/r/24hoursupport

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24 Hour Support is a community focused on helping solve technical issues FAST. So fast we even set up a chat room for instantaneous help!

24hoursupport.helpdesk is your one stop shop for all questions. Ask away. Self or Karma gaining submissions both ok.

NO TROLLING OR SPAMMING. We are not going to let this fall under like the usenet group. Please keep the conspiracy and stuff you are trying to sell out.

For live assistance, try our always-open chatroom.


Add a line at the bottom of your post and one of these:

[](/unresolved)
[](/notfixed)
[](/broke)
[](/stillbroke)
[](/help)
[](/bsod)

If you are testing suggestions edit your post from above to one of these:

[](/testing)
[](/tryingsomething)
[](/diagnostics)
[](/scanning)

When you no longer need help edit your post to one of these:

[](/resolved)
[](/solved)
[](/problemsolved)
[](/fixed)
[](/nevermind)
[](/closeenough)
[](/dontevencareanymore)

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/r/24hoursupport

38,015 Subscribers

2

how to know if someone can remote view/ screencap a device

i know this is not likely in most situations but i'd like to know stuff to look out for incase someone may be screen recording footage of my android remotely. thank you

2 Comments
2024/12/22
00:40 UTC

1

My stylus is failing

I have an XP-PEN graphics tablet. My pen was dropped and now the soft sensitivity is not working. Does anyone know how to fix this?

1 Comment
2024/12/21
21:49 UTC

1

Changes not being saved in BIOS & PC turning off after Saving & Exiting.

I am trying to enable TPM 2.0 on my system to meet the requirements for upgrading to Windows 11. My motherboard supports Intel Platform Trust Technology (PTT), and I attempted to enable it in the BIOS. However, after enabling PTT, saving the changes, and exiting, the system powers off by itself, restarts, and does not retain the changes.

Steps I followed:

  1. Entered the BIOS setup.

  2. Navigated to the Intel PTT setting and enabled it.

  3. Saved changes and exited the BIOS.

(I know for a FACT my PC can handle this, so there has to be something else thats causing this.)

The system shuts down, restarts, and reverts the setting to disabled, if anyone could help with this matter I would really appreciate it

Thanks!

2 Comments
2024/12/21
20:35 UTC

2

Recharging actual Energizer Max Power Bank (with LCD Screen) 10,000 mAh unit

I have the Energizer Max Power Bank (with LCD Screen) 10,000 mAh

It works amazing at charging my iPhone 12 Pro Max. It connect it using the USB head into the unit and the lightning cable into my phone with the cable that came with my phone.

However, when the power bank dies it does not recharge. I connected the power bank unit with the Energizer included USB-C cable to my USB-C charging block and nothing has happened. How do I recharge the Energizer Max Power Bank (with LCD Screen) 10,000 mAh unit? Thank you!

0 Comments
2024/12/21
19:57 UTC

1

WiFi networks appreaijg on iPhone but not on laptop

Hi, I’m currently staying at a hotel and my laptop was connected to the hotel WiFi no problem. One day I go to connect the WiFi but it’s not there, none of the nearby networks are there except one or two but on my iPhone all the networks are available. I did the network reset (in settings>network status at the bottom of the page) and it didn’t work. Does anyone know what i should do?

0 Comments
2024/12/21
19:07 UTC

0

New Ram, now won’t open anything

0 Comments
2024/12/21
17:14 UTC

1

PC BOOTS UP CAN OPEN BIOS AND I CAN HEAR WINDOWS OPENING BUT NO DISPLAY

I tried everything reseating the ram and gpu what caused this??

1 Comment
2024/12/21
17:08 UTC

2

Boot loop after failing windows update

i tried to install the 24H2 update but during the process i got a bluescreen then my pc started to ask me to choose an operating system everytime i boot my pc (windows 11 volume 4 or windows 11 volume 4) so i searched on google how to disable that but i may be booting on the wrong windows now. atm my pc just beep then show me the aorus logo then black screen.

1 Comment
2024/12/21
01:06 UTC

3

Weird green lines all over the my screen on certain windows

I had this pc for 2 months and suddenly this keeps on happening when opening google, discord or even certain games but not all of them Anybody knows why this happens

4 Comments
2024/12/20
21:29 UTC

1

Pc tipped over not it won’t boot

My PC tipped over, and now it won’t boot. I’ve already made sure everything is seated properly and have unplugged and replugged all the cables. When I try turning the PC on without RAM installed, the fans spin, but there’s no display. However, when I install the RAM, the fans spin for a second, then stop, and the PC stays on with no display.

12 Comments
2024/12/20
19:47 UTC

0

How can I fix the date not displaying correctly in OBS?

I followed everything in this guide and everything is working perfectly so far: https://www.youtube.com/watch?v=tk-n7IlrXI4&list=FLCUvVQNOmr1lx1-lUmhHYtQ&index=10

However, I now have some camcorder recordings with the date recorded and for some reason, in OBS, it cuts half of it (displays perfectly on the playback window attached to the Samsung camcorder).

Link to the image of the playback window on the camcorder & my OBS footage not displaying the date properly: https://imgur.com/a/ryRIjmj

How can I fix this, whilst still maintaining great quality when following the above guide? Many thanks.

0 Comments
2024/12/20
13:01 UTC

1

UEFI boots into windows?

When I press shift and restart, advanced options open. I then proceed to select and open UEFI settings. However, after I choose UEFI, it just boots into windows. Help needed pls!

0 Comments
2024/12/20
10:52 UTC

1

I Can't Allocate a Partition

https://preview.redd.it/eflvanfoty7e1.png?width=855&format=png&auto=webp&s=5b1164a149c0366785aed2ebf279a1f821f27cb7

https://preview.redd.it/v4z3xmfoty7e1.png?width=464&format=png&auto=webp&s=bd2b7c525c05e0d2efebb10ee3ac729707b6bc78

Hello...
I want this "Unallocated" to be used, so I want to merge it into Data (D:). now the problem is that in Data (D:) there is no "extend volume" option, while I want to specialize (C:) for the OS and small files only. what is the solution?

My laptop is Lenovo IdeaPad Slim 3 w/ Ryzen 5 5625U

0 Comments
2024/12/20
08:38 UTC

1

Question

My laptop battery is going bad and I don’t really have the funds to replace it. Can I just use my charger to power it on for now? My model is hp laptop 15-db1xxx

1 Comment
2024/12/20
02:38 UTC

1

Audio/Visual Latency Issue

Honestly super exhausted and disappointed from dealing with this issue. not sure if its my monitor or the audio, but my latency is so GAAARRRBAGEEEEE. I love playing rhythm games, and my partner bought me a very nicely built pc with great components... BUT its latency is awful no matter what media im using: youtube videos, video games (especially osu) and even notifications have the same issue. What do i do????

0 Comments
2024/12/20
02:36 UTC

2

windows 10 update

My update is stuck, tried everything and it doesn't move past 94%.

0 Comments
2024/12/19
18:50 UTC

1

Help find a replacement!

For the life of me can’t find a replacement for this adapter.

5 Comments
2024/12/19
17:34 UTC

2

What is this icon? I can't figure it out. What did I install?

2 Comments
2024/12/19
16:35 UTC

4

so i have this file named windows.old , then i have windows again , can anybody explain this to me and is the old windows file safe to delete ?? as it is taking up 35 gbs of space !

7 Comments
2024/12/19
15:30 UTC

2

God of War Fatal Error?

https://preview.redd.it/pwbiuuefuq7e1.png?width=746&format=png&auto=webp&s=1377caaa2b3996519ec7e5c20ff1238c8a9815ea

So I've just downloaded the new GOD Ragnarok but when I try to boot it up I get these errors show up in quick succession. Does anyone know a fix of is it as simple as reinstalling it again?

Edit;

https://preview.redd.it/vovzbtsdcr7e1.png?width=401&format=png&auto=webp&s=640c99d009c5a1cce9233c5c7a037f219a1ffde2

This error is now showing, my computer is running currently on Windows 10 22H2 Build 19045. If I'm not mistaken the OS I have now should be more than enough for the game?

4 Comments
2024/12/19
05:49 UTC

1

Nvidia GPU not detected anymore

I have an HP Pavilion Gaming Laptop 15-ec1xxx and after replacing a fan, the computer no longer recognizes that the Nvidia graphics card is there.

I've already done the following:

  • checked task manager and device manager (and hidden devices)
  • deleted all Nvidia drivers using DDU, and now can't reinstall them because it doesn't think I have an Nvidia GPU
  • reset BIOS settings and update it to latest version
  • HP system diagnosis, which were all passed (no issues detected)

https://preview.redd.it/mq78q9ts4p7e1.png?width=738&format=png&auto=webp&s=acfabd7eabf7894099f00bc3f7aaeb9ecab64145

I have essentially the exact same problem as u/AwayAppointment8351 in these two posts

https://www.reddit.com/r/GamingLaptops/comments/1g1whlf/can_anyone_tell_me_where_the_graphics_is_in_this/

https://www.reddit.com/r/GamingLaptops/comments/1g2le4p/nvidia_graphics_not_detected/

Does anyone have potential solutions?

2 Comments
2024/12/19
00:02 UTC

1

Anyone know what the static / watery sound could be? Not the constant fan sound but the other

2 Comments
2024/12/18
22:56 UTC

2

Pc shuttering problem

I have a asus gaming pc. The cmos battery died on me and my pc would not power up at all. Some lights on the motherboard would light up but no fans, no other lights, and no power to my graphic card. I replaced the cmos battery and everything powered back up. I loaded my original bios settings and everything powered up fine. However when I try to play a game or do pretty much anything, it shutters every 5 to 20 seconds randomly. I looked at my proformance and everything seems to be running great. I have updated everything and made sure everything was up to date. Any help would be great thank you.

2 Comments
2024/12/18
21:29 UTC

2

Keyboard hasn't been working for years, I've just found it again and want to use it

Hello everyone, basically I've owned an RGB Trust keyboard for a couple of years, and after buying it, some keys decided to spam. For example, if I press the A key, it can either write the letter 'a' once, twice or even three+ times, even by just pressing the key once. It also occurs with backspace and other keys. As you can see from the video, I press the A key 3 times and end up with the letter written 6 times. I'd be very glad if someone helped me

2 Comments
2024/12/18
20:19 UTC

1

Ssd with optane array messed up after Windows update

a colleague brought me back a laptop with a nvme ssd combined with a 32 gb optane module. Following an update, the pc no longer boots and systematically falls on the bios with an error such as 'abnormal status reported by rapid storage driver'. Obviously, I tried to update the RST driver via a bootable Windows key, but that didn't solve anything. So I disabled the VMD controler to see both disks and make an image of the disk containing the data, but it's apparently bit-locker encrypted according to Macrium and Minitool. I'm stuck here and haven't made any progress since yesterday afternoon.

The disk is not visible in Windows Explorer or in disk management, but it is visible in diskpart (not its volume, though).

0 Comments
2024/12/18
14:54 UTC

3

What are these x marks on my screen?

I had given my laptop for repair and got updated whatever that could be updated. Now it has Windows 10 pro 22H2. I have noticed these x marks on Windows related stuff and apps like word, excel and onenote which came with MS Office. But these marks are not there on adobe reader or for that matter even the onenote app for windows 10 which was already there in the device. What is the issue? What should I do?

problem in MS Excel. If you notice, the x marks are on the slide bar as well

No such problem on OneNote for Windows 10

But problem in MS OneNote

same problem in display during search

3 Comments
2024/12/18
12:03 UTC

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