Airbnb support : +1-844-234-2500

It often gives the illusion that doesnt match expectations (like Instagram). It also hides blemishes, marks, imperfections on walls or on objects.

Hi guys, I have a really odd issue for years. I notice that every day at 4:10pm, my promotion price gets removed. Also, I'm unable to click on the same date on the calendar to modify price or block/open the date. Anyone knows what it can be? It's been table same across all my smartphone devices with the app. Not sure what to do. I have to manually log on to a laptop every day at 4:10pm to fix this

This is just a head's up: if you have an Airbnb reservation in Italy, and you chose something with self check in, the host might have to change it to an in person check in.

The article is in Italian, I could not find anything in English: https://www.ilpost.it/2024/12/02/alloggi-turisti-check-in-circolare/

More than a few Redditors here where really rude when I said we do exclusively in person check-ins since we opened our company (25 years ago), in past comments/posts... but there you go. As I said, I had and still have, no choice. Either I do things legally, or I don't.

Many, many, MANY Italian hosts use self check-in and don't verify the guests' IDs in person, most of them out of convenience and hiding behind the fact that "in person" is nowhere in the art. 109 of TULPS. Basically, after the Rome Police Department made an official request for clarification, at the end of November the Minister confirmed that you cannot carry out the identification process just by requesting pictures of the IDs, often through unsecured systems such as Whatsapp or email, with no encryption (yes, Whatsapp it's encrypted, but not the photos that are saved on your host's phone, for example).

The article explains that quite well, I'd also like to add that according to the EU GDPR law, we as hosts are required to have guests sign a form with detailed information on how we will use, store and manage their personal data. Failure to do so, in case of an inspection, will land a host in massive trouble. Failure to personally check-in guests and verify their ID is a criminal offence.

I'm not saying this law is correct or not. I'm saying that it's now officially confirmed self-check ins in Italy are illegal. Many hosts, I'm sure, will disregard this, as it is more convenient for them, especially if they manage dozens of Airbnb's or they are managing the properties remotely without a "boots on the ground" person... but in case they don't, you know why.

https://www.orlandosentinel.com/2024/11/30/airbnb-cleaning-fees-travel-hotels/

I booked an Airbnb in France and it seems to be one thing after the other.

In the listing the host says the key pickup location will be disclosed after booking and 3 days before arrival. It turns out it’s a 15minuet walk from the flat, annoying considering we’re traveling with baggage. They also expect you to walk back to drop the key off.

They also said coffee would be available, which it wasn’t, unless you consider a few grains of instant coffee to be coffee for your guest.

The pillows that were given are thin and compress down to nothing, we also got a ripped up comforter.

There’s also some 6 co hosts all on the same chat with me, I don’t need THAT many people knowing where I am or having access to a place my passport is in.

All that is annoying but I can deal with it, but then….

We’re waking up congested everyday, I look up in the bathroom and I see mold, the place also stays as humid as a tropical jungle even after opening our singular window for hours and hours. The host tells me it’s 100% not mold, and the other co-hosts jump in on the conversation.

I’m told and I’m quoting here:

“What you see on the bathroom ceiling is actually due to a condensation problem caused by a lack of ventilation, often related to the previous use of the room, by past guests. Our teams clean it regularly.

We want to reassure you: it's not black inlaid mold, but just superficial stains that appear in wet areas like bathrooms.

If that bothers you, we'll be happy to send a team to quickly clean these marks.”

I call airBNB, they see the conversation and sent photos, and agree that is indeed mold.

I told them to send a cleaning team over then as per the co-hosts offer, then the host chimes in and says “actually since you’re leaving tomorrow it’s too late”

I’ve stayed at lots of airbnbs before but this is my worst experience by far and at $200 a night!

What a ride!

I was looking at a listing that has a maximum of 9 guests. At 7 guests (if you click the nightly rate hyperlink for the "base price breakdown"), there's a $100 extra guest fee, at 8 guests, a $200 fee, and at 9 guests, a $300 fee. How is it fair or ethical to charge an "extra guest fee" for bookings that are at or below the stated number of allowed guests? Can someone explain this to me? Shouldn't you only charge an "extra guest fee" if you are allowing a guest beyond the maximum number of allowed guests?

Never knew it was a thing but apparently it is I want to become one.

[USA] Me (19) and my friend (18) are going to Miami for a rap festival in two weeks and we were wondering if it would be trouble trying to rent! We found a few good places in our price range but are going to message the host just in case! We don’t drink or smoke and are very chill respectful people but just wondering if I could get some help here? Also if a host has a minimum age requirement where would it be listed at?

For the last few years, I have been (almost) living in Airbnbs as I traveled around the world. After arriving at my last Airbnb and given my experience, the Host mentioned I could help potential and current hosts with their Airbnbs. My current host today told me I had 99 reviews, so this stay will be review #100. I had no clue I'd racked up that many. Given the occasion, I figured let's see if I can be helpful!

There are plenty of 'Airbnb host experts' out there - but very, very, very few with as much as experience as a guest. So AMA!

A few ideas that come to mind on what hosts could do better to make the experience nicer -

* Listing - if there other rooms guests may be in, make sure you say that in the listing. Multiple times I've arrived at a property to realize it has a few guests staying there or is basically a hostel.

* Messages prior to arrival - weather! I've never had a host give me a heads up about the current weather, and that would have been incredibly helpful in many experiences when I was packing. Example - in the Netherlands, the forecast may not say rain, but you better be prepared as it seemed to rain almost every day I was there.

* Make sure the address # to your property is incredibly easy to see from the road. Many homes have the home numbers in the bushes or on a column or on the building somewhere difficult to find. It's a simple thing that just makes locating the property easier to find.

* Parking - a simple map of where a guest can park will make the arrival process easier.

* Cleaning - around the baseboards, blinds, shades. One particular property comes to mind. The owner did the cleaning themselves, and the baseboards had been neglected, it appeared, for years. So much dust and dirt just sitting there that the host never noticed.

* Kitchens - wooden / silicone cooking utensils. How many times do you get to a property and the pans have been scratched beyond belief? Now I know this doesn't prevent people from using forks and knives in skillets, but the amount of people that put metal cooking tools in the kitchens are still the norm. Save yourself some money by making your pots and pans last as long as possible.

* Kitchens - regularly throw out spices and condiments left by guests. These seem to multiply over time, but rarely get thrown out. Make sure to just throw them away every few months as that pepper is now 2 years old, the thyme is from 2016, and olive oil that is well past the use by date.

* Kitchens - storage containers. If your guests are likely to stay for a period of time, having some storage containers can be a nice thing to have as guests cook and have left overs. Very, very, very few actually have any.

* On the topic of oils, its always handy to have those easily visible when a guest first arrives. On more than one occasion, I've bought a bottle of olive oil, only to realize there was a bottle in the kitchen - but in a cabinet.

* Kitchen - stove top vs hot plate. Several times lately, the listing says there is a kitchen - only to realize it is a portable hot plate. If you are using hot plates, just say so.

* Guides - where are publicly accessible toilets in your area? Everyone wants to share the restaurants and things to do... but where are the local toilets?? When guests are out and about, knowing where a quick restroom is can make life so much easier.

* Local doctor - In case a guest needs to visit a doctor, having a list of doctors/ travel medicine offices can be a huge help.

* If your town or region expects you to have tissues on hand (thinking parts of Europe), the little 10 packs are a nice thing to have for guests (so they aren't left without toilet paper when out and about). Super cheap, but a life saver when nature calls.

* Public transportation - should I buy a metro card? For cities with great public transportation, having a simple guide on the type of metro card to get can be a nice touch. Some cities have mobile credit card payment where you don't need to get a card. Other towns, a card is a handy way to see the area while saving money. Just letting the guest know will make their experience a bit nicer.

Those are a bunch of ideas of the top of my head. If you have any questions, I will answer them over the next 24 hours.

EDIT:

Soaps / Detergents - make sure to just top those off. Several times I've shown up where the host doesn't check the hand soap, shower gel or dish soap, and they are empty/ soon to be empty. Get huge container, and just add to the list - check and and refill.

Trash - having clear instructions on where guests can take the trash. If your area has separate recycling rules (Glass, paper, Plastic, etc), have instructions and places to put those things. Also where can a guest take those bags? So many times I have needed to take out the trash, and not known where to take it. For example, a town I was just in wanted you to separate the colored glass vs white glass. No problem with that, but where do I throw that away? It was a mile away. Without a car, I carried the glass to throw out because I was staying there a year and didn't want to keep looking at the bottles piling up.

I had my travel plans change and I have to cancel 3 airbnbs. Is that allowed as a guest ? I’m well within the policy the host’s have so it will be 100% refundable.

How can I block a host that has a ton of listings that have bad reviews? I don't want their places to show up on my results.

Thank you!

Does anyone have any go-to hacks for finding places that are family-friendly?

We always select “crib included” and have used that as our starting point but a place with a high chair included and some kid toys would make our lives so much easier.

We are meticulous guests and pride ourselves on leaving places in the beautiful condition we’ve found them. This is not about wanting a place we don't have to watch our children. Just need a space where we don't feel like we're constantly moving beautiful, breakable decor out of reach.

Looking for places in Virginia Beach, OBX or Hatteras area specifically.

Last year we stayed at a place in NC that had outlet covers, toddler beds, potty seat, step stool and a high chair. It was a stopover on our way home from a long trip of non-kid friendly places. It was the first time I was able to relax on that “vacation.” We added a day to our stay it was so great.

But my husband just stumbled upon that listing. Felt like a lucky find.

I feel like I've seen the mountain top and I need to recapture that high 😂

The host sent this as a 'request for money' and it is now at the stage of 'This request is being reviewed by Airbnb. An Airbnb team member will be in touch with you soon.' It is not 'resolved' yet.

Will I be able to appeal the decision they make?

The customer rep said he usually can see the guest's note so mine must not have been sent. The page gave me an error when I clicked send, then the form closed without me being able to send it again. This sucks! Please help.

Edit: I now understand I am not entitled to exclusive access to the shoreline, and it’s my error for not researching prior to booking. I feel 100% better and will be sure to be more respectful of the area in future by doing my research. Thanks all!

Not sure if I’m getting overly frustrated for no reason. Staying at an Airbnb home in Hawaii - it’s right on the ocean and there’s a rocky outcropping directly out front. It’s connected to the rocky outcropping in front of the neighbors to the right. I’m here with my partner, and there’s a huge family staying in the larger home next door. So far, from 8 AM to 8 PM, they’ve been frequently on the outcropping directly in front of our house. We’re talking fishing, hanging out, searching for crabs, etc. And it’s super close to our backyard - so they’re like 25 feet away tops and can see us super clearly. Admittedly their outcropping is more extensive outside our house, but there’s plenty of room outside there’s… and they’re so loud next door all the time. The Airbnb posting for this house said nothing about neighbors having right of access. In fact it said something like ‘the view is all yours.’ When I happened to have a call with the Airbnb host our first day, she said we could also try ‘getting in and out of the ocean in front of the neighbor’s houses’ to practice in different places since it can be slippery. So maybe it’s all a communal area?

I’m annoyed - I like to sunbathe topless and I don’t want to expose any kids to that… and I really thought this was a more private area. I didn’t expect total privacy, but the consistency of looking up and seeing them hanging out directly in front of me is a little much.

I’d like to rate the listing 5 stars but add in a comment about the lack of privacy in my review. To be fair it’s an absolutely beautiful view and a charming little home. The owner has been uncommunicative/slow to respond when I asked her about something else (ants in kitchen) so I don’t think there’s any point bothering her with less than a day left here. Also when we checked in we found a used Kleenex on the bed (ew).

I know this is a first world problem but I’ve been saving all year for this getaway. What should I do, if anything?

We had a lovely stay at an AirBnB. The washer worked fine. We used it two times. The dryer didn't work. It took us like 4 full cycles of the dryer to dry our clothes. But, no big deal.

Three weeks after the reservation was over, we got a claim from AirBnB saying we broke his washer and owed him $800. We absolutely didn't break anything. AirBnB keeps saying that they have to side with him because he provided proof. But as far as we can tell his only proof is a receipt for a new washer.

He even had new guests right as we were leaving. And didn't claim any damage for 3 weeks. How on earth can AirBnB side with him? We didn't do anything. How can we prove we didn't cause damage? WTF are we supposed to do to fight this.

I am posting in regards to an issue that I was previously unaware of, but after reading a multitude of posts, can see that it is fairly common (and certainly illegal).

I received an Airbnb gift card last Christmas, and was having issues accessing my account because it was linked to an old email. My partner loaded the gift card into his account, and we proceeded to book and pay for an upcoming stay.

Yesterday, they requested his ID (as he had not used his account before), and after running a background check- decided to ban his account over a 15 year-old arrest that adjudication was withheld on.

While he appeals, I go online and see HUNDREDS of others in similar situations, who have also lost their gift card funds due to this issue. Today, his appeal was denied, and just like so many others have stated, the gift card was “refunded” to his now banned account.

Most of the replies on these posts seem to get into the users background and appeal, but I am not interested in that. They have a right to ban whoever they want, I am not arguing that at all, nor do I care. They do not have a right to take gift card funds indefinitely and “refund” them to an account that they deactivated with no way to access, refund, or transfer the money. That is a form of theft.

I have read the TOS, and this specific issue is not addressed. I cannot imagine how many millions of dollars Airbnb has pocketed through this loophole (I have found reports going back to 2020), and am aware that if hundreds have posted about this online, that it is only a tiny fraction of the actual amount of users that have experienced this. I simply want my money back, and to compile the experiences of others who have gone through the same situation. The fact that Airbnb has done nothing to address this issue in the past 5 years (probably more), leads me to believe that they are aware and do not intend to remedy the situation, nor have I seen a single report where a user got their gift card funds back in any form.

TL/DR: $500 gift card added to account, account was banned for background check, funds are “refunded” to banned account (now inaccessible). Realized that hundreds of other users have had the same experience, and Airbnb has seemingly done nothing about the situation.

I don’t know how airbnb review mechanism works, but apparently host could get a negative review removed.

I had a negative experience and posted a review on airbnb. However the host got it removed. This was a property in Karjat and goes by the name “Mud villa in Karjat, hosted by Aparna”

This was the review:

Few facts about the property— -The place is in deep remote village. It is 3 km drive with no roads at all and good chances of tyre getting flat and was a risky drive. This should have been communicated. -The place gets very hot in the daytime, cannot sustain without A/C. I have attached screenshots where it is 29 degree celcius (feels like 32 due to humidity) by 9 am and reached 36 degrees by 2 pm. -There is not much to do around. The water stream is there, but we couldn’t get it into it as it was inaccessible. -There was one bad review posted, which the owner got removed fraudulently from airbnb. Airbnb should be more vigilant. I have attached screenshots of the review by aneesha and the fake assurance given by aparna. -We encountered two frogs in one of the bathroom and one live frog in the dustbin which eventually died. Attached pictures. and we decided not to use the bathroom.So 6 folks on one bathroom. Also, at night, you do experience small insects and ants in the house even when all the windows are shut -There are no beds to sleep. Sofa, one sethi, and mattress. -We got no beds, hot weather, nothing much to do, so definitely not worth it.

I don’t have the call recorded unfortunately. Listing says “Dedicated workspace In a room with a door” however there is no Dedicated workspace In a room with a door. Instead there is a disassembled work desk in a closet, with no space in the living room to assemble it.

The host calls me on a no caller ID number. I’ve asked her to text me so I can get her number but she never did. She has long response times on AirBNB’s messenger so I reached out to AirBNB about this as I work from home so my main need is a working space area.

She called me fuming that AirBNB reached out to her and said she had to talk to them for 20 mins. She also said she never advertised what I claimed (I have a screenshot of the listing and our first msg). She swore at me (f-word) and said good luck because she already has my money.

Problem: She said she is going to come to the unit I am in tomorrow* to talk to me and I am absolutely terrified.

Ask: What can I do to protect myself? I don’t have anyone to be there with me unfortunately

I booked this for 2-months and I’m not gonna lie that interaction left me absolutely shook.

At 1:30am on night 1 the baseboard register began knocking and vibrating so loudly that it woke my wife and I up. This continued to happen every 5-10 minutes until 3:00am when the register cover fell off and crashed to the floor. We finally went and slept on the couch but for the rest of the night and into the morning before we left for the day the noise continued in what I can only describe as the sound of a million angry swarming bees or a chorus of walrus. I contacted the host and they came during the day while I was with my family in nyc and told me they had fixed the problem and instructed me to jack the heat up to max a few hours before bed then lower it down into the 60’s before bed to prevent the heat from kicking on during the night. That idea did work but only until 3:30am when the noise started again. I woke up and lowered the heat from 68° to 65° and then again shortly after 5:00am the register started vibrating again and the cover again fell off and crashed to the floor. Once again I woke up but this time I just shut the heat completely off. It is currently 60° in my rental and 25° outside I after getting maybe 4 hours of sleep 2 nights in a row we cannot do this again but we feel like we’re trapped. I just want my money back and I want to move my family somewhere else for this last night so we can finally sleep and not wake up freezing.

Hi All. Looking for advice. I booked a 3 night stay in the countryside for my family. The booking was confirmed within 24 hours and I sent the host a welcome message.

This was about 3 weeks ago. Unfortunately I still haven't heard a reply from them. I texted them 3 days ago, and then now 1 hour ago. I feel bad for sending 3 messages, but they haven't said anything to me about checking in.

The airbnb is rather popular, so I didn't think I'd have any issues. Is it appropriate to call them right now? And if they don't pick up, I have to call AirBnB, right?

I'm concerned because what exactly happens if Airbnb can't reach them? The only other hotels in the area are either booked or very expensive...

If anyone has any advice, please let me know.

Update: I called the host. It rang about three times and went to voicemail.

Hi everyone, I am new to airbnb (first time using it) and wondering if I did anything wrong in communication with the host.

I and my partner need to stay in a city for about 2 month since April 2025 to June 2025. I found a very good unit. The only concern is the price is higher compared to the others.

I messaged the host that I need to stay for about two month, but the arrival date may be 1-2 days flexable. Is it ok for him. I received the reply in a few hours. He is ok with that.

Then I asked since I will stay for two month, is it possible to have a 10% discount. No reply.

I checked other units in that area but still like that one the most (just a few minutes to everywhere). So after two weeks, I submitted reservation at the original rate and messaged the host that my plan remains the same.

The reservation expired after 24 hours no reply (I sent a reminding message after 20 hours)

I sent another messege to the host to double check if I can book that period, but no reply.

I am wondering if I did anything wrong? Maybe I shouldn't have asked if I can have the discount, which may annoy the host?

I still hope to book the unit, but don't want to offend the host......do you think I can follow again after 7-10 days，or is it bettr to submit reservation after I purchased the air tickets? Or anything else I can do? (I know I don't have airbnb record, but can do nothing about it..... I do have very good credit score, not sure if it helps......)

Thank you for any thought~

I booked an airbnb in Dublin for one night and this place was close to the airport and I was leaving next morning for my flight. The host first tells me to message him on WhatsApp for check in instructions, felt off but I needed the place since it was reasonable so i went with it.

When my plane lands he tells me that due to logistical reasons my location has changed? At this point I m super sketched out but again I figured he probably has a lot of rentals so I asked him to confirm the location. He tells me that his employee would open the door for me. I took an uber to the locations and it was kind of remote but it was close to the airport so i wasn’t expecting anything too urbane. Some Random guy opens the door for me who doesn’t speak english either. I don’t know at this point I just didn’t feel comfortable staying there and just had a very off feeling about it so I apologized and took the uber back to the airport.

So here I am at the airport ready to spend 12 hours waiting my flight wondering if I overreacted or was I gonna get my organs harvested lol.

We are currently planning a trip to England and France. I’ve noticed that the French listings will display a pretax price while you were searching, and then the entire cost with tax included at checkout.

However, for the London listings what I see is a before tax price while I’m searching, but that price doesn’t change at the checkout screen.

Are there just no AirBnB taxes in London? Or are the taxes all priced in?

My wife and I got to this Airbnb at the beginning of November. It was beautiful but was smelling funky so we aired it out. We had to toss out the rug since it was old and also had a bad odor.

Soon after a week was going by and we both noticed a trashy like cigarette smell. Thought it was the couch but then discovered it was coming from the crack of the wall directly behind our heads when we sleep. Stuffed it with dryer sheets since the host was of no help and said he didn’t know what to do about it.

Soon after when the heat started turning on because the temperature outside started dropping, we noticed a strong cigarette smell. We then requested the host to turn off our heat since the smell was not stopping. The odor died down for about a week and started to come back now as I noticed the host smoking outside.

Every time I told him about the smell, all he would say is that he is not smoking inside and did not know what to do. I made it clear to him now that the smoke is most likely traveling inside the house since he keeps his door open and is then coming up to our floor. This has made our stay not pleasant. My wife is getting surgery next week and being exposed to the smoke was less than ideal.

Is it possible to get a partial refund due to this inconvenience? Would like peoples thoughts on this.

Edit: turns out I was able to leave a review. It just wasn't coming up yet. However, this doesn't explain why the customer service agent told me that if they cancel before midnight a review can't be made. Likely they were wrong, or didn't understand the situation.

I need some experienced hosts to give me some advice. I had a really terrible guest (called police for violence, broke property, food all over, literally clumps of hair all over the bathroom, excessive alcohol smell).

However, after being escorted from the property by the police. They were able to cancel the reservation at 8pm of the 3rd night of their stay. Now I can't leave a bad review.

Is this normal, or was the review blocked because of the incident? Is it better that I am protected from their negative review? I called AirBnB, but I was confused by their comments. They were basically saying that a guest can stay for even nearly a month, cancel their reservation before midnight on the final day, then you or they can't leave a review.

I just got back from a wonderful stay in a condo by the beach. The host was a property manager who was very proactive and communicative throughout the whole process. The only issues were that they received a TON of packages (the owner was coming to stay after our vacation so they sent themselves lots of stuff). It was no issue really we just took them inside and filled the dining room with them. They took up a fair amount of space but we got them all inside. The other issue was on the last night I was making some rice on the stove, just as I had earlier in the week and the induction cooktop suddenly errored out and started flashing. I turned off everything and notified the host. After it had cooled the error message was still there and I notified the host again and he walked me through resetting the breaker (it was hidden behind a painting) and that solved the issue. We left the home clean, and followed check out instructions including messaging them when we left as it was two hours earlier than checkout time to give them a heads up. Anyway, all in all a wonderful stay and I rated as such, but one thing is sticking in my craw. The host was very gracious and messaged many times, like to suggest a masseuse and what beaches to go to, etc…. But when we left I messaged a heartfelt thank you they never responded. No thank you for your stay or anything. It felt so weird for them to just stop responding. We strived to be the best guests we could be and now I’m fearing a bad review or something but honestly there’s no grounds for that. Am I overthinking this?

Daughter rented Airbnb for 4 nights. Winter storm made the road inaccessible. They got stuck going up the road. Host refused any refund. Would not even refund the cleaning fee. Does anyone have any suggestions to resolve.

Renté un apartamento por 5 días, éramos dos personas, dejamos el apartamento muy limpio y no rompimos ninguna regla, PERO, el anfitrión quiere cobrar entre 70 y 100 euros porque no usamos un cubre colchón para el sofá cama (cosa que nunca me preguntó si utilizaríamos), incluso me dijo que tendría que buscarlo en un armario entre sus cosas personales (autorizado por él, claro), simplemente porque dormimos directamente sobre el sofá y quiere cobrar eso para mandar a lavar el sofá, sería posible que me cobrarán por eso? Y más específicamente, sin consultarme?

We arrived on Wednesday to our rental [ USA] to a unique home with three generations for thanksgiving. Initially the house seemed fine, although a weird layout. Then we started to get ready for dinner and realized how filthy the pots and pans were; food residue still on them, the placemats and silverware still had food bits. 🤢 Coffee maker was so filthy it is unusable. The oven is disgusting.

My husband went into overdrive cleaning everything so we could make and eat dinner. Then sent a really kind but honest note to the hosts letting them know.

We leave today (Saturday) and they STILL haven't replied. Do we report to Airbnb? I'm so turned off by this experience.