/r/24hoursupport

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24 Hour Support is a community focused on helping solve technical issues FAST. So fast we even set up a chat room for instantaneous help!

24hoursupport.helpdesk is your one stop shop for all questions. Ask away. Self or Karma gaining submissions both ok.

NO TROLLING OR SPAMMING. We are not going to let this fall under like the usenet group. Please keep the conspiracy and stuff you are trying to sell out.

For live assistance, try our always-open chatroom.


Add a line at the bottom of your post and one of these:

[](/unresolved)
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[](/stillbroke)
[](/help)
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[](/testing)
[](/tryingsomething)
[](/diagnostics)
[](/scanning)

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[](/solved)
[](/problemsolved)
[](/fixed)
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[](/closeenough)
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/r/24hoursupport

35,877 Subscribers

1

Extension cord exploded

Earlier I'm gonna charge my phone then the extension chord exploded and when I tried to plugged my phone onto the socket the socket is not working. What should i do? And what seems to be the problem?

1 Comment
2024/05/05
14:10 UTC

3

All my devices, wired or wireless acting like throttled suddenly. Speed test from my phone shows full up and down. Is my ISP allowing the test and throttling everything else?

Ofc the ads just load right up, then waiting for the site. Thought reddit was just heavy traffic. Went to other sites and same slowness. Ran Ookla speed test and getting what I pay for.

Thoughts?

2 Comments
2024/05/05
13:34 UTC

1

Facebook and Reddit had very weird things happen on my iPhone, really scared and need help

I woke up today to a email saying my Facebook had been locked because of suspicious activity, which could be easily explained by my trying desperately to enable 2FA in many ways because i was on a new device, adding and email, changing passwords the week before after 3 years of inactivity. Recovered it easily and it had no log in/outs that weren’t on my ip, no changed password of anything i hadn’t done, it also had a yellow triangle besides the email i added when as if it had been locked because of that

3 hours later, i got a chat on Reddit (i posted about my Facebook account) and that some random guy on Instagram could help me, which i declined, but when i checked a few minutes later it was in my inbox as if i had accepted it, and there is still one notification on my chat which i cannot find out why its still there. I have had problems with Reddit chat before and there it seems like its just very buggy in general

These two things combined makes me very worried, both had unique strong passwords, 2FA an everything, aswell as basically of my other accounts. All of this was on my up to date iPhone, and im very careful using it even tho its hard to get infected. None of my other accounts seem to have been affected. Should i be fine?

0 Comments
2024/05/05
12:17 UTC

1

My hdmi monitor is saying “input not supported” when connected to my ps2 (ps2 to hdmi)

Hi my hdmi monitor is saying “input not supported” when connected to my ps2 and I’m using a ps2 to hdmi adapter so if there’s any way to get rid of it or hack into the monitor and delete the message let me know

1 Comment
2024/05/05
07:49 UTC

3

My Wifi says I have no internet, but only on my computer.

I have an acer nitro n50-620. I’ve tried everything google tells me, from unplugging the router to resetting the network settings. My diagnostics say it’s something to do with the wifi being unable to reach the dhcp server, although i don’t know what that means. it also might be good to note that it does occasionally connect, but only for about 20 seconds or so.

1 Comment
2024/05/05
06:13 UTC

1

My Devices Have Been Completely Compromised for 3 years. My ID Stolen the Night Before 1st Divorce Hearing. Ex-Wife def sees and blocks all things, and can change anything. Need help. Stole some crypto today. That was the only untouchable item until this morning. Concerning. Please Help!!!!

This must end. It has cost me over $500k in those 3 years. On the low end as all employment blocked or communication with employers cut off when I worked around the hack to secure top notch jobs. All the blocked calls, sites, deleting anything whenever she likes, then play any game she and whomever she hired in Mar21 to takeover all accounts.

It’s beyond crazy and I would not believe someone if described. Whether a Trojan horse or Pegasus, she has full control. This has cost me not just my identity, but a half million in income by blocking work. My bank account and $100k flipped to the negative instead overnight. Then all the investments and what I had left while killing it in crypto needed for court as she kidnapped my kids on top of these efforts. Beyond crazy but a control freak, narcissist and psychopath, who can fool people in public.

I was going to press charges in May 2021, 2 months after ID and everything on my devices stolen, but my kids live with her. Tough decision but ADA could not guarantee she would not go to jail. I chose not to and thought she and whomever monitors these things would stop. They have not and after landing my best job to date, decided to turn the heat up. My phone says my number doesn’t work with it. All calls are decided if received ed. V/m deleted. Call waiting turned off. Yet calls on other devices is off but can’t be changed due to another unknown device. Has access to all emails and blocks and deletes them as well as any inquiry from recruiters, potential employers and even family members/ friends texts. Also can wipe my laptop any time she and the other entity I fight daily desires. I have been through 7 phones and wipes in 3 years and since we split our lines. She has never gotten off.

This has been gut wrenching and cost me jobs with the S&P, VP in corporate finance and so many other opportunities in my career the last few years. Can not have a better job than her as she defined herself by her career. This goes as far as I cannot make a dollar online. Not even on Survey monkey or some other crap I tested. All productivity is shutdown.

Now, this morning my crypto was sent elsewhere from 2 of my wallets and officially freaked me out. Also, the wallet 80% of funds are in is now only available on the web and the app locked. Want me to plug in my 22 words.

I going to see about filing a civil suit if possible, but in the moment I need to protect my major 2 crypto wallets and my bank account. Have some money now but again the access to my phone that connects to work cost me my job making a ton of money as a VP in traditional finance sector, as mentioned. I can’t go back into the negative because this woman and some entity have access to all my devices.

If anyone can assist me in this matter, I would be beyond grateful. The money, time lost, not allowed to be productive on any device and costing me so many great jobs secured and larger opportunities.

I just want my privacy back, ability to operate freely and work without interference. That would be amazing. I have no idea what that feels like anymore. Now, it’s 3+ years that I have been so hacked it’s beyond surreal and kills 80% of my days. If productive it’s not like I can use whatever value created or I can provide as it is blocked.

This must end. Been so brutal but too nice and have sacrificed my life, career and well-being for my kids to have and live with their Mom. Terribly evil person but she is a good mother if nothing else and genuine.

Please someone - help me get rid of this digital invasion, algorithms blocking everything and whatever entity can pull off the seemingly impossible. All with the purpose to ruin my life and make me look bad, as with the divorce and the funds lost we are approaching $1M stolen and I am bankrupt as a result.

Thank you for any help in advance. Much appreciated if able to assist in any way, you tech savvy Redditors.

BTWalls

1 Comment
2024/05/05
04:28 UTC

3

Is my GPU fried?

So when im using my gpu (playing games and other gpu intensive stuff) my pc screens go blank. Gpu temps were not too hot (40-60°C). Sometimes screens start flickering and sometimes its blank with some colors. This happens like 3 to 5 times (every 5-10mins) when gaming, then it stops. Its very bad in GTA. Usually i need to restart pc to have signal again to the screens. This happens usually when benchmarking too. Cpu temps are cool too (max 55°C). Im gonna buy new gpu anyway but i would like to know if it is the issue.

Specs: Evga Gtx 970 4gb Intel core i5-6600k 16gb ram Cooler Master AIO

Videos and images:

https://imgur.com/a/pqGIxFd

Thanks!

1 Comment
2024/05/04
21:39 UTC

1

Pc freezes on first boot of the day, fine until next morning

Greetings,

I'm having this issue with my machine where it freezes on first boot, it happens on both linux (kubuntu) and windows10, it freezes after a few minutes of being turned on whether I log in or not... If I restart it before it freezes it won't freeze again for the entire session... when it freezes I'm forced to hard reset it and it won't freeze again either until the next day... otherwise it's running great as it always has... I don't know if it's relevant but the keyboard caps lock, num lock, scroll lights won't turn off / on when it freezes. Does anyone have a clue as to what the issue might be?

CPU: AMD Ryzen 5 PRO 3350GE with Radeon Vega Graphic (8) @ 3.532GHz
GPU: NVIDIA GeForce GTX 1050 Ti  
12Gb RAM

Thanks in advance computer people :)

0 Comments
2024/05/04
19:58 UTC

1

Is my computer safe from a trojan?

I recently installed OP autoclicker on the sourceforge page since I needed it for Minecraft. The sourceforge page said it was safe and my Norton antivirus said it was to. However, when I scanned it using Virustotal, it said it was a trojan. I did not run it and instead just put it in the garbage and emptied the trash. Is my computer safe?

3 Comments
2024/05/04
16:03 UTC

0

Is my computer cooked?

I’ve been getting a memory management blue screen for a few hours now so I took out the ram and stuck it back and later on still trying to figure out what is going on I get a c /windows/system32/logfiles/srt/srttrail.txt error message Do I need to replace ram/ reset my computer?

0 Comments
2024/05/04
03:02 UTC

0

Dual WAN failover not working properly

Hello, I am new to the IT space and the company I'm doing part time/job training with wants a Failover system between two ISPs. The primary (ISP 1) is all static on an IP block, and the other (ISP 2) is DHCP. All of the routers are set as static IPs with their respective DNS and Gateway IPs, and subnet masks, have the second WAN listed as DHCP. Each router has a cable going to a CB350 switch for ISP 1 and ISP 2. The fiber line from ISP 1 is going into a firewall that is then connected to both switches, and the fiber for ISP 2 is connected directly to the switch that is hosting the WAN 2 connection.

The issue is when ISP 1 goes offline it does not correctly failover to ISP 2 and when I try to ping to anything (ex. 8.8.8.8) it will reply back with the static IP of the ISP 1 it was assigned saying Destination Host Unreachable.

When I switch the order to be ISP 2 first, ISP 1 second, it will failover properly from DHCP to it's static IP on ISP 1, then go back to ISP 2 when it's connection is reestablished.

I'm at a loss as to why it won't failover from ISP 1 to ISP 2, and can't find anything I line with this situation. Any help would be appreciated.

Routers are home routers made by Luxul*

0 Comments
2024/05/03
23:08 UTC

0

MS Store and myHP app not opening after clearing HP and Win11 bloatware

I have an HP Spectre 14" 2024. I uninstalled HP and MS Office bloatware through two applications: Revo Uninstaller and TIW11 (GitHub). Thereafter, myHP and MS store stopped opening. What do I do? Please help.

I tried running wsreset.exe after Win+R but that didn't work
I tried resetting and repairing both applications in the settings but it didn't work

In my laptop, MS office is included. If I factory reset to solve this issue, will I lose my MS Office subscription?

1 Comment
2024/05/03
20:37 UTC

0

HELP.should i buy this PC

hello, I'm thinking about a custom build cp through Facebook market but Idk if this gaming PC can handle games like red dead 2. if I send the specs can I get some advice? here are the specs

Great custom starter gaming computer. Specs are listed below.

MB: Z170 Deluxe
CPU: Intel Core i5-6600K
Memory: G-Skill 32gb 3200
GPU: MSI GTX 2060
Storage 1: 128gb Nvme SSD (OS Installed)
Storage 2: 500gb HDD mass storage
Windows 10 installed

1 Comment
2024/05/03
19:19 UTC

2

LG TV showing gray black and green vertical bars.

I just got a used LG TV (model #65UK6090PUA). I was using AirPlay (and TV and streaming apps) with no problem. I connected and disconnected my phone many times in experiment. Then I went to watch “LG Channels,” and some of the live channels were just vertical bars, gray, green, and black. I figured it was the channel, not me. Then I tried Airplay again, and the same thing happened, the vertical bars. Now it’s happening every time I try AirPlay, and for some fraction of the live channels.

Here is a picture of what it looks like.

Is the TV broken? Is it fixable? Thanks!

2 Comments
2024/05/03
17:43 UTC

0

Wifi can’t connect to pc when everything else can

I try to connect to my phone’s hotspot or any other wifi but doesn’t connect to it. I’ve tried updating my network drivers, restarting my pc and my phone/router, reseting my network, and more. My network adapter is a realtek 8811CU Wireless LAN

1 Comment
2024/05/02
20:44 UTC

1

Please Help Dell Optiplex 7050 orange light error

I mistakenly plugged in a faulty device to the rear USB slots of my PC. The PC the switched of and now blinks with an orange light. The error code is 2 - 1 after some reading I determined means board error. However when I plug the PC tower to power again all the USB port now have power without the PC being booted up. Is there anyway I can save my motherboard?

0 Comments
2024/05/02
14:48 UTC

3

Please help pc boots and cuts off

3 Comments
2024/05/02
12:58 UTC

1

Windows 11 sound output changing on itself

Is this some kind of glitch or what? Please help it's really annoying.

0 Comments
2024/05/02
12:22 UTC

1

Could use some advice, please. Noticed that my internet freezes randomly (some Twitch livestreams buffering is how I noticed) w/ my CPU spiked alongside my external harddrive followed by Ethernet then GPU

5 Comments
2024/05/02
10:37 UTC

1

Can't download Netflix on galaxy note 9 Android version 9.

1 Comment
2024/05/01
21:37 UTC

1

Laptop glitching?

This has been happening last week and i just wanna run my laptop again? Any thoughts about what’s going on and how can i fix it?

1 Comment
2024/05/01
20:38 UTC

1

Microsoft programs gone

So I have upgraded from win 10 to win 11 and bought myself microsoft office 365. Sometimes my pc starts normally and I log in as usual but after the log in there is just a black screen and I can only see my mouse and move it. It stays like that for 10-20 minutes. So since that happened for the first time many important programs such as the Microsoft store or Windows defender are gone. I tried to install all that again by powershell lines from some websites but that didn´t help either. Many of my modded games are disfunctioning too. I really don´t know what I am supposed to do I hope some of you guys could help or just clarify what may be the problem.

Thanks!

1 Comment
2024/05/01
10:19 UTC

1

Windows 11 desktop "flashing" even in safe mode

I'm trying to help one of my friends figure out an issue. The desktop seems to be flashing for lack of a better term, but the cursor remains in place and displays a loading icon when the desktop goes black. I've ruled out it being a monitor issue, they have tried multiple displays and HDMI cables. All I know about their current hardware is that they are using an EVGA RTX 3060Ti and am having them do a clean graphics driver install after uninstalling with DDU (tomorrow when they have time).

Has anyone ever experienced this issue? My current thought is that it's either a graphics driver issue, or file explorer is crashing and attempting to re-open. I'd greatly appreciate any more insight

Here's the issue in action (2nd video is in safe mode):
https://streamable.com/uvkda6
https://streamable.com/py3ppn

0 Comments
2024/05/01
05:37 UTC

0

MySpace archive

Hear me out on this one. I don't care for his modern style of music, most of it's mid but I am a very big fan of Tom Macdonald/T Mac's old style of music and his FIRST ever song called KillVille's MySpace page has been archived here but as you can see the song is unplayable. Is there any way for me to obtain it? Inspect element? Anything. Thank you in advance for your comments or answers.

1 Comment
2024/04/30
23:48 UTC

1

Extending monitor question

I have a laptop plugged into two external monitors. When I plug it in the two monitors are extended and show up as a second screen. However when you go into settings there are no screens shown under "multiple displays. This way I can't change what is the main display or make adjustments with extend vs. mirror. Any advice on how to address this?

0 Comments
2024/04/30
15:31 UTC

1

How to fix this xiaomi 13 T

https://streamable.com/ve2ecx

The graph is similar in other apps like spotify or viber.theres a noticeable stuttering and scrolling lag

2 Comments
2024/04/29
18:52 UTC

2

I accidentally password locked my SSD. I don’t have access to my computer at all now. Please help

I have set a password for my SDD to be entered at bootup. They this happened my computer started glitching around after downloading a file then it rebooted. Once the password prompt came up, I entered my password and behold it came out as incorrect. I don’t know what to do. I don’t want to buy a new pc either. I have a PowerSpec B734 Desktop Computer. I’ll post a picture of the specs if that could assist anyone in any way. Please what should I do? Should I buy a new SSD and install it?(I thought about doing that but then realized it wouldn’t have windows installed, so I thought about buying a SSD with Windows built in on ebay, which I know could be a problem) I just don’t know what to do guys

5 Comments
2024/04/29
17:07 UTC

1

Why is the text on my google chrome tabs like this and how can i fix it? (Mac)

1 Comment
2024/04/29
15:26 UTC

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