading to the “duplex attached, with an extra room” so we say sure.

The new address given was incorrect and actually the first booking, and there was people staying there. Made me think, maybe no leak problem? Maybe they double booked? Also in the Vrbo app the new listing never populated.

We never got pics of the upgrade, didn’t know what it looked like, and took forever to find because it wasn’t a duplex, it was a separate house with no parking and a different address.

The owner wasn’t answering any of our calls by the way.

We get inside finally, and there’s piss on the toilet seats, sticky as hell kitchen, overflowing trash outside, looked like a soda blew up and got on the fridge and sink,, a maxi pad wrapped left under a bed, and a COLONY of ants coming out of the bathroom sink.

We were tired as hell but wanted this fixed, Vrbo support tried helping us for 45 minutes but couldn’t do anything since the Owner was MIA.

Next morning we finally talk to him, says all he can do is refund us first night and send cleaning crew. Nothing more.

We agreed because we’re exhausted and in a city we’ve never been.

Any advice? We’re here until Monday, got in last night

Im in Canada, and I’m looking to book a place to stay, but only for a quick 5 hour nap. Obviously I am not really looking to pay the full amount and I don’t really mind if I don’t get the opportunity for the 5 hour nap anyway.

It’s winter time here and no one really travels so all airbnbs are open. Is it posible to message the hosts and ask them to reduce the price for me if I am staying for only a few hours? Are they able to do that or no? I see that tomorrow the place is open.

Edit: why are people so upset? Anyway a host said yes.

So this guest and her family booked my apartment for 3 nights and my apartment being in the hills is more accessible by car but anyway she hired a cab and reached my place

Before coming she asked me if I would be providing her with groceries in the kitchen (To which I replied that I provide my guests with basic stuff like oil spices and other stuff but not groceries)

Then at the time of arrival she asked me if there would be someone at the property to pick their luggage up? ( it's a homestay?)

Today after the first night of staying she asked me if someone would be coming up to clean the apt and do the dishes( to which I again said it's a homestay and nobody would come to clean until you check out )

Now she's texted me saying she has run out of drinking water . As a host I provide 2 mineral water bottles with every nights stay ( and had also kept filtered water on the kitchen for easy access to water )

Is it me or is it her ?

I've had all five star ratings until now and I'm afraid that she's gonna mess it up?

Hi everyone! I’m originally from New Jersey (born and raised until I was 9), but I’ve been living in Latin America ever since. My boyfriend, who is from the country I’m currently living in, and I are planning a super exciting 4.5-week trip back to NJ in November 2026, and I’m beyond thrilled! It’ll be his first time on a plane, and I really want this to be an unforgettable experience for both of us.

We’ll be landing at Newark, and we’re planning to rent a car so we can explore a bit. I’m hoping to find a safe, calm area for an Airbnb that’s also affordable (we’re sticking to a budget). Our top choices are around Morristown, Hillsborough, Bernardsville, and Bedminster, where I have close family and friends. Knowing I have loved ones nearby adds to my comfort, but we’re mostly keeping this trip focused on us!

I’ve heard that Bedminster is generally safe, which is a plus, but I’d love to hear any thoughts or experiences you have about safety there! If you have recommendations for even safer and budget-friendly neighborhoods in New Jersey, I’d really appreciate it!

If you have any suggestions for safe, friendly neighborhoods or great Airbnb spots, I’d be so grateful! Thanks in advance for any advice – I can’t wait to hear your thoughts and start planning this special adventure!”

Hi everyone. I’m a landlord, and I’m currently dealing with a tenant who has illegally listed my property on Airbnb without permission. This goes against the lease agreement and the building’s policies (I live in Montreal, Canada, where regulations around short-term rentals are pretty strict). Not only did they ignore my initial warnings, but they also changed the locks without telling me.

After several ignored messages, they finally admitted to it, but they’re still actively hosting guests and won’t respond to my calls or emails. The building has now started issuing fines against me due to this illegal Airbnb activity, and I’m stuck with the costs. $1K per day!!

I called Airbnb support many times but they’re really useless and not helpful and not stopping the listing. if anyone has been through a similar situation, I’d really appreciate your insights. Is there any way to fast-track this? Can Airbnb assist in taking down the listing if it’s unauthorized? Also, any advice on getting the tenant to cover the fines would be helpful.

Thanks in advance!

Hello the drive way at this airbnb has plenty of room but it says 3 cars max our friend coming in a 4th car will there be an issue there? I don’t want him to get towed on the street

This would be our 6th stay on an AIRBNB and I’ve not had any complaints so far till now.

I always check a listing throughly and make sure the rules and instructions are something I can do and not too much for a vacation. Every listing I’ve stayed or favorited has included move out instructions with transparency. I’ve yet to have extra rules given after booking a stay until now.

It was not just a few rules either, 12 things they want you to do before checking out at 10am. I was flabbergasted. Some of the rules I’ve already done myself which hosts have appreciated. But with a cleaning fee, the rules in this place made me feel like I should be getting the cleaning fee. I think they know it’s excessive which is why they were given when my stay was approaching and not put on the listing.

I honestly now will ask future places if all of the check out rules are listed before booking our stay. Do you think they will answer? I hope it does not come off weird. We were really looking forward to this stay after a hard year, and now I’m anxious about following all the rules and making sure I don’t miss things.

Another issue was the property pictures. We have kids and booked based off kid friendly accessories, play areas ect. After booking it is reveled everything in the yard are things you have to put together from the shed and then put back. Pretty hammocks, swinging chairs, cushions for the chairs, corn hole games ect. All set up nicely in the pictures. Personally would not want to put a hosts item together and set up since 1) not familiar with doing such things and 2) liability.

Hoping to still enjoy this trip. Out of 6 I’m glad I’ve only been surprised by one. Hoping this isn’t the normal!

Hi everyone. I’m coming into a town Tuesday, staying the night, leaving to another town to explore, then coming back Friday for my flight Saturday morning. So the issue I’m having is I need to book the same rental but only for Tuesday/Wednesday & Friday/Saturday but the only way I’m seeing it is to book the whole week. Has anyone else split one stay like this before?